Getting support: Helpdesk
8-2
Chapter 8: Service & maintenance
98-137654-A
8.1
Getting support: Helpdesk
If this manual does not provide the remedies to solve your problem,
contact your service provider.
8.1.1
Help desk and diagnostic report
During the installation you can enter the support contact for this
installation.
To access the Help desk, select
HELPDESK
from the left navigation
pane.
Click the link, enter support contact information and click
Apply
.
Clicking the link Legal notice provides licence text for the source
code of the parts of the SAILOR 100 Satellite TV software that falls
under free and open source software.
If you need help
with ACU or ADU related issues
call your service
provider.
8.1.1.1
Download of a diagnostic report or a statistics report
You can download a diagnostic report. This report contains
information relevant for the service personnel during
troubleshooting. To generate a diagnostics report click
Download
.
You can download a statistics report. This report contains
information relevant for the service personnel during
troubleshooting.
To generate a statistics report select the period for the statistics from
the drop down list and click
Download
.
Figure 8-1: Web interface: HELPDESK
SAILOR100TM.book Page 2 Tuesday, January 29, 2013 2:44 PM
Summary of Contents for 100
Page 1: ...TRAINING INSTALLATION SERVICE MANUAL SAILOR 100 Satellite TV ...
Page 2: ......
Page 13: ...Table of contents 98 137654 A xi SAILOR100TM book Page xi Tuesday January 29 2013 2 44 PM ...
Page 14: ...Table of contents xii 98 137654 A SAILOR100TM book Page xii Tuesday January 29 2013 2 44 PM ...
Page 215: ...Appendices SAILOR100TM book Page 1 Tuesday January 29 2013 2 44 PM ...
Page 216: ...SAILOR100TM book Page 2 Tuesday January 29 2013 2 44 PM ...
Page 254: ...Glossary Glossary 4 98 137654 A SAILOR100TM book Page 4 Tuesday January 29 2013 2 44 PM ...
Page 261: ......