Chapter 3: Service & maintenance
Warranty and returning units for repair
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Service & maintenance
Warranty and returning units for repair
Should your Thrane & Thrane product fail, please contact your dealer or
installer, or the nearest Thrane & Thrane partner. You will find the partner
details on
thrane.com
where you also find the Thrane & Thrane Self Service
Center web-portal, which may help you solving the problem.
Your dealer, installer or Thrane & Thrane partner will assist you whether the
need is user training, technical support, arranging on-site repair or sending
the product for repair.
Your dealer, installer or Thrane & Thrane partner will also take care of any
warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the SAILOR 6249
VHF Survival Craft and its accessories during shipment. This carton and its
associated packing material should be used when repacking for shipment.
Attach a tag indicating the type of service required, return address, part
number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating
the type of service required, return address, part number and full serial
number.
2. Use a strong shipping container, e.g. a double walled carton.
Note
Correct shipment is the customer’s own responsibility.
Summary of Contents for 6249
Page 1: ...USER MANUAL SAILOR 6249 VHF Survival Craft ...
Page 2: ......
Page 14: ...xii ...
Page 16: ...Table of Contents xiv Glossary 37 Index 39 ...
Page 22: ...Chapter 1 Introduction 6 Accessories available ...
Page 52: ...Appendix B Maritime channels 36 International channels INT ...
Page 54: ...Chapter Glossary 38 ...
Page 59: ......