Chapter 3: Service & maintenance
60
Warranty and returning units for repair
Warranty and returning units for repair
Should your Thrane & Thrane product fail, please contact your dealer or
installer, or the nearest Thrane & Thrane partner. You will find the partner
details on
thrane.com
where you also find the Thrane & Thrane Self Service
Center web-portal, which may help you solving the problem.
Your dealer, installer or Thrane & Thrane partner will assist you whether the
need is user training, technical support, arranging on-site repair or sending
the product for repair.
Your dealer, installer or Thrane & Thrane partner will also take care of any
warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the SAILOR 6300
MF/HF DSC and its accessories during shipment. This carton and its associated
packing material should be used when repacking for shipment. Attach a tag
indicating the type of service required, return address, part number and full
serial number. Mark the carton FRAGILE to ensure careful handling.
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating
the type of service required, return address, part number and full serial
number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of
shock-absorbing material between all surfaces of the equipment and the
sides of the container.
Note
Correct shipment is the customer’s own responsibility.