SAL National Pty Ltd. 40 Biloela Street Villawood NSW 2163 ABN 21 633 189 474
Copyright SAL V16 JUL 2021 |
www.sal.net.au
| Page 3 of 3
13. Warranty – In accordance with SAL’s standard terms and conditions of sale, SAL warrant this product to be free from defects in materials and or workmanship for a
period as stated below for goods not subject to incorrect installation, maintenance, operation, mishandling, environmental, unauthorised modifications or electrical
operating conditions outside the nominated product specification as detailed in these installation instructions. The benefits to you given by this warranty are in addition to
other rights and remedies you have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty term – Residential usage (36) months, Commercial usage (24) months, Replaceable Lamps (where supplied) (12) months and Lithium batteries where supplied
(24) months from date of purchase. For New Zealand, please refer to www.sal.co.nz for warranty conditions and service.
How to make a claim?
Step # 1 – Within 30 days of the fault discovery, please contact the original place of the SAL product purchase during standard (local) business hours, with the following
information (a) proof of purchase (b) description and quantity of the claimed fault (c) address of installation. (d) operating hours of the product.
Step # 2 – It is then the responsibility of the original place of product purchase to report the matter to SAL aftersales;
NSW | ACT
- SAL National Pty Ltd, 40 Biloela Street Villawood NSW 2163
| P # 02 9723 3099
QLD
- SAL National Pty Ltd, 36 Whitelaw Place Richlands QLD 4077
| P # 07 3879 5999
VICT | TAS - SAL National Pty Ltd, 46-48 Keys Road Moorabbin Victoria 3189
| P # 03 9532 3168
SA | NT - SAL National Pty Ltd, Unit 1, 9 Alfred Avenue, Beverley SA 5009
| P # 08 7084 1958
WA
- SAL National Pty Ltd, 29 Beringarra Av Malaga WA 6090
| P # 08 9248 7458
NZ
- Hamer, 130 Bush Road, Albany, Auckland, 0632
| P # 0800 239 239
Step # 3 - Upon review of your claim and if the product is required to be returned to SAL for technical evaluation, then at the owners expense the product must be
returned to SAL as per the above nominated locations.
Step # 4 - Pending the evaluation, the claim will be validated resulting in the product being repaired or replaced with the same or best equivalent product at the
discretion of SAL, or rejected if the product fault was found to be caused by conditions beyond the responsibility of SAL warranty obligations. Consideration of installation,
product removal, return freight and or testing fees are not the responsibility of SAL.
