21
MAINTENANCE, WARRANTY AND SERVICE
SALICRU
General cleaning of the equipment.
This way, it is guaranteed the perfect operating and
the possible coming faults are avoided.
These supervisions are usually done without shut-
down the equipment. In those cases that a shut-
down were needed, a date and time would agree
with the customer to do the task.
This maintenance modality covers, inside the
working timetable, all the journey expenses and
manpower.
• Corrective
. When a fault occurs in the equipment oper-
ating, and previous notice to our Service and Technical
Support (S.T.S.), in which a specialized technician will
establish the failure scope and he will determine a first
diagnostic, the corrective action starts.
The needed visits for its correct resolution are unlimited
and they are included inside the maintenance modali-
ties. This means that our technicians reviewed, in case
of failure, will check the equipments as many time as it
were needed.
Besides, inside these two modalities, is possible to fix
the action timetable and response times in order to be
adapted to the customer’s needs:
LV8HLS
. Customer’s attention from Monday to
Friday from 9 h. to 18 h. Response time inside the
same day or, as maximum, in the next 24 hours of
the fault notification.
LS14HLS
. Customer’s attention from Monday to
Saturday from 6 h. to 20 h. Response time is inside
the same day or, as maximum, at first time of the
next working day.
LD24HLS
. Customer’s attention from Monday to
Sunday 24 h., 365 days per year. Response time in
less than two or three hours after the fault notifica-
tion.
•
Additional arrangement: 1-m-cb.
Index 1
. It means the number or Preventive visits
per year. It includes displacement and manpower
expenses inside the established timetable for each
maintenance modality, as well as all the needed
Correctives visits. Excluding all the parts and bat-
teries in case of reparation.
Index m. It means to include all the parts.
Index
cb.
It means to include the batteries.
6.5. Technical service network
The covering, as national as international, of Service and
Technical Support (S.T.S.) points, are made up by:
In Spain:
Andorra, Barcelona, Madrid, Bilbao, Gijon, A Coruña, Las
Palmas de G.Canaria, Malaga, Murcia, Palma de Mallorca,
San Sebastian, Santa Cruz de Tenerife, Seville, Taco (La
Laguna - Tenerife), Valencia and Zaragoza.
At international level:
France, Brazil, Hungary, Portugal, Singapore, U.K., China,
Mexico, Uruguay, Chile, Venezuela, Colombia, Argentina,
Poland, Philippines, Malaysia, Pakistan, Morocco, Thai-
land, United Arab Emirates, Egypt, Australia and New Zea-
land.
