38
SALICRU
8.2.1. Troubleshooting guide.
Symptom
Possible cause
Solution
No alarms or indications on the LCD and mains
voltage normal.
The power cables are not connected correctly.
Check that the power cables are firmly connected
to the mains.
Icon
and warning code
flash on the
LCD and the audible alarm beeps every second.
The EPO function is activated.
Close the EPO signal circuit to deactivate it.
Icon
and the
BATT FAULT
message
flash on the LCD and the audible alarm beeps every
second.
The internal or external battery is not correctly
connected.
Check whether all batteries are correctly
connected.
Icons
and
flash on the LCD and the
audible alarm beeps twice a second.
UPS overloaded.
Remove/shut down the excess loads at the output
of the UPS.
UPS overloaded. Appliances connected to the UPS are
directly powered by the mains through the bypass.
Remove/shut down the excess loads at the output
of the UPS.
After repeated overloads, the UPS is locked in bypass
mode. Connected appliances are powered directly by
the mains.
First remove/shut down the excess loads at the
output of the UPS. Then shut down the UPS and
restart it.
Display of fault code 43. Icon
lights up on the
LCD and the audible alarm beeps continuously.
The UPS is overloaded for a long time and the device is
locked. The UPS shuts down automatically.
Remove/shut down the excess loads at the output
of the UPS and restart it.
Display of fault code 14, the audible alarm beeps
continuously.
The UPS shuts down automatically due to a short circuit
at the UPS output.
Check whether the output connection and/or
appliances connected to its output are short-
circuited.
One of the following fault codes, 01, 02, 03, 04, 11,
12, 13, 14, 14.1A, 21, 24, 35, 36, 41, 42 or 43, is
displayed on the LCD and the audible alarm beeps
continuously.
An internal fault in the UPS has occurred. Two possible
situations:
1. The load is still powered, but through the bypass of
the UPS.
2. The load is not powered.
Contact your distributor.
The battery backup time is much shorter than the
rated value.
The batteries are not fully charged.
Charge the batteries for at least 7 hours and then
check their capacity. If the problem persists, consult
your distributor.
The batteries are defective.
Contact your distributor to replace the battery.
Icon
and the
TEMP
message flash on the
LCD and the audible alarm beeps every second.
The fan is locked or does not work; or the temperature of
the UPS is very high.
Check the fans and contact your distributor.
Tab. 15.
Troubleshooting guide.
8.3. WARRANTY CONDITIONS.
8.3.1. Terms of the warranty.
On our website, you will find the warranty conditions for the
product you have purchased where you can also register it. It is
recommended to do so as soon as possible to include it in the
database of our Technical Service and Support
(T.S.S.)
. Among
other advantages, it will streamline any regulatory procedures
for the intervention of
T.S.S.
in the event of a fault.
8.3.2. Exclusions.
Our company
will not be bound by the warranty if it notices
that the defect in the product does not exist or was caused by
improper use, negligence, improper installation and/or verifi-
cation, attempts at unauthorised repair or modification, or any
other cause beyond the intended use, or by accident, fire, light-
ning or other hazards. Nor shall it cover any compensation for
loss or damage.
8.4. TECHNICAL SERVICES NETWORK.
Information about our national and international Technical Ser-
vice and Support
(T.S.S.)
centres can be found on our website.
