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SALICRU
7.3. Warranty
conditions.
The limited warranty only applies to those products that you ac-
quire for commercial or industrial use in the normal development
of your business.
7.3.1. Covered
product.
UPS
SLC TWIN RT series
.
7.3.2. Warranty
terms.
This product is guaranteed against any parts and/or labour de-
fect for 12 months period from its commissioning by our com-
pany staff or other specifically authorised, or 18 months from its
factory delivery, whichever expires first. In case of failure of the
product inside the warranty period, we must repair, at our facili-
ties at no cost, the faulty part or parts. The transport expenses
and packaging will be borne to the user.
We guarantees for period time higher than 10 years, the avail-
ability of parts and spare parts, as hardware as software, as
well as a complete assistance regarding the reparations, com-
ponents replacement and software updating.
7.3.3. Out of scope of supply.
Our company is not forced by the warranty if it appreciates
that the defect in the product doesn’t exist or it was caused
by a wrong use, negligence, installation and/or inadequate
testing, tentative of repairing or not authorized modifica-
tion, or any other cause beyond the foreseen use, or by ac-
cident, fire, lightnings or other dangers. Neither it will cover,
in any case, compensations for damages or injuries
.
7.4. Description of the available
maintenance and service
contracts.
When the warranty is expired, and adapting to the customer’s
needs, has several maintenance modalities:
Preventive.
It guarantees a higher safety to preserve the correct operating of
the equipments with a yearly preventive visit, in which the spe-
cialised technicians of our company make several tests and sets
in the systems:
Ŗ
Measurement and write down input currents and voltages
among the phases.
Ŗ
Measurement and write down output currents and voltages
among the phases.
Ŗ
Measurement and write down floating currents and voltages
, discharging and charging batteries.
Ŗ
Checking the logged alarms.
Ŗ
Checking and testing the measurements of the digital LCD
panel:
Input voltages
Input currents
Output voltages
Output currents
Temperatures
Battery voltage and currents..
Ŗ
Check the battery status.
Ŗ
Check the fan status.
Ŗ
Bypass test.
Ŗ
Make a general cleaning of the equipment.
Ŗ
Controlling the mechanical parts and temperatures.
This way, it is guaranteed the perfect operating and the possible
coming faults are avoided.
These supervisions are usually done without shutdown the
equipment. In those cases that a shutdown were needed, date
and time would agree with the customer to do the task.
This maintenance modality covers, inside the working timetable,
all the journey expenses and manpower.
Corrective.
When a fault occurs in the equipment operating, and previous
notice to our Service and Technical Support (S.T.S.), in which a
specialized technician will establish the failure scope and he will
determine a first diagnostic, the corrective action starts.
The needed visits for its correct resolution are unlimited and they
are included inside the maintenance modalities. It means that in
case of failure, we will check the equipments as many time as it
were needed.
Both preventive and corrective maintenance contracts, is pos-
sible to determine the intervention timetable and response times,
as well as exclusion or inclusion parts in partial or total way, with
the purpose to be adapted to the customer’s need.
Consult our Website to have more information.
7.5. Technical service network.
Coverage, both national and international, from our Service and
Technical Support (S.T.S.), can be found in our Website.
