Via Pro User’s Guide – TouchChat
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Open System Devices:
Updating the TouchChat Application Software
We are required to ship devices locked and with access to only communication software, when required
by a funding source. With Android™ and Microsoft® Windows® tablets, we are able to provide access to
Wi-Fi that allows us to update the communication software without providing a way to exit the
communication software, but that is not possible with iPad Pro software at this time. If this capability
becomes available, we will certainly work with our software teams to make this happen. Until then, you
can contact Saltillo Sales to unlock the system for $25, update the software through Wi-Fi, and lock it
again/put it into Guided Access.
It’s possible our competitors have different interpretations of the regulations than we do, but we cannot
change our policies to accommodate their interpretations if they are different from what we believe to
be true.
Updating TouchChat using the App Store
®
Icon
When an update is available, the App Store icon will appear with a number on the right-hand corner of
the icon.
Important!
Wi-Fi must be turned on.
1.
Tap the App Store icon.
2.
Tap
Updates
on the bottom right of the screen.
3.
TouchChat will be listed under Updates.
4.
Tap
Update
to the right of TouchChat.
5.
Enter the Apple ID that you used to purchase TouchChat previously. The update will start
downloading.
Updating TouchChat using iTunes
If you have iTunes version 12.6 or older, you can update TouchChat with the device connected to a
computer running iTunes. If you have iTunes version 12.7 or newer, you must use the procedure shown
above under “Updating TouchChat using the App Store Icon”.
Important!
If you have a dedicated device, do
not
update iTunes to version 12.7 or newer. If you do, you
will not be able to update TouchChat.
1.
Connect the device to the computer.
2.
Launch iTunes on the computer.
3.
Go to the Apps section of iTunes.
4.
Scroll to the Updates section and locate the option “Check for Updates” in the bottom right corner
of the screen.
Note:
The location of the Updates option depends on the version of iTunes you are using.
5.
Enter the Apple ID that you used to purchase TouchChat previously.
6.
The update will start downloading.
