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9. In hard water areas, it is necessary to remove scale, and water deposit markings in the
kettle as this can cause premature operation of the boil dry switch. There are various
kettle cleaners/kettle descalers which remove scale, and markings, available from
supermarkets, chemists, and other stores.
CAUTION: Do not use chemical, steel, wooden or abrasive cleaners to clean the outside of
the kettle.
Descaling
Descale your kettle using one of the following options:
White Vinegar
1. Fill the kettle with ½ L of white vinegar
2. Leave to soak for 1 hour without boiling
3. Empty your kettle, and rinse it two or three times with clean water.
Citric Acid
1. Boil 0.5L of water
2. Add 25g of citric acid
3. Leave to soak for 15 minutes
4. Discard this mixture
5. Rinse the kettle with clean water two or three times
Repeat process if needed.
Note: When using powder descaler or citric acid, always add water. Never use in an empty
kettle.
Discolouration of the internal part of the kettle due to water conditions in your area will not be
regarded as a malfunction.
It is recommended to clean your kettle regularly.
Problem Solving
Kettle switches off before it has boiled.
Generally caused by scale build up inside, and can be resolved by descaling.
Alternately, the kettle may have accidentally been used without water or insufficient water,
causing the safety cut out device to operate. Re-set as explained below.
Re setting the boil dry safety cut-out
Wait 5 minutes for the kettle to cool, and then refill with cool water. Push the On/Off switch,
and after about 25 minutes the kettle will automatically re-set itself, and start to boil.
Kettle does not work
Check the power supply is switched on at the wall socket.
If the kettle has boiled dry the safety cut out will have operated (see paragraph above)
