9.
FAQ
1. Supported manufacturers of VIP
At present, supported manufacturers of VIP include: Hik Vision, Dahua,
Honeywell, SONY, SAMSUNG, BOSCH, JOVISION, RaySharp, WAPA,
VISIONDIGI, HANBANG, JOOAN, iCatch, Viewse, Woshida, Hanbang, Landun,
Streamax, Zhiling, Loosafe, Diesbo, MHK, ZHONSH, XENON, Tiandy, Uniview,
Seeyou, Streamax, Andon, etc.
2. Failure of database initialization
If database is not successfully installed during the installing of software, please
reinstall database and initialize it.
3. Failure of disk scan
Please check if connection is stable, and whether manufacturer of disk belongs to
those supported by this product.
4. The verification of SKD is not passed
Your computer has multiple hard disks when doing registration. ID information
of disk 1 is extracted when being authorized. After update, the program may not
extract ID information of disk 1. At this moment, the verification of SDK will not be
passed. Please contact our customer service engineer to get authorization again.
5. Supported data of video transcoding
Multiple videos (recommend to be <50) can be added one time. Meanwhile, the
maximal retrieval tasks are 10 (3 tasks are recommended).
6. Saving path of video transcoding and video retrieval
Transcoded video files are saved in the same directory with current videos, and