ENGLISH
18
X.- TROUBLESHOOTING GUIDE/GUIA PARA LA LOCALIZACION DE AVERIAS
Before you call for service to your authorized distributor because of a malfunction in your scale, we
suggest you first check this manual again to avoid a missunderstanding of the operation and use of
the functions. If everything is correct, then try to correct the problem according to the following list
since a simple checkup or a small adjustment could eliminate it. If you do not find the problem,
contact your authorized distributor.
Problem
Possible cause
Solution
There is not electric
current.
With a multimeter, check if
there is electric current in
the outlets.
It does not operates
Ac/dc power supply cable
has a false contact.
Check that the ac/dc power
supply terminals, if it is
possible, check with
another ac/dc power
supply.
Low
battery
Connect the ac/dc power
supply if the scale operates,
then recharge the battery
The scale shows different
weights when the same
product is weighed several
times.
Material under the plate
holder is obstructing the
correct movement
Check that there are not
materials under the plate
holder. If there are, remove
them and check the
operation again
The word "help" appears in
the indicator.
The scale was turned on
with a big weight on the
plate
Remove the weight and
turn off the scale and then
turn it on again
The word "unload" appears
in the indicator.
The scale was turned on
with weight on the plate or
without the plate.
Turn off the scale, take off
the weight of the plate or
put the plate back on its
place and turn on the scale.
