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For further information, visit videotron.com/terminal-support.
Where can i learn more about illico TV’s Program guide, menus and applications?
You can access our Help Portal from the main menu, as well as at support.videotron.com. This is
where you’ll find instructional videos and answers to the most frequently asked questions. To access
the Help Portal via the illico TV main menu, press
on your remote control and select
Help
.
my terminal is not working, or my TV screen is black, blue, blurry or snowy. What do i do?
Make sure the terminal is turned on and that you followed the steps for activating (on page 4)
and connecting (on page 8) the terminal. Because your TV has multiple inputs, it’s important to
let your TV know the one you’re using. Set your TV to the right input using the remote control it
came with, i.e. by setting it to either Input 1, 2 or 3; Component 1, 2 or 3; or HDMI 1, 2 or 3.
The sound cuts out or the picture breaks up on my terminal. What do i do?
Reboot the terminal by unplugging the power supply cord and plugging it back in. If the
problem persists, restart the terminal as indicated above, or contact Technical Support
at 1-877-380-2611.
i plugged in my terminal with an HDmi cable, but the TV screen is blank. What do i do?
Once you’ve made sure that the HDMI cable is properly plugged into the terminal, reboot the
terminal by unplugging the power supply cord and plugging it back in. If the problem persists,
it may be that your TV is not compatible with the terminal’s HDMI port. Instead, use the
component cable that came with the terminal and follow the connection procedure on page 8.
Can i program my remote control to my TV?
Yes. Please follow the programming procedure on page 14.
NOTiCE:
The first step in resolving problems related to the illico TV service is to reboot the
terminal. Rest assured—your terminal settings, as well as the recordings on your HD PVR will
remain intact. To reboot the terminal, unplug the power supply cord, then plug it back in again
a few seconds later. Wait a few minutes before turning the terminal back on. If the problem
persists, please contact Technical Support at 1-877-380-2611.
FREQUENTLY ASKED QUESTiONS
