44
For further information, visit videotron.com/terminal-support.
Why is the sound on my TV so low?
Your terminal’s
Volume
function controls the strength of the audio signal emitted by the
terminal. When the terminal’s volume is low, the signal it sends to the TV is equally low. To
prevent this, we suggest that you program your remote control to your TV by following the
instructions on page 14, and then program the terminal so that you can only control the volume
on your TV. To do this, please refer to the
Equipment Settings
section on page 16.
i can’t control the terminal’s volume with the remote control. is this normal?
In order to provide you with the highest level of sound quality, the volume controls on the
terminal are disabled when the latter is connected with an HDMI cable. If this is the case, you
will only be able to control the volume on your TV. You will have to program your remote control
to your TV by following the instructions on page 14.
i programmed my remote control, and now the sound isn’t working. What should i do?
You may have activated the terminal’s “Mute” function while programming the remote control
by pressing OK/SELECT and MUTE. If this is the case, press the VOL+ button on your terminal.
This will disable the “Mute” function, and bring the sound back.
is it normal that broadcasts on certain channels don’t fill the screen?
Yes. The only channels that broadcast full screen are HD channels (channels after channel 600).
Channels where the picture does not fill the screen are standard-definition channels. However,
some shows airing on HD channels are broadcast in standard definition.
How can i switch to full screen mode when i’m watching a channel that’s broadcast in
standard definition?
•
manually:
The
button on your remote control allows you to stretch the picture or to
zoom in and get rid of the black bars that border the left and right of the screen when you’re
watching a channel in standard definition.
•
Automatically:
You can program the terminal so that it automatically modifies the picture by
following the instructions below:
i. Press
to go to the main menu.
ii. Select
Settings
.
iii. Select
Application Preferences
.
iv. Select
TV and Program guide
.
v. Next, select the
Viewing mode
that you want.
After activating my terminal, is it normal that i can access channels that are not included in
my TV package?
Yes. Once you have activated your terminal, you’ll be able to access the channels included in
your TV package on the business day following the activation date. As a result, you’ll have free,
temporary access to several channels that aren’t necessarily part of your TV package.
