45
8
Troubleshooting
If you have trouble with your device, try
these procedures before you contact a
service professional.
When you try to turn on your device,
the following messages may appear:
Your device does not show a signal
(no bars next to the network icon)
• If you just turned on the device, wait
about 2 minutes for your device to find
the network and receive a signal.
• You may not be able to receive a signal in
tunnels or elevators. Move to an open
area.
• You may be between service areas. You
should receive a signal when you enter a
service area.
Message
Try this to solve the problem:
The SIM
card is
missing.
Ensure that the SIM card is
installed correctly.
Enter PIN.
When using the device for the
first time or when the PIN
requirement feature is enabled,
you must enter the PIN supplied
with the SIM card. To disable
the PIN requirement feature,
tap
Start
→
Settings
→
Personal
tab
→
Phone
→
Security
tab, and then clear the
Require PIN when phone is
used
check box.
SIM card
blocked.
Your SIM card is blocked,
usually as a result of entering
your PIN incorrectly several
times. You must enter the PUK
supplied by your service
provider.
Message
Try this to solve the problem:
Summary of Contents for 930SC
Page 2: ...930SC user manual ...