112
PROBLEM
SOLUTION
If you experience other prob-
lems.
Go to the contents and find the section of the user manual
that contains the explanations regarding the current prob-
lem, and follow the procedure once again.
If the problem still cannot be solved, please contact your
nearest Samsung authorised service centre.
The picture is noisy or distort-
ed
Make sure that the disc is not dirty or scratched.
Clean the disc.
No HDMI output.
Check the connection between the TV and the HDMI jack of
the product.
Check if your TV supports 576p, 720p, 1080i, 1080p HDMI
input resolution.
Abnormal HDMI output screen.
If random noise appears on the screen, it means that TV
does not support HDCP (High-bandwidth Digital Content
Protection).
AllShare function
I can see folders shared
through AllShare, but I cannot
see the files.
AllShare shows only files corresponding to the Videos,
Photos, and Music categories. Files that do not correspond
to these categories may not be displayed.
Video is played intermittently.
Check if the network is stable.
Check if the network cable is properly connected and if the
network is not overloaded.
The wireless connection between the DLNA compatible
device and the product is unstable. Check the connection.
AllShare connection between
product and PC is unstable.
The IP address under the same subnetwork should be
unique. If they are not, IP interference can cause this phe-
nomenon.
Check if you have a firewall enabled. If so, disable the fire-
wall function.
