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Troubleshooting
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Terminology
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ETC
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Service Centers
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Declaration of
Conformity
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Troubleshooting
This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem,
first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the
nearest
service center
.
Symptoms
Causes and Actions
The power does not turn on.
Check the connections for the adapter cable and the power terminal of the
product.
It takes time until an image is displayed
after the power is turned on.
It takes time to move to the next photo.
If the resolution is high or the file size is large, the photo may be displayed
slowly on the screen.
I connected an external device but it is
not operating.
Check the cable connections connecting the product and the external device.
The USB device must support Linux. Check whether your USB device supports
Linux.
There is still space on the Frame Memory
but I cannot copy any more photos.
Create a folder in the Frame Memory and copy your photos into the folder.
The screen color is too dim or dark.
Adjust the brightness in the Settings.
No slideshow is played automatically.
Set [Starting Mode] of [Settings-Preference] to [Slideshow].
When playing a movie, the screen is
displayed but there is no sound.
The screen is not displayed because the video codec of the file is not
supported.
Supported codecs are MPEG4 and WMV9.
The movie is played with the sound only.
A blank screen is displayed.
Change the volume.
Check whether the file contains sound information.
Auto On and Auto Off do not operate.
If Auto On and Auto Off are set to the same time, they will not operate.
Check the time settings.
The [Button Sound] is set to On but there
is no button operating sound.
The button operating sound will not be heard while a [Background Music,
Music, or Movie file] is playing.
My digital photo frame is not accepting a
photo from the Internet.
Check whether the AP connected to your digital photo frame can connect to
the Internet.
The maximum permitted file size of a web photo is 4.2 Mb.
(The maximum permitted file size is 8.5 Mb.)
Only JPEG files are available on the web or Feed (higher than 400X240 pixels).
I've tried to change an image rating in
Windows Media Player but it does not
After changing the rating, turn Windows Media Player off and on.
