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Warranty and Service
FAQs and troubleshooting
A fault may result from a minor error that you can correct yourself with the help of the following
instructions Do not attempt any further repairs if the following instructions do not help in each
specific case.
Warning:
Repairs to the appliance are to be performed only by a qualified service
technician Improperly effected repairs may result in considerable risk to the user If
your appliance needs repair, please contact your customer service centre.
What should I do if the cooking zones are not functioning?
Check for the following possibilities:
•
The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of times, call an
authorised electrician
•
The appliance is properly switched on
•
The control indicators in the control panel are illuminated
•
The cooking zone is switched on
•
The cooking zones are set at the desired heat settings
What should I do if the cooking zones will not switch on?
Check for the following possibilities:
•
A period of more than 10 seconds has elapsed between when the On / Off button was
actuated and the desired cooking zone switches on (see the section “Switching the
appliance on”)
•
The control panel is partially covered by a damp cloth or liquid
What should I do if the display except for the residual warmth indicator
suddenly disappears?
This could be a result of one of two possibilities:
•
The On / Off sensor was accidentally actuated
•
The control panel is partially covered by a damp cloth or liquid
What should I do if, after the cooking zones have been switched off, residual
warmth is not indicated in the display?
Check for the following possibility:
•
The cooking zone was only briefly used and therefore did not become hot enough. If the
cooking zone is hot, please call the customer service centre.
What should I do if the cooking zone will not switch on or off?
This could be due to one of the following possibilities:
•
The control panel is partially covered by a damp cloth or liquid
•
The child safety lock is on
What should I do if the
display is illuminated?
Check for the following:
•
The control panel is partially covered by a damp cloth or liquid. To reset, press the “On /
Off” control sensor
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