Samsung CLP-610 Series, User Manual

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<Troubleshooting>

Solving other problems

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition

Suggested solutions

Paper is jammed 
during printing.

Clear the paper jam. (See "Clearing paper 
jams" on page 7.1.)

Paper sticks 
together.

• Ensure that there is not too much paper in the 

tray. The tray can hold up to 250 sheets of 
paper, depending on the thickness of the 
paper.

• Make sure that you are using the correct type 

of paper. (See "Specifications on print 
media" on page 4.2.)

• Remove paper from the tray and flex or fan 

the paper.

• Humid conditions may cause some paper to 

stick together.

Multiple sheets of 
paper do not 
feed.

• Different types of paper may be stacked in the 

tray. Load paper of only one type, size, and 
weight.

• If multiple sheets have caused a paper jam, 

clear the paper jam. (See "Clearing paper 
jams" on page 7.1.)

Paper does not 
feed into the 
machine.

• Paper has not been loaded correctly. Remove 

paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove 

excess paper from the tray.

• The paper is too thick. Use only paper that 

meets the specifications required by the 
machine. (See "Specifications on print 
media" on page 4.2.)

• Remove any obstructions from inside the 

machine.

The paper keeps 
jamming.

• There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.

• An incorrect type of paper is being used. Use 

only paper that meets the specifications 
required by the machine. (See "Specifications 
on print media" on page 4.2.)

• There may be debris inside the machine. 

Open the front cover and remove the debris.

Printing problems

Envelopes skew 
or fail to feed 
correctly.

Ensure that the paper guides are against both 
sides of the envelopes.

Condition

Possible cause

Suggested solutions

The
machine 
does not 
print.

The machine is not 
receiving power.

Check the power cord 
connections. Check the 
power switch and the power 
source.

The machine is not 
selected as the 
default printer.

Select a machine name as 
your default printer in your 
Windows.

Check the machine for the following:

• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. (See 

"Clearing paper jams" on page 7.1.)

• No paper is loaded. Load paper. (See "Loading 

paper" on page 4.4.)

• The print cartridge is not installed. Install the print 

cartridge.

If a system error occurs, contact your service 
representative.

The connection cable 
between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable 
and reconnect it.

The connection cable 
between the 
computer and the 
machine is defective.

If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.

The machine may be 
configured 
incorrectly. 

Check the printer properties 
to ensure that all of the print 
settings are correct. 

Condition

Suggested solutions