Samsung CLX-330x series, Service Manual

Page 1: ...RVICEMANUAL Color Laser MFP Contents 1 Precautions 2 Product specification and description 3 Disassembly and Reassembly 4 Alignment and Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...2 1 2 3 Scan 2 4 2 1 2 4 Fax CLX 330xFN_330xFW only 2 4 2 1 2 5 Controller and Software 2 5 2 1 2 6 Paper Handling 2 7 2 1 2 7 Reliability and Service 2 8 2 1 2 8 Environment 2 8 2 1 2 9 Consumables 2 9 2 1 2 10 Maintenance Parts 2 10 2 1 3 Model Comparison Table 2 11 2 2 System Overview 2 12 2 2 1 Front View 2 12 2 2 2 Rear View 2 14 2 2 3 Paper Path 2 15 2 2 4 System Layout 2 16 2 2 4 1 Feeding ...

Page 3: ...e 2 37 2 2 7 3 Data and Control Flow 2 38 3 Disassembly and Reassembly 3 1 3 1 Precautions when replacing parts 3 1 3 1 1 Precautions when assembling and disassembling 3 1 3 1 2 Precautions when handling PBA 3 1 3 1 3 Releasing Plastic Latches 3 2 3 2 Screws used in the printer 3 3 3 3 Replacing the maintenance parts 3 5 3 3 1 ITB Unit 3 5 3 3 2 Fuser Unit 3 7 3 3 3 Transfer T2 roller 3 8 3 3 4 Pi...

Page 4: ...nt tools 4 14 4 1 6 1 Using Samsung Easy Printer Manager Windows and Macintosh only 4 14 4 1 6 2 Using Samsung Printer Status Windows only 4 16 4 1 6 3 Using SyncThru Web Service SWS 4 17 4 1 7 Updating Firmware 4 18 4 1 7 1 Update the firmware by using the USB port 4 18 4 1 7 2 Update the firmware by using the network 4 19 4 1 8 Tech mode 4 21 4 2 Troubleshooting 4 26 4 2 1 Procedure of checking ...

Page 5: ...nform to the requirements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user ma...

Page 6: ...round corners or power cable may be damaged Do not place objects on top of the power cable If the power cable is damaged it could overheat and cause a fire Exposed cables could cause an electric shock Replace the damaged power cable immediately do not reuse or repair the damaged cable Some chemicals can attack the coating on the power cable weakening the cover or exposing cables causing fire and s...

Page 7: ...s are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical parts 3 Disconnect interface cables and power cables 4 Only use approved spare parts Ensure that part number product name any voltage current or temperature rating are correct 5 When removing or re ...

Page 8: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 9: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 10: ...o 4 Color ppm in A4 19 4 ppm in Letter 2 Processor 533 MHz 3 Printer Language SPLC B PCL 5c 6 PS3 URF 4 Memory 128MB Standard 128MB Max 5 Interface High Speed USB 2 0 10 100 BaseTX network connector CLX 330xW 330xFN 330xFW only 802 11b g n wireless LAN CLX 330xW 330xFW only 6 Toner cartridge Initial 1 5K K 1K CMY Sales 1 5K K 1K CMY 2 1 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 11: ...ss than 18 seconds FCOT From Sleep Color Less than 29 5 seconds Mono Less than 29 5 seconds Text Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Mixed Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Magazine Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Platen Photo Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Text Sc...

Page 12: ...pi Printing 600 x 600 x 2bit Magazine Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Original Type Mono ADF CLX 3300FN 3305FW only Photo Scan 600 x 600 dpi Optical 600 x 600 dpi Printing 600 x 600 x 2bit Multi Copy 1 99 Duplex Copy No Darkness Control 11 levels Basic Copy Reduce Enlarge Zoom Range 25 to 400 in Platen 25 to 400 in ADF Preset Original 100 Auto Fit A4 A5 70 LGL LT...

Page 13: ...can Width Max 208 mm 8 2 Color Internal 16 bit x 3 External 8 bit x 3 Scan Depth Mono 1 bit for Lineart Halftone 8 Bits for Gray scale Scan to Email Scan to Application Scan to USB 2 1 2 4 Fax CLX 330xFN_330xFW only Item Specification Compatibility ITU T G3 Communication System PSTN PABX Modem Speed 33 6Kbps Tx Speed Approx 3 sec Mono Standard ECM MMR MemoryTx ITU T G3 No 1 chart Compression MH MR...

Page 14: ...up Dial 100 Locations Fax Forward to FAX Yes On Off both Sent and Received Mono Only Fax Forward to e mail No Broadcasting up to 209 locations Mono Only Cover page No Delayed fax Yes Tx only Mono Only Memory RX Yes Voice Request No Mail Box Electronic No TTI Yes RTI Yes Polling No Earth Recall No Auto Reduction Yes On Off SMS No RDS No 2 1 2 5 Controller and Software Item Specification Processor S...

Page 15: ...ing OS Windows XP 2003 Vista 2008 Win7 2008 R2 Mac OS X 10 4 10 7 Linux RedHat Enterprise Linux WS 4 5 32 64 bit Fedora 5 6 7 8 9 10 11 12 13 32 64 bit SuSE Linux 10 1 32 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit S...

Page 16: ...P SWAS SWS Linux Mac not support SWAS SWS need explorer 5 0 or Higher Interface Item Specification Parallel Option Interface N A USB Host USB Host 2 0 Scan to USB USB Device USB Device 2 0 Wired Network CLX 330x N A CLX 330xW 330xFN 330xFW Ethernet 10 100 base Tx Wireless Network CLX 330x 330xFN N A CLX 330xW 330xFW 802 11b g n User Interface LCD 16 x 2 Line LCD 2 1 2 6 Paper Handling Item Specifi...

Page 17: ...ment Size Width 148 216 mm 5 8 8 5 Length 148 356 mm 5 8 14 0 2 1 2 7 Reliability and Service Item Specification Average Monthly Volume Color 46 pages Mono 140 pages Max Monthly Duty 20 000 images 2 1 2 8 Environment Item Specification Temperature Operation 10 to 32 C 50 to 89 6 F Humidity Operation 20 to 80 RH Ready mode Less than 26 dB A Print mode Less than 50 dB A Copy mode Scanner glass Less ...

Page 18: ...onsumables Item Specification Model K406 CLT K406S Black C406 CLT Y406S Yellow M406 CLT M406S Magenta Y406 CLT C406S Cyan Toner Cartridge Yield Average continuous black cartridge yield Apporx 1 500 standard pages Black Average continuous color cartridge yield Apporx 1 000 standard pages Yellow Magenta Cyan Model CLT R406 Imaging Unit Yield Approx 16 000 images Model CLT W406 Waste Toner Container ...

Page 19: ...er Assy Life 20 000 pages Part Code JC91 01137A 110V JC91 01138A 220V Fuser unit Life Approx 20 000 images B W or 5 000 images Color Part Code JC73 00309A Pick Up roller Life 20 000 pages Part Code JC96 06292A ITB unit Life Approx 20 000 images B W or 5 000 images Color Copyright 1995 2012 SAMSUNG All rights reserved 2 10 ...

Page 20: ...ge SPL B PCL 5c 6 PS3 URF SPL PCL HP PCL 6 HP PCL 5c HP postscript3 Paper Input 150 sheets Cassette 150 sheets Cassette 150 sheets Cassette Duplex N A N A N A Interface High Speed USB 2 0 10 100 Base TX IEEE 802 11 b g n High Speed USB 2 0 10 100 Base TX IEEE 802 11 b g n High Speed USB 2 0 10 100 Base TX Size mm 406 x 362 x 333 5 mm 454 x 380 5 x 355 4 mm 443 x 472 x 415mm Toner Cartridge K CMY 1...

Page 21: ...el There are various types of machine Some features and optional goods may not be available depending on model or country CLX 330x Series CLX 330xW Series 0 x x w w y y z z 0 0 0 v v v v u u v v v v v v w w 1 Scanner lid 2 Handle 3 Tray 4 Front door 5 Output support 6 Control panel 7 Toner cartridges 8 Waste toner container 9 Imaging unit 10 Scan unit 11 USB port 12 Scanner glass Copyright 1995 20...

Page 22: ... 1 Document feeder cover 2 Document feeder width guide 3 Document feeder input tray 4 Document feeder output support 5 Handle 6 Tray 7 Front cover 8 Document output tray 9 Control panel 10 Toner cartridge 11 Waste toner container 12 Imaging unit 13 Scan unit 14 USB port 15 Scanner lid 16 Scanner glass 2 13 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 23: ...available depending on model or country CLX 330x Series CLX 330xW Series v v y y x x w w 1 Rear cover 2 Power receptacle 3 USB port 4 Network port CLX 330xW series only CLX 330xFN Series CLX 330xFW Series v v y y x x w w z z 1 Rear cover 2 Power receptacle 3 USB port 4 Network port 5 Power switch 6 Telephone line socket LINE 7 Extension telephone socket EXT Copyright 1995 2012 SAMSUNG All rights r...

Page 24: ...Product specification and description 2 2 3 Paper Path The following diagram displays the path the paper follows during the printing process ADF Engine 2 15 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 25: ... comprising Frame Toner Cartridge Drive Unit Transfer roller Pick up unit Fuser Cassette The hardware parts consists of the main board SMPS HVPS board OPE board PC interface 1 Cassette 2 Pick up roller 3 Registration roller 4 Transfer T2 roller 5 ITB Unit 6 Fuser Unit 7 LSU 8 OPC drum 9 K toner cartridge 10 C toner cartridge 11 M toner cartridge 12 Y toner cartridge 13 ADF unit Copyright 1995 2012...

Page 26: ...te type tray It has a paper existence sensing function paper arranging function NOTE If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 2 Pick up roller This roller has functions such as a paper pickup function paper feeding function and removing electronic static function Pick up roller is driven by solenoid 2 17 Copyright 1995 2012 SAMSUNG All right...

Page 27: ...unit is assembled to the rear of the machine The transfer roller delivers the toner of the OPC drum to the paper 2 2 4 3 Drive Unit The Drive unit is assembled to the right frame It consists of a BLDC motor a clutch and various gears Copyright 1995 2012 SAMSUNG All rights reserved 2 18 ...

Page 28: ...rmistor It is a temperature detecting sensor Temperature Resistance 7 kΩ 180 C 3 Heat roller The heat roller transfers the heat from the lamp to apply a heat on the paper The surface of a heat roller is coated with Teflon so toner does not stick to the surface 4 Pressure roller A pressure roller mounted under a heat roller is made of a silicon resin and the surface also is coated with Teflon When ...

Page 29: ...rror The OPC drum is turned with the paper feeding speed The HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU to adjust the left margin on pape...

Page 30: ...n contacting method Toner Non magnetic single component pulverized type toner The life span of toner ISO 19798 pattern A4 standard 1 5K K 1K CMY The life span of imaging unit Approx 16 000 images OPC Cleaning Collect the toner by using cleaning blade Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleaning blade Classifying device for toner cartridge ID is classifi...

Page 31: ...B Clutch DEVE Clutch REGI EMPTY SENSOR CL nCRUM OPC KEY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CONNECTION 1 2 3 4 5 6 CTD PICKUP Clutch ITB HOME Sensor 1 2 3 4 5 CL C L DEVE HOME Sensor REGI Clutch C L 24VF 24VF nDE V_E N 3 3V nCOVE R_S W P WM_DE V_DC WAS TE_TX P WM_DE V_AC WAS TE_LE VE L THV_RE AD DGND DGND nS E NS_P_E XIT P WM_DE V_VP P P WM_MHV P WM_THV 5V P WM_ITHV 3_3V...

Page 32: ...the scan controller It takes this information and generates printable video bitmap data The main board is adopted 533 MHz C3N CPU that is integrated with engine video scan controller It uses DDR3 128MByte Circuit board locations The following diagrams show the locations of the printer circuit boards 2 23 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 33: ...Y 4p 4p 4p 4p 6p LSU Polygon Motor LD Bã ãd 5p 9p 16p 4p Scan motor USB HOST DIRECT USB DEVICE 4p 5p T2 clutch 3p LAN 14p W FN FW model only MODEM Speaker ADF I F ADF Motor ADF Sens or 4in1 Only Connection I F Board 24p 12p 30p SPI 11p W LAN Module Wireles s Model only CIS 16p 10p BLDC Motor MAIN OPE PANEL LCD MICOM Battery 9p SCAN Home sensor 3p Outbin full sensor 3p Waste Toner TX RX HVPS T1 T2 ...

Page 34: ...utbin Full sensor connector 9 ADF Module interface connector JC92 02484A JC92 02484D 10 Wired network connector JC92 02484A JC92 02484C JC92 02484D 11 USB device connector 12 Debugger connector will be deleted 13 USB Host connector 14 SMPS interface connector 15 Connection B d interface connector 16 LSU interface connector 17 HVPS interface connector Information Part Code JC92 02484A CLX 3305FW JC...

Page 35: ...ontroller is composed of an OPE MICOM STM8SP103K3MAZTR Status LED Fax LED Copy LED Scan LED WPS LED ECO LED POWER LED 16 2 LINE LCD KEY The OPE controller communicates with main board via UART The power LED is controlled by the main board OPE controller diagram Copyright 1995 2012 SAMSUNG All rights reserved 2 26 ...

Page 36: ...rmation Part Code JC92 02496A 3305 JC92 02496B 3305W JC92 02497A 3305FN JC92 02497B 3305FW PBA Name PBA OPE Connection 1 Platen step motor connector 2 Interface connector to Main board 3 Scan home sensor connector 2 27 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 37: ...RD Connection 1 Interface Connector to Main board 2 Speaker Interface 2 2 5 4 Connection board This board connects between the cluth sensor CRUM I F board and the main board Connection 1 ITB Clutch 2 DEVE Clutch 3 ITB I F 4 DEVE Home Sensor 5 Crum I F board 6 CTD 7 Regi Empty Senor 8 Regi Clutch 9 Pickup Clutch Information Part Code JC92 02489A Part Name PBA CONNECTOR Copyright 1995 2012 SAMSUNG A...

Page 38: ... Connection 1 INTERFACE CONNECTOR TO SYSTEM BOARD JC39 01798A HARNESS CTD 2 2 5 6 CRUM Joint board This board connects the signal and power of the CRUM OPC vender signal and outer temperature sensor Information Part Code JC92 02563A Part Name PBA TONER CRUM Connection 1 Interface Connector to Main Board JC39 01719A HARNESS CRUMJOINT 2 29 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 39: ... INTERFACE CONNECTOR TO SYSTEM BOARD JC39 01799A HARNESS USBHOST 2 2 5 8 Wireless LAN board CLX 330xW_330xFW only The Wireless LAN Module supports 802 11b g n It communicates with main board via SPI Information Part Code JC92 02517A Part Name PBA WNPC Connection 1 Interface Connector to Main board JC39 01712A FLAT CABLE WLAN_VI Copyright 1995 2012 SAMSUNG All rights reserved 2 30 ...

Page 40: ...nst over current over voltage and over load condition for the overall system to be operated safely Specification General Input Output Voltage 1 AC 110V 110V 127V 2 AC 220V 220V 240V 3 Input Current 4A 110V 2A 220V 4 Output Power 58 2W DC 5 1V 10 2W DC 24V 48W Information 110V 220V Part Code JC44 00213A JC44 00214A Part Name CARLSEN V1 xx CARLSEN V2 xx xx SH Sung Ho CW New Cowitel Connection 1 AC I...

Page 41: ...on 1 AC_L 2 AC_N AC Output for Heater Controller DC Output Connector CON3 PIN ASSIGN PIN NO Description 1 GND Ground 2 GND Ground 3 GND Ground 4 24V 24V power 5 24V 24V Power 6 24V 24V Power 7 GND Ground 8 5V 5V Power 9 5V 5V Power 10 GND Ground 11 24V_OFF Sleep mode Input 12 RELAY ON Fuser Relay 13 24VS Main PBA 24VF Input 14 Fuser on Fuser On Copyright 1995 2012 SAMSUNG All rights reserved 2 32 ...

Page 42: ...nerates high voltage channels which includes MHV DEV Blade SUP and THV Connection 1 HVPS I F 2 Waste Toner 3 Rear Cover Open 4 Eraser lamp 5 Front Cover Open 6 Paper EXIT sensor Information Part Code JC44 00215A Part Name HVPS 2 33 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 43: ... interrupter Paper empty sensor Paper detection S3 CTD sensor Color density sensing S4 Thermostat temperature detection S5 Thermistor temperature detection S6 Photo interrupter Paper exit sensor Paper detection S7 Cover open sensor Cover open detection S8 Photo interrupter ITB belt sensing Belt rotation sensing Copyright 1995 2012 SAMSUNG All rights reserved 2 34 ...

Page 44: ... trailing edge of the paper cannot pass the feed sensor after predetermined period of time After the leading edge of the paper passes the feed sensor the paper cannot reach the exit sensor after predetermined period of time The paper exists between the feed sensor and the exit sensor Paper jam in exit area After the trailing edge of the paper passes the feed sensor the paper cannot pass the exit s...

Page 45: ...nit is higher than the specified temperature and the temperature state is detected for a specific duration then the engine defines Over Heat Error When this error is detected the engine stops all functions and keeps it at the error state Also the engine informs the error status of the main system so it can take appropriate action and then the error message is displayed at LCD window or LED informi...

Page 46: ...iver translates the received document to a Printing Command language which printer can understand and transfers data to spooler 3 Stand alone Application offers the various printing application such as Easy Printer Manager Printer Status in Window system 4 Web based Application offers the same functions as Stand alone Application in Web environment Firmware is made up of 1 Application Emulation th...

Page 47: ...gement of printing job printer administration Status monitor to monitoring the printer status by real time in Web independent environment on OS 3 Stand alone Application that is a similar Window software as same as above 2 4 Port Monitor that manages the network communication between spooler and Network Interface Card or various additional application and Network Interface Card this is at first ma...

Page 48: ...ure 1 After user start to print the wanted document to PCL string or compressed GDI bit map data the Driver translates the all graphic data of the client PC and send data to host spooler And then the spooler sends the data stream to the printer via USB port 2 Kernel receives this data from Host and then select emulation fit to data and start selected one After emulation job end Kernel sends the ou...

Page 49: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 50: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 51: ...RAME SCREW TAPTYPE BH S M4 L6 ZPC WHT SWRCH18A 1 6003 000269 FRAME SUB_LEFT SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 26 6003 000269 FRAME SUB_FRONT SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 1 6003 000196 FRAME SUB_CTD SCREW TAPTYPE PWH B M3 L10 NI PLT SWRCH18A 2 6003 000269 FRAME SUB RIGHT SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 24 6002 000440 DRIVE SCREW TAPPING PWH 2 M3 L8 ZPC BLK SWRCH18A 3 ...

Page 52: ...TAPTYPE PWH B M3 L10 NI PLT SWRCH18A 4 6003 000196 WLAN SCREW TAPTYPE PWH B M3 L10 NI PLT SWRCH18A 1 6003 000269 BRACKET FAX SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 1 6003 000269 COVER MIDDLE SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 6 3 4 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 53: ...e front cover 2 Remove YMCK toner cartridges and waste toner container 3 Remove the imaging unit 4 Unplug the ITB connector from the top right 5 Open the rear cover Release the FRAME TRANSFER from the left hole 6 Pull down the both levers Copyright 1995 2012 SAMSUNG All rights reserved 3 5 ...

Page 54: ...3 Disassembly and Reassembly 7 Remove the ITB Unit while holding its handle 3 6 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 55: ...er removing 4 screws 3 Remove the right cover 4 Remove the SMPS cover after removing 2 screws 5 Unplug 2 connectors from the SMPS board and main board 6 Remove 6 screws 7 Release the FRAME TRANSFER Remove the FRAME DUMMY MFP And remove the fuser unit Copyright 1995 2012 SAMSUNG All rights reserved 3 7 ...

Page 56: ...eft hole by pulling it to the direction of arrow 2 Push and release the FRAME TRANSFER 3 3 4 Pick up roller 1 Remove the cassette See the bottom of the machine 2 Release the stopper from the shaft Move the right HOUSING PICK UP to the right 3 Remove the pick up rubber 3 8 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 57: ... NOTE Before service remove all toner cartridges and waste toner container 3 4 1 Cover 1 Open the rear cover door 2 Remove the rear cove after removing 4 screws 3 Release the right cover 4 Release the left cover Copyright 1995 2012 SAMSUNG All rights reserved 3 9 ...

Page 58: ...r And then unplug the connector 2 Lift up and release the ADF Unit 3 4 3 OPE Unit 1 Open the scanner unit 2 Remove 3 screws from the bottom of the scanner unit 3 Turn the OPE Unit over 4 Remove the OPE Unit after unplugging the connector 3 10 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 59: ...laten Unit 1 Remove the left and right cover 2 Unplug the scan connectors from the main board 3 Open the platen unit Release the Scanner Hinge unit 4 Lift up and release the platen unit Copyright 1995 2012 SAMSUNG All rights reserved 3 11 ...

Page 60: ... 2 Remove 5 screws from the bottom of the platen unit 3 Remove the OPE Unit 4 Remove 3 screws 5 Lift up and release the platen upper from the platen lower 6 Unplug the flat cable Release the CIS unit 7 Remove the scan drive unit after removing 3 screws 3 12 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 61: ...move 2 screws from the front 4 Lift up and release the middle cover after removing 4 screws 3 4 7 Fax board 1 Remove the right cover 2 Release the harness from the fax board 3 Remove the fax board cover after removing 2 screws 4 Unplug the flat cable Remove 1 screw And remove the fax board Copyright 1995 2012 SAMSUNG All rights reserved 3 13 ...

Page 62: ...2 Remove 5 screws Release the lock And release the HVPS board 3 Unplug all connectors from the HVPS board 3 4 9 LSU 1 Remove the cassette Stand the machine to see the bottom 2 Remove 3 screws Unplug the flat cable And release the LSU 3 14 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 63: ...lug the connector from the PBA CONNECTOR Remove the main board after removing 4 screws and connectors 3 Remove 4 screw from the bottom of the machine 4 Remove the FRAME TRANSFER 5 Remove the FRAME BASE PAPER PATH after removing 2 screws Copyright 1995 2012 SAMSUNG All rights reserved 3 15 ...

Page 64: ...e the regi clutch after removing the WASHER PLAIN 3 Remove 4 gears 4 Release the pick up solenoid after removing 1 screw 3 4 12 Feed sensor and Empty sensor 1 Remove the FRAME BASE PAPER PATH Refer to 3 4 10 2 Remove the COVER PICK UP 3 Release the Empty sensor and Feed sensor 3 16 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 65: ...g all connector Remove 4 screws And remove the main board 3 4 14 SMPS board 1 Remove the right cover Refer to 3 4 1 2 Remove the SMPS cover after removing 2 screws 3 Unplug all connectors on SMPS board Remove 2 screws And remove the SMPS board Copyright 1995 2012 SAMSUNG All rights reserved 3 17 ...

Page 66: ...mbly 3 4 15 Cam Solenoid 1 Remove the right cover 2 Remove the middle cover Refer to 3 4 6 3 Remove the Cam Solenoid cover after removing 1 screw 4 Release the Cam Solenoid 3 18 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 67: ...ght cover 2 Remove the main board and fax board 3 Remove 2 screws 4 Remove the Holder Clutch and Holder Gear after removing 4 screws 5 Remove 4 screws and 2 gears inside the right frame 6 Release the Main Drive Unit Copyright 1995 2012 SAMSUNG All rights reserved 3 19 ...

Page 68: ...e wireless network connection easily without a computer 1 Print Screen CLX 330x series Press this button and the display will Print Screen on the display screen If you want to print only the active screen select the Active If you want to print the whole screen select Full NOTE Print Screen can only be used in the Windows and Macintosh operating systems You can only use this function with USB conne...

Page 69: ...copying only 13 Direct USB Allows you to directly print files stored on a USB memory device when it is inserted into the USB port on the front of your machine CLX 330xFN Series CLX 330xFW Series v v w w w w v v x x y y z z v v u u v v v v w w u u v v v v v v v v z z v v y y v v x x v v WPS Configures the wireless network connection easily without a computer 1 Darkness Adjusts the brightness level ...

Page 70: ...3 Power Wake up Turns the power on or off or wakes up the machine from the power save mode If you need to turn the machine off press this button for more than three seconds 14 Start Starts a job 15 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 16 Back Sends you back to the upper menu level 17 Scan Switche...

Page 71: ...estimated cartridge life It is recommended to replace the toner cartridge The cover is opened Close the cover There is no paper in the tray Load paper in the tray The machine has stopped due to a major error A paper jam has occurred Blinking The machine is connecting to a wireless network On The machine is connected to a wireless network Wireless Blue Off The machine is disconnected from a wireles...

Page 72: ...om your machine depending on its options or models This troubleshooting may not be available depending on model or optional goods Original paper jam in front of scanner 1 Open the document feeder cover 2 Gently remove the jammed paper from the document feeder 3 Close the document feeder cover 4 5 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 73: ...ent feeder cover 2 Gently remove the jammed paper from the document feeder 3 Close the document feeder cover 4 Open the document feeder 5 Gently remove the jammed paper from the bottom of the document feeder 6 Close the document feeder Copyright 1995 2012 SAMSUNG All rights reserved 4 6 ...

Page 74: ...paper jam in exit area of scanner 1 Remove any remaining pages from the document feeder 2 Open the Stacker up 0 3 Gently remove the jammed paper from the document feeder 4 Close the Stacker 0 4 7 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 75: ...aring the paper pull the jammed paper out slowly and gently In tray1 1 Take off the cassette 2 Remove the jammed paper by gently pulling it straight out 3 Reinstall the cassette 4 Open the scanner unit 5 Close the scanner unit Copyright 1995 2012 SAMSUNG All rights reserved 4 8 ...

Page 76: ...g paper from the machine 1 Open the scanner unit 2 Remove the jammed paper by gently pulling it straight out 3 Close the scanner unit If you do not see the paper in this area stop and go to next step 4 Open the rear cover door 5 Open the FRAME TRANSFER 4 9 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 77: ...4 Alignment and Troubleshooting 6 Remove the jammed paper by gently pulling it straight out 7 Close the FRAME TRANSFER 8 Close the rear cover door Copyright 1995 2012 SAMSUNG All rights reserved 4 10 ...

Page 78: ... button to return to ready mode 2 Altitude adjustment Print quality is affected by atmospheric pressure which is determined by the height of the machine above sea level The following information will guide you on how to set your machine for the best print quality Before you set the altitude value determine the altitude where you are 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m 13 123 ft 3 000 m 9...

Page 79: ...ation page 4 Image manager This menu allows you to adjust the color setting such as contrast level color registration color density etc Press Menu System Setup Maintenance on the control panel Custom Color adjusts contrast color by color Default optimizes colors automatically Print Density allows you to manually adjust the color contrast for each cartridge It is recommended to use the Default sett...

Page 80: ...e part 1 Pressure Roller 62 4mm Background 2 Heat Roller 76 3mm Black spot and image ghost Fuser Unit 3 Charging Roller 37 7mm Black Spot and line and periodic band 4 OPC Drum 188 5mm White and Black Spots 5 Developing Roller 26 0mm White spot Horizontal black band 6 Supply Roller 47 5mm Periodic Band by little difference of density Toner Cartridge 7 Transfer Roller 54 64mm Ghost Damaged image by ...

Page 81: ...es provide a gateway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung...

Page 82: ...or managing the network and machines Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Scan to PC Settings This menu includes settings to create or delete scan to PC profiles Scan Activation Determines whether or not scanning is enabled on the device Profile Displays the scanning profiles saved on the selected devi...

Page 83: ...indows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where a soft error has occurred For example a toner low status which may lead to toner empty status Error The machine has at least one hard error such as out of paper fuser error etc Machine does not have ability to come to ready without customer interv...

Page 84: ...PC network connected SWS overview SyncThru Web Service SWS accepts HTTP request via port 80 as normal web servers provides interface to users information of networked printers and allow to configure the setting of printers is able to provide more complicated options than Local UI for printer configuration Connection Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log...

Page 85: ... firmware by using the USB port Upgrading preparations usblist2 exe Tool which sends firmware data to printer Firmware file to update Upgrade Procedure 1 Turn the machine off 2 Connect USB cable to printer 3 Turn the machine on Check if the printer is the ready status 4 Drag the firmware file and Drop down on the usblist2 exe And then firmware update will be started automatically 5 When upgrading ...

Page 86: ...Wired or Wireless Network connection is established Firmware file to update Upgrade Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log in Admin Mode ID admin PW sec00000 3 Select Maintenance menu and click upgrade wizard 4 19 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 87: ... browser button and press next button 5 SyncThru will check verify firmware file and compare version and press next button 6 Machine starts upgrading SyncThru will return home page after upgrading is completed Copyright 1995 2012 SAMSUNG All rights reserved 4 20 ...

Page 88: ... Left Right OK Stop on the control panel continuously b Tech mode menu NOTE Some menus may not appear on the display depending on the models Depth 1 Depth 2 Depth 3 Depth 4 Send Level 9 15 12 Off F W Upgrade On DTMF Level High 0 15 Low 0 15 Pause Time 1 9 Dial Mode Tone Pulse Tone Modem Speed 33 6 28 8 14 4 12 0 9 6 4 8 33 6 Error Rate 5 10 10 Clear All Mem Toner Low Level 1 30 10 Platen Scan ADF ...

Page 89: ...Mode Test Rountine Toner Remain Off On Special Func Ave Coverage Off On c Data Setup Send Level You can set the level of the transmission signal Typically the Tx level should be under 12 dBm NOTE The Send Fax Level is set at the best condition in the shipment from factory DTMF Level This is a setting value of the High level tone and low level tone at DTMF mode Not dial mode Pause Time It shows the...

Page 90: ...artridge Clear Count This function resets the count value you select Engine Footer This function is for monitoring of the engine status If you perform this function at printing the setting value for engine is shown on the bottom of the printed page d Machine Test Switch Test Use this feature to test all keys on the operation control panel The result is displayed on the LCD window each time you pre...

Page 91: ... Regi X Magenta Distant from hsync to lsync multi hsync for Magenta 200 0 100 112 0140 00140 Regi X Cyan Distant from hsync to lsync multi hsync for Cyan 200 0 100 112 0150 00150 Regi X Black Distant from hsync to lsync multi hsync for Black 200 0 100 112 0160 00160 Regi Y Yellow Distant from psync to Image area for yellow 200 0 100 112 0170 00170 Regi Y Magenta Distant from psync to Image area fo...

Page 92: ...ect when a paper is at Regi sensor 102 0370 0370 Exit Sens Detect when a paper is at Exit sensor 105 0032 0032 MHV Bias MHV bias voltage on at normal drive level 106 0037 0037 Dev Bias Dev bias voltage on at normal drive level 106 0038 0038 Dev AC Bias Dev bias AC voltage on at normal drive level 107 0032 0032 THV Bias THV plus bias voltage on at normal drive level 107 0033 0033 THV Bias THV minus...

Page 93: ...ain a detailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON Copyright 1995 2012 SAMSUNG All rights reserved 4 26 ...

Page 94: ...curs repeatedly at a specific point in the Paper Path Open the fuser cover Jam clear Dismantle the machine and carefully inspect the region where the jam occurs Especially check if paper fragments are caught in the Fuser 4 Print the Information Page Configuration Try printing a test page from a computer If there is an error check cables and driver installation 5 Check the Print Quality Is there ar...

Page 95: ...Error C1 2712 Call for Service Page 4 34 C1 3110 Prepare Toner Page 4 33 C1 3120 Replace Toner Page 4 33 C1 3411 Install Toner Page 4 33 C1 3512 Not compatible Magenta toner Page 4 34 C1 3514 Not Compatible Magenta toner Page 4 34 C1 3711 Error C1 3711 Call for Service Page 4 34 C1 3712 Error C1 3712 Call for Service Page 4 34 C1 4110 Prepare Toner Page 4 33 C1 4120 Replace Toner Page 4 33 C1 4411...

Page 96: ...Paper Jam inside machine Page 4 38 M3 1110 Paper jam in exit area Page 4 39 M3 2130 Output bin full Remove paper Page 4 39 S1 5221 Wireless Network Error Page 4 40 S2 4110 Door open Close it Page 4 40 S2 4612 Scan Unit Open or Exit JAM Page 4 40 S3 3121 Scanner Locked Page 4 41 S6 3123 Network Problem IP Conflict Page 4 41 U1 2320 Error U1 2320 Turn off then on Page 4 42 U1 2330 Error U1 2330 Turn...

Page 97: ...motor are correct If the connection is OK replace the main motor 4 If the problem persists replace the main board Error Code A3 2210 Error message Error A3 2210 Call for service Symptom CTD sensor is defective Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the all toner cartridges and imaging unit 3 Check if the CTD sensor connector ...

Page 98: ...Call for service Symptom The outer temperature sensor is defective Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the front cover 3 Replace the PBA DEVE CRUM JOINT 4 31 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 99: ...e Home sensor is defecitve Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the Deve home sensor connector is connected correctly 4 If the sensor is defective replace it Copyright 1995 2012 SAMSUNG All rights reserved 4 32 ...

Page 100: ... the machine off and replace the toner cartridge with new one Error Code C1 2411 C1 3411 C1 4411 C1 5411 Error message Install toner Symptom The toner cartridge is not installed or the CRUM has some problem Troubleshooting method 1 Check if the toner cartridge is installed properly Turn the machine off then on 2 If the error message is not disappear remove the toner cartridge Thoroughly roll the c...

Page 101: ...12 C1 3711 C1 3712 C1 4711 C1 4712 C1 5711 C1 5712 Error message Error C1 2711 Call for Service Error C1 2712 Call for Service Error C1 3711 Call for Service Error C1 3712 Call for Service Error C1 4711 Call for Service Error C1 4712 Call for Service Error C1 5711 Call for Service Error C1 5712 Call for Service Symptom CRUM chip of the toner cartridge is defective Troubleshooting method 1 Check if...

Page 102: ...imaging unit is not installed Troubleshooting method 1 Open the front cover Remove the YMCK toner cartridges and waste toner container 2 Check if the imaging unit is installed 3 Remove and reinstall it Error Code C3 6520 Error message Error C3 6520 Door open close Symptom The imaging unit is not compatible Troubleshooting method 1 Open and close the front cover 2 Turn the machine off then on If th...

Page 103: ... Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove and reinstall the ITB unit 3 Check if the ITB home sensor connector is connected correctly 4 If the problem persists replace the ITB unit Error Code C5 3110 C5 3120 Error message Prepare new Transfer roller Replace new Transfer roller Symptom The transfer roller is at the end of its lif...

Page 104: ...he life remaining of the fuser unit 2 If its life is at the end turn the machine off and replace the fuser unit with new one Error Code C7 1311 Error message Waste toner container is not installed Install it Symptom The waste toner container is not installed Troubleshooting method 1 Check if the waste toner container is installed properly 2 Remove and reinstall the waste toner container 4 37 Copyr...

Page 105: ...hine Troubleshooting method 1 Remove the jammed paper 2 If the jammed paper occurs continually check the followings a Check if the pick up roller are worn out or contaminated Clean the contaminated part or replace it b Check if the feed actuator or feed sensor is assembled correctly 3 If the pick up solenoid is defective replace it Copyright 1995 2012 SAMSUNG All rights reserved 4 38 ...

Page 106: ... the jammed paper 2 If the problem persists check the following a Check if there is any obstacles or paper on the paper path Remove it b Check if the fuser unit is assembled properly If the fuser unit is defective replace it Error Code M3 2130 Error message Output bin full Remove paper Symptom The machine detected that the output tray has got full or the bin full sensor is defective Troubleshootin...

Page 107: ...oor is open Close it Symptom Door is open or the cover open switch is defective Troubleshooting method 1 Check if the front cover is closed perfectly 2 If the error persists check that the cover open sensor is working normally If it is defective replace it Error Code S2 4612 Error message Scan Unit Open or Exit JAM Symptom Scanner is opened or exit jam has occurred Troubleshooting method 1 Remove ...

Page 108: ... connect or replace the cable 3 If the CIS is defective replace it 4 Check if there is any defective part in the scanner unit Gear Belt Motor etc 5 If the problem persists replace the main board Error Code S6 3123 Error message Network Problem IP Conflict Symptom IP address conflicts with that of other system Troubleshooting method 1 Change the machine s IP address 2 Check the setting up for 802 1...

Page 109: ...normal 2 Turn the machine off Remove and reinstall the fuser unit Be careful when connecting the AC connector and Thermistor connector 3 Turn the machine on Is the error message is disappeared 4 Check the followings If the fuser unit has any problem replace it a Check if the fuser connector is connected properly b Check if the halogen lamp voltage is normal c Check if the thermistor is contaminate...

Page 110: ...signal is abnormal Troubleshooting method 1 Check if the LSU harness on the main board is connected properly 2 If it is OK check that the LSU harness on LSU board is connected properly 3 Check if the LSU harness is defective 4 If the problem persists replace the LSU 5 If the problem persists after replacing LSU replace the main board 4 43 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 111: ...lly open the ADF cover top Check if the ADF pick up roller is contaminated or worn out Clean or replace it 4 If the pick up roller is OK check the followings a Check if the ADF motor is working normally b Check if the connector on the ADF joint board is connected correctly 5 If the problem persists replace the ADF unit Error Code U3 4110 Error message Door of scanner is open Symptom ADF cover is o...

Page 112: ...or contaminated Replace the ITB unit and test again 2 Vertical White Line Description White vertical voids in the image Cause and Check Point Solution Check if the LSU window or internal lenses of LSU is contaminated Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab If dirt is inside the LSU replace the LSU Check if there are scratches on the circumference...

Page 113: ... dirty roller Check if the transfer roller is damaged or contaminated Replace the transfer roller and test again Check if paper transfer belt is damaged or contaminated Replace the ITB unit and test again 4 Dark or Black image Description The black page is printed out Cause and Check Point Solution No charging voltage in the HVPS Check the connecting state between the Main PBA and HVPS Reconnect t...

Page 114: ...U Check the connector of LSU Not working the developing bias voltage on HVPS Replace the HVPS 6 Uneven Density Description Print Density is uneven between left and right Cause and Check Point Solution The life of the Toner Cartridge has expired Replace the toner cartridge The pressure force in the left and right springs of the ITB unit is not even Replace the ITB Unit 4 47 Copyright 1995 2012 SAMS...

Page 115: ...Replace the toner cartridge or imaging unit Bad contacts of HV terminals of the toner cartridge with high voltage terminals from printer set Clean all HV terminals in the cartridge and on the set frame Ensure all toner or paper dust particles are removed 8 Poor Fusing Description Toner is not properly fixed on paper Cause and Check Point Solution The media doesn t meet specification Use the proper...

Page 116: ...Motor ADF Sens or 4in1 Only Connection I F Board 24p 12p 30p SPI 11p W LAN Module Wireles s Model only CIS 16p 10p BLDC Motor MAIN OPE PANEL LCD MICOM Battery 9p SCAN Home sensor 3p Outbin full sensor 3p Waste Toner TX RX HVPS T1 T2 CHARGER Deve Supply Deve Bias Deve Dr Blade 27p 4p FAN 2p Front Cover open 2p 00000000000000000000000 00000000000000000000000 00000000000000000000000 00000000000000000...

Page 117: ... 7 8 9 LD CONNECTION ITB Clutch DEVE Clutch REGI EMPTY SENSOR CL nCRUM OPC KEY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CONNECTION 1 2 3 4 5 6 CTD PICKUP Clutch ITB HOME Sensor 1 2 3 4 5 CL C L DEVE HOME Sensor REGI Clutch C L 24VF 24VF nDE V_E N 3 3V nCOVE R_S W P WM_DE V_DC WAS TE_TX P WM_DE V_AC WAS TE_LE VE L THV_RE AD DGND DGND nS E NS_P_E XIT P WM_DE V_VP P P WM_MHV P W...

Page 118: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 119: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 120: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 121: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 122: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 123: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 124: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format 6 7 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 125: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2012 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...