Samsung CLX-8640 series Service Manual Download

Page: 236 / 441

4. Troubleshooting

Error Code

Error Message

Troubleshooting Page

A3-3310

Sensor Failure: #A3-3310. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-3311

Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-3312

Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-3410

Sensor Failure: #A3-3410. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-3411

Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-3412

Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem
persists

P. 4–114

A3-4114

The ACR sensor is dirty. Please clean it with soft cloth or paper(A3-4114)

P. 4–116

A4-1117

Lamp Failure: #A4-1117. Open the door, then close it. Call for service if
the problem persists

P. 4–117

A4-1118

Lamp Failure: #A4-1118. Open the door, then close it. Call for service if
the problem persists

P. 4–117

C1-2110

Prepare new yellow toner cartridge

P. 4–118

C1-2120

Replace with new yellow toner cartridge

P. 4–118

C1-2124

Replace with new yellow toner cartridge

P. 4–118

C1-2410

Install yellow toner cartridge

P. 4–119

C1-2510

Yellow toner cartridge is not compatible. Check users guide

P. 4–120

C1-2513

New yellow toner cartridge is not compatible. Check users guide

P. 4–120

C1-2711

Toner Cartridge Failure: #C1-2711. Call for service

P. 4–121

C1-2712

Toner Cartridge Failure: #C1-2712. Call for service

P. 4–121

C1-3110

Prepare new magenta toner cartridge

P. 4–122

C1-3120

Replace with new magenta toner cartridge

P. 4–122

C1-3124

Replace with new magenta toner cartridge

P. 4–122

C1-3410

Install magenta toner cartridge

P. 4–123

C1-3510

Magenta toner cartridge is not compatible. Check users guide

P. 4–124

C1-3513

New magenta toner cartridge is not compatible. Check users guide

P. 4–124

C1-3711

Toner Cartridge Failure: #C1-3711. Call for service

P. 4–125

C1-3712

Toner Cartridge Failure: #C1-3712. Call for service

P. 4–125

C1-4110

Prepare new cyan toner cartridge

P. 4–126

C1-4120

Replace with new cyan toner cartridge

P. 4–126

C1-4124

Replace with new cyan toner cartridge

P. 4–126

C1-4410

Install cyan toner cartridge

P. 4–127

C1-4510

Cyan toner cartridge is not compatible. Check users guide

P. 4–128

C1-4513

New cyan toner cartridge is not compatible. Check users guide

P. 4–128

C1-4711

Toner Cartridge Failure: #C1-4711. Call for service

P. 4–129

C1-4712

Toner Cartridge Failure: #C1-4712. Call for service

P. 4–129

C1-5110

Prepare new black toner cartridge

P. 4–130

C1-5120

Replace with new black toner cartridge

P. 4–130

4-77

Summary of Contents for CLX-8640 series

Page 1: ... 0 SERVICEMANUAL Color Laser MFP Contents 1 Precautions 2 Product specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...oller and Software 2 4 2 2 4 Scan 2 8 2 2 5 Copy 2 9 2 2 6 Fax 2 11 2 2 7 Paper Handling 2 14 2 2 8 Consumables 2 17 2 2 9 Maintenance Parts 2 18 2 2 10 Options 2 19 2 3 System Configuration 2 20 2 4 Feeding System 2 25 2 4 1 Cassette 2 25 2 4 2 Pick Up Unit 2 26 2 4 3 Registration Unit 2 27 2 4 4 MPF Multi Purpose Feeder Unit 2 28 2 4 5 Exit Unit 2 29 2 4 6 Duplex Unit 2 30 2 5 Fuser unit 2 31 2 ...

Page 3: ...omatic Document Feeder DADF 2 50 2 9 1 DADF overview 2 50 2 9 2 Electrical parts location 2 51 2 9 3 DADF Drive System 2 53 2 10 Hardware Configuration 2 55 2 10 1 Main Controller 2 58 2 10 2 OPE controller 2 62 2 10 3 ADF PBA 2 65 2 10 4 TCF Triple Cassette Feeder PBA 2 69 2 10 5 SMPS board 2 70 2 10 6 Fuser Drive Board FDB 2 72 2 10 7 HVPS board 2 73 2 10 8 Eraser PBA 2 75 2 10 9 Fuser PBA 2 75 ...

Page 4: ...e main SVC part 3 15 3 3 1 Left Cover 3 15 3 3 2 Rear Cover 3 15 3 3 3 HVPS 3 16 3 3 3 1 HVPS board1 3 16 3 3 3 2 HVPS board2 3 16 3 3 4 Temperature Sensor 3 17 3 3 5 ITB Waste Auger Drive Unit 3 17 3 3 6 LSU 3 18 3 3 7 Main board 3 19 3 3 8 SMPS board 3 19 3 3 9 Main Drive Unit 3 20 3 3 10 SMPS shield 3 20 3 3 11 CST Lift Drive unit 3 21 3 3 12 Fuser Drive Board 3 21 3 3 13 Paper Size Sensor 3 22...

Page 5: ...R GLASS ADF 3 45 3 3 22 5 Scan Joint Board 3 45 3 3 22 6 Fan 3 46 3 3 22 7 CCDM 3 47 3 3 22 8 Scanner Assy 3 48 3 3 23 SCF Second Cassette Feeder with Stand 3 49 3 3 23 1 SCF Main Board 3 49 3 3 23 2 SCF Lift Motor Assy 3 50 3 3 23 3 SCF Feed Motor Assy 3 51 3 3 23 4 FOOT 3 53 3 3 24 TCF Triple Cassette Feeder 3 55 3 3 24 1 TCF Main Board 3 55 3 3 24 2 TCF Lift Motor Assy 3 55 3 3 24 3 TCF Feed Mo...

Page 6: ... 4 42 4 5 4 1 Fault Count 4 42 4 5 4 2 Jam Count 4 42 4 5 4 3 Part Replacement Count 4 43 4 5 4 4 Finisher Handling Count 4 44 4 5 5 Diagnostics 4 45 4 5 5 1 Engine Diagnostics 4 45 4 5 5 2 Fax Diagnostics 4 51 4 5 5 3 Scanner Diagnostics 4 53 4 5 5 4 Adjustment 4 55 4 5 5 5 ACS Auto Color Sensing 4 62 4 5 5 6 Image Management 4 63 4 5 5 7 Print Test Patterns 4 67 4 5 6 Service Functions 4 68 4 5 ...

Page 7: ...e error code 4 202 4 6 6 Sx xxxx type error code 4 219 4 6 7 U1 xxxx type Fuser error code 4 239 4 6 8 U2 xxxx type LSU error code 4 249 4 6 9 U3 xxxx type DADF error code 4 251 4 7 Image quality problems and solutions 4 262 4 8 Other errors 4 271 5 System Diagram 5 1 6 Reference Information 6 1 6 1 Tools for Troubleshooting 6 1 6 2 Glossary 6 3 Copyright 1995 2013 SAMSUNG All rights reserved vi ...

Page 8: ...S to conform to the requirements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation ...

Page 9: ...round corners or power cable may be damaged Do not place objects on top of the power cable If the power cable is damaged it could overheat and cause a fire Exposed cables could cause an electric shock Replace the damaged power cable immediately do not reuse or repair the damaged cable Some chemicals can attack the coating on the power cable weakening the cover or exposing cables causing fire and s...

Page 10: ...s are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical parts 3 Disconnect interface cables and power cables 4 Only use approved spare parts Ensure that part number product name any voltage current or temperature rating are correct 5 When removing or re ...

Page 11: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 12: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 13: ...Description 2 1 Product Overview Printing Speed Mono Color CLX 8650 series Up to 48 ppm in A4 51 ppm in Letter CLX 8640 series Up to 38 ppm in A4 40 ppm in Letter Processor Dual Core 1GHz Memory 1GB DDR3 SDRAM 320 GB HDD Copyright 1995 2013 SAMSUNG All rights reserved 2 1 ...

Page 14: ...ng mode 59 dB A Europe AC 220 240V 10 6 USA AC 110 127V 10 6 Input Voltage Korea AC 220 240V 10 6 Power Supply Rated Frequency 50 60 Hz Ready 80 Watt AVG Normal Operation 1000 Watt Sleep Power Off 1 5 Watt 0 1 Watt Power Consumption TEC CLX 8640ND 3 6 KWh CLX 8650ND 3 7 KWh Dimension W x D x H Set 550 x 523 x 776 mm 21 7 x 20 6 x 30 6 inches Weight Set with consumables 70 4 Kg 155 21 lbs Recommend...

Page 15: ...pm in Letter CLX 8650ND B W Up to 40 ipm in A4 42 ipm in Letter Color Up to 40 ipm in A4 42 ipm in Letter From Ready Less than 9 sec From Sleep Less than 15 sec FPOT B W and Color From Coldboot Less than 64 sec Panel Soft Power Less than 90 sec Mechanical Power Optical 1200 x 600 dpi Resolution Enhanced Up to 9 600 x 600 dpi effective output Printer Languages PCL5C PCL6 PostScript Level3 PDF 1 7 F...

Page 16: ... 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit Sun Solaris 9 10 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 Supporting OS Mac Mac OS X 10 4 10 6 Default Driver PCL6 for Windows PS for Mac Linux Driver feature Windows Watermark Overlay N up printing Poster printing Duplex Quality Color mode Color Gray s...

Page 17: ...it Debian 4 0 5 0 32 64 bit Scan driver Supporting OS Mac Mac OS X 10 4 10 6 Scan Manager Yes Windows Mac Status Monitoring feature Scan2PC Fax2PC Device Setting PC FAX Yes NW FAX Yes OCR ReadIRIS Smart Panel Yes Linux EPM is provided for Windows Mac Network Management Set IP SWAS 4 0 SWS SWAS Plug In Job Accounting Storage management Cloning Remote Install HDD File Management S W SWS2 0 Document ...

Page 18: ...SMTP SSL TLS IPSec DNS WINS SLP Bonjour SSDP DDNS DHCP BOOTP IPv6 IPX SPX No Ether Talk No NetBIOS over TCP IP Yes NW Protocols Others HTTPS LDAPS SMTPS 802 1x IPSec Static IP Yes Auto IP Yes BOOTP Yes IP Addressing DHCP Yes MIB 2 RFC 1213 Yes Host Resource MIB RFC 2790 Yes Printer MIB RFC 3805 Yes Finisher MIB RFC 3806 Yes Samsung Private MIB Yes HP Compatibility Yes Patially SNMP MIB Access SNMP...

Page 19: ...pace Creation Folder Rename Folder File Move Copy Yes Delete Yes Search Search Name Owner Display detail information Name Owner Job Type Size Page Date Select Multi File Select Basic Management Auto Delete Time Setting Yes Email Yes Client Yes Memory to Server Yes Copies Yes Duplex Printing Yes Color Mode Yes Autofit Yes Memory to Print Setting Paper Supply Yes Immediate Yes Image Overwrite On Dem...

Page 20: ...can Size Max Document Length Max 356mm Legal Color 24 bits Scan Depth Mono 1bit for Linearity Halftone 8Bits for Gray scale Multi page Scan Platen ADF HDD Yes Document Box USB Yes Email Yes Client NetScan Yes SMB Yes FTP Yes HTTP S No Scan to Multi Destination No User Based Individual Fax Email 200 Email Fax Fax Group 100 E mail Group 200 Server 10 Searching Editing Deleting Grouping Address Book ...

Page 21: ...ss than 64 sec Panel Soft Power Less than 90 sec Mechanical Power Zoom Range 25 400 in 1 increments Platen 25 200 in 1 increments DADF Multi Copy 1 999 Text Platen Scan 600 x 600 dpi Printing 600 x 600 dpi DADF Scan 300 x 300 dpi Printing 600 x 600 dpi Text Photo Platen Scan 600 x 600 dpi Printing 600 x 600 dpi DADF Scan 300 x 300 dpi Printing 600 x 600 dpi Megazine Platen Scan 600 x 600 dpi Print...

Page 22: ...vels Collation Copy Yes Reduce Enlarge Zoom Range 25 to 400 in Platen 25 to 200 in ADF Preset Original 100 Auto Fit A4 A5 71 LGL LTR 78 LGL A4 83 A4 LTR 94 EXE LTR 104 A5 A4 141 25 50 150 200 400 Custom 25 400 Basic Copy Output Not Collated Collated This is collated output without Staple Collated and Offset This is collated output and offset without Staple Staple This is staple and Offset Proof Co...

Page 23: ... T G3 No 1 Chart Compression MH MR MMR JBIG JPEG Color Fax Yes ECM Yes Std 203 98dpi Fine 203 196dpi S Fine Photo No Resolution Mono S Fine 300 300dpi Std 200 200dpi Fine 200 200dpi Resolution Color S Fine 200 200dpi Std 1 5sec LTR Fine 4sec LTR Scan speed S Fine Depends on Document Handset No On hook Dial Yes Search Yes Phone Book Speed Dial 200 locations Group Dial Max 100 Groups Max locations p...

Page 24: ... Mail Box No Priority Transmission Yes Functions Batch Transmission No Searching Yes Storing Yes Editing Yes Deleting Yes Grouping Yes Chaining No Address Book Basic Feature import export Yes Search condition No Favorites Button No Curent Sending Receiving Tel number Yes Curent Sending Address Book Advanced LDAP Yes Check the Success or Fail Error Yes Re Faxing from memory in case of failed Fax Ye...

Page 25: ...a List List all user setting Ring Volume Yes Off Low MED HIGH Key Volume Yes On Off Speaker Yes On Off Sound Control Alarm Volume Yes On Off Junk Fax barrier Yes Security Receive Yes Battery Backup Permanently stored on HDD Send Yes Duplex Receive Yes Receive Mode Fax TEL Ans Fax Battery Backup HDD Store 500 jobs Fax Forward to FAX Yes On Off both Sent and Received Fax Forward to e mail Yes Broadc...

Page 26: ...per Thin Paper Bond Paper Color Paper CardStock Labels Envelope Preprinted Letterhead Recycled Paper Cotton Archive User set Media weight Thin 60 75 g m Colored 1 75 84 g m Coloerd 2 85 10 5 g m Pre Printed 1 75 84 g m Pre Printed 2 85 105 g m Cotton 75 90 g m Plain Paper 76 84 g m Thick 1 85 110 g m Thick 2 111 130 g m Recycle 60 80 g m Envelope 75 90 g m Gloss 1 105 130 g m Gloss 2 131 220g m Ex...

Page 27: ...oss 1 105 130 g m Gloss 2 131 163 g m Extra Thick 1 111 130 g m Extra Thick 2 131 163 g m Cardstock 171 163 g m Bond 1 84 g m Bond 2 85 110 g m Bond 3 111 130 g m Bond 4 131 163 g m Archive 1 84 g m Archive 2 85 110 g m Archive 3 111 130 g m Archive 4 131 163 g m Standard Cassette Tray Sensing H W Install Detect Yes Paper Empty Low Level Detect Yes Paper Type Detect No Paper Size Detect Legal Lett...

Page 28: ...Archive 3 111 130 g m Archive 4 131 163 g m Sensing H W Install Detect Yes Paper Empty Low Level Detect Yes Paper Type Detect No Paper Size Detect Legal Letter A4 B5 A5 Folio and others Capacity FaceDown 500 sheets 20lb 80g m Offset Stacking N A Output Stacking Output Full sensing Yes Capacity FaceDown Main tray 500 sheets 20lb 80g m Top tray 100 sheets 20lb 80g m Offset Stacking Yes Stapling Meth...

Page 29: ... empty detect Yes Paper width detect Yes Paper length detect Yes 2 2 8 Consumables Items Model Name Life Black CLT K659S 20 000 standard pages Yellow CLT Y659S 20 000 standard pages Magenta CLT M659S 20 000 standard pages Toner Cartridge Cyan CLT C659S 20 000 standard pages Black CLT R659K 40 000 pages 3 sheets job Yellow CLT R659Y 40 000 pages 3 sheets job Magenta CLT R659M 40 000 pages 3 sheets ...

Page 30: ...s 3 sheets job Fuser Unit JC91 01121A 220V JC91 01120A 110V 150 000 impressions ITB Unit JC96 06322A 150 000 impressions Transfer roller Assy JC95 01622A 150 000 impressions Pick up Reverse Forward roller Tray 1 2 3 4 JC93 00616A 150 000 impressions DADF Pick Up roller Assy JC97 04098A 150 000 impressions DADF Retard roller Assy JC97 04135A 150 000 impressions NOTE Depending on the print patterns ...

Page 31: ...K20M SEE Yes Yes Triple Cassette Feeder CLX S8640T SEE Yes Yes 2bin Finisher CLX FIN25S SEE Yes Yes Fax kit CLX FAX170 XXX NOTE XXX SEE XEE XEG XEU Yes Yes FDI Foreign Device Interface kit SCX KIT20F SEE Yes Yes Staple Cartridge SCX STP000 SEE Yes Yes Card Reader Cover JC95 01835B Yes Yes Copyright 1995 2013 SAMSUNG All rights reserved 2 19 ...

Page 32: ...ut tray 4 Duplex automatic document feeder output tray 5 Right door 6 Right door handle 7 Multi purpose tray handle 8 Triple Cassette Feeder handle 9 Triple Cassette Feeder right bottom door 10 Standard tray Tray 1 11 Triple Cassette Feeder Tray2 Tray3 Tray4 12 Standard tray Tray 1 13 Front door 14 Front door handle 15 Center tray 16 Control panel 17 USB port 18 Scanner glass 19 White sheet 20 Mul...

Page 33: ... 2 Inner view e ex x e ew w e ev v e ez z e ey y 1 Toner cartridges 2 Waste toner container 3 LSU window cleaning stick 4 Imaging units cover 5 Imaging units 3 Rear View y y z z v v w w x x Copyright 1995 2013 SAMSUNG All rights reserved 2 21 ...

Page 34: ... for FDI Foreign Device Interface 7 Power switch 8 Power receptacle View with Standard 2Bin Finisher optional e ev v e ew w e ex x e ey y e ez z 1 Standard 2Bin Finisher 2 Finishing tray 3 Top tray 4 Standard 2Bin Finisher front door 5 Standard 2Bin Finisher front door handle 6 Staple 2 22 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 35: ...ridge 5 ITB Intermediate Transfer Belt Unit 6 Drum Unit 7 Developer Unit 8 LSU Laser Scanning Unit 9 1st Tray 10 Optional Tray 11 Pick up Forward Reverse Roller 12 MP Multi Purpose Tray 13 2nd Transfer Roller Unit 14 Fuser Unit 15 Exit Unit 16 Scanner Platen Unit 17 DADF output tray 18 DADF input tray Copyright 1995 2013 SAMSUNG All rights reserved 2 23 ...

Page 37: ...set using the Size Guides in each tray Specification Structure Drawer Type Capacity 520 Sheets 80 g m paper standard Paper Plain paper A5 A4 B5 Letter Statement Legal Special Paper C5 Weight plain paper 60 163 g m Plate knock up lift type Lift Motor Up Limit Sensor Copyright 1995 2013 SAMSUNG All rights reserved 2 25 ...

Page 38: ... FRICTION rotates the pick up roller contacts the surface of the paper The reverse roller serves to make sure that a single sheet of paper to the feed roller The shaft of the reverse roller is driven by gear in the opposite direction of the paper path 2 26 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 39: ...ation roller in order to match paper and an image on the drum at the predetermined registration point Specification 1 Skew in simplex Top Skew 1 5 mm Side Skew 2 0 mm 2 Dog Ear Trees Nicks Wrinkling Special Media 1 500 3 Margin Top Margin 4 23 1 5 mm Tray3 4 5 4 23 2 0 mm Side Margin 4 23 1 5 mm Tray3 4 5 4 23 2 0 mm Duplex Top Margin 4 23 2 0 mm Duplex Side Margin 4 23 2 0 mm Copyright 1995 2013 ...

Page 40: ...he paper When a MP printing job starts the pick up roller is moving down The feed roller and reverse roller separate the top sheet of paper from the stack The reverse roller rotates in the opposite direction of the feed roller a Specification Capacity 100 sheets 80g m paper standard Media Size Max 8 5 14 Min 3 87 5 8 Media Weight Plain paper 60 220 g m Feeding Speed 46 ppm Letter 2 28 Copyright 19...

Page 41: ... Unit sends the transferred paper from the fuser unit to the exit tray In case of duplex printing mode the Invert gate is down to rotates the return roller in reverse and the paper is transferred to the duplex unit Copyright 1995 2013 SAMSUNG All rights reserved 2 29 ...

Page 42: ...2 Product specifications and Description 2 4 6 Duplex Unit Duplex Unit receives the paper from exit unit and sends it to transfer unit again 2 30 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 43: ...elt consists of three thin layers The thin fusing belt reduces warming up time and mode changing time To prevent the fusing belt from adhering to the toner the surface of the fuser belt is fluorinated There is a Nip inside the fusing belt To maintain the proper Nip between the fusing belt and pressure roller the spring is used 3 Pressure Roller The pressure roller is a rubber roller which ensures ...

Page 44: ... roller gives the drum a negative charge 2 Laser exposure Light produced by a laser diode hits the charged OPC through the lens and mirrors 3 Development The developing roller carries negatively charged toner to the latent image on the drum surface This machine uses four independent imaging units one for each color 4 Transfer Image transfer The first transfer rollers opposite the OPC drums transfe...

Page 45: ...ch processing unit consists of the Drum unit and the Developer unit The Developer units are not exchangeable but the Drum units are exchangeable The diameter of the drum is 30 mm circumference about 94 2 mm The developing gap between a drum and the corresponding magnetic roller cannot be adjusted The ID chip is the sub part of the Drum unit It stores the count information and several data Copyrigh...

Page 46: ...agnetic roller are supplied with power from the coupling The BLDC motor maintains the constant speed So the speed sync for each color depends on the BLDC motor without the additional device Phase sync for each OPC runout prints the pattern on the ITB and is adjusted by the data automatically 2 34 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 47: ...The developer in each unit is supplied to the magnetic development roller A by the two mixing augers B The diameter of the magnetic roller is 18 mm Each Developer unit has a TC Toner Carrier sensor C They are used for controlling the operating range of toner density Drum Unit has the CRUM that stores the information for corresponding the Drum unit Copyright 1995 2013 SAMSUNG All rights reserved 2 ...

Page 48: ...er to mix the developer and toner well This occurs at the following times During warming up During toner supply job During development job If the developer unit is stored at temperature above 50 C 122 F it does not works normally The toner in developer unit is easy to harden at temperature above 50 C 122 F 2 36 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 49: ...diagram shows the direction of ITB rotation The rotation is made by the friction between the drive roller and transfer belt The tension roller provides tension to prevent slip There are three ACR Auto Color Registration sensor and one photo sensor Two of them are for the line position adjustment and the other is for process control One photo sensor controls the position of the first transfer rolle...

Page 50: ...duct specifications and Description 2 6 3 2 Transfer belt drive The ITB drive motor A drives the transfer belt B by using gears and the ITB drive roller C 2 38 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 51: ...tation The cleaning blade A in the ITB cleaner always contacts the transfer belt B and removes the used toner from the belt Then the toner collection auger C transports the waste toner to the waste toner container The film D on the ITB cleaner protects against toner contamination The driving power by driver roller is transferred to the tension roller E and the toner collection auger gear G drives ...

Page 52: ...ss LSU has a collimator lens cylindrical lens 2 F Theta Lens 2 reflective mirrors on optical path for each color This LSU adopted the cross scan type scanning K Color and C Color scan the laser beam from the rear to the front M Color and Y Color scan the laser beam from the front to the rear 1 PBA LSU LD 2 Motor Polygon 3 Lens Ftheta A 4 Lens Ftheta B 5 PBA LSU PD 2 40 Copyright 1995 2013 SAMSUNG ...

Page 53: ...ls of 78mm for each color All colors uses the same polygon motor for oblique incidence LD Unit Laser Diode Single Beam driving IC for Dual LD Polygon Motor 36 064 9 rpm Process speed 305 35 mm sec H W interface Interface with machine FFC 60 pin Pressure welding type 8 pin Copyright 1995 2013 SAMSUNG All rights reserved 2 41 ...

Page 54: ...g start position for magenta This machine recognizes each color from the time that they are detected Main Scan Start Detection 4 beams are detected by the PD PBA at the scanning start point and create the horizontal sync Hsync signal Data is scanned by Hsync The arrow in the above diagram shows the data scanning direction for each color Black Cyan and Yellow Magenta use the same polygon motor scan...

Page 55: ...splays the locations of the printer drive motors No Motor Motor type Qty Function 1 OPC DEVE BLDC 4 OPC DEVE driving 2 ITB BLDC 1 ITB driving 3 T1 Dis En PM STEP 1 T1 Dis Engage BLDC 1 Regi MP Feed Pick up driving 4 PH E CLT 1 Pick up driving control Copyright 1995 2013 SAMSUNG All rights reserved 2 43 ...

Page 56: ... DC 1 Fuser Mode driving control 6 Cst Lift DC 1 Cst Lift driving 7 Toner Supply DC 4 Toner transfer in toner cartridge driving Duct 8 WTB PM STEP 1 Waste toner container leveling 9 ITB Auger PM STEP 1 Waste toner transfer in ITB 10 Shutter ACR DC 1 ACR Open Close 2 44 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 58: ...er Train Regi MP Feed BLDC driving Clutch driving control Pick up BLDC driving Clutch driving control 1 BLDC 2 Gear 3 Gear 4 Gear 5 Gear Regi driving 1 BLDC 2 Gear 6 Gear MP driving 1 BLDC 7 Gear 8 Gear Feed driving 1 BLDC 7 Gear 8 Gear 9 Clutch Gear Pick up driving 2 46 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 59: ...e The following is a diagram of the Fuser Exit drive Power Train Fuser Exit BLDC driving Fuser Mode DC driving 1 BLDC 2 Gear Fuser driving 1 BLDC 3 Gear 4 Gear Exit driving 5 DC 6 Gear 7 Gear 8 Gear Mode driving Copyright 1995 2013 SAMSUNG All rights reserved 2 47 ...

Page 60: ...ift DC Motor driving 1 DC Motor 2 Gear 3 Gear Cst Lift driving 2 8 6 Toner Supply Drive The following is a diagram of the Toner Supply drive Power Train Duct Cartridge driving 1 DC 2 Gear 3 Gear 4 Gear Toner Cartridge Auger driving 1 DC 2 Gear 3 Gear 5 Gear Duct Auger driving 2 48 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 61: ...f the Waste Toner Container drive Power Train Step Motor Gear RDCN WTB Waste Toner Container driving 1 PM Step 2 Gear RDCN WTB 2 8 8 ITB Auger Drive The following is a diagram of the ITB Auger drive Power Train ITB Auger driving 1 PM Step 2 Gear 3 Gear Copyright 1995 2013 SAMSUNG All rights reserved 2 49 ...

Page 62: ...n original from the tray and transfers it to the paper path R5 Reverse roller Prevent the multi feeding R6 Regi roller Aligns the leading edge of the paper for registration R7 Simplex Scan roller Feeds an original before simplex scanning R8 White Bar Supports a stable scanning R9 Duplex Scan roller Feeds an original before duplex scanning R10 Duplex CCDM Scans a back page of original R11 Feed Out ...

Page 64: ...PER WIDTH 0604 001415 ADF PBA S8 PHOTO INTERRUPTER PICK UP 0604 001415 ADF PBA S9 PHOTO INTERRUPTER PAPER DETECT 0604 001415 ADF PBA S10 PHOTO INTERRUPTER PAPER FEED 0604 001415 ADF PBA S11 PHOTO INTERRUPTER REGI 0604 001415 ADF PBA S12 PHOTO INTERRUPTER SIMPLEX SCAN 0604 001381 ADF PBA S13 PHOTO INTERRUPTER DUPLEX SCAN 0604 001381 ADF PBA S14 PHOTO INTERRUPTER FEED OUT 0604 001415 ADF PBA S15 PHO...

Page 65: ... paper Feed motor and clutch are used for regi scan feed a DADF Original Pick Up Drive DADF Original Pick Up Drive consists of Pick up Motor Assy Pick up Assy Guide Pick up Assy and Cover Open Assy Operation Procedure 1 Checks a paper detection 2 Checks the original width size 3 Holds the original not to be moved in paper path before pick up driving 4 Starts pick up driving 5 Separates an original...

Page 66: ...Original Scanning and Feed Out Drive Feed Out Drive consists of Feed motor Timing Belt Simplex Duplex scan roller White Bar Assy Simplex Duplex Scan sensor Operation Procedure 1 The power from the feed motor is transferred to simplex and duplex roller 2 When original passes the simplex scan actuator simplex scan starts White Bar functions to prevent the wrinkle 3 When original passes the duplex sc...

Page 67: ...FAN GPIO HVPS PWM I2C I2 C FDB SMPS 5V 24V S ATA AVR UART 8 bit mDDR 256MB 7 TFT USB HUB USB PHY NAND 256MB AM3715 OPE LCD CON The main controller handles the video controller engine controller and scan controller The main controller receives print data from the host through the network or USB port and it receives copy data from the Scan Controller It takes this information and generates printable...

Page 68: ...the system by using the WSVGA TFT LCD in response to user actions or the main controller The soft power switch in the KEY SUB BOARD is used to safely shut down the system power The DADF Controller controls some mechanisms required to scan by feeder continuously and communicates with the main controller to synchronize the scanning timing The HVPS board generates high voltage channels and controls i...

Page 69: ...2 Product specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2013 SAMSUNG All rights reserved 2 57 ...

Page 70: ...troller Diagram 320GB 2 5 PHY USB DEVICE Debg1 Debg2 S ATA USB HOST PORT2 USB HUB GL850 USB DEVICE USB HOST CARD READER 1Gbps N W RGMII NAND 128MB CORTEX A9 1GHz CORTEX A9 1GHz ARM946 250MHz 32 32KB 32 32KB 8 8KB L2 1MB SRAM256KB ETHE R SATA NAND BUS DDR3 BUS LSU HPVC PWM MTR GPIO I2C USB DEV USB HOST SPI UART IP ReCP4 LCD CONT DDR3 1GB 32 b it 600M h z LSU DADF Micom SCANNER CCD AFE TCF SCF Micom...

Page 71: ... HOST JACK 12 USB DEVICE JACK 13 CARD READER 14 Giga bit RJ 45 JACK 15 LSU IF 16 FDI 17 LSU P MOT 18 TC SENSOR IF 19 OPC ORUM DEVE HOME 20 FINISHER IF 21 DEVE MOTOR 22 ERASER LAMP 23 HVPS1 24 FDB IF 25 SCF IF 26 ACR CTD INNER TEMP 27 SMPS 24v 28 SMPS 5v 29 SMPS IF 30 FUSER IF 31 PICKUP IF 32 ITB MOTER ENCODER 33 EXIT FUSER MTR 34 SIDE COVER 35 FAX IF 36 SODIMM IF Information Part Code JC92 02516A ...

Page 72: ...ech information and service information NOTE When a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information 4 FAX JOINT PBA The FAX JOINT PBA is used for interfacing between the main board and modem PBA It uses UART for interface Information Part Code JC92 02439A Part Name PBA FAX JOINT Connection 1 Main PBA I F connector 2 Modem ...

Page 73: ... Information Fax Kit model name CLX FAX170 Part Code JC92 02141B PBA name PBA FAX JOINT Connection 1 Fax JOINT I F connector 2 TEL Line I F connector 3 External Phone I F connector 6 FDI Optional The FDI Module as a option is used to track machine usage such as the number of print or copy pages for some special users This module interfaces to the main board Information Part Code JC92 01616A PBA na...

Page 74: ...256MB mobile DDR1 memory 256MB NAND flash memory 7 inch touch LCD 800x480 The AM3715 is used to interface with users through the touch screen and some buttons The AM3715 is based on Android OS and supports the Graphic Accelation for better UI 1 OPE controller diagram 2 62 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 75: ... of the CLX 8640 8650 series Part Name OPE MAIN Connection 1 KEY PBA Interface connector 2 MAIN PBA POWER Interface connector 3 LCD DATA Interface connector 4 MAIN PBA USB Interface connector 5 LCD TSP Interface 6 LCD BACK LIGHT Interface 7 USB Host Port for Memory Stick Copyright 1995 2013 SAMSUNG All rights reserved 2 63 ...

Page 76: ...LCD TOUCH SCREEN Information Part Code JC07 00021A Part Name LCD TSP 4 OPE KEY PBA Information Part Code JC92 02435A Part Name OPE KEY Connection 1 Interface Connector to OPE Main 2 Magnetic Buzzer 2 64 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 77: ...nication It has two Motor Driver IC s for step motor driving and controls one clutch ten sensors Information Part Code JC92 02509A PBA Name PBA ADF Connection 1 PAPER DET1 2 FEED PICKUP ROLLER DET FEED DET SENSOR 2 EXIT SENSOR 3 COVER OPEN SENSOR FAN I F 4 PAPER LENGTH SENSOR 5 PAPER REGI SENSOR 6 PICKUP FEED MOTOR CLUTCH 7 SCAN I F PBA 8 SCAN READ1 2 SENSOR Copyright 1995 2013 SAMSUNG All rights ...

Page 78: ...sensor Cover open sensor Fan It also functions as the joint PBA for ADF I F and 24V 5V 3 3V power connectors Information Part Code JC92 02518A PBA Name PBA SCAN I F Connection 1 MAIN PBA I F 2 APS SENSOR PBA I F 3 COVER OPEN SENSOR 4 SCAN MOTOR 5 SCAN FAN 6 CCD HOME SENSOR 7 ADF PBA I F 2 66 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 79: ...flected light from an original document to electrical signals It includes the CCD ADC Logic IC etc The CCD converts the reflected light from an original document to three color analog signals red green blue ADC converts each analog signal to digital And for high speed data transmission the digital data signal is converted to LVDS format with serialization This board handles all the conversion of a...

Page 80: ... high speed data transmission the digital data signal is converted to LVDS format with serialization This board handles all the conversion of an images as scanned from the Dual Scan ADF Information Part Code JC92 02537A PBA Name PBA CCDM ADF Connection 1 PBA SCAN IF 5 White LED WLED AL FRONT PBA The WLED AL FRONT consists of two White LED used as scanner light The ADF CCDM and PLATEN CCDM uses it ...

Page 81: ...ee Motor Driver IC s for motor driving and controls one BLDC motor three step motors five clutches nine sensors Information Part Code JC92 02511A PBA Name PBA TCF Connection 1 Set Interface 2 Empty Sensor1 Lift Limit Sensor1 Feed Sensor1 Size Sensor1 3 Stpe Motor1 Feed Clutch1 Pick Up Clutch1 4 Empty Sensor 2 3 Lift Limit Sensor 2 3 Feed Sensor 2 3 5 Step Motor 2 3 6 Feed Clutch 2 Pick Up Clutch 2...

Page 82: ...des for over current and overload Specification General Input Output Voltage 1 AC 110V 110V 127V 2 AC 220V 220V 240V 3 Input Current 10 0A 110V 8 0A 220V 4 Output Power 444W DC 5V 60W DC 24V 384W Information 110V 220V Part Code JC44 00149B JC44 00150B Part Name SMPS Type 6 V1 SMPS Type 6 V2 Connection 1 INPUT_AC 2 OUTPUT_24V1 2 3 4 5 6 to DC POWER PBA 3 SMPS Enable 4 OUTPUT_5V1 2 3 4 to DC POWER P...

Page 83: ...24V Ground 7 24V4 Power 8 GND 24V Ground 9 24V5 Power 10 GND 24V Ground 11 24V6 Power 12 GND 24V Ground DC Output Connector CN3 PIN Assign PIN Name Description 1 5V1 Power 2 GND 5V Ground 3 5V2 Power 4 GND 5V Ground 5 5V3 Power 6 GND 5V Ground 7 5V4 Power 8 GND 5V Ground Signal Connector CN4 PIN Assign PIN Name Description 1 NC1 NC 2 NC2 NC 3 NC3 NC 4 RS24V 24V Remote Sense 5 24V_ON_OFF 24V _ON_OF...

Page 84: ...s board supplies the voltage to Fuser AC Heater Main board Information 110V 220V SEC CODE JC44 00210A JC44 00211A PBA NAME FDB V1 FDB V2 Connection 1 Heater I F 2 Fuser AC 3 FDB I F 4 Type 6 5 Main S W 6 Inlet 7 Heater S W 2 72 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 85: ...2 HVPS boards 1 HVPS board1 HVPS board1 generates 8 high voltage channels which include MHV 4 DEV 4 Information Part Code JC44 00220A Part Name HVPS Connection 1 DEV K 2 DEV C 3 DEV M 4 DEV Y 5 MHV K 6 MHV C 7 MHV M 8 MHV Y 9 MAIN I F Copyright 1995 2013 SAMSUNG All rights reserved 2 73 ...

Page 86: ...2 HVPS board2 generates 7 high voltage channels which include THV1 4 THV2 SAW Information Part Code JC44 00221A Part Name HVPS Connection 1 THV1 K 2 THV1 C 3 THV1 M 4 THV1 Y 5 THV2 6 Saw Bias 7 MAIN I F 2 74 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 87: ... erasing the negative charges on the surface of the drum after printing Information Part Code JC98 01979A Part Name ERASER ASSY 2 10 9 Fuser PBA For counting the fuser unit life cycle the Fuser PBA detects that the fuser unit is new or not Information Part Code JC92 02514A Part Name FUSER PBA Copyright 1995 2013 SAMSUNG All rights reserved 2 75 ...

Page 88: ...ve CRUM Joint PBA The Deve Crum Joint PBA is the interface PBA between the imaging unit drum unit and developer unit and the machine Information Part Code JC92 02164A Part Name DEVE CRUM JOINT 2 10 12 Toner CRUM Joint PBA The Toner CRUM Joint PBA is the interface PBA between the toner cartridge and the machine Information Part Code JC92 02456A Part Name PBA TONER CRUM 2 76 Copyright 1995 2013 SAMS...

Page 89: ...t sensor Encoder Sensor Information Part Code JC39 01742A Part Name ITB ENCODER Connection 1 ITB Encoder Interface 2 ITB Engage Home Sensor 2 10 14 Toner Connector PBA This board is connected to the TC sensor inside developer unit and waste toner sensor Information Part Code JC92 02513A Part Name TONER_CONNECTOR Copyright 1995 2013 SAMSUNG All rights reserved 2 77 ...

Page 90: ...etween the ACR sensor and feed sensor Information Part Code JC92 02540A Part Name CONNECTOR 2 10 16 Side Joint PBA The Side Joint PBA is the interface PBA for sensor signal in the side cover Information Part Code JC92 02515A Part Name SIDE_JOINT 2 78 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 91: ...rface PBA between the finisher and the machine Information Part Code JC92 01885B Part Name FINISHER_IF 2 10 18 Paper Size PBA The Paper Size PBA detect the paper size in the cassette Information Part Code JC32 00013B Part Name SENSOR PAPER SIZE Copyright 1995 2013 SAMSUNG All rights reserved 2 79 ...

Page 92: ...2 Product specifications and Description 2 10 19 Sensor locations The following image shows the sensor locations of this machine 2 80 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 93: ... FULL 0604 001415 1 S9 CST EMPTY 0604 001415 1 S10 PICKUP LEVEL 0604 001415 1 S11 DPX JAM 0604 001415 1 S12 DPX READY 0604 001415 1 S13 MP EMPTY 0604 001415 1 S14 WIDTH 0604 001415 1 S15 ITB CAM 0604 001415 1 S16 THERMISTOR NTC ASSY 1404 001417 1 S17 SENSOR CTD JC32 00012A 1 S18 AUTOSIZE_SENSOR JC32 00013B 1 S19 CTD SENSOR JC32 00014A 2 S20 SENSOR HUMIDITY JC32 00015A 1 S21 SENSOR DEVELOPER JC32 0...

Page 95: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 96: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 97: ... maintenance part 3 2 1 Drum Unit 1 Open the front cover Remove the waste toner container A 2 Open the side cover 3 Open the drum unit cover by pulling down the green lever 4 Remove the drum unit Copyright 1995 2013 SAMSUNG All rights reserved 3 3 ...

Page 98: ...ding drum unit Refer to 3 2 1 3 Remove the developer unit cover A 4 Pull down the toner supply shutter 5 Push the toner supply shutter to the direction of arrow And then release the toner supply cap 6 Remove the bracket B after removing 1 screw 3 4 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 99: ...the developer unit after unplugging the connector 8 Install the new developer unit 9 Turn the machine on while opening the front cover 10 After machine initialization close the front cover Copyright 1995 2013 SAMSUNG All rights reserved 3 5 ...

Page 100: ... 2 1 Drum Unit 2 Open the side cover 3 Release the both stopper to link the side unit 4 Pull the holder to the direction of arrow 5 Take off half of ITB Unit carefully 6 When you see the lever push it then take off the ITB unit 3 6 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 101: ...er 1 Turn the machine off 2 Open the side cover 3 Release the transfer roller Assy while pushing the both side holder to the direction of arrow 4 Install the new transfer roller Assy 5 Turn the machine on while opening the side cover 6 After machine initialization close the side cover Copyright 1995 2013 SAMSUNG All rights reserved 3 7 ...

Page 102: ...e cover 2 Remove the cassette while pushing the both sides linkers 3 Lift small tap remove the pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time 3 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 103: ...ly 3 2 7 DADF Pick up roller Assy 1 Open the DADF open cover 2 Open up the HOLDER PICK UP 3 Release the DADF pick up roller Assy by pulling the shaft to the direction of arrow Copyright 1995 2013 SAMSUNG All rights reserved 3 9 ...

Page 104: ...ing both hooks 3 Release the DADF reverse roller Assy 3 2 9 MP Rollers 1 Remove the long hole part of LEVER MP LONG from the projection of TRAY MP MAIN 2 Remove the TRAY MP MAIN from the attachment hole of LEVER MP FRONT and LEVER MP REAR Unite the convex part of an axis and the concave portion of a hole 3 10 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 105: ... connected with the main part Separate the RIGHT COVER 4 Remove screw of BRACKET DUP MAIN F to GUIDE PUSHER DEVE F 5 Remove 5 screws of BRACKET R COVER RIGHT 6 Remove 3 screws of BRACKET F COVER RIGHT Copyright 1995 2013 SAMSUNG All rights reserved 3 11 ...

Page 106: ...crews Separate the DUPLEX from the COVER RIGHT 8 Unplug the connector 9 Remove 2 screws Separate the MP from the DUPLEX 10 Remove 4 screws Separate the MP LOWER GUIDE from the MP UPPER GUIDE 3 12 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 107: ...he MP PICK UP from the HOLDER MP ROLLER 12 Extract the MP PICKUP SHAFT Remove the MP PICK UP RUBBER 13 Remove the HOUSING RETARD MP from the GUIDE BASE MP 14 Remove the RETARD ASSY from the HOUSING RETARD MP Copyright 1995 2013 SAMSUNG All rights reserved 3 13 ...

Page 109: ...lacing the main SVC part 3 3 1 Left Cover 1 Remove the COVER LEFT TOP A 2 Remove the left cover after removing 8 screws 3 3 2 Rear Cover 1 Remove the rear cover after removing 7 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 15 ...

Page 110: ... all connector on HVPS board1 Remove 4 screws And remove the HVPS board1 3 3 3 2 HVPS board2 1 Remove the rear cover Refer to 3 3 2 2 Unplug all connectors on main board Remove 4 screws And remove the main board shield 3 Unplug all connectors on HVPS board2 Remove 4 screws And remove the HVPS board2 3 16 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 111: ...he connector 3 3 5 ITB Waste Auger Drive Unit 1 Remove the left cover Refer to 3 3 1 2 Remove 3 screws Remove the HVPS board1 with its holder Unplug the connector from the ITB Waste Auger Drive Unit 3 Open the front cover Remove 3 screws And remove the ITB Waste Auger Drive Unit Copyright 1995 2013 SAMSUNG All rights reserved 3 17 ...

Page 112: ...g all connectors on HVPS board1 Remove 3 screws And remove the HVPS board1 holder 3 Remove 2 screws Take off the LSU slowly NOTE If you yank the LSU the LSU harness may be damaged 4 Unplug the LSU harness from the left Remove the LSU 3 18 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 113: ... board Remove 6 screws And remove the main board NOTE When replacing the engine board you must insert the MSOK and Memory on new engine board 3 3 8 SMPS board 1 Remove the rear cover Refer to 3 3 2 2 Unplug all connectors Remove 8 screws And the remove the SMPS board Copyright 1995 2013 SAMSUNG All rights reserved 3 19 ...

Page 114: ...ve the FRAME MAIN PBA FINISHER 3 Unplug 3 connectors Remove 11 screws And remove the Main Drive Unit 3 3 10 SMPS shield 1 Remove the rear cover Refer to 3 3 2 2 Unplug all connectors on SMPS board Remove 4 screws And then remove the SMPS shield 3 20 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 115: ...eld Refer to 3 3 10 2 Unplug the connector Remove 3 screws And remove the CST Lift Drive unit 3 3 12 Fuser Drive Board 1 Remove the SMPS shield Refer to 3 3 10 2 Unplug all connectors on FDB Remove 4 screws And remove the FDB Copyright 1995 2013 SAMSUNG All rights reserved 3 21 ...

Page 116: ...e the paper size sensor after removing 1 screw 3 3 14 PH Paper Handling Drive Unit 1 Remove the SMPS shield Refer to 3 3 10 2 Release the harness from the holder 3 Unplug 2 connectors from the PH drive unit Remove 5 screws And remove the PH drive unit 3 22 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 117: ...he rear cover Refer to 3 3 2 2 Release the harness from the holder Remove the Fuser Duct Unit A after removing 3 screws 3 Open the harness clamp Unplug 2 connectors Remove 5 screws And remove the fuser drive unit Copyright 1995 2013 SAMSUNG All rights reserved 3 23 ...

Page 118: ...cover Refer to 3 3 2 2 Unplug all connectors Remove 4 screws And remove the main board shield 3 Remove the SUPPORT REAR PBA A after removing 4 screws 4 Unplug the connector Remove 3 screws And remove the toner supply drive unit 3 24 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 119: ... Reassembly 3 3 17 Side Unit 1 Open the side cover 2 Release the both dampers by pulling it upward 3 Remove the side unit after removing the both pins from the bottom Copyright 1995 2013 SAMSUNG All rights reserved 3 25 ...

Page 120: ...Up Unit 1 Remove the Side Unit Refer to 3 3 17 2 Open the MP tray Release the arm 3 Remove the Guide pusher deve F after removing 1 screw 4 Remove 8 screws 5 Remove the Bracket R F from the cover 3 26 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 121: ...sassembly and Reassembly 6 Remove 8 screws Remove the Duplex MP Assy from the Cover R 7 Turn the Duplex MP Assy up Unplug 2 connectors 8 Remove 2 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 27 ...

Page 123: ...bly 3 3 17 2 Duplex Exit Sensor 1 Remove 2 screws 2 Remove 3 screws 3 Release the DUPLEX GUIDE EXIT 4 Release the duplex exit sensor from the bottom of the DUPLEX GUIDE EXIT Copyright 1995 2013 SAMSUNG All rights reserved 3 29 ...

Page 124: ...tor cover after removing 1 screw 2 Unplug the connector Remove 3 screws And remove the duplex motor 3 3 17 4 Duplex Fan 1 Turn the duplex unit over 2 Unplug the connector Remove the duplex fan after removing 1 screw 3 30 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 125: ...Reassembly 3 3 18 Exit Unit 1 Open the side cover 2 Remove the connector cover after removing 2 screws 3 Unplug the connector Remove 2 screws And remove the Exit Unit Copyright 1995 2013 SAMSUNG All rights reserved 3 31 ...

Page 126: ...3 Disassembly and Reassembly 3 3 19 Pick Up Unit 1 Open the side cover 2 Release the both stoppers 3 Remove the pick up unit after removing 3 screws 3 32 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 127: ...3 Disassembly and Reassembly 3 3 20 OPE Unit 1 Remove the OPE cover 2 Remove 5 screws 3 Remove the OPE Unit after unplugging the connectors Copyright 1995 2013 SAMSUNG All rights reserved 3 33 ...

Page 128: ...ar cover Refer 3 3 2 2 Remove the DADF connector cover from the rear 3 Unplug 2 connectors 4 Lift up and release the DADF unit 3 3 21 1 DADF Hinge 1 Remove 8 screws 2 Remove the 2 hinge units from the DADF Assy 3 34 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 129: ...3 Disassembly and Reassembly 3 3 21 2 DADF Cover 1 Remove 3 screws 2 Release 4 hooks 3 Open the COVER OPEN and release the left side of the Stacker Copyright 1995 2013 SAMSUNG All rights reserved 3 35 ...

Page 131: ...l connectors on DADF board 2 Remove the DADF board after removing 4 screws 3 3 21 4 DADF Stacker 1 Unplug the connectors on DADF board 2 Remove the Legal Harness after removing the Saddle 3 Remove the Stacker Copyright 1995 2013 SAMSUNG All rights reserved 3 37 ...

Page 132: ...y 3 3 21 5 DADF COVER OPEN 1 Release the harness from the saddle 2 Remove the HINGE R after removing 1 screw 3 Release the COVER OPEN while pushing it to the direction of arrow 3 38 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 133: ...and Reassembly 3 3 21 6 DADF GUIDE PICK UP ASSY 1 Remove the GROUND ANTISTATIC BRUSH after removing 1 screw 2 Remove the GUIDE PICK UP Assy after removing 4 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 39 ...

Page 134: ...and Reassembly 3 3 21 7 DADF EXIT UP 1 Remove the DADF EXIT UP after removing 3 screws 3 3 21 8 HOLDER HARNESS 1 Remove the HOLDER HARNESS after removing 2 screws 3 40 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 135: ...AN DUCT and COVER FAN 1 Remove the COVER FAN DUCT after removing 2 screws 2 Remove the COVER FAN after removing 3 screws 3 3 21 10 DADF CCDM 1 Remove 3 screws and E Ring 2 Release the DADF CCDM Copyright 1995 2013 SAMSUNG All rights reserved 3 41 ...

Page 136: ...ove the Pick Up motor after removing 3 screws 3 Remove the Feed motor after removing 3 screws 4 Remove the Motor Bracket after removing 4 screws 5 Remove the E Ring Remove the gear and pulley And release the driving belt 6 Remove the E ring and Idle Gear Release the driving belt 3 42 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 137: ...an Glass 1 Remove the DADF Unit Refer to 3 3 21 2 Remove 4 stickers and 4 screws 3 Remove 2 screws Remove the COVER GLASS while pulling the COVER PLATEN RIGHT slightly 4 Push and release the PLATEN GLASS Copyright 1995 2013 SAMSUNG All rights reserved 3 43 ...

Page 138: ...s Refer to 3 3 22 1 2 Remove 1 screw Unplug the connector after turning over the sensor holder 3 Remove the APS sensor after removing 2 screws 3 3 22 3 Filter 1 Remove the COVER FAN 2 Remove the filter from the COVER FAN 3 44 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 139: ... ADF while pulling the COVER PLATEN and FRONT to the direction of arrow 3 3 22 5 Scan Joint Board 1 Remove the DADF Unit Refer to 3 3 21 2 Remove the COVER SCAN REAR after removing 8 screws 3 Unplug all harness and cables Remove 3 screws And remove the scan joint board Copyright 1995 2013 SAMSUNG All rights reserved 3 45 ...

Page 140: ...mbly and Reassembly 3 3 22 6 Fan 1 Remove the COVER SCAN REAR Refer to 3 3 22 5 2 Unplug the harness Remove the sheet 3 Remove the Fan after removing 2 screws 3 46 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 141: ...F Refer to 3 3 22 4 3 Remove the COVER PLATEN RIGHT 4 Remove the BRACKET SHAFT after removing 1 screw 5 Move the CCDM to the middle Unplug the FFC cable Remove the belt by pushing it down 6 Release the CCDM after lifting the shaft slightly and pushing the right Copyright 1995 2013 SAMSUNG All rights reserved 3 47 ...

Page 142: ...unit and OPE unit Refer to 3 3 20 21 2 Remove the rear cover Unplug the Scanner connectors 3 Remove the COVER PLATEN LEFT RIGHT COVER SCAN REAR 4 Remove 3 screws 5 Remove 2 screws 6 Lift up and release the Scanner Assy 3 48 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 143: ... SCF Second Cassette Feeder with Stand 3 3 23 1 SCF Main Board 1 Remove the SCF rear cover after removing 4 screws 2 Unplug all connectors Remove 4 screws And remove the SCF main board Copyright 1995 2013 SAMSUNG All rights reserved 3 49 ...

Page 144: ... and Reassembly 3 3 23 2 SCF Lift Motor Assy 1 Remove the rear cover after removing 4 screws 2 Unplug the connector Remove 3 screws And remove the Lift Motor Assy 3 50 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 145: ...after removing 4 screws 2 Pull out the cassette Remove it while pushing both latches 3 Remove the left cover after removing 3 screws 4 Remove 2 screws securing Cover Dummy Front SCF 5 Remove 3 screws securing Cover Dummy Front SCF Copyright 1995 2013 SAMSUNG All rights reserved 3 51 ...

Page 146: ...ont SCF while releasing the bottom hooks 7 Remove the Cover Right Front TCF after removing 3 screws 8 Remove the Cover Right TCF after removing 3 screws 9 Remove the Feed Motor Assy after removing 3 screws 3 52 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 147: ...sembly and Reassembly 3 3 23 4 FOOT 1 Insert 4 FOOTs to the bottom of the SCF a Hold the FOOT 2 Align the foot to the protrusion of SCF bottom and insert it Copyright 1995 2013 SAMSUNG All rights reserved 3 53 ...

Page 148: ...3 Disassembly and Reassembly 3 Done How to remove FOOT 1 Grip the FOOT as shown below 2 Pull the FOOT out while pushing it with thumbs 3 54 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 149: ... removing 4 screws 2 Unplug all connectors Remove 4 screws And remove the TCF main board 3 3 24 2 TCF Lift Motor Assy 1 Remove the rear cover after removing 4 screws 2 There are 3 identical Lift Motor Assy To remove a Lift Motor Assy remove 3 screws and 1 connector Copyright 1995 2013 SAMSUNG All rights reserved 3 55 ...

Page 150: ...e the rear cover after removing 4 screws 2 Pull out the cassette Remove it while pushing both latches 3 Remove the Cover Right Front TCF after removing 3 screws 4 Remove the Cover Right TCF after removing 3 screws 3 56 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 152: ...sembly and Reassembly 3 3 24 4 FOOT 1 Insert 4 FOOTs to the bottom of the TCF a Hold the FOOT 2 Align the foot to the protrusion of TCF bottom and insert it 3 58 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 153: ...3 Disassembly and Reassembly 3 Done How to remove FOOT 1 Grip the FOOT as shown below 2 Pull the FOOT out while pushing it with thumbs Copyright 1995 2013 SAMSUNG All rights reserved 3 59 ...

Page 154: ...inisher front cover Remove the finisher from the machine while pulling the 1c lever up 3 Remove the staple cartridge 4 To remove the front cover remove the 2 screws from the top and bottom 5 Remove the front cover after removing 3 screws 3 60 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 155: ... front view replace it 7 Remove the rear cover after removing 3 screws 8 If there is a defective part on rear view replace it 9 Remove 4 screws from the both sides 10 Release the board cover Unplug the connector Copyright 1995 2013 SAMSUNG All rights reserved 3 61 ...

Page 156: ...e the finisher main board after removing 3 screws 12 Remove 3 screws 13 Remove 3 screws 14 Remove 2 screws 15 Remove the duplex guide 16 Remove the sensor after unplugging the connector 3 62 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 157: ...eassembly 17 Remove the paddles 18 Remove 2 screws 19 Remove 2 screws 20 Remove 2 screws 21 Turn the top cover over 22 Remove the sensor after unplugging the connector Copyright 1995 2013 SAMSUNG All rights reserved 3 63 ...

Page 158: ... 3 3 26 HDD Hard Disk Drive 1 Turn the machine off 2 Remove the Cover Left Top 3 Remove 2 screws 4 Remove the Cover Stuck 5 Open the HDD cover 6 Remove 4 screws securing the HDD 3 64 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 160: ... button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 9 Clear Deletes characters in the edit area 10 Redial Pause Redials the recently sent fax number or received caller ID in ready mode or inserts a pause into a fax number in edit mode 11 Log out Allows user to log out 12 Power Turn the power on or off When the blue LED is on the machine is po...

Page 161: ...case the machine can only be used by an authorized user who has registered an ID and a password on the machine Contact the machine s administrator Copy Enters the Copy menu Fax Enters the Fax menu Fax is activated on the display screen by installing optional fax kit Stored Documents Enters the Stored Documents menu Shared Folder Enters the Shared Folder menu Scan to Email Enters the Scan to Email ...

Page 162: ... Safe to Remove USB button and press under white bar Eco button The eco feature allows you to save print resources and leads you to eco friendly printing When you press the Eco button the machine turns the eco mode on or off If the eco mode is on you can see the eco image on some features Some options in the features are not available to use in the eco mode For detailed information about eco featu...

Page 163: ...umber of copies pressing Change Settings Edit Changes the Job Name of the selected job Active Notice Displays any error messages and codes that have occurred Meaning of Status Receiving The machine is receiving data from network or fax line Image Processing The machine is processing the image decoding encoding converting data format Formatting The machine is generating the image for printing Pendi...

Page 164: ...as pressed for an urgent copy job Paused The job is paused when the Stop button was pressed or the machine fault Completed The job is completed Completed with error The job is completed with error Deleted If you select a job in the list and press Delete the job is deleted Interrupt button When you press Interrupt the machine goes into interrupt mode which means it stops the current printing job fo...

Page 165: ...oor There is no paper in the tray Load paper in the tray The machine has stopped due to a major error Check the display message The waste toner container is not installed in the machine or full waste toner container Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes its original ta...

Page 166: ...Global Service Partner Network GSPN website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds to a USB flash drive NOTE The firmware files may be up to 500MB in size USB flash drive size must be a minimum of 2 GB 4 Press the button on control panel in this order Machine Setup Others Application Management Application 5 Plug the USB flash drive into the USB port Install ...

Page 167: ...e check box 8 Once the installation is complete OK button will be activated Press OK button 9 After completing the update you can find the updated versions at Machine Setup Machine Details Software Versions Copyright 1995 2013 SAMSUNG All rights reserved 4 8 ...

Page 168: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 169: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2013 SAMSUNG All rights reserved 4 10 ...

Page 170: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 11 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 171: ...y screen CAUTION To avoid tearing the document remove the jammed document slowly and gently Original paper jam in front of scanner 1 Remove any remaining pages from the DADF 2 Open the DADF cover 3 Gently remove the jammed paper from the DADF 4 Close the DADF cover Original paper jam inside of scanner 1 Remove any remaining pages from the DADF Copyright 1995 2013 SAMSUNG All rights reserved 4 12 ...

Page 172: ... this area go to the next step 4 Open the DADF 5 Open the DADF jam cover 6 Grasp the misfeed paper and remove the paper from the feed area by carefully pulling it using both hands 7 Close the DADF jam cover and the DADF Load the removed pages back into the DADF 4 13 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 173: ...er 3 Open the DADF input tray 4 Pull the jammed paper gently out of the DADF 5 Close the DADF input tray and the DADF cover Load the removed pages back into the DADF Original paper jam in front of scanner duplex path 1 Remove any remaining pages from the DADF 2 Open the DADF cover Copyright 1995 2013 SAMSUNG All rights reserved 4 14 ...

Page 174: ...e DADF If you do not see paper in this area go to the next step 4 Open the DADF 5 Open the DADF jam cover 6 Grasp the misfeed paper and remove the paper from the feed area by carefully pulling it using both hands 7 Close the DADF jam cover and the DADF Load the removed pages back into the DADF 4 15 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 175: ...y remaining pages from the DADF 2 Open the DADF cover 3 Open the DADF input tray 4 Gently remove the jammed paper from the DADF 5 Close the DADF input tray and the DADF cover Load the removed originals back into the DADF Copyright 1995 2013 SAMSUNG All rights reserved 4 16 ...

Page 176: ...cover 3 Open the DADF input tray 4 Gently remove the jammed paper from the DADF If you do not see paper in this area go to the next step 5 Pull the jammed paper gently out of the DADF 6 Close the DADF input tray and the DADF cover Load the removed originals back into the DADF 4 17 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 177: ...CAUTION The fuser area is hot Take care when removing paper from the machine 1 Pull out tray 1 2 Remove the jammed paper from the machine If you do not see paper in this area go to the next step 3 Pressing the rail button in the side of the tray pull the tray out 4 Remove the jammed paper from the machine If you do not see paper in this area go to the next step 5 Insert tray 1 back into the machin...

Page 179: ... do not see paper in this area Pressing the rail button in the side of the tray pull the tray out Remove the jammed paper from the machine If you do not see paper in this area go to the next step 3 Insert tray 2 back into the machine until it locks into place Copyright 1995 2013 SAMSUNG All rights reserved 4 20 ...

Page 180: ...Close the right bottom door Paper jam in tray 3 1 Pull out tray 3 2 Remove the jammed paper from the machine NOTE If you do not see paper in this area Pressing the rail button in the side of the tray pull the tray out Remove the jammed paper from the machine 4 21 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 181: ...t step 3 Insert tray 3 back into the machine until it locks into place 4 Open the right bottom door of the dual cassette feeder 5 Remove the jammed paper by gently pulling it straight out 6 Close the right bottom door Copyright 1995 2013 SAMSUNG All rights reserved 4 22 ...

Page 182: ...r in this area Pressing the rail button in the side of the tray pull the tray out Remove the jammed paper from the machine If you do not see paper in this area go to the next step 3 Insert tray 4 back into the machine until it locks into place Printing automatically resumes 4 23 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 183: ...y gently pulling it straight out 6 Close the right bottom door Paper jam in the multi purpose tray 1 If the paper is not feeding properly pull the paper out of the machine 2 Open and close the front door to resume printing Copyright 1995 2013 SAMSUNG All rights reserved 4 24 ...

Page 184: ...e machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Paper jam inside the machine Jam feed 2 1 Open the right bottom door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right bottom door 4 25 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 185: ...by gently pulling it straight out 3 Close the dual cassette feeder right bottom door Paper jam inside the machine Jam feed 4 1 Open the right bottom door of the dual cassette feeder 2 Remove the jammed paper by gently pulling it straight out 3 Close the dual cassette feeder right bottom door Copyright 1995 2013 SAMSUNG All rights reserved 4 26 ...

Page 186: ... Remove the jammed paper by gently pulling it straight out 3 Close the right door Paper jam inside of the machine Jam at Fuser out CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door 4 27 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 187: ...or 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Paper jam at the top of duplex path Jam Duplex 1 CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Copyright 1995 2013 SAMSUNG All rights reserved 4 28 ...

Page 188: ...or 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Paper jam bottom of duplex path Jam Duplex Regi CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door 4 29 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 189: ...t door Printing automatically resumes Paper jam front of 2 Bin Finisher 1 Open the 2Bin Finisher front door 2 Press right of 1c lever and then push stacker to left 3 Remove the jammed paper 4 Slide in the stacker until you hear the sound click 5 Close the 2Bin Finisher front door Copyright 1995 2013 SAMSUNG All rights reserved 4 30 ...

Page 190: ...her s duplex 1 Open the 2Bin Finisher front door 2 Pull the stacker lever 1a down If necessary pull the stacker lever 1b down as well 3 Remove the jammed paper 4 Pull up on the stacker lever and then close the stacker front cover 4 31 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 191: ...g Paper jam at exit of 2 Bin Finisher 1 Gently pull the paper out through the exit area 2 Open and close the 2Bin Finisher front door Printing automatically resumes Copyright 1995 2013 SAMSUNG All rights reserved 4 32 ...

Page 192: ...ting Service Mode To enter the service mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button To exit the service mode press the home button or back button 4 33 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 193: ...er Roller Supply Status Field Replacement Unit DADF Roller P 4 38 Software Version P 4 39 Power On Hours Low Power Hours Service Hours Power Save Sleep Hours P 4 39 Fault Log P 4 39 Supplies Information Fax Protocol Dump List Auto Color Registration Result Maintenance Job Duty TRC Control History OPC ACR Report Usage Counter Report Error Information Report Print Reports Diagnostics Page Report P 4...

Page 194: ...xit Jam Duplex Regi Jam Duplex Scan Jam Jam Count Scan Jam Duplex Exit Jam P 4 42 Toner Cartridge OPC Unit Developer Unit Developer Transfer Fuser Roller Part Replacement Count DADF Roller P 4 43 Sheets Delivered to Top Tray Sheets Delivered to Finishing Tray Maintenance Counts Finisher Handling Count Finisher Set Count P 4 44 4 35 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 195: ... P 4 55 Magnification P 4 55 Image Position P 4 55 Print Adjustment Print Test Patterns P 4 56 Copy Adjustment Image Position P 4 57 Automatic Adjustment P 4 58 Scan Area Adjustment Manual Adjustment P 4 59 Automatic Adjustment P 4 60 Adjustment DADF Adjustment Manual Adjustment P 4 61 ACS ACS Level Adjustment P 4 62 Off On Auto Color Registration Execute Now P 4 63 Manual Color Registration P 4 6...

Page 196: ...yption P 4 67 EIUL On Off Toner Save Off 5 10 15 20 25 30 P 4 67 Enable ADB Enable Telent Enable OSGI Port Enable Samba P 4 68 Debug Log Off Job Status Details P 4 68 Capture Log P 4 68 SYS System Recovery ALL P 4 69 T1 Control T1 PWM TR Control Mode T2 Control T2 PWM P 4 72 Back up User Data Management Restore P 4 73 Clear System Cache Enhanced Security Off On Service Functions Hibernation Off On...

Page 197: ... In the CRU and FRU list there are four columns items status current max life Item Refer to the table below Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than default warning value Off The current count exceeds the max life Count This shows the current count of the selected item Max life Th...

Page 198: ...150K PM Count 10 5 20 4 5 3 3 Software Version Information Software Version This menu displays all the version of the software installed in the system in detail 4 5 3 4 Service Hours Information Service Hours This menu displays three items Power on Hours Low Power Hours and Power Save Hours Power on Hours It indicates the hours of system power on since the first booting of the system Low Power Hou...

Page 199: ...s 100 Sensor LED calibration failure 200 Pattern storage failure in register 301 Out of normal range in rear pattern width 302 Out of normal range in front pattern width 304 Out of normal range in center pattern width 308 Number of sensed pattern is lager than normal number check ITB scratch 316 Number of sensed pattern is smaller than normal number e g 323 Multiple errors For example 301 302 304 ...

Page 200: ...n is non zero the image density sensor needs to be checked If LED value is lager than 1600 it indicates that shutter that cleans the image density sensor is not working normally and it has to be checked as well 4 5 3 7 Export Reports Information Export Reports This menu exports report to usb stick Configuration Error Information Supplies Information Usage Counter Reports are exported as the form o...

Page 201: ...stem M3 Output Bins System M4 Auto Document Feeder System S1 Video System S2 Engine System S3 Scan System S4 Fax System S5 UI System S6 Network System S7 HDD System U1 Fusing Unit U2 LSU Unit 4 5 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams and press OK to see a detailed jam location a...

Page 202: ...egi Out Jam Duplex Regi Jam Duplex Regi Idle Jam Duplex Scan In Jam Duplex Scan Out Jam Duplex Scan Jam Duplex Scan Idle Jam Duplex Exit In Jam Duplex Exit Out Jam Scan Jam Duplex Exit Jam Duplex Exit Idle Jam 4 5 4 3 Part Replacement Count Maintenance Counts Part Replacement Count This menu displays the replacement Counts for the system parts Users can select one part group and press OK to see th...

Page 203: ...Developer Magenta Auto Sensing Developer Cyan Auto Sensing Developer Developer Black Auto Sensing ITB Count Clear ITB T2 Roller Count Clear Fuser Fuser Auto Sensing P up Roller MP Count Clear P up Roller Kit tray1 Count Clear P up Roller Kit tray2 Count Clear P up Roller Kit tray3 Count Clear Roller P up Roller Kit tray4 Count Clear DADF Roller Assembly ADF Roller Count Clear 4 5 4 4 Finisher Hand...

Page 204: ...1 109 0040 Plain 70 90gsm Temperature offset Target Temperature for plain paper 0 1 109 0050 Thick 90 105gsm Temperature offset Target Temperature for thick paper 0 1 109 0060 Heavy 106 175gsm Temperature offset Target Temperature for heavy paper 0 1 109 0070 Extra Heavy1 176 216gsm Temperature offset Target Temperature for extra heavy1 paper 0 1 109 0080 Extra Heavy2 217 253gsm Temperature offset...

Page 205: ...ual Color Regi Left Width Yellow Image Area Left Width for Yellow 610 1610 0 112 0280 Manual Color Regi Right Width Yellow Image Area Right Width for Yellow 610 1610 0 112 0290 Manual Color Regi Left Width Magenta Image Area Left Width for Magenta 610 1610 0 112 0300 Manual Color Regi Right Width Magenta Image Area Right Width for Magenta 610 1610 0 112 0310 Manual Color Regi Left Width Cyan Image...

Page 206: ...r forward Duplex exit motor forward running stop 100 0200 Duplex Return motor backward Duplex exit motor backward running stop 100 0230 T1 engage motor T1 engage motor on off 100 0240 T2 engage motor T2 engage motor on off 100 0270 Yellow OPC DEV motor Yellow OPC DEV motor is on off 100 0280 Magenta OPC DEV motor Margenta OPC DEV motor is on off 100 0290 Cyan OPC DEV motor Cyan OPC DEV motor is on...

Page 207: ... dev 101 0240 Black Dev clutch Engages drive to color motor dev 101 5010 Duplex gate solenoid Duplex gate solenoid on off 101 5020 Duplex solenoid Duplex solenoid on off 102 0020 Tray1 paper empty sensor Detect when paper is in tray1 102 0100 Tray1 feed sensor Detect when a paper is at feed sensor 102 0130 Tray2 paper empty sensor Detect when paper is in tray2 102 0210 Tray2 feed sensor Detect whe...

Page 208: ...SU LD3 power on off cyan 110 0040 LSU LD4 power LSU LD4 power on off black 111 0020 Waste toner Install sensor Detect if the waste toner is installed or not 111 5000 Yellow toner sensor TC sensor in developer tank 111 5010 Magenta toner sensor TC sensor in developer tank 111 5020 Cyan toner sensor TC sensor in developer tank 111 5030 Black toner sensor TC sensor in developer tank 111 6000 Waste to...

Page 209: ...y fuser side temperature 123 0030 LSU temperature Display laser scan Unit temperature 123 0040 Inner temperature Display temperature in Machine 123 0050 Inner humidity Display humidity in Machine 123 0060 Outter temperature Display outter temperature 123 0070 Outter humidity Display outter humidity Copyright 1995 2013 SAMSUNG All rights reserved 4 50 ...

Page 210: ...0 320 Ring Detection Freq 1 20 400 DTMF High Freq Level 8 20 410 DTMF Low Freq Level 11 20 420 DTMF Timing 5 20 520 Error Rate 2 20 530 Dial Tone Detect 0 20 540 Loop Current Detect 0 20 550 Busy Signal Detect 0 20 700 Line Monitor Setting 0 20 800 Modem Speed 7 20 810 Fax Transmission Level 12 20 830 Auto Dial Timeout 55 20 999 Fax Line Setting Fax Test Routines Diagnostics Fax Diagnostics Fax Te...

Page 211: ... Line 20 040 V 21 300 bps 20 041 V 27ter 2400 bps 20 042 V 27ter 4800 bps 20 043 V 29 7200 bps Code Line 1 Displayed Name 20 044 V 29 9600 bps 20 045 V 17 7200 bps 20 046 V 17 9600 bps 20 047 V 17 12000 bps 20 048 V 17 14400 bps 20 049 V 34 2400 bps 20 050 V 34 4800 bps 20 051 V 34 7200 bps 20 052 V 34 9600 bps 20 053 V 34 12000 bps 20 054 V 34 14400 bps 20 055 V 34 16800 bps 20 056 V 34 19200 bps...

Page 212: ... Edit button will be enabled only if the code is writable If the selected code is writable and the Edit button is enabled press the button to configure the desired value for the code Verification N A Specification N A Reference N A Code NVM Description Meaning Access 05 0000 Pick up Count Pick up Roller Life Count Read Only 05 0010 Document Duplex Reverse Point Document Duplex Reverse Point Read W...

Page 213: ...p 05 0111 Document Motor Backward Start Stop 05 0120 Document width1 Sensor High Low 05 0130 Pickup Motor Forward Start Stop 05 0131 Pickup Motor Backward Start Stop 05 0140 Pickup Roller Detect Sensor High Low 05 0210 Document Jig Test Low Speed Simplex Start Stop 05 0230 Document Jig Test High Speed Simplex Start Stop 06 0000 Scanner Original Size Detecting Sensor 1 High Low 06 0001 Scanner Orig...

Page 214: ...tern 5 Locate the front side of Scanner A S Chart at the scanner glass NOTE ADF cannot be used 6 Press OK button Automatic scanning will occur 7 Locate the back side of Scanner A S Chart at the scanner glass again and press OK button once more 8 The system will automatically calculate the proper value based on scanning result of the test pattern 9 The new values are set to the system Verification ...

Page 215: ...ine 277 mm in the print out are correct Specification c 190 mm 1 5 mm A3 d 277 mm 1 5 mm A3 Reference Scanner A S Chart Diagnostics Adjustment Print Adjustment Image Position Purpose To correct image position of print outs manually Operation Procedure 1 Select a tray required adjustment 2 Change the adjustment value with arrow button value will move to Tail Edge while value will move to Lead Edge ...

Page 216: ...ow button value will move to Tail Edge while value will move to Lead Edge Example Cases Simplex Leading Edge Simplex Side Edge 11 5 mm 15 8 4 mm 16 Verification 1 Copy the Scanner A S Chart Scanning must be occur at the scanner glass 2 Check if all the position of scale marks a b in the image are located within the specified limit Specification a b 10 mm 1 5 mm Reference Scanner A S Chart 4 57 Cop...

Page 217: ...o meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new value set to the table Verification 1 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 2 To check the image position compare the position of scale marks a b of the chart ...

Page 218: ...press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system NOTE The value of magnification adjustment needs to be calculated based on A3 size 420mm 190mm 10mm 2 2 if the used Scanner A S Chart is A4 size Verification 1 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the s...

Page 219: ...se one size to meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new values are set to the table Verification 1 Copy the Scanner A S Chart Scanning must be occur from the DADF 2 To check the image position compare the position of scale marks a b of the chart to the c...

Page 220: ...implex Side Edge b If the current value is smaller than the specification press Otherwise press 6 Magnification c If the current value is smaller than the specification press Otherwise press 7 Press the OK button to apply the new value to the system NOTE The value of magnification adjustment needs to be calculated based on A3 size 420mm 190mm 10mm 2 2 if the used Scanner A S Chart is A4 size Verif...

Page 221: ... copy function Operation Procedure Change the level from 1 to 5 While the level 1 is the most color sensitive the level 5 is the most monochrome sensitive Verification N A Specification Level 1 Level 2 Level 3 Level 4 Level 5 Color Coverage 0 1 0 4 1 0 1 5 2 0 Reference N A Copyright 1995 2013 SAMSUNG All rights reserved 4 62 ...

Page 222: ...ice increases or decreases by the configured value since the last ACR execution LSU Temperature The system executes ACR when LSU temperature of the device increases or decreases by the configured value since the last ACR execution NOTE ACR execution occurs when one of the ACR option meets the condition Pressing Execute Now performs an immediate ACR execution Verification Compare the original with ...

Page 223: ...lue for each color X offset of Y in Left X offset of M in Left X offset of C in Left X offset of Y in Right X offset of M in Right X offset of C in Right Y offset of Y in Center Y offset of M in Center Y offset of C in Center Verification Compare the original with a copy after an execution of Manual Color Registration Specification N A Reference Incorrect Color Registration in the troubleshooting ...

Page 224: ...execution Time Left Alone The system executes Normal TRC Control when the system returns from a power save mode and the rest time exceeds the configured value Verification Print out a test job and make sure the image quality has recovered Reference Refer to image quality troubleshooting section Diagnostics Image Management Auto Tone Adjustment Activation Full Purpose To correct image quality when ...

Page 225: ...sure the image quality has recovered Reference Refer to print quality troubleshooting section Diagnostics Image Management Auto Color Tone Adjustment Full Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed replacing any OPC drum or density of the image is poor And this function will be performed when temperature and or humidity in the room changes...

Page 227: ...o data related applications and job log on the hard disk Service Functions Hard Disk Maintenance All Saved Data Clear This function formats all the data that can be erased with 3 functions above The function will NOT format the hard disk entirely Service Functions Hard Disk Maintenance Hard Disk Check This function checks a bad sector in the hard disk If a bad sector is found the system will displ...

Page 228: ...s function copies all the saved log in the system to a UBS memory as a zip file Note that the size of system log could reach up to 1GB If the system log size become considerably huge it will take longer time to copy to the plugged memory 1 Connect USB memory to device 2 Enter service mode by pressing 1 2 3 buttons Enter 1934 and OK 3 Go to Service Functions Debug Log and change debug log level to ...

Page 229: ...tick file system type FAT16 or FAT32 not NTFS Memory stick must contain the following 3 files only unix script files x 2 HDD image file x1 1 From the system recovery UI Choose SYS to recover only the system partition of the HDD or ALL to recover all the partition of the HDD 2 When the system recovery UI is appeared after reboot choose HDD Repair to repair any corrupted data in the selected partiti...

Page 230: ...password 4 When pushing Next button the following page will be displayed In case of selecting USB option The Next button is pressed after inserting the USB stick The system will check for the required packages in the USB stick If all the packages are present in the USB stick then the system will be directed to the confirmation page otherwise an Error page will be displayed with an appropriate erro...

Page 231: ...er where the packages for the system recovery are present The Next button is pressed after providing the above information The system will establish the provided IP to the device and try to connect to the server and check for the available packages on the server If Network is establish and all the packages are present in the shared folder of the server then the system will be directed to the Confi...

Page 232: ...Purpose To correct transfer related problems This function can be used to change the transfer value to optimize image quality to a certain type of paper Operation Procedure 1 T1 Control Problems Choose the process speed Full Half Lower based on the type of paper to be used Adjust T1 PWM value based on the problem type Gray Spot Increase T1 PWM value of the issued color Non Cyclic White Line Decrea...

Page 233: ...ment Service Functions User Data Management This function backup or restore user data stored in the hard disk The purpose of this function is to backup user data before format of the hard disk and store back to the hard disk after format Note that hard disk format will be performed when the data encryption option is enabled by administrators NOTE To use this function users need to prepare a USB ha...

Page 234: ...lem persists P 4 90 A1 1613 Motor Failure A1 1613 Turn off then on Call for service if the problem persists P 4 90 A1 2211 Motor Failure A1 2211 Turn off then on Call for service if the problem persists P 4 92 A1 2212 Motor Failure A1 2212 Turn off then on Call for service if the problem persists P 4 92 A1 2213 Motor Failure A1 2213 Turn off then on Call for service if the problem persists P 4 92 ...

Page 235: ...ervice if the problem persists P 4 106 A1 5511 Motor Failure A1 5511 Turn off then on Call for service if the problem persists P 4 108 A1 5512 Motor Failure A1 5512 Turn off then on Call for service if the problem persists P 4 108 A1 5513 Motor Failure A1 5513 Turn off then on Call for service if the problem persists P 4 108 A3 2110 ID control has failed Check the CTD sensor A3 2110 P 4 110 A3 211...

Page 236: ...s not compatible Check users guide P 4 120 C1 2513 New yellow toner cartridge is not compatible Check users guide P 4 120 C1 2711 Toner Cartridge Failure C1 2711 Call for service P 4 121 C1 2712 Toner Cartridge Failure C1 2712 Call for service P 4 121 C1 3110 Prepare new magenta toner cartridge P 4 122 C1 3120 Replace with new magenta toner cartridge P 4 122 C1 3124 Replace with new magenta toner ...

Page 237: ... not compatible Check users guide P 4 137 C3 3711 Imaging unit Failure C3 3711 Call for service P 4 137 C3 3712 Imaging unit Failure C3 3712 Call for service P 4 137 C3 4110 Prepare new cyan imaging unit P 4 138 C3 4120 Replace with new cyan imaging unit P 4 138 C3 4410 Install cyan imaging unit P 4 139 C3 4414 Cyan Imaging Unit Failure C3 4414 Install imaging unit again P 4 139 C3 4510 Cyan imagi...

Page 238: ...all for service P 4 149 C8 4210 Cyan Developer Failure C8 4210 Turn off then on P 4 149 C8 4310 Cyan Developer Failure C8 4310 Install cyan developer unit again P 4 149 C8 4313 Cyan Developer Failure C8 4313 Turn off then on Please call for service if the problem persists P 4 149 C8 4410 Cyan developer unit is not installed Install it P 4 150 C8 5110 Prepare new black developer unit P 4 151 C8 512...

Page 239: ...P 4 184 H2 5008 Finisher Failure H2 5008 Turn off then on after checking finisher P 4 185 H2 5009 Finisher Failure H2 5009 Turn off then on after checking finisher P 4 187 H2 5010 Finisher Failure H2 5010 Turn off then on after checking finisher P 4 187 H2 5011 Finisher Failure H2 5011 Turn off then on after checking finisher P 4 187 H2 5012 Finisher Failure H2 5012 Turn off then on after checking...

Page 240: ...s full Remove printed paper P 4 200 H2 5A50 Finisher Failure H2 5A50 Check finisher P 4 198 H2 5A62 Staple cartridge is low Replace it P 4 202 H2 5A63 Staple cartridge is empty or not installed Replace it P 4 202 H2 5A90 Paper jam at the top of finisher H2 5A90 Display animation P 4 203 M1 1113 Paper jam in Tray 1 P 4 204 M1 1114 Paper jam in Tray 1 P 4 204 M1 1610 Paper jam in MP Tray P 4 206 M2 ...

Page 241: ...djust the color registration P 4 228 S2 5136 Failed to adjust the color registration P 4 228 S2 5161 Failed to adjust the color registration P 4 228 S2 5164 Failed to adjust the color registration P 4 228 S2 5210 Failed to adjust the OPC Feed forward control P 4 228 S2 5220 Failed to adjust the OPC Feed forward control P 4 228 S2 5231 Failed to adjust the OPC Feed forward control P 4 228 S2 5232 F...

Page 242: ...user Failure U1 233D Turn off then on P 4 249 U1 233E Fuser Failure U1 234E Turn off then on P 4 249 U1 233F Fuser Failure U1 234F Turn off then on P 4 249 U2 6121 LSU Failure U2 6121 Please turn off then on P 4 251 U2 6122 LSU Failure U2 6122 Turn off then on Call for service if the problem persists P 4 251 U2 6123 LSU Failure U2 6123 Please turn off then on P 4 251 U2 7110 LSU Failure U2 7110 Tu...

Page 243: ... but machine recognizes it as operational A1 1212 Fuser motor is not operated for print job A1 1213 Fuser motor is operating but machine recognizes status as Stopped 1 Turn the machine off Check if there are any foreign substances or paper around fuser unit 2 Check if the fuser unit is damaged If yes replace the fuser unit 3 Remove the rear cover after removing 7 screws 4 Check if the Fuser motor ...

Page 244: ...B If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 85 Copyright 1995 2013 SAMSUNG All rights res...

Page 245: ...p motor is not operated for print job A1 1313 Pick up motor is operating but machine recognizes status as Stopped 1 Turn the machine off Remove the cassette Check if there are any foreign substances or paper around cassettes 2 Check if the fuser unit is damaged If yes replace the fuser unit 3 Remove the rear cover after removing 7 screws 4 Check if the Pick up motor connectors are connected correc...

Page 246: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 87 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 247: ...B motor is not operated for print job A1 1613 ITB motor is operating but machine recognizes status as Stopped 1 Turn the machine off Check if there are any foreign substances or paper around ITB Unit 2 Remove and reinstall the ITB unit Refer to 3 2 3 ITB Unit 3 Remove the rear cover after removing 7 screws 4 Check if the ITB motor connectors are connected correctly 5 If the connection is OK turn t...

Page 248: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 89 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 249: ...A1 2213 Yellow OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the front cover Check if there are any foreign substances or paper around yellow drum drive unit 3 Turn the machine on If the error persists turn the machine off again 4 Remove the rear cover after removing 7 screws 5 Check if the yel...

Page 250: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 91 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 251: ...A1 2313 Magenta OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the front cover Check if there are any foreign substances or paper around magenta drum drive unit 3 Turn the machine on If the error persists turn the machine off again 4 Remove the rear cover after removing 7 screws 5 Check if the m...

Page 252: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 93 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 253: ... A1 2413 Cyan OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the front cover Check if there are any foreign substances or paper around cyan drum drive unit 3 Turn the machine on If the error persists turn the machine off again 4 Remove the rear cover after removing 7 screws 5 Check if the cyan O...

Page 254: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 95 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 255: ... A1 2413 Black OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the front cover Check if there are any foreign substances or paper around black drum drive unit 3 Turn the machine on If the error persists turn the machine off again 4 Remove the rear cover after removing 7 screws 5 Check if the blac...

Page 256: ...ormal check the following If 24V power is not generated replace the SMPS board JC44 00150B 220V JC44 00149B 110V If the control signal is abnormal replace the main board JC92 02516A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 97 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 257: ...he motor is operational a Open the side cover Check if the ITB T1 Coupler pressure lever is pushed normally as shown below b If the motor is stopped after 3 times operation check the following Check if the T1 engage DC motor connector is connected correctly Check if the photo sensor 0604 001415 in ITB unit is contaminated or assembled correctly c Remove the ITB unit Check if the ITB T1 Coupler is ...

Page 258: ...A ii Measure the resistance value with DVM If the measured value is out of the standard area 7 10 ohm replace the motor JC31 00149A c If the motor is normal measure the motor signal with DVM If the phase output voltage is changed in 0 24V 8 10V the output value is normal If the phase output voltage is not changed to 0 or 24V replace the main board JC92 02429A 4 99 Copyright 1995 2013 SAMSUNG All r...

Page 259: ...ner supply motor is not operational but toner is supplied A1 5212 Yellow toner supply motor does not operate A1 5213 Yellow toner supply is stopped during operation 1 Open the front cover If the yellow toner pipe is blocked open it 2 Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the yellow toner supply motor test Diagnostics Engine Diagnostics...

Page 260: ...d replace the yellow toner supply motor JC31 00159A ii If 24V power is not generated Measure the 24V power on the SMPS board If the SMPS board JC44 00150B 220V JC44 00149B 110V is defective replace it If the SMPS board is normal replace the main board JC92 02516A 4 101 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 261: ...er supply motor is not operational but toner is supplied A1 5312 Magenta toner supply motor does not operate A1 5313 Magenta toner supply is stopped during operation 1 Open the front cover If the magenta toner pipe is blocked open it 2 Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the magenta toner supply motor test Diagnostics Engine Diagnost...

Page 262: ...d replace the magenta toner supply motor JC31 00159A ii If 24V power is not generated Measure the 24V power on the SMPS board If the SMPS board JC44 00150B 220V JC44 00149B 110V is defective replace it If the SMPS board is normal replace the main board JC92 02516A 4 103 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 263: ... toner supply motor is not operational but toner is supplied A1 5412 Cyan toner supply motor does not operate A1 5413 Cyan toner supply is stopped during operation 1 Open the front cover If the cyan toner pipe is blocked open it 2 Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the cyan toner supply motor test Diagnostics Engine Diagnostics Engi...

Page 264: ...d replace the cyan toner supply motor JC31 00159A ii If 24V power is not generated Measure the 24V power on the SMPS board If the SMPS board JC44 00150B 220V JC44 00149B 110V is defective replace it If the SMPS board is normal replace the main board JC92 02516A 4 105 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 265: ...toner supply motor is not operational but toner is supplied A1 5512 Black toner supply motor does not operate A1 5513 Black toner supply is stopped during operation 1 Open the front cover If the cyan toner pipe is blocked open it 2 Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the black toner supply motor test Diagnostics Engine Diagnostics En...

Page 266: ...d replace the black toner supply motor JC31 00159A ii If 24V power is not generated Measure the 24V power on the SMPS board If the SMPS board JC44 00150B 220V JC44 00149B 110V is defective replace it If the SMPS board is normal replace the main board JC92 02516A 4 107 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 267: ...sor A3 2210 Symptom CTD sensor is defective or CTD sensor calibration is abnormal Troubleshooting method 1 Open the side cover 2 Open the ACR module 3 Move the shutter to the right manually 4 Close the side cover 5 Check if the CTD sensor window is contaminated If yes clean the window with soft cloth 6 If the problem persists replace the CTD sensor JC32 00012A and JC32 00014A Copyright 1995 2013 S...

Page 268: ...sensor is in short status A3 3112 Center NC sensor is in open status A3 3113 Side NC sensor is in short status A3 3114 Side NC sensor is in open status 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0000 Fuser Temperature A 109 0010 Fuser Temperature B 2 Remove the fuser unit and disassemble the NC thermistor 3 Measure the...

Page 269: ...6 If the error persists replace the fuser unit JC91 01121A 220V JC91 01120A 110V 7 If the error persists after replacing fuser unit replace the main board JC92 02516A Copyright 1995 2013 SAMSUNG All rights reserved 4 110 ...

Page 270: ...Inner temperature sensor is in short status A3 3212 Inner temperature sensor is in open status 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0012 Inner Temperature 2 Remove the rear cover after removing 7 screws 3 Check if the inner temperature sensor harness is connected correctly 4 Remove the harness Measure the resista...

Page 271: ...is defective Troubleshooting method A3 3310 A3 3311 A3 3312 Temperature function is abnormal A3 3410 A3 3411 A3 3412 Humidity function is abnormal 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0013 Outer Temperature 109 0014 Humidity Temperature 2 Remove the Cover Left Top A Remove 8 screws And remove the left cover 3 Che...

Page 272: ...ure the resistance value of two connectors CN37_12 CN37_13 at both ends 7 If the value is not in 47 5KΩ 52 5KΩ 25 replace the harness JC39 01733A 8 If the harness and sensor are normal replace the main board JC92 02516A 4 113 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 273: ...or calibration is abnormal Troubleshooting method 1 Open the side cover 2 Open the ACR module 3 Move the shutter to the right manually 4 Close the side cover 5 Check if the CTD sensor window is contaminated If yes clean the window with soft cloth 6 If the problem persists replace the CTD sensor JC32 00012A and JC32 00014A Copyright 1995 2013 SAMSUNG All rights reserved 4 114 ...

Page 274: ...waste toner container and imaging units 2 Enter SVC mode Execute Lamp test Diagnostics Engine Diagnostics Engine Test Routines 107 0160 Erase Lamp1 107 0161 Erase Lamp2 3 Check if the Lamp is on Remove the rear cover after removing 7 screws 4 Check the erase Lamp harness connection JC39 01733A JC39 01734A 5 If the Lamp Assy or harness is defective replace it Harness JC39 01733A Erase Lamp Assy JC9...

Page 275: ...ge because toner cartridge with level of Low will be exhausted soon Error Code C1 2120 C1 2124 Error message Replace with new yellow toner cartridge Symptom The yellow toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the yellow toner cartridge 3 Install the new yellow toner cartridge 4 Close the front cover Copyright 1995 2013 SAMSUNG All rights rese...

Page 276: ...bleshooting method 1 Open the front cover Check if the yellow toner cartridge is installed 2 Remove and reinstall the yellow toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the yellow toner cartridge with new one 4 117 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 277: ...dge is not compatible Check users guide New yellow toner cartridge is not compatible Check users guide Symptom Yellow toner cartridge is not compatible Troubleshooting method 1 Replace the yellow toner cartridge with a new one Copyright 1995 2013 SAMSUNG All rights reserved 4 118 ...

Page 278: ...ata of CRUM is not detected Troubleshooting method 1 Open the front cover Check if the yellow toner cartridge is installed 2 Remove and reinstall the yellow toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the yellow toner cartridge with new one 4 119 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 279: ... cartridge with level of Low will be exhausted soon Error Code C1 3120 C1 3124 Error message Replace with new magenta toner cartridge Symptom The magenta toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the magenta toner cartridge 3 Install the new magenta toner cartridge 4 Close the front cover Copyright 1995 2013 SAMSUNG All rights reserved 4 120 ...

Page 280: ...leshooting method 1 Open the front cover Check if the magenta toner cartridge is installed 2 Remove and reinstall the magenta toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the magenta toner cartridge with new one 4 121 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 281: ...ge is not compatible Check users guide New magenta toner cartridge is not compatible Check users guide Symptom Magenta toner cartridge is not compatible Troubleshooting method 1 Replace the magenta toner cartridge with a new one Copyright 1995 2013 SAMSUNG All rights reserved 4 122 ...

Page 282: ...a of CRUM is not detected Troubleshooting method 1 Open the front cover Check if the magenta toner cartridge is installed 2 Remove and reinstall the magenta toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the magenta toner cartridge with new one 4 123 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 283: ... cartridge with level of Low will be exhausted soon Error Code C1 4120 C1 4124 Error message Replace with new magenta toner cartridge Symptom The cyan toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the cyan toner cartridge 3 Install the new cyan toner cartridge 4 Close the front cover Copyright 1995 2013 SAMSUNG All rights reserved 4 124 ...

Page 284: ...ubleshooting method 1 Open the front cover Check if the cyan toner cartridge is installed 2 Remove and reinstall the cyan toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the cyan toner cartridge with new one 4 125 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 285: ...ridge is not compatible Check users guide New cyan toner cartridge is not compatible Check users guide Symptom Cyan toner cartridge is not compatible Troubleshooting method 1 Replace the cyan toner cartridge with a new one Copyright 1995 2013 SAMSUNG All rights reserved 4 126 ...

Page 286: ...e data of CRUM is not detected Troubleshooting method 1 Open the front cover Check if the cyan toner cartridge is installed 2 Remove and reinstall the cyan toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the cyan toner cartridge with new one 4 127 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 287: ...r cartridge with level of Low will be exhausted soon Error Code C1 5120 C1 5124 Error message Replace with new black toner cartridge Symptom The black toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the black toner cartridge 3 Install the new black toner cartridge 4 Close the front cover Copyright 1995 2013 SAMSUNG All rights reserved 4 128 ...

Page 288: ...bleshooting method 1 Open the front cover Check if the black toner cartridge is installed 2 Remove and reinstall the black toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the black toner cartridge with new one 4 129 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 289: ...idge is not compatible Check users guide New black toner cartridge is not compatible Check users guide Symptom Black toner cartridge is not compatible Troubleshooting method 1 Replace the black toner cartridge with a new one Copyright 1995 2013 SAMSUNG All rights reserved 4 130 ...

Page 290: ...data of CRUM is not detected Troubleshooting method 1 Open the front cover Check if the black toner cartridge is installed 2 Remove and reinstall the black toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the black toner cartridge with new one 4 131 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 291: ...ll be exhausted soon Error Code C3 2120 Error message Replace with new yellow imaging unit Symptom Yellow drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Open the side cover 4 Remove the yellow drum unit 3 2 1 Drum Unit 5 Install the new yellow drum unit 6 Install the waste toner container 7 Close the front cover Copyright 1995...

Page 292: ... 4 Remove the yellow drum unit 3 2 1 Drum Unit 5 Install the new yellow drum unit 6 Install the waste toner container 7 Close the front cover Error Code C3 2711 C3 2712 Error message Imaging unit Failure C3 2711 Call for service Imaging unit Failure C3 2712 Call for service Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover and side cover 2 Remove the waste tone...

Page 293: ...l be exhausted soon Error Code C3 3120 Error message Replace with new magenta imaging unit Symptom Magenta drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Open the side cover 4 Remove the magenta drum unit 3 2 1 Drum Unit 5 Install the new magenta drum unit 6 Install the waste toner container 7 Close the front cover Copyright 1...

Page 294: ...r 4 Remove the magenta drum unit 3 2 1 Drum Unit 5 Install the new magenta drum unit 6 Install the waste toner container 7 Close the front cover Error Code C3 3711 C3 3712 Error message Imaging unit Failure C3 3711 Call for service Imaging unit Failure C3 3712 Call for service Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover and side cover 2 Remove the waste t...

Page 295: ...ill be exhausted soon Error Code C3 4120 Error message Replace with new cyan imaging unit Symptom Cyan drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Open the side cover 4 Remove the cyan drum unit 3 2 1 Drum Unit 5 Install the new cyan drum unit 6 Install the waste toner container 7 Close the front cover Copyright 1995 2013 S...

Page 296: ... Remove the cyan drum unit 3 2 1 Drum Unit 5 Install the new cyan drum unit 6 Install the waste toner container 7 Close the front cover Error Code C3 4711 C3 4712 Error message Imaging unit Failure C3 4711 Call for service Imaging unit Failure C3 4712 Call for service Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover and side cover 2 Remove the waste toner cont...

Page 297: ...ll be exhausted soon Error Code C3 5120 Error message Replace with new black imaging unit Symptom Black drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Open the side cover 4 Remove the black drum unit 3 2 1 Drum Unit 5 Install the new black drum unit 6 Install the waste toner container 7 Close the front cover Copyright 1995 201...

Page 298: ...4 Remove the black drum unit 3 2 1 Drum Unit 5 Install the new black drum unit 6 Install the waste toner container 7 Close the front cover Error Code C3 5711 C3 5712 Error message Imaging unit Failure C3 5711 Call for service Imaging unit Failure C3 5712 Call for service Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover and side cover 2 Remove the waste toner c...

Page 299: ...6 06322A Refer to 3 2 3 ITB Unit 3 Turn the machine on 4 Enter SVC mode To enter SVC mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button 5 Select TRANSFER INFORMATION Supply Status Field Replacement Unit TRANSFER 6 Select ITB The RESET button will be activated Click RESET to clear the ITB count 7 Exit SVC mode by pushing the home butt...

Page 300: ...ff then on 2 If the problem persists turn the machine off again 3 Open the side cover Check if the fuser unit is installed If not install the fuser unit 4 If the fuser unit is installed remove it 5 Check if the fuser draw connector JC39 01747A and pin are broken or defective If they are contaminated clean them 6 Install the fuser unit 7 Close the side cover Turn the machine on 8 If the problem per...

Page 301: ...pired Troubleshooting method 1 Open the front cover 2 Remove the waste toner container Replace it with new one 3 Close the front cover Error Code C7 1310 Error message Install waste toner container Symptom The waste toner container is not installed Troubleshooting method 1 Open the front cover 2 Remove and reinstall the waste toner container 3 Close the front cover Copyright 1995 2013 SAMSUNG All ...

Page 302: ...lure C8 2310 Install yellow developer unit again Yellow Developer Failure C8 2313 Turn off then on Please call for service if the problem persists Symptom The yellow developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the wa...

Page 303: ...stalled Install it Symptom The yellow developer unit is not installed Troubleshooting method 1 Open the front cover 2 Check if all developer unit is installed Remove and re install the developer unit Refer to 3 2 2 Developer Unit Copyright 1995 2013 SAMSUNG All rights reserved 4 144 ...

Page 304: ...lure C8 3310 Install magenta developer unit again Magenta Developer Failure C8 3313 Turn off then on Please call for service if the problem persists Symptom The magenta developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the...

Page 305: ...stalled Install it Symptom The magenta developer unit is not installed Troubleshooting method 1 Open the front cover 2 Check if all developer unit is installed Remove and re install the developer unit Refer to 3 2 2 Developer Unit Copyright 1995 2013 SAMSUNG All rights reserved 4 146 ...

Page 306: ...lure C8 4310 Install cyan developer unit again Cyan Developer Failure C8 4313 Turn off then on Please call for service if the problem persists Symptom The cyan developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste to...

Page 307: ...stalled Install it Symptom The cyan developer unit is not installed Troubleshooting method 1 Open the front cover 2 Check if all developer unit is installed Remove and re install the developer unit Refer to 3 2 2 Developer Unit Copyright 1995 2013 SAMSUNG All rights reserved 4 148 ...

Page 308: ...lure C8 5310 Install black developer unit again Black Developer Failure C8 5313 Turn off then on Please call for service if the problem persists Symptom The black developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste...

Page 309: ...stalled Install it Symptom The black developer unit is not installed Troubleshooting method 1 Open the front cover 2 Check if all developer unit is installed Remove and re install the developer unit Refer to 3 2 2 Developer Unit Copyright 1995 2013 SAMSUNG All rights reserved 4 150 ...

Page 310: ...h new Tray3 pickup roller Replace with new Tray4 pickup roller Symptom The life of the pick up reverse forward roller for tray1 2 3 4 has expired Troubleshooting method 1 Open the side cover 2 Remove the cassette while pushing the both sides linkers 3 Lift small tap remove the pick up reverse forward roller 4 151 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 311: ...rs enter 1934 and press the OK button 5 Select Roller INFORMATION Supply Status Field Replacement Unit Roller 6 Select P up roller Kit tray1 4 The RESET button will be activated Click RESET to clear the corresponding pick up roller 7 Exit SVC mode by pushing the home button Copyright 1995 2013 SAMSUNG All rights reserved 4 152 ...

Page 312: ... Turn the machine off 2 Release the LEVER MP LONG JC66 03501A from the TRAY MP MAIN JC63 03673A 3 Release the LEVER MP FRONT and LEVER MP REAR from the TRAY MP MAIN 4 Remove the right cover after releasing the locking pins 5 Remove 1 screw securing GUIDE PUSHER DEVE F 6 Remove 8 screws securing RACKET R F COVER RIGHT 4 153 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 313: ...P LOWER GUIDE and MP UPPER GUIDE 11 Remove the E Ring Release the MP PICK UP JC90 01167A from the HOLDER MP ROLLER JC61 05282A 12 Remove the SHAFT LOCK JC66 00939A Remove the COUPLER TORQUE LIMITER 500 from the MP PICK UP 13 Release and replace the MP PICKUP RUBBER JC90 01168A 14 Assemble the MP unit 15 Enter SVC mode Copyright 1995 2013 SAMSUNG All rights reserved 4 154 ...

Page 314: ...rs enter 1934 and press the OK button 16 Select Roller INFORMATION Supply Status Field Replacement Unit Roller 17 Select P up roller MP The RESET button will be activated Click RESET to clear the MP pick up roller 18 Exit SVC mode by pushing the home button 4 155 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 315: ...ne Refer to 3 2 5 Transfer Roller 3 Close the side cover 4 Enter SVC mode To enter SVC mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button 5 Select TRNASFER INFORMATION Supply Status Field Replacement Unit TRNASFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 roller 7 Exit SVC mode by pushing the h...

Page 316: ... to 3 2 5 Transfer Roller 3 Close the side cover 4 Enter SVC mode To enter SVC mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button 5 Select TRNASFER INFORMATION Supply Status Field Replacement Unit TRNASFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 roller 7 Exit SVC mode by pushing the home butt...

Page 317: ...hod 1 Remove the tray2 Remove the jammed paper And install the tray2 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the lifting sensor and lifting motor operations Copyright 1995 2013 SAMSUNG All rights reser...

Page 318: ...n sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001415 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A 4 159 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 319: ...er And install the tray 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the feed sensor operations If the feed sensor is defective replace it 0604 001381 Copyright 1995 2013 SAMSUNG All rights reserved 4 160 ...

Page 320: ...om tray2 H1 1218 Paper is not passed the feed sensor within specified time 1 Remove the tray2 Remove the jammed paper And install the tray 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the feed sensor and fe...

Page 321: ...n feed sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001381 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A Copyright 1995 2013 SAMSUNG All rights reserved 4 162 ...

Page 322: ... Tray Failure H1 1237 Check Tray connection Symptom The communication error between the optional tray and the main machine has occurred Troubleshooting method 1 Check if the TCF unit connector is connected to the machine correctly Reconnect it 2 Check if the TCF connector on main board is connected correctly 4 163 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 323: ...d from tray2 Troubleshooting method 1 Turn the machine off than on 2 If the problem persists turn the machine off 3 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A 4 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A Copyright 1995 2013 SAMSUNG All rights reserved 4 164 ...

Page 324: ...emove the jammed paper And install the tray3 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the lifting sensor and lifting motor operations 4 165 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 325: ...n sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001415 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A Copyright 1995 2013 SAMSUNG All rights reserved 4 166 ...

Page 326: ...m tray3 H1 1318 Paper is not passed the feed sensor within specified time 1 Remove the tray3 Remove the jammed paper And install the tray3 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the feed sensor and fe...

Page 327: ...n feed sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001381 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A Copyright 1995 2013 SAMSUNG All rights reserved 4 168 ...

Page 328: ...d from tray3 Troubleshooting method 1 Turn the machine off than on 2 If the problem persists turn the machine off 3 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A 4 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A 4 169 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 329: ...emove the jammed paper And install the tray4 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray4 If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the lifting sensor and lifting motor operations Copyright 1995 2013 SAMSUNG All rights reserved 4 170 ...

Page 330: ...n sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001415 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A 4 171 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 331: ...m tray4 H1 1418 Paper is not passed the feed sensor within specified time 1 Remove the tray4 Remove the jammed paper And install the tray4 2 If the problem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A 5 Check the feed sensor and fe...

Page 332: ...n feed sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001381 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A 4 173 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 333: ...d from tray4 Troubleshooting method 1 Turn the machine off than on 2 If the problem persists turn the machine off 3 If the lifting motor does not operate normally replace the DRIVE LIFT TCF JC93 00722A 4 If the feed motor does not operate normally replace the DRIVE PH TCF JC93 00720A Copyright 1995 2013 SAMSUNG All rights reserved 4 174 ...

Page 334: ...S7 PAPER DETECTOR SENSOR JC81 03480A 8 S8 EJECTOR HOME SENSOR 0604 001415 9 S9 EXTENTION TRAY HOME SENSOR 0604 001415 10 S10 STACKER TOP SENSOR 0604 001415 11 S11 EXIT JAM SENSOR 0604 001415 12 S12 TOP EMPTY SENSOR 0604 001415 13 S13 TOP EXIT SENSOR 0604 001415 14 S14 SET SENSOR 0604 001415 15 S15 JAN GUIDE DETECTOR SENSOR 0604 001415 16 S16 STACKER FULL SENSOR 0604 001415 17 S17 ENCODER SENSOR 06...

Page 335: ...81 03486A 22 M5 FRONT JOGGER MOTOR JC81 03486A 23 M6 SUPPORT FINGER MOTOR JC81 07280A 24 M7 EJECTOR MOTOR JC81 03484AC 25 M8 STACKER MOTOR JC81 03484AC 26 SW1 FRONT DOOR JC81 03469A 27 SW2 LOWER LIMITE JC81 03469A 28 B1 MAIN CONTROL BOARD JC81 07242AB Copyright 1995 2013 SAMSUNG All rights reserved 4 176 ...

Page 336: ...242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged SJ10 8310 replace it if required e Replace the finisher Paddle home sensor S4 f Replace the Finisher main board JC81 07242A 2 Is the Paddle Motor M3 working a Check if the connector JR10 8320 of Paddle motor M3 is disconnected b Check if the connector JR10 8320 J5 on the finisher main board JC81 0724...

Page 337: ...rter gears cam JR10 3302 are assembled correctly or operated well 6 Check if the gears cam JR10 3302 are broken If it is defective replace the broken gears cam 7 Replace the Paddle Unit JR10 3130 Copyright 1995 2013 SAMSUNG All rights reserved 4 178 ...

Page 338: ...ss is damaged SJ10 8310 replace it if required e Replace the Front Jogger home sensor S6 f Replace the Finisher main board JC81 07242A 2 Is the Front Jogger motor M5 working a Check if the connector SJ10 8310 of Front Jogger motor M5 is disconnected b Check if the connector SJ10 8310 J6 on the finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether th...

Page 339: ...oth of gear SJ10 3308 is broken Replace the gear if it does e Check if the Front Jogger shaft JR10 3304 became pollution Remove if it does 4 Replace the Front Jogger Unit JC81 03511C Copyright 1995 2013 SAMSUNG All rights reserved 4 180 ...

Page 340: ...rness is damaged JR10 8320 replace it if required e Replace the Rear Jogger home sensor S5 f Replace the Finisher main board JC81 07242A 2 Is the Rear Jogger motor M4 working a Check if the connector JR10 8320 of Rear Jogger motor is disconnected b Check if the connector JR10 8320 J5 on the finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether the h...

Page 341: ...ooth of gear SJ10 3308 is broken Replace the gear if it does e Check if the Rear Jogger shaft SJ10 3404 became pollution Remove if it does 4 Replace the Rear Jogger Unit JC81 03507C Copyright 1995 2013 SAMSUNG All rights reserved 4 182 ...

Page 342: ...2A is disconnected d Check for continuity in the wire harness and whether the harness is damaged SJ10 8310 SJ10 8380 replace it if required e Replace the Extension Tray home sensor S9 f Replace the Finisher main board JC81 07242A 2 Is the Extension Tray motor M6 working a Check if the connector SJ10 8310 of Extension Tray motor is disconnected b Check if the connector SJ10 8310 J6 on the finisher ...

Page 343: ...oting 5 Check if the Extension Tray Home sensor bracket SJ10 5120 is deformed make a right angle Replace the bracket 6 Replace the Extension Tray Unit SJ10 5000 Copyright 1995 2013 SAMSUNG All rights reserved 4 184 ...

Page 344: ...or JR10 8320 J7 on the finisher main board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged SJ10 8360 JR10 8320 replace it if required e Replace the ejector home sensor S8 f Replace the Finisher main board JC81 07242A 2 Is the ejector moves very fast a Check if the Ejector Encoder sensor actuator SJ10 4362 is abnormal b Check if the connecto...

Page 345: ...e harness is damaged SJ10 8310 replace it if required d Replace the ejector motor M7 e Replace the Finisher main board JC81 07242A 4 Can you hear the sound that the ejector driving belt is jumping during operation a Check if the ejector motor bracket SJ10 4204 assembly is fasten on compiler bottom frame by screw 5 Check if the tooth of gears SJ10 4304 are broken Replace the broken gears 6 Replace ...

Page 346: ...ng method 1 Is the Head of Stapler JC81 03475B opened a Replace stapler cartridge JC81 03481A b Check if the connectors SJ10 8310 of stapler head are disconnected c Check if the connector SJ10 8310 P7 on the finisher main board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged SJ10 8310 replace it if required e Replace the stapler unit SJ10 3...

Page 347: ...nuity in the wire harness and whether the harness is damaged SJ10 8310 SJ10 8370 replace it if required e Replace the stacker upper limit sensors S10 f Replace the Finisher main board JC81 07242A 2 Is the Stacker Full Sensor S16 working a Check if the sensor actuator JR10 6210 is abnormality b Check if the connector JR10 8320 of stacker full sensor is disconnected c Check if the connector JR10 832...

Page 348: ...sor SW2 f Replace the Finisher main board JC81 07242A 4 Is the stacker motor M8 working a Check if the connector JR10 8360 of stacker motor is disconnected b Check if the connector JR10 8360 J14 on the finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether the harness is damaged JR10 8360 replace it if required d Replace the stacker motor M8 e Replac...

Page 349: ...C81 07242A working Open the Bottom cover SJ10 6160 of Finisher a The Finisher of the Door JC63 03941A JC81 07249B should remain closed to all b Red yellow color LED is ON and Green LED flickers c Replace the Finisher main control board JC81 07242A 3 Is the Finisher Entrance Sensor S2 working a Check if the Entrance sensor actuator SJ10 2384 is abnormality b Check if the connector SJ10 8350 of Fini...

Page 350: ...onnector JR10 8320 J5 on the Finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether the harness is damaged JR10 8320 replace it if required d Replace the Feed entrance motor M1 e Replace the Finisher main control board JC81 07242A 5 Check if there is any object on finisher paper path Remove it if there is 4 191 Copyright 1995 2013 SAMSUNG All rights ...

Page 351: ... main board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8320 SJ10 8350 replace it if required e Replace the Finisher entrance sensor S2 f Replace the Finisher main control board JC81 07242A 2 Is the Feed Entrance Motor M1 working a Check if the connector JR10 8320 of the Feed entrance motor is disconnected b Check if the connector ...

Page 352: ...e the Finisher main control board JC81 07242A 4 Is the Feed Exit Motor M2 working a Check if the connector JR10 8320 of the Feed exit motor is disconnected b Check if the connector J5 on the finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether the harness is damaged JR10 8320 replace it if required d Replace the Feed exit motor M2 e Replace the Fin...

Page 353: ...board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8320 SJ10 8340 replace it if required e Replace the Finisher exit sensor S3 S11 f Replace the Finisher main control board JC81 07242A 2 Is the Feed Exit Motor M2 working a Check if the connector JR10 8320 of the Feed exit motor is disconnected b Check if the connector J5 on the fini...

Page 354: ...oors JC63 03941A opened 2 Is the Front Door JC63 03941A Switch SW1 working a Check if the Switch SW1 and the Actuator JC63 03941A is abnormality b Check if the connector JR10 8360 of Switch is disconnected c Check if the connector JR10 8360 J2 on the main control board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8360 replace it if ...

Page 355: ...Power Switch of the IOT On 2 Is the LEDs of the Main Control Board JC81 07242A working Open the Bottom cover SJ10 6160 of Finisher a The Finisher of the Doors JC63 03941A JC81 07249B should remain closed to all b Red yellow color LED is ON and Green LED flickers c Replace the Finisher main control board JC81 07242A 3 Check the Interface Cable JC81 03470A of Main Control Board JC81 07242A a Check i...

Page 356: ...rking a Check if the top door sensor actuator JC81 07249B is abnormality b Check if the connector JR10 8330 of sensor is disconnected c Check if the connector JR10 8330 J1 J2 on the main control board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8330 replace it if required e Replace the Finisher top Door sensor S16 f Replace the Fin...

Page 357: ...6332A is abnormality b Check if the connector SJ10 8370 of Stack height sensor S10 is disconnected c Check if the connector SJ10 8310 J8 on the main control board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8310 SJ10 8370 replace it if required e Replace the finisher Stack height sensor S10 f Replace the Finisher main control board...

Page 358: ...0 8360 of stacker motor is disconnected b Check if the connector SJ10 8360 J14 on the finisher main board JC81 07242A is disconnected c Check for continuity in the wire harness and whether the harness is damaged SJ10 8360 replace it if required d Replace the stack motor M8 4 Replace the Finisher main control board JC81 07242A 4 199 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 359: ...d a Replace stapler cartridge JC81 03481A b Check if the connector SJ10 8310 of Staple is disconnected c Check if the connector SJ10 8310 J9 J10 on the main control board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged SJ10 8310 replace it if required e Replace staple unit SJ10 3140 f Replace the Finisher main control board JC81 07242A 2 Mo...

Page 360: ...e connector JR10 8340 of the Top exit Top empty sensor S13 S12 is disconnected c Check if the connector JR10 8330J7 on the Finisher main board JC81 07242A is disconnected d Check for continuity in the wire harness and whether the harness is damaged JR10 8330 SJ10 8340 replace it if required e Replace the Top exit Top Empty sensor S13 S12 f Replace the Finisher main control board JC81 07242A 2 Is t...

Page 361: ... in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers JC93 00616A Refer to 3 2 6 Pick Up_Reverse_Forward roller 5 Check the lifting sensor and lifting motor operations When the paper or something puts on sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor 0604 001415 If...

Page 362: ...4 Troubleshooting 6 If the problem persists replace the PICKUP CLUTCH JC47 00039A 7 If the problem persists replace the Regi Sensor 0604 001381 4 203 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 363: ...oblem persists check the followings 3 Check if the proper paper is loaded in the tray If not replace the paper 4 Check if the MP pick up reverse roller are contaminated or worn out Replace the defective roller MP PICKUP ROLLER JC90 01168A MP REVERSE ROLLER JC90 01169A 5 If the regi sensor does not operate normally replace it 0640 001381 Copyright 1995 2013 SAMSUNG All rights reserved 4 204 ...

Page 365: ...bleshooting method Jam Occurrence Location 1 Check if there is any substance on duplex path Remove it 2 Clean the surface of the duplex roller 1 If it is broken or deformed replace it JC66 03510A 3 Enter SVC mode Execute duplex motor1 test Diagnostics Engine Diagnostics Engine Test Routines DUPLEX 1 MOTOR IN OUT Copyright 1995 2013 SAMSUNG All rights reserved 4 206 ...

Page 366: ... motor JC93 00569A from the exit unit 4 Check if the exit sensor actuator operates normally If actuator or spring is defective replace it 5 Check if the duplex jam sensor actuator is assembled correctly If the photo interruptor is defective replace it 0604 001415 4 207 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 367: ...eshooting method Jam Occurrence Location 1 Check if there is any substance on duplex path Remove it 2 Clean the surface of the duplex roller 2 If it is broken or deformed replace it JC66 03494A 3 Enter SVC mode Execute duplex motor2 test Diagnostics Engine Diagnostics Engine Test Routines DUPLEX 2 MOTOR IN OUT Copyright 1995 2013 SAMSUNG All rights reserved 4 208 ...

Page 368: ...or connection If the connection is OK replace the motor JC93 00301A from the duplex unit 4 Check if the duplex jam sensor actuator is assembled correctly If the photo interruptor is defective replace it 0604 001415 4 209 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 369: ...he duplex roller 2 If it is broken or deformed replace it JC66 03494A 3 Enter SVC mode Execute duplex motor2 test Diagnostics Engine Diagnostics Engine Test Routines DUPLEX 2 MOTOR IN OUT If the motor operation is abnormal check the motor connection If the connection is OK replace the motor JC93 00301A from the duplex unit 4 Check if the duplex ready sensor actuator is assembled correctly If the s...

Page 370: ...or deformed replace it JC66 03495A 3 Enter SVC mode Execute duplex motor2 test Diagnostics Engine Diagnostics Engine Test Routines DUPLEX 2 MOTOR IN OUT If the motor operation is abnormal check the motor connection If the connection is OK replace the motor JC93 00301A from the duplex unit 4 Check if the duplex ready sensor actuator is assembled correctly If the spring is defective replace it 6107 ...

Page 372: ...stance on duplex path Remove it 2 Clean the surface of the duplex roller 3 If it is broken or deformed replace it JC66 03495A 3 Enter SVC mode Execute duplex motor2 test Diagnostics Engine Diagnostics Engine Test Routines DUPLEX 2 MOTOR IN OUT If the motor operation is abnormal check the motor connection If the connection is OK replace the motor JC93 00301A from the duplex unit 4 213 Copyright 199...

Page 373: ... not passed the regi sensor and jam has occurred Troubleshooting method Jam Occurrence Location 1 Check if there is any substance on simplex path Remove it 2 Check the troubleshooting related to ITB unit 3 Check the troubleshooting related to fuser unit Copyright 1995 2013 SAMSUNG All rights reserved 4 214 ...

Page 374: ...Remove the jammed paper 2 If the paper in the tray is not proper replace it 3 If this jam occurs continually check the following a Remove the fuser unit Check if fuser unit has any defective part Replace the fuser unit JC91 01120A 110V JC91 01121A 220V b Check if the exit sensor is assembled correctly If it is defective replace it 0604 001415 4 215 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 375: ...Remove the jammed paper 2 If the paper in the tray is not proper replace it 3 If this jam occurs continually check the following a Remove the fuser unit Check if fuser unit has any defective part Replace the fuser unit JC91 01120A 110V JC91 01121A 220V b Check if the exit sensor is assembled correctly If it is defective replace it 0604 001415 Copyright 1995 2013 SAMSUNG All rights reserved 4 216 ...

Page 377: ...here are too much paper in output bin tray Troubleshooting method 1 Remove the paper on exit tray 2 If this error occurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor is defective Copyright 1995 2013 SAMSUNG All rights reserved 4 218 ...

Page 378: ...Hard Disk is not installed in the machine Hard Disk is defective Troubleshooting method 1 Check if the HDD is installed correctly a Remove the rear cover Refer to 3 3 2 Rear Cover b Check if the HDD cable is connected correctly 2 If the problem persists replace the HDD JC59 00035A 4 219 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 379: ...lure S1 2446 Call for service HDD System Failure S1 2447 Call for service HDD System Failure S1 2448 Call for service HDD System Failure S1 2449 Call for service Symptom System memory is corrupted Unexpected S W error has occurred Troubleshooting method 1 Enter the SVC tech mode Select System Recovery in Service Function menu 2 Execute the hard disk format and firmware re installation 3 If the pro...

Page 380: ... users guide HDD Error S1 2439 Check users guide Symptom HDD partition or memory is full Troubleshooting method S1 2434 Addresses in Address book User data in User profile S1 2436 System Logs S1 2438 2439 Printing Error No Paper in Tray 1 Enter SVC mode Select Hard Disk Maintenance in Service Function menu 2 Execute hard disk format 3 If the problem persistss replace the HDD JC59 00035A 4 221 Copy...

Page 381: ...all for service change MSOK MSOK Failure S1 2540 Call for service change MSOK Symptom MSOK has a problem Troubleshooting method 1 Turn the machine off and on 2 If the problem persists turn the machine off again 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Check if the MSOK is inserted correctly Remove and reinstall it 5 If the problem persists replace the main board JC92 02516 Copyright 199...

Page 382: ...d and microcontroller IC has occurred Troubleshooting method 1 Turn the machine off and on 2 If the problem persists turn the machine off again 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Replace the main board JC92 02516A Refer to 3 3 7 Main Board 5 Assemble the rear cover Turn the machine on 4 223 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 383: ...erature sensor test Diagnostics Engine Diagnostics EngineTest Routines 109 0013 Outer Temperature 3 Check the temperature sensor connection If the connection is OK measure the resistor value of the sensor 4 If the value is not in 47 5KΩ 52 5KΩ 25 replace the sensor JC32 00015A 5 If the temperature sensor is OK remove the rear cover Refer to 3 3 2 Rear Cover 6 Replace the main board JC92 02516A 7 A...

Page 384: ...onnector is connected properly Reconnect it 3 If the sensor is defective replace it Error Code S2 4410 Error message Right door is open Close it Symptom Side cover is opened Troubleshooting method 1 Close the side cover correctly 2 Check if the cover open sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it 4 225 Copyright 1995 2013 SAMSUNG All rights reserve...

Page 385: ... Check if the ACR sensor is defective and connector is connected properly 3 Check the image density and the belt of the ITB unit 4 If the problem persists main board Error Code S2 5210 S2 5220 S2 5231 S2 5232 S2 5233 S2 5234 S2 5240 S2 5250 Error message Failed to adjust the OPC Feed forward control Symptom OPC feed forward control failure has occurred Troubleshooting method 1 Replace the ITB unit...

Page 386: ...f the scan locking switch is in lock status Release it Close the DADF unit 3 If the problem persists remove the scan rear cover Check if all cables on scan joint board are connected correctly 4 Remove the rear cover Check if the connector on the main board is connected correctly 5 Remove the scan glass Refer to 3 3 22 1 Scan Glass 4 227 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 387: ...e home position sensor cable is connected correctly 7 If the problem persists replace the Scan Joint Board JC92 02518A 8 If the problem persists replace the main board JC92 02516A Copyright 1995 2013 SAMSUNG All rights reserved 4 228 ...

Page 388: ...ff again 3 Remove the scan rear cover Check if the connector on scan joint board is connected correctly 4 Remove the rear cover Check if the connector on the main board is connected correctly 5 Remove the DADF rear cover Check if the connector on DADF board is connected correctly Refer to 3 3 21 3 DADF Board 6 If the connection is OK replace the DADF board JC92 02509A 7 If the problem persists aft...

Page 389: ...eshooting method 1 Remove the rear cover Refer to 3 3 2 Rear Cover 2 Check if the OPE cable is connected to the main board correctly 3 Remove and disassemble the OPE unit Refer to 3 3 20 OPE unit 4 Check if the OPE cable is connected to the OPE board correctly 5 If the connection is OK replace the main board JC92 02516A Copyright 1995 2013 SAMSUNG All rights reserved 4 230 ...

Page 390: ...Check if the network cable is connected to the network port 2 Check if the green LED of the network port is on 3 If not unplug and reconnect the network cable 4 Check if the network is normal Connect the network cable to another network device 5 If the network is OK replace the main board JC92 02516A 4 231 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 391: ... In 4 Select TCP IP 5 Select the proper item for your machine 6 Select IP Setting 7 Select the proper item for your machine 8 Change the IP address 1 Change the machine s 802 1x credentials a Select Machine Setup on the touch screen b Select Security c Select 802 1x d Select the proper authentication mode for your network environment e Input valid credentials 2 The System Administrator should chec...

Page 392: ...hecking the ping test Troubleshooting method 1 Change the machine s 802 1x credentials a Select Machine Setup on the touch screen b Select Security c Select 802 1x d Select the proper authentication mode for your network environment e Input valid credentials 2 The System Administrator should check if Ethernet port and authentication server were configured correctly 4 233 Copyright 1995 2013 SAMSUN...

Page 393: ... less than 1 5V Troubleshooting method 1 Turn the machine off 2 Unplug the power cable 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Replace the SMPS board 110V JC44 00149B 220V JC44 00150B Refer to 3 3 8 SMPS board 5 Assemble the rear cover Turn the machine on Copyright 1995 2013 SAMSUNG All rights reserved 4 234 ...

Page 394: ...less than 0 88V Troubleshooting method 1 Turn the machine off 2 Unplug the power cable 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Replace the SMPS board 110V JC44 00149B 220V JC44 00150B Refer to 3 3 8 SMPS board 5 Assemble the rear cover Turn the machine on 4 235 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 395: ...ooting method 1 Turn the machine off Re install the fuser unit then turn the machine on Refer to 3 2 4 Fuser unit 2 If the problem persists turn the machine off 3 Replace the fuser drive board 110V JC44 00210A 220V JC44 00211A 4 If the problem persists replace the main board JC92 02516A 5 If the problem persists Copyright 1995 2013 SAMSUNG All rights reserved 4 236 ...

Page 396: ...power for HVPS board1 is less than 1 6V Troubleshooting method 1 Turn the machine off 2 Remove the left cover Refer to 3 3 1 Left Cover 3 Replace the HVPS board1 JC44 00220A Refer to 3 3 3 1 HVPS board1 4 Assemble the left cover Turn the machine on 4 237 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 397: ...power for HVPS board2 is less than 1 6V Troubleshooting method 1 Turn the machine off 2 Remove the rear cover Refer to 3 3 2 Rear Cover 3 Replace the HVPS board2 JC44 00221A Refer to 3 3 3 2 HVPS board2 4 Assemble the rear cover Turn the machine on Copyright 1995 2013 SAMSUNG All rights reserved 4 238 ...

Page 398: ...d the Fuser Unit To prevent injury make sure the Fuser Unit area is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check if the paper is curled on the fuser belt 5 If yes replace the fuser unit If not check the followings a Remove 8 screws Remove left ri...

Page 399: ...the common center and common side e Check if the thermistor is defective 6 If the step5 has no problem replace the fuser unit JC91 01120A 110V JC91 01121A 220V 7 If the problem persists replace these parts in regular sequence Fuser Drive Board JC44 00210A 110V JC44 00211A 220V Main board JC92 02516A SMPS board JC44 00149B 110V JC44 00150B 220V Copyright 1995 2013 SAMSUNG All rights reserved 4 240 ...

Page 400: ...d the Fuser Unit To prevent injury make sure the Fuser Unit area is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the rear cover Check if the fuser connector is connected correctly 4 If the connection is OK remove the fuser unit 5 Remove the left right cover after remov...

Page 401: ...nated 7 If the problem persists replace the fuser unit JC91 01120A 110V JC91 01121A 220V 8 If the problem persists replace the Motor DC JC31 00159A 9 If the problem persists replace the main board JC92 02516A Copyright 1995 2013 SAMSUNG All rights reserved 4 242 ...

Page 402: ...To prevent injury make sure the Fuser Unit area is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check if the paper is curled on the fuser belt 5 If yes replace the fuser unit If not check the followings a Check if the input voltage is normal b Remove 8...

Page 403: ...the common center and common side f Check if the thermistor is defective 6 If the step5 has no problem replace the fuser unit JC91 01120A 110V JC91 01121A 220V 7 If the problem persists replace these parts in regular sequence Fuser Drive Board JC44 00210A 110V JC44 00211A 220V Main board JC92 02516A SMPS board JC44 00149B 110V JC44 00150B 220V Copyright 1995 2013 SAMSUNG All rights reserved 4 244 ...

Page 404: ...e sure the Fuser Unit area is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check if the paper is curled on the fuser belt 5 If yes replace the fuser unit If not check the followings a Check if the input voltage is normal b Remove 8 screws Remove left r...

Page 405: ...the common center and common side f Check if the thermistor is defective 6 If the step5 has no problem replace the fuser unit JC91 01120A 110V JC91 01121A 220V 7 If the problem persists replace these parts in regular sequence Fuser Drive Board JC44 00210A 110V JC44 00211A 220V Main board JC92 02516A SMPS board JC44 00149B 110V JC44 00150B 220V Copyright 1995 2013 SAMSUNG All rights reserved 4 246 ...

Page 406: ...a is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check if the paper is curled on the fuser belt 5 If yes replace the fuser unit If not check the followings a Check if the input voltage is normal b Remove 8 screws Remove left right top cover c Remove 8...

Page 407: ...the common center and common side f Check if the thermistor is defective 6 If the step5 has no problem replace the fuser unit JC91 01120A 110V JC91 01121A 220V 7 If the problem persists replace these parts in regular sequence Fuser Drive Board JC44 00210A 110V JC44 00211A 220V Main board JC92 02516A SMPS board JC44 00149B 110V JC44 00150B 220V Copyright 1995 2013 SAMSUNG All rights reserved 4 248 ...

Page 408: ...2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button b Select LSU Motor1 Run Ready Diagnostics Engine Diagnostics Engine Test Routines 110 0000 c Press Start button Check that the status has changed to Executing Low High d If the status has not changed the motor ready signal is abnormal Replace the LSU JC97 04073A Refer to 3 3 6 LSU If the LSU moto...

Page 409: ...d 2 If the problem persists check the following a Turn the machine off and open the side cover Unplug the LSU Cable JC39 01791A Flat cable and Temperature Sensor cable Reconnect them b Check that the error status after turning the machine on c If the LSU Cable JC39 01791A Flat cable is defective replace it d If the problem persists replace the LSU JC97 04073A Refer to 3 3 6 LSU Copyright 1995 2013...

Page 410: ... and regi roller Troubleshooting method 1 Check if the pick up motor operates normally a Check if the paper jam has occurred on DADF tray 2 Open the ADF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor b If the regi sensor operation is OK check the followings 4 251 Copyright 1995 2013 SAMSUNG All rights ...

Page 411: ...ooting i Remove 1 screw and push the hook ii Release the Stacker by pulling it to the direction of arrow iii Release the rear cover iv Remove the Bracket Hinge Copyright 1995 2013 SAMSUNG All rights reserved 4 252 ...

Page 412: ...bled correctly c When lifting the pick up assy check that 2 rollers contacts normally 4 Check if there are any obstacles or contamination in the paper path Remove it 5 Close the ADF cover 6 Open the DADF unit Check if the reflection film is contaminated Clean it 7 Close the DADF unit 4 253 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 413: ...hod 1 Check if the pick up motor operates normally a Check if the paper jam has occurred on DADF tray 2 Open the ADF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor actuator and feed out sensor actuator b If the regi sensor operation is OK check the followings Copyright 1995 2013 SAMSUNG All rights rese...

Page 414: ...ooting i Remove 1 screw and push the hook ii Release the Stacker by pulling it to the direction of arrow iii Release the rear cover iv Remove the Bracket Hinge 4 255 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 415: ...r are assembled correctly 4 Check if there are any obstacles or contamination in the paper path Remove it 5 Close the ADF cover 6 Open the DADF unit a Check if the reflection film is contaminated Clean it b If the problem persists check the followings i Open the DADF cover Copyright 1995 2013 SAMSUNG All rights reserved 4 256 ...

Page 416: ...cker Assy iv Remove the Guide Pick Up Upper after removing 4 screws v Check if the sensor is assembled correctly If the sensor is defective replace it 7 Check if the simplex scan sensor connector is connected correctly 8 Close the DADF unit 4 257 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 417: ...ng method 1 Check if the pick up motor operates normally 2 Open the ADF cover Check if the paper jam is occurred 3 Pull the green lever of the Guide Exit Lower Remove the jammed paper 4 Check if there are any obstacles or contamination in the paper path Remove it 5 If the problem persists check the followings a Remove the DADF Unit and white sponge Copyright 1995 2013 SAMSUNG All rights reserved 4...

Page 418: ...sy c Check the sensor d Remove the screw Check the sensor connection If the connection is OK replace the sensor 6 Push the white bar Check if it returns in original condition 7 Close the DADF unit 4 259 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 419: ...d 1 Check if the pick up motor operates normally 2 Open the ADF cover Check if the paper jam is occurred 3 Pull the green lever of the Guide Exit Lower Remove the jammed paper 4 Check if there are any obstacles or contamination in the paper path Remove it 5 If the problem persists check the exit sensor and connection a Remove the DADF Unit and white sponge Copyright 1995 2013 SAMSUNG All rights re...

Page 420: ...Exit Lower after removing 4 screws c Check if the sensor and actuator are assembled correctly 6 Push the white bar Check if it returns in original condition 7 Close the DADF unit 4 261 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 421: ...on the outside Yes Clean 3 Contact terminals make good connection between each drum unit and machine No Clean contact terminals 4 Drum Unit Developing bias contact terminal makes good connection No Clean contact terminal and check terminal position 5 The surface of the LSU window is dirty Yes Clean the LSU window 6 LSU The problem has been eliminated through the checks of steps up to 5 No Replace ...

Page 422: ...nals 4 Drum Unit Developing bias contact terminal makes good connection No Clean contact terminal and check terminal position 5 Original is damaged or dirty Yes Change original 6 Scanner glass white sheet is dirty Yes Clean or replace the pad 7 Original glass is dirty Yes Wipe the surface clean with a soft cloth 8 Scanner Check CCD lens surface against contamination or foreign objects Yes Clean th...

Page 423: ... Clean 3 Drum Unit Developing bias contact terminal makes good connection No Clean contact terminal and check terminal position 4 Original is damaged or dirty Yes Change original 5 DADF pad is dirty Yes Clean or replace the pad 6 Scanner Original glass is dirty Yes Wipe the surface clean with a soft cloth Copyright 1995 2013 SAMSUNG All rights reserved 4 264 ...

Page 424: ...Dirty on the outside Yes Clean or replace the drum unit 3 Original is damaged or dirty Yes Change original 4 Original glass is dirty Yes Wipe the surface clean with a soft cloth 5 Scanner Check CCD lens surface against contamination or foreign objects Yes Clean the contaminated part CAUTION Fragile parts 4 265 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 425: ...ace the main drive unit 3 Is the transfer belt unit installed normally No Remove and re install the ITB unit 4 ITB unit Deformation or damage of the transfer belt or stains on the transfer belt Stain or damage of the drive roller Check if the couplings of the transfer unit Yes Clean or replace the ITB unit 5 LSU Print the line image Are the lines bent Yes Replace the LSU 6 HVPS board Check the con...

Page 426: ...Replace the Laser Scanning Unit LSU 5 Regi roller gear 2 5mm periodic jitter has occurred Yes Replace the Regi roller gear 6 HVPS board Check the connection of the high voltage supply terminal of the 1st or 2nd transfer rollers Yes Replace the HVPS board 7 Main Drive Unit After replacing the developer unit or drum unit the periodic jitter or band has occurred Yes Replace the main drive unit 8 ITB ...

Page 427: ...orona voltage contact of OPC drum ground contact of the drum unit is connected properly No Check clean or correct the contact 4 All connectors on HVPS board are connected correctly No Reconnect 5 HVPS board The problem has been eliminated through the check of step 5 No Replace the HVPS board or Main board or LSU 6 Scanner Check if the connection between scan joint board and main board is OK No Rec...

Page 428: ...unit is worn out Yes Replace the fuser unit 3 Check if the surface of the fuser belt pressure roller is scratched Yes Replace the fuser unit 4 Check if the heat roller control temperature is too high or low No Check the NC Sensor 5 Fuser Unit Check resistance of both heating lamps Yes Change the heating lamp 4 269 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 429: ...or cleaning etc on the transfer belt Yes Clean the transfer belt 3 ITB Unit Is the transfer belt cleaning blade in proper contact with the transfer belt Yes Take off the ITB unit Check if the transfer belt cleaning blade contacts the belt and side plate is assembled correctly 4 Fuser Unit Are the fuser belt and pressure roller dirty Yes Clean the fuser belt and pressure roller Copyright 1995 2013 ...

Page 430: ...Reconnect or replace the harness HVPS SMPS output is abnormal Replace the HVPS SMPS board 3 Calibrating the touch screen Touch screen model only Description Touch screen does not operate properly Check and cause Solution The linearity value for touch panel has changed due to using a machine long hours or surroundings 1 Turn off the machine 2 While pressing the number 0 on numeric keys turn the mac...

Page 431: ...0 9 8 7 6 5 4 3 2 1 PBA HVPS 1 CN1 1 2 3 CN2 CN34 HVP S _2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 3_3VS B P WM_S AW P WM_FUS ER_BIAS READ_THV2 nEN_THV2 P WM_THV2 READ_THV1_1 READ_THV1_2 READ_THV1_3 P WM_THV1_0_CON P WM_THV1_0 P WM_THV1_1 P WM_THV1_2 P WM_THV1_3 DGND DGND DGND DGND 3_3VLP 24V1_S W 24V1_S W 24V1_S W 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 PBA HVPS ...

Page 432: ...CLUTCH 1 3 4 6 I N T E R FEED MOTOR 1 3 4 6 I N T E R CLUTCH 2 1 I N T E R CN11 P AP ER DET FEED P ROLLER DET S ENS OR 1 2 3 4 5 6 7 8 9 10 11 12 VCC GND nS ENS _P _DET2 VCC GND nS ENS _P _FEED VCC GND nS ENS _P _DET1 VCC GND nS ENS _P ICKUP _R_DET 3 2 1 P HOTO INTERRUP TOR 3 2 1 P HOTO INTERRUP TOR 3 2 1 P HOTO INTERRUP TOR 3 2 1 P HOTO INTERRUP TOR P HOTO INTERRUP TOR CN10 REGI S ENS OR 1 2 3 4 ...

Page 433: ...d DVM Checking the fuser lamp Checking the SMPS fuse Service Spring hook When disassembling the spring Service Small vacuum To remove the toner and contamination inside of the machine Service Driver To tighten screws To remove the hinge of the cover Service Tweezers To unplug the pin connector of the fuser unit To remove the E ring Service Soft cloth To clean the rollers To clean the frame and sca...

Page 434: ...ew To check the image quality Service Spare Kit Screw E Ring To fix the unit or parts Service Clamp To form the harness Service Grease To remove the noise by gear G 8050 JC81 08663A 200g SPY272 JC81 08664A 100g Service 6 2 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 435: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 436: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 437: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 438: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 439: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 440: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format 6 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 441: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2013 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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