3
8
. Reference
8
-2 Customer inquiry cases and countermeasures
Symptom
Cause
Countermeasures
The oven works
automatically
whenever the power
is turned on .
•
It may happen due
to power failure or
abnormal voltage .
•
It may happen when
the door does not close
completely .
•
Connect the power plug three seconds after
disconnecting the power plug .
•
Close the door completely => Press the Cancel button
=> Press the Start button .
Heating
•
In many cases, it
may happen when
the power level is
incorrectly set .
•
It may happen when
the door does not close
completely .
•
It may happen when
the oven is out of order .
•
Select HIGH/MEDIUM/LOW by pressing the Power
Level button .
-
MEDIUM/LOW: This function is used to cook the food
slowly .
•
Close the door completely . => Press the Cancel
button . => Press The Start button .
•
Contact the nearest Samsung after-sales service
center .
Ground
•
Ground problem may
happen when the oven
is placed in a humid
area and the over is
not grounded .
•
Ground is not provided
by an extended electric
outlet .
•
If the oven is placed in a humid area, buy an electric
wire in a store selling electrical products . (Electric
wires for home use are also allowed) Ground the oven
through the electric wire .
•
Buy an electric wire in a store selling electrical
products . (Electric wires for home use are also
allowed) Ground the oven through the electric wire .
The oven sometimes
beeps .
•
The oven beeps every
minute unless the food
is in the oven after
the food is cooked
completely .
•
The oven occasionally
beeps during cooking .
•
Open and close the door again . (Beeping sounds
indicate that the food is ready to be removed from the
oven after cooking is complete .)
Strange popping
sounds are produced
while fish is cooked.
•
Since fish is salty and
maintains its moisture,
it is cooked while
making a series of soft
popping sounds . (The
liquid may come out of
the fish when the fish is
cooked .)
•
Food with bones such as fish (e.g. mackerel) and pork
(e .g . pork chops) is cooked while making a series of
soft popping sounds . Wrap the food completely so that
food particles or spattered oils do not stick to the oven
walls or floor.
