Samsung DA99-00478C, Instruction Manual

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Before contacting the after-sales service, perform the following simple checks. They may save you the
time and expense of an unnecessary call.

Problem

Explanation/Solution

The fridge/freezer is not operating at 

◆

Check that the fridge/freezer is correctly plugged in.

all and the light does not come on 

◆

Check that the wall outlet is switched on and working correctly.

when you open the refrigerator door

Food in the freezer does not freeze 

◆

Is the temperature set correctly? If ice cream in the freezer is too soft,

correctly

turn the temperature dial towards QUICK FREEZING; if it is too hard, turn 
the dial towards QUICK COOLING.

◆

Is the room temperature too high? Is the appliance exposed to 
direct sunlight or a source of heat? Change its position if possible.

Food freezes in the refrigerator

◆

Is the temperature set to COLDER? Turn the temperature dial towards 
COLD.

◆

Is the room temperature too low? If it is very low, the thermostatic
controls may function incorrectly. Turn the freezer temperature dial 
towards "WINTER".

The fridge/freezer makes unusual 

◆

Check that the fridge/freezer is installed on a level, stable surface 

noises

with sufficient space around it; adjust the front feet if necessary 
(see page 6 for further details).

◆

Are there any objects behind or under the fridge/freezer?

◆

Is the noise coming from the compressor or does it sound like 
running water (refrigerant circulating)? These noises are normal.

There is a bad smell in the 

◆

Is an item of food going bad?

refrigerator or freezer

◆

Is all food stored in sealed containers or covered?

◆

Has dew developed in the vegetable bin? Clean and dry the bin.

◆

Are the evaporation slots at the front of the freezer clogged? 
Clean and dry them carefully.

◆

Clean the bio-deodorizer (refer to page 12).

Dew develops in the refrigerator

◆

Have you left the door open for a long time?

◆

Is something preventing the door from closing properly?
Carefully clean and dry the door seals.

◆

Have you stored food or liquids in a container without a cover? 
Leave all food and liquids to cool before placing them in the 
refrigerator and keep them covered.

Frost develops in the freezer

◆

Have you left the door open for a long time?

◆

Is something preventing the door from closing properly?
Carefully clean and dry the door seals.

◆

Are the evaporation slots at the front of the freezer clogged? 
Clean and dry them carefully.

◆

Have you left enough room for the air to circulate? Space the food 
out as evenly as possible.

The rear or sides of the fridge/

◆

Is the room temperature too high or is the fridge/freezer exposed to a 

freezer are warm

direct source of heat, causing the fridge/freezer to operate intensively? 
Move the fridge/freezer to a better position if possible.

◆

Is there an excessively high humidity level in the room? Move the 
fridge/freezer to a better position if possible.

If you cannot solve the problem, note:

◆

The nature of the problem and any warranty information

◆

The type and model indicated on the centre of the fridge/freezer

Then contact your local dealer or nearest Samsung after-sales service.

EN

Problems and Solutions

DA99-00478-EN 

2004.3.3 

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