Samsung DCS EURO SERIES 24 User Manual Download

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T E L E C O M

FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.UK

System Hold

............................................................................................................................................ 15

Exclusive Hold

......................................................................................................................................... 15

Hold Recall

.............................................................................................................................................. 15

Consultation Hold

................................................................................................................................... 15

Retrieving Calls Held At Another Extension

.......................................................................................... 15

Transferring Calls

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Transfer With Camp-On

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Call Waiting

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Conference Calls

..................................................................................................................................... 17

To drop a party from your conference call:

......................................................................................... 17

Leaving a Conference

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Forwarding Calls

..................................................................................................................................... 17

Clearing Call Forwarding

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Forward All Calls

................................................................................................................................. 18

Forward Busy

...................................................................................................................................... 18

Forward No Answer

............................................................................................................................ 18

Forward Busy/No Answer

................................................................................................................... 18

Forward Follow Me

............................................................................................................................. 18

Forward To An External Number

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Extension Call Pickup

............................................................................................................................. 19

Group Call Pickup

................................................................................................................................... 19

DIALLING FEATURES ......................................................................................................................... 20

Speed Dialling

......................................................................................................................................... 20

Programming Personal Speed Dial Numbers

........................................................................................ 20

One-Touch Speed Dialling

...................................................................................................................... 21

Chain Dialling

.......................................................................................................................................... 22

Automatic Redial/Retry

......................................................................................................................... 22

Pulse To Tone Changeover

..................................................................................................................... 22

PAGING AND MESSAGING ................................................................................................................ 23

Summary of Contents for DCS EURO SERIES 24

Page 1: ...T E L E C O M FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW PRPTELECOM CO UK HANDSET USER GUIDE FOR DCS EURO SERIES 24 BUTTON HANDSETS ...

Page 2: ... Using Menus 9 System Access Codes 10 OUTSIDE CALLS 11 Making An Outside Call 11 Answering an Outside Call 11 Universal Answer Device 11 Recall Dial Tone 12 Sending a Flash 12 Busy Line Queuing With Callback 12 INTERNAL CALLS 13 Calling Other Extensions 13 Answering Internal Calls 13 Ring Mode 13 Voice Announce Mode 13 Auto Answer Mode 13 Busy Extension Callback 13 Busy Extension Camp On 14 Callin...

Page 3: ...from your conference call 17 Leaving a Conference 17 Forwarding Calls 17 Clearing Call Forwarding 17 Forward All Calls 18 Forward Busy 18 Forward No Answer 18 Forward Busy No Answer 18 Forward Follow Me 18 Forward To An External Number 19 Extension Call Pickup 19 Group Call Pickup 19 DIALLING FEATURES 20 Speed Dialling 20 Programming Personal Speed Dial Numbers 20 One Touch Speed Dialling 21 Chain...

Page 4: ...age 25 CONVENIENCE FEATURES 27 Do Not Disturb DND 27 One Time DND 27 Mute 27 Background Music 27 Appointment Reminder Alarm Clock 27 To Answer an Alarm 28 Answering the Doorphone 28 Calling the Doorphone Room Monitor 28 Boss Secretary Hotline 28 Group Listening 29 Account Codes 29 Locking Your Keyset 29 Making OHVA Calls 30 Receiving OHVA Calls 30 OHVA Block 30 OHVA Reject 30 In Out of Group 30 CU...

Page 5: ...ed Dial Names 35 Dial By Directory 35 Display Number Dialled 36 Auto Timer 36 Timer Function 36 Call Cost 36 Viewing Message Indications 37 Alarm Reminder Messages 37 Adding Extenders to Key Assignments 37 CALLING LINE IDENTIFICATION PRESENTATION CLIP 39 Selecting Your CLIP Display 39 Viewing the Next CLIP Call 39 Saving the CLIP Number 39 Redialling a Saved CLIP Number 39 Storing a CLIP Number 39...

Page 6: ...RIES 24 BUTTON LCD HANDSET has 24 programable buttons on the right hand side of the handset the top 16 button from the top are TRI Coloured LEDS used for CALL keys internal calls and many other system features The bottom 8 programmable keys are have only Red LED s Used to call stations directly for One Touch dialling and many other system features ...

Page 7: ...eyset To see the layout for your keyset refer to the appropriate layout diagram at the end of this section Ask the system administrator to get your most frequently used features assigned to your programmable keys and make sure that these keys are labelled properly Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C ...

Page 8: ...tes a recall to your keyset Speakerphone Pressing the ANS RLS key will answer or release a call on the speakerphone Switching from the handset to the speakerphone is easy Press the SPEAKER key and replace the handset Volume Controls DCS keysets use the VOLUME Up and Down and keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the han...

Page 9: ... outside of the UK Selecting Key Features Using Menus In order to use any features that are not assigned to programmable keys you can press the SCROLL key to display feature menus on the LCD and then use the soft keys to select the required feature s The three soft keys below the LCD are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press...

Page 10: ...on your keyset System Access Codes As an alternative to programming the phone keys your system is configured with default system access codes for using the various features described in this guide These codes are also printed on the back cover for quick reference However your system may have been set up to use a different set of codes Therefore if your system does not work as described in this gui...

Page 11: ... before you can make a call dial plus a valid code before selecting a C O line If your system is programmed to require an account code before you can make a call press the ACCT key or dial 47 followed by a valid account code Press the ACCT key or the ACCT soft key and then select a C O line For more information on authorisation and account codes see your system administrator Note If the Hot Keypad...

Page 12: ...REX use e g for nuisance calls Busy Line Queuing With Callback If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy 1 Press the CALLBACK key or dial 44 You will hear confirmation tone When the line becomes free the system will call you back 2 Lift the handset or press the ANS RLS key to answer wait for dial tone and dial the telepho...

Page 13: ...y lift the handset OR Press the ANS RLS key to be connected to the calling extension 2 Finish the call by replacing the handset or pressing the ANS RLS key See Ring Preference under Customising Your Keyset Voice Announce Mode When another extension calls you your keyset will sound a brief attention tone and you will hear the caller s announcement 1 Press the ANS RLS key to turn on the microphone a...

Page 14: ...sion has no available key to accept your call Hang up or leave a message If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling Calling Your System Operator Dial the appropriate system code to call your system operator or group of operators This is normally 0 or 9 If you want to call a specific operator dial that person s ex...

Page 15: ...r than the hold timer it will recall your extension The key that the call appears on will have a slow flashing amber light When your phone rings lift the handset or press the ANS RLS key to answer the recall If you do not answer this recall within a pre programmed period of time it will go to the system operator Consultation Hold When you are talking on an outside line and it is necessary to consu...

Page 16: ... the calling party and begin the transfer process again When you are the transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring Note After the called party answers you may toggle between the calling and called parties by pressing the TRSF key If you receive No More Calls tone the extension has no key available to receive another call Press the T...

Page 17: ...ch the desired person hang up Press the CONF key again to return to your previous conversation To drop a party from your conference call 1 Press the CONF key or the CONF soft key and dial the extension or line number that is to be dropped 2 Press the CONF key or the CONF soft key again to re establish the conference without the dropped number Leaving a Conference To leave a conference hang up Cont...

Page 18: ...ed by the extension or group number 2 When you receive confirmation tone and LCD message hang up Note If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling Forward No Answer To forward calls to another extension when you do not answer 1 Dial 603 followed by the extension or group number 2 When you receive confirmation tone ...

Page 19: ...Note External Call Forward will cancel all other call forwarding instructions If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling Extension Call Pickup To pick up answer a call ringing at another extension lift the handset and dial 65 followed by the extension number of the ringing phone Note If the Hot Keypad feature has...

Page 20: ... numbers in your personal speed dial list An extension has 10 00 09 speed dial numbers by default but may be assigned up to fifty 00 49 Your system administrator can tell you how many are assigned to your extension 1 While on hook press the TRSF key and dial 105 2 Dial a speed dial number 00 49 3 Dial a line or line group access code 4 Dial the telephone number to be stored 18 digits maximum The n...

Page 21: ...peed dial number and or name One Touch Speed Dialling You can assign any personal or system speed dial number to an already programmed speed dial key for quick and easy one touch dialling of frequently used numbers 1 While on hook press the TRSF key and dial 107 2 Press an SPD key 3 Dial the speed dial number that you want assigned to this key 4 Press the TRSF key to store your selection To call t...

Page 22: ...al another speed number OR manually dial additional digits following a speed dial number Automatic Redial Retry When you are making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts You must have a RETRY key programmed to use this feature When you hear a busy signal pr...

Page 23: ... see note 1 OR Dial 9 to page all external zones 4 After the attention tone make your announcement Note 1 DCS 816 408 and 408i systems have one external zone only zone 5 2 If you have a separate PAGE key dedicated to each page zone press the dedicated PAGE key to dial the required zone number All Page To page all designated keysets and external speakers at the same time 1 Lift the handset 2 Press ...

Page 24: ... Message Indication When you are calling another extension or extension group and no one answers or you receive a busy signal you can leave a message indication 1 Press the MSG key OR Press the MSG soft key OR Dial 43 You receive confirmation tone 2 Hang up The MSG key s on the called extension or on all of the extensions in the group will flash Some phones have a special multi function lamp which...

Page 25: ...u can leave a programmed station message on your phone s display e g In a Meeting Display keysets calling you will also see this message The message may also contain instructions for callers to follow There are 20 possible messages 01 20 Messages 01 10 are set up by default as follows 01 IN A MEETING 02 OUT ON A CALL 03 OUT TO LUNCH 04 LEAVE A MESSAGE 05 PAGE ME 06 OUT OF TOWN 07 IN TOMORROW 08 RE...

Page 26: ... VISIT WWW PRPTELECOM CO UK with a different message code If so Press any PMSG key The message is set and the key will light red Press the key again to turn the light off Pressing another PMSG key will turn the previous one off and set a new message ...

Page 27: ... keyset will be able to receive new calls Note DND can be overridden by another extension if it is set up with a hotline to your extension see Boss Secretary Hotline below Mute You can mute the handset transmitter or the microphone during any conversation so you cannot be heard 1 Press the MUTE key or the MUTE soft key The key will light red and mute lower case is displayed 2 To resume speaking pr...

Page 28: ... minute intervals Note You can also select to have a specific reminder message displayed on your keyset See Alarm Reminder Messages under Display Features Answering the Doorphone If your extension is programmed to receive calls from a doorphone you will hear a series of short rings repeated Lift the handset or press the ANS RLS key and you are connected to the doorphone If an electric door lock re...

Page 29: ...tional equipment your Samsung DCS system allows calls to be charged to a specific account You must have an ACCT key programmed on your keyset to use this feature During any outside call press the ACCT key Enter the account code maximum 12 characters Press the ACCT key again Your conversation will not be interrupted Note If you make an error before you complete the account code press the ACCT key t...

Page 30: ... announcement in the handset receiver or over the keyset speaker while you are talking on your current call Press the flashing CALL key on your keyset This will place the current call on hold and allow you to talk to the announcing party To return to your original call press the key corresponding to your original call This will disconnect the OHVA call OHVA Block Your keyset can be programmed with...

Page 31: ...d the IOG soft key to enter the group number to exit enter Note If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling The IN OUT key programming can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can decide for which groups you will receive call...

Page 32: ... in the section Internal Calls for details 1 While on hook press the TRSF key and dial 103 2 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Or use the VOLUME Up Down keys to select 3 Press the TRSF key to store your selection Automatic Hold While on an outside call pressing a line key route key or a flashing CALL key will automatically put your call on hold and connect you to the nex...

Page 33: ... or 040 to turn tones off Or use the soft keys and VOLUME Up Down keys to select 3 Press the TRSF key to store your selection Rejoining a Page This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature 1 While on hook press the TRSF key and dial 110 2 Dial 051 to turn this feature on or 050 to turn it off Or use the...

Page 34: ...racters Incoming calls can then be easily identified and answered with appropriate greetings Outside and internal calls ringing to an extension group will display CALL FOR XXX where XXX is the extension group number e g 501 This allows you to answer calls directed to your group in a different way to calls directed to your extension Setting Extension Names You can assign a name up to 11 characters ...

Page 35: ...l speed dial number you create can have a name of up to 10 characters assigned to it This name is used to select the speed dial bin when you use the Dial by Directory feature see below To program speed dial names 1 Press the TRSF key and dial 106 2 Dial the speed dial bin number 00 49 3 Enter the name using the procedure described in Setting Extension Names above 4 Press the TRSF key to store the ...

Page 36: ...r the timer will appear in the display It appears immediately for incoming calls See Auto Timer below To manually begin timing a call you can use the Timer function See Timer Function below Auto Timer You can have the timer automatically start when you answer incoming calls or after a short delay on an outgoing call 1 While on hook press the TRSF key and dial 110 2 Dial 11 to turn the auto timer o...

Page 37: ...1 Press the TRSF key and dial 116 2 Dial the alarm number 1 or 2 or 1 2 or 3 for DCS systems 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock For example 1430 is 2 30pm 4 Dial 1 TODAY or 2 DAILY to select the alarm type 5 Enter your message using the dial pad keys For example the message might be Meeting with JS Refer to the table in Set...

Page 38: ...ey extender The following table shows the keys which can be assigned extenders and the range of values allowed for each key according to system type 5 Press the TRSF key to store the data and exit programming Note Make sure that the cursor is placed correctly before you enter the extender ...

Page 39: ...r number will show in the display depending on your CLIP display selection see above To view CLIP information for calls in queue at your keyset press the NEXT key If your keyset does not have a NEXT key press the SCROLL key and select NEXT from the CLIP menu Saving the CLIP Number At any time during an incoming call that provides CLIP information you can press the SAVE key to save the CLIP number ...

Page 40: ...he IGNORE soft key Note If you are on an internal call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring If you are inquiring about an outgoing call you will receive a call no longer available display Reviewing Past CLIP Calls This feature allows you to review CLIP information for calls sent to your keyset This list can contain up to 50 ca...

Page 41: ...oft key and re enter the telephone number You do not need to redial the access code for LCR again Add On Module The add on module AOM is used when you need more programmable keys The extra programmable keys are used exactly like those on your keyset They can be programmed to be DSS keys C O line DTS keys one touch speed dial keys and so on A maximum of two AOMs can be connected to a single keyset ...

Page 42: ...T E L E C O M FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW PRPTELECOM CO UK ...

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