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103

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.

When you turn on your device or while you are using the device, it 

prompts you to enter one of the following codes:

•  

Password: When the device lock feature is enabled, you must enter the password you set 
for the device.

•  

PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
using the Lock SIM card menu.

•  

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
several times. You must enter the PUK supplied by your service provider.

•  

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with 
the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•  

When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again. While moving, error messages may appear repeatedly.

•  

You cannot access some options without a subscription. For more information, contact 
your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the 
battery before turning on the device.

Summary of Contents for Galaxy J7 Prime

Page 1: ...SM G6100 www samsung com hk User Manual English HK 09 2016 Rev 1 0 ...

Page 2: ...cation panel 31 Entering text 33 Screen capture 34 Opening apps 34 Samsung account 36 Transferring data from your previous device 37 Device and data management 40 Sharing features 41 Emergency mode Applications 42 Installing or uninstalling apps 44 Phone 47 Contacts 49 Messages 52 Internet 54 Email 55 Camera 64 Gallery 67 Samsung Notes 69 S Planner 70 S Health 73 Voice Recorder 73 My Files 74 Cloc...

Page 3: ... connection settings 87 Smart Manager 89 Applications 89 Sounds and vibrations 90 Notifications 90 Do not disturb 91 Display 91 Advanced features 92 Wallpaper 92 Themes 92 Home screen 93 Lock screen and security 96 Privacy and safety 97 Easy mode 98 Accessibility 99 Accounts 99 Google 100 Backup and reset 100 Language and input 101 Battery 101 Storage 102 Date and time 102 User manual 102 About de...

Page 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ... the region or model some devices are required to receive approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view the FCC ID of the device To view the FCC ID tap Apps Settings About device Battery info Instructional icons Warning situations that could cause injury to yourself or others Caution situations that could cause damage to your device or o...

Page 6: ...nd specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to ch...

Page 7: ...ey Multipurpose jack Proximity sensor LED indicator Receiver Power key Touchscreen Recents key Home key Fingerprint recognition sensor Front camera Loud speaker GPS antenna Main antenna Volume key Rear camera Flash SIM card tray SIM card Memory card tray ...

Page 8: ...mmended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water Keys Key Function Power Press and hold to turn the device on or off Press to turn on or lock the screen Recents Tap to open the list of recent apps Home Press to turn on the screen while the screen is lo...

Page 9: ...ting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty 2 Plug the USB power adaptor into an electric socket 3 After fully charging disconnect the device from the charger First unplug the charger from the device and then unplug it from the electric socket To save energy unplug the charger when not in use The charger does not hav...

Page 10: ...s emails Decrease the backlight time Decrease the screen brightness Battery charging tips and precautions When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once netwo...

Page 11: ...ce supports Samsung s Adaptive fast charging feature To use Fast charging on your device connect it to a battery charger that supports Adaptive fast charging Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery While charging the battery when the device is turned off the icon appears on the screen You cannot use the fast chargin...

Page 12: ...ettings Battery Ultra power saving mode and then tap the switch to activate it To deactivate ultra power saving mode tap MORE Disable Ultra power saving mode The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions SIM or USIM card nano SIM card Installing the SIM or USIM card Insert the SIM o...

Page 13: ...Basics 13 SIM card tray 1 1 3 4 2 SIM card tray 2 1 3 4 2 ...

Page 14: ...g downwards Place the primary SIM or USIM card on the tray 1 and the secondary SIM or USIM card on the tray 2 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the tray to loosen ...

Page 15: ... SIM or USIM cards On the Home screen tap Apps Settings SIM card manager and select a SIM or USIM card to access the following options Icon Change the icon of the SIM or USIM card Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred SIM or USIM cards When two cards are activated you can assign voice calls messagi...

Page 16: ...patible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device asks to reformat the memory card Frequent writing and erasing of data shortens the lifespan of memory cards When insert...

Page 17: ...emory card Before removing the memory card first unmount it for safe removal On the Home screen tap Apps Settings Storage SD card Unmount Alternatively tap next to SD card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the memory card 4 Insert the tray back into the tray slot Do not remove the memory card while the devi...

Page 18: ...d off Press and hold the Power key for a few seconds to turn on the device When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device To turn off the device press and hold the Power key and then tap Power off Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is...

Page 19: ...The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers when you use the touchscreen Tapping To open an app to select a menu item to press an on sc...

Page 20: ...hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position Double tapping Double tap on a webpage or image to zoom in Double tap again to return ...

Page 21: ... Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 22: ...accessing all of the device s features It displays widgets shortcuts to apps and more To view other panels swipe to the left or right A widget Screen indicators Favourite apps A folder Apps screen icon An app News screen indicator View the latest articles in various categories ...

Page 23: ...dgets to the Home screen Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Screen grid Change the size of the grid to display more or less items on the Home screen and the Apps screen ...

Page 24: ...to another panel and drag the item to a new location Removing items Tap and hold an item and then drag it to Remove at the top of the screen Creating folders Create folders and gather similar applications to quickly access and launch apps 1 On the Home screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the...

Page 25: ...reen To set a panel as the main Home screen tap Apps screen The Apps screen displays icons for all apps including newly installed apps On the Home screen tap Apps to open the Apps screen To view other panels swipe to the left or right Moving items This feature may not be available depending on the region or service provider On the Apps screen tap EDIT Tap and hold an item and drag it to a new loca...

Page 26: ...n app by dragging it to the folder on the Apps screen To delete a folder select a folder with Only the folder will be deleted The folder s apps will be relocated to the Apps screen Rearranging items You can rearrange items in alphabetical order on the Apps screen On the Apps screen tap A Z SAVE Searching for items You can search for items on the Apps screen On the Apps screen tap SEARCH and enter ...

Page 27: ...ength Roaming outside of normal service area Preferred SIM or USIM card for calls dual SIM models GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected LTE enabled models Wi Fi connected Bluetooth feature activated GPS activated Call in progress Missed call New text or multimedia message Alarm activated Mute mode a...

Page 28: ... the device will require an unlock code whenever unlocking it Swipe Swipe in any direction on the screen to unlock it Pattern Draw a pattern with four or more dots to unlock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Fingerprints Regis...

Page 29: ...l drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel Tap a notification and perform various actions Clear all notifications Maximise brightness for better visibility in bright conditions Launch Settings Access the notification settings Quick setting buttons Adjust the brightness SIM and USIM card f...

Page 30: ...n and drag it to another location S Finder Search for a wide variety of content with a keyword Searching for content on the device Open the notification panel swipe downwards on the notification panel and then tap S Finder Enter a keyword in the search field or tap and say a keyword To get more refined results tap Filter under the search field and then select filter details Setting search categori...

Page 31: ...bols Enter numbers Change the input language Enter a space Hide the keyboard Additional keyboard functions Changing the input language Tap Add input languages and then select the languages to use Tap the input language key to switch between the input languages Changing the keyboard layout Tap select a language under Languages and types and then select a keyboard layout to use On 3x4 keyboard a key...

Page 32: ... on the region or service provider Enter text by voice Start or pause entering text by voice Change the voice input settings Delete a preceding character Enter emoticons Open the text editing panel Change the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the c...

Page 33: ...rch term Screen capture Capture a screenshot while using the device Capturing screenshots Press and hold the Home key and the Power key simultaneously You can view captured images in Gallery It is not possible to capture a screenshot while using some apps and features Smart capture You can capture the current screen and scrollable area You can also immediately crop and share the captured screen If...

Page 34: ...sung website Once your Samsung account has been registered you can use apps provided by Samsung without signing in to your account Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts open the Apps screen and tap Settings Accounts Samsung account Help Registeri...

Page 35: ...ur ID or password You can find your account information when you enter the required information and security code displayed that is on the screen Removing your Samsung account When you remove your registered Samsung account from the device your data such as contacts or events will also be removed 1 On the Apps screen tap Settings Accounts 2 Tap Samsung account and tap the account to remove 3 Tap M...

Page 36: ... is not supported on some devices or computers Limitations apply Visit www samsung com hk smartswitch for details Samsung takes copyright seriously Only transfer content that you own or have the right to transfer Transferring data wirelessly Transfer data from your previous device to your device 1 On both devices download and install Smart Switch from Galaxy Apps or Play Store 2 Place the devices ...

Page 37: ...uter follow the on screen instructions to back up data from the device Then disconnect your previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your device Device and data management Connecting the device to a computer for data transfer Move audio video image or other types of files from...

Page 38: ...an be updated to the latest software Updating over the air The device can be directly updated to the latest software by the firmware over the air FOTA service On the Apps screen tap Settings About device Download updates manually When you tap the Download update automatically switch to activate it updates will be downloaded when the device is connected to aWi Fi network Updating with Smart Switch ...

Page 39: ...tches next to the items you want to back up to activate them and then tap BACK UP NOW To set the device to automatically back up data tap the Auto back up switch to activate it To restore data using a Samsung account tap Restore Current data will be deleted from the device to restore the selected items Using a Google account On the Apps screen tap Settings Backup and reset Back up my data for the ...

Page 40: ...fied This feature may not be available depending on the region or service provider If the recipients have not verified their phone numbers or if their devices do not support the feature a link to the files will be sent to them via text message The link will expire after a certain period SmartView View your device s displayed content on a larger screen via a wireless connection Print Print content ...

Page 41: ...e apps to use Make an emergency call Remaining battery power and usage time left Turn on the flash Make a call Send your current location information in a message Browse the Internet Access additional options Sound alarms The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating em...

Page 42: ... tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Tap Play Store on the Apps screen Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To downlo...

Page 43: ... For some apps to operate properly they may need permission to access or use information on your device When you open an app a pop up window may appear and request access to certain features or information Tap ALLOW on the pop up window to grant permissions to the app To view your app permission settings open the Apps screen and tap Settings Applications Application manager Select an app and tap P...

Page 44: ...he keypad Delete a preceding character Access additional options Using speed dial Set speed dial numbers to quickly make calls To set a number to speed dial tap MORE Speed dial select a speed dial number and then select a contact To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit Fo...

Page 45: ...ea code and phone number and then tap or Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the reject message bar upwards To create various rejection messages open the Apps screen tap Phone MORE Settings Quick decline messages enter a message ...

Page 46: ...ing a voice call The following actions are available HOLD Hold a call Tap RESUME CALL to retrieve the held call Add call Dial a second call Extra volume Increase the volume Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone speak into the microphone at the bottom of the device and keep the device away...

Page 47: ...o add a phone number to the contacts list from the keypad open the Apps screen and tap Phone If the keypad does not appear on the screen tap to open the keypad Enter the number and tap Add to Contacts To add a phone number to the contacts list from received calls open the Apps screen and tap Phone LOG a contact Importing contacts Import contacts from storage services to your device On the Apps scr...

Page 48: ...Share your profile information such as your photo and status message with others using the profile sharing feature This feature may not be available depending on the region or service provider This feature is only available for contacts who have activated the profile sharing feature on their device On the Apps screen tap Contacts your profile Profile sharing and then tap the switch to activate it ...

Page 49: ...s 1 Tap Contacts on the Apps screen 2 Tap MORE Share 3 Tick contacts and tap SHARE 4 Select a sharing method Messages Introduction Send and view messages by conversation Sending messages You may incur additional charges for sending messages when you are roaming 1 Tap Messages on the Apps screen 2 Tap ...

Page 50: ...ing messages Messages are grouped into message threads by contact You may incur additional charges for receiving messages when you are roaming 1 Tap Messages on the Apps screen 2 On the messages list select a contact 3 View your conversation Blocking unwanted messages Block messages from specific numbers or messages that contain phrases added to your block list 1 Tap Messages on the Apps screen 2 ...

Page 51: ... the Apps screen 2 Tap MORE Settings Notifications and then tap the switch to activate it 3 Change the notification settings Notification sound Change the notification sound Vibrate Set the device to vibrate when you receive messages Pop up display Set the device to display messages in pop up windows Preview message Set the device to display message content on the locked screen and in pop up windo...

Page 52: ...ng Internet on the Apps screen 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen Open the homepage Move to the previously visited page Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks saved webpages and recent browsing history ...

Page 53: ... In secret mode you cannot use some features such as screen capture In secret mode the device will change the colour of the toolbars Changing security settings You can change your password or the lock method Tap MORE Settings Privacy Secret mode security Change password To set your registered fingerprint as the lock method along with the password tap the Fingerprints switch to activate it Refer to...

Page 54: ... If you have more than one email account you can set one as the default account Tap MORE Settings MORE Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter an email text 3 Tap SEND to send the mail Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the screen Tap an email on the scree...

Page 55: ...or record videos in places where you may violate other people s privacy Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus 2 Tap to take a photo or tap to record a video Spread two fingers apart on the screen to zoom in and pinch to zoom out To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag the adjust...

Page 56: ...s that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos and does not indicate device performance problems Launching Camera on the locked screen To quickly take photos launch Camera on the locked screen On the locked screen drag outside the large circle This feature may not be available depending on the region or service provid...

Page 57: ...o add mode shortcuts to the Home screen tap MORE Add shortcut on home screen Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo On the preview screen tap MODE Auto Pro mode Take photos while manually adjusting various shooting options such as exposure value and ISO value On the preview screen tap MODE Pro Select options and customise the s...

Page 58: ...image is out of the guide frame or you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empty sky or a plain wall Food Take photos of food with more vibrant colours 1 On the preview screen tap MODE Food 2 Tap the screen and drag the circular frame over the area to highlight The area outside the circular frame will be b...

Page 59: ...tails even in bright and dark areas On the preview screen tap MODE HDR Rich tone Without effect With effect Night Take a photo in low light conditions without using the flash On the preview screen tap MODE Night Beauty face Take a photo with lightened skin tone and modified facial features On the preview screen tap MODE Beauty face To apply beauty effect tap and select options Refer to Applying be...

Page 60: ... to the front camera After recognising your palm a countdown timer will appear When the time is up the device will take a photo Applying beauty effects You can modify facial features such as your skin tone or face shape before taking self portraits 1 On the preview screen tap 2 Select the options below to apply beauty effects to your face on the preview screen and take a photo of yourself Large ey...

Page 61: ...camera After recognising your palm a countdown timer will appear When the time is up the device will take a photo 5 Slowly swivel the device left and then right or vice versa to take a wide self portrait The device will take additional photos when the white frame moves to each end of the viewfinder window Make sure to keep the white frame inside the viewfinder window The subjects should remain sti...

Page 62: ...late the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Select the length of the delay before the camera automatically takes a photo Activate or deactivate the flash Select a resolution for photos Using a higher resolution will result in higher quality photos but they will take up more memory...

Page 63: ...ion tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload them to the Internet To avoid this deactivate the location tag setting Shooting methods front Select shooting options to use Review pictures ...

Page 64: ... stored in the device Viewing images 1 Tap Gallery on the Apps screen 2 Select an image Access additional options Move to the previous screen Share the image with others Delete the image Modify the image Add the image to favourites To hide or show the menus tap the screen ...

Page 65: ...nd hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Switch to the pop up video player Pause and resume playback Adjust the volume Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen Deleting multiple images and videos 1 On the main Gallery screen tap and hold an image or a video to ...

Page 66: ... Select an event album to share 3 Tap select contacts and then tap DONE When your contacts accept the share request the event album will be shared and more photos and videos can be added to the event album by your contacts To use this feature your phone number must be verified You may incur additional charges when sharing files via the mobile network If the recipients have not verified their phone...

Page 67: ... using the toolbar at the top of the screen Enter text using the keyboard or write or draw on the screen Tap Image to insert an image by selecting from Gallery or by taking a photo Tap Voice to record voice recording and insert it into the note Voice recording will start immediately Enter text using the keyboard Insert a voice recording Write or draw on the screen Paint with brushes Insert an imag...

Page 68: ...tions 68 Deleting notes 1 On the Apps screen tap Samsung Notes 2 Tap ALL or tap COLLECTIONS and select a category 3 Tap and hold a note to delete To delete multiple notes tick more memos to delete 4 Tap DELETE ...

Page 69: ... screen 2 Tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 3 Enter event details Select a calendar to use or sync with Attach a map showing the location of the event Enter the location of the event Enter a title Set a start and end date for the event Add more details Set an alarm 4 Tap SAVE to save the event ...

Page 70: ... sync with open the Apps screen and tap S Planner MORE Manage calendars Add account Then select an account to sync with and sign in When an account is added it will appear on the list S Health Introduction S Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness Starting S Health When running this app for the firs...

Page 71: ...ammes To add trackers goals or programmes to the S Health screen tap MORE Manage items and then select items under the TRACKERS GOALS or PROGRAMMES tab TRACKERS Monitor your activities food intake and body measurements GOALS Set your daily fitness goals and view your progress PROGRAMMES Use customisable exercise programmes To access more information about S Health functions tap MORE Settings Help ...

Page 72: ...ion may be stored until the completion of such purposes You can delete personal data stored by S Health by using the Reset data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that you select as...

Page 73: ...ecording While making a voice recording tap BOOKMARK to insert a bookmark Start recording 3 Tap SAVE to finish recording My Files Access and manage various files stored in the device On the Apps screen tap Samsung My Files View files by category or view files stored in the device To check the status of used and available memory tap STORAGE USAGE To search for files or folders tap SEARCH ...

Page 74: ... alarm options tap OPTIONS set alarm options and then tap SAVE To activate or deactivate alarms tap the clock icon next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If you have previously enabled the snooze option tap SNOOZE to repeat the alarm after a specified length of time Deleting alarms Tap on an alarm in the list of alarms World clock On the Apps screen tap C...

Page 75: ...and then tap START To open the keypad to enter the duration tap the duration input field 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Tap Calculator on the Apps screen Rotate the device to landscape orientation to display the scientific calculator If Auto rotate is disabled tap to display the scientific calculator To see the calculation history tap HISTOR...

Page 76: ...of favourites stations Scan and save available stations automatically Enter radio station frequency manually Fine tune the frequency Record a song from the FM radio View the list of available stations Access additional options Add the current radio station to the favourites list Search for an available radio station Turn the FM radio on or off Scanning radio stations Tap Samsung Radio on the Apps ...

Page 77: ...earch for information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search for locations and view location information for various places Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later Play Movies TV Download videos to watch from ...

Page 78: ...it all your photos and videos from various sources in one place Hangouts Chat with your friends individually or in groups and use images emoticons and video calls while you are chatting Google Search quickly for items on the Internet or your device ...

Page 79: ...s the Internet or other network devices Turn offWi Fi to save the battery when not in use 1 On the Settings screen tap Wi Fi and then tap the switch to activate it 2 Select a network from theWi Fi networks list Networks that require a password appear with a lock icon 3 Tap CONNECT Once the device connects to aWi Fi network the device will reconnect to that network each time it is available without...

Page 80: ...on request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Tap Gallery on the Apps screen 2 Select an image 3 Tap Share Wi Fi Direct and select a device to transfer the image to 4 Accept theWi Fi Direct connection request on the other device If the devices are already conne...

Page 81: ...urposes for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Bluetooth and then tap the switch to activate it The detected devices are listed 2 Select a device to pair with If the device you want to pai...

Page 82: ...e auto generated passkey If the device you want to pair with is not in the list request that the device turns on its visibility option 4 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 Tap Bluetooth on the Settings screen The device displays the paired devices in the list 2 Tap next to the device name to unpair 3 Tap Unpair Flight mode This disables all wi...

Page 83: ...SB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Mobile hotspot and tethering Mobile hotspot 2 Tap the switch to activate it Th...

Page 84: ...e and tap the Set mobile data limit switch to activate it 2 Drag the limit adjustment bar upwards or downwards to set the limit 3 Drag the warning adjustment bar upwards or downwards to set a data usage alert level The device will alert you when the warning level is reached SIM card manager Activate your SIM or USIM cards and customise the SIM card settings Refer to Using dual SIM or USIM cards fo...

Page 85: ...ettings Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to print files Refer to Printing for more information MirrorLink Use the MirrorLink feature to control your device s MirrorLink apps on the vehicle s head unit monitor Refer to Mirro...

Page 86: ...ewing content such as images or documents tap Share Print All printers and then select a printer MirrorLink Connect your device to a vehicle to control your device s MirrorLink apps on the vehicle s head unit monitor On the Settings screen tap More connection settings MirrorLink Your device is compatible with vehicles that support MirrorLink version 1 1 or higher Connecting your device to a vehicl...

Page 87: ...an also automatically optimise the device with a tap of your finger Using the quick optimisation feature On the Settings screen tap Smart Manager CLEAN ALL The quick optimisation feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Scanning for malware ...

Page 88: ...p the App power saving switch to activate it You can set the device to charge the battery more quickly Tap the Fast cable charging switch to activate it Storage Check the status of the used and available memory On the Settings screen tap Smart Manager Storage Managing the memory To delete residual files such as cache tap DELETE To delete files or uninstall apps that you do not use any more tap DET...

Page 89: ...calls Volume Adjust the volume level for call ringtones music and videos system sounds and notifications Ringtone Change the ringtone settings Vibration pattern Select a vibration pattern Notification sounds Select a default notification sound You can also change the notification settings for each app Touch sounds Set the device to sound when you select an app or option on the touchscreen Screen l...

Page 90: ...Hide on lock screen Hide notifications from the selected app when the device is locked Hide content on lock screen Hide the content of notifications from the selected app when the device is locked More settings Customise additional notification settings for the selected app Do not disturb Set the device to mute incoming calls and notification sounds except for allowed exceptions On the Settings sc...

Page 91: ... before turning off the display s backlight LED indicator Set the device to turn on the LED indicator while the battery is charging when you have notifications or when you make voice recordings Screensaver Set the device to launch a screensaver when the device is charging or connected to a dock Advanced features Activate advanced features and change the settings that control them On the Settings s...

Page 92: ...mute incoming calls or alarms by facing the device s screen downwards Direct Share Set the device to display the people you contacted on the sharing options panel to allow you to share content directly Wallpaper Change the wallpaper settings for the Home screen and the locked screen On the Settings screen tap Wallpaper Themes Apply various themes to the device to change the visual elements of the ...

Page 93: ...ss the Find my mobile website findmymobile samsung com to track and control your lost or stolen device Unknown sources Set the device to allow the installation of apps from unknown sources Secure startup Your device s data is encrypted to prevent others from accessing it if the device is lost or stolen To use your encrypted device you must decrypt the device s data every time you turn on the devic...

Page 94: ...t reset Then you must re register your fingerprints For better fingerprint recognition When you scan your fingerprints on the device be aware of the following conditions that may affect the feature s performance The Home key contains a fingerprint recognition sensor Ensure that the Home key is not scratched or damaged by metal objects such as coins keys and necklaces The screen protector supplied ...

Page 95: ...ur fingerprint to unlock the screen Deleting fingerprints You can delete registered fingerprints 1 On the Settings screen tap Lock screen and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap EDIT 4 Tick fingerprints to delete and tap REMOVE Verifying the Samsung account password Use fingerprints to verify your Samsung account password You can use a fingerprint in...

Page 96: ...use your fingerprint to verify your account and password to sign in to the webpage Privacy and safety Options Change the settings for maintaining your privacy and safety On the Settings screen tap Privacy and safety Location Change settings for location information permissions App permissions View the list of features and apps that have permission to use them You can also edit the permission setti...

Page 97: ...Attach pictures switch to activate it The Attach pictures option may not be available depending on the region or service provider Adding emergency contacts On the Settings screen tap Privacy and safety Send SOS messages Send messages to ADD Tap Create contact and enter contact information or tap Select from contacts to add an existing contact as an emergency contact Easy mode Easy mode provides an...

Page 98: ...s to improve accessibility for users with hearing impairment Dexterity and interaction Customise the settings to improve accessibility for users who have reduced dexterity Direction lock Change the directional combination settings for unlocking the screen Direct access Set the device to open selected accessibility menus when you press the Home key three times quickly Notification reminder Set the ...

Page 99: ...gs screen tap Accounts Add account 2 Select an account service 3 Follow the on screen instructions to complete the account setup To sync content with your accounts select an account and select items to sync Removing accounts On the Settings screen tap Accounts select an account name select the account to remove and then tap MORE Remove account Google Configure settings for some features provided b...

Page 100: ...imes for optimal performance Reset settings Return the device s settings to the factory default settings without deleting data Reset network settings Return the network connection settings to the factory default settings Factory data reset Return the device to the factory default settings and delete all data Language and input Select device languages and change settings such as keyboards and voice...

Page 101: ...ndby time and reduce battery consumption by displaying a simpler layout and allowing limited access to an app Refer to Ultra power saving mode for more information App power saving Save battery power by optimising the battery usage for each app Percentage on status bar Set the device to display the remaining battery life Fast cable charging Set whether to use the fast cable charging feature to cha...

Page 102: ...time Automatically update the time and date when moving across time zones When this feature is deactivated you can manually set the date time and time zone Use 24 hour format Display time in 24 hour format User manual View help information to learn how to use the device and apps or configure important settings On the Settings screen tap User manual About device Access device information edit the d...

Page 103: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 104: ...ed or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power k...

Page 105: ...to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while movin...

Page 106: ...r feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Centre Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring fi...

Page 107: ...ces may not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Another Bluetooth device is not located Ensure that the Bluetooth wireless feature is activated on your device Ensure that the Bluetooth wireless ...

Page 108: ...erwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s s...

Page 109: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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