56
Appendix
Appendix
■ au after-sales service information
Services
Repair and Delivery Service
Members
Others
Replacement mobile phone delivery service
Spontaneous failure
(1st year)
Free of charge
No recompense
Spontaneous failure
(2nd year or later)
See the "Replacement
mobile phone delivery
service" (membership)
fee table below.
Partially damage,
water soak,
irreparable damage,
theft or loss
Holding over and repair
Spontaneous failure
(1st year)
Free of charge
Free of charge
Spontaneous failure
(2nd year or later)
Free of charge (for 3
years)
Actual cost
Partially damage
Customer charge
Upper limit: 5,000 yen
Water soak,
irreparable
Customer charge
10,000 yen
Loss, theft
No recompense
No recompense
(model change)
* Charge amounts are all tax excluded.
■ "Replacement mobile phone delivery service" (membership) fee
Applicable
conditions
First use
Second use
Normal
5,000 yen/
3,000 yen (Longtime
au users discount
*1
)
8,000 yen/
6,000 yen (Longtime
au users discount
*1
)
Both "WEB discount"
*2
/ "No replacement
discount"
*3
are applied
4,000 yen/
2,000 yen (Longtime
au users discount
*1
)
7,000 yen/
5,000 yen (Longtime
au users discount
*1
)
Only "No substitute
discount"
*3
is applied
4,500 yen/
2,500 yen (Longtime
au users discount
*1
)
7,500 yen/
5,500 yen (Longtime
au users discount
*1
)
* Charge amounts are all tax excluded.
*1 This covers customers who are in the third year (25 months) or more of usage,
or all of the lines in the family discount which the customer belong to. This
covers customers who are using data communications terminals and tablets,
who are enrolled in set discounts (WIN single set discounts, or smartphone set
discounts), if the line contracts which cover the set discounts are for the third
year or longer.
*2 WEB discount: If you subscribe the "Replacement mobile phone delivery service"
from the au homepage, 500 yen will be discounted from your service fee. Since
no substitute mobile phone is provided in "WEB discount", the "No substitute
discount" will also be applied automatically.
*3 No substitute discount: If you do not request a substitute mobile phone
when using the "Replacement mobile phone delivery service", 500 yen will be
discounted from the service fee. Check the au Web site for details.
Online Replacement Desk (24 hours a day over the Internet)
* Can be accepted only from a personal computer or smartphone
https://www.au.com/support/service/mobile/trouble/repair/application/ (in
Japanese only)
Summary of Contents for Galaxy Note 8
Page 1: ...Basic Manual SCV37...
