Samsung Galaxy S20+5G, Notes On Usage

Page 1: ...ry card commercial item or microSDXC memory card commercial item is called microSD memory card for short All of the indicated amounts exclude tax unless otherwise specified Company names and product names referred to in this manual are trade marks or registered trademarks of respective companies The TM and marks may be omitted in this manual SCG02 ...

Page 2: ...39 Notes on using Bluetooth Wireless LAN Wi Fi Functions 45 Available Security Codes PIN Code 49 Notes on Data Communication Charge 51 Notes on Applications 51 Configuring the App s Permissions 52 Take your Manners with you as well 53 Appendix 55 Updating Software 55 After Sales Service 56 FCC RF Exposure Information 59 Export Administration Regulations 59 Intellectual Property Rights 60 ...

Page 3: ...ort 故障紛失サ ポート Repair and Delivery Support 便利な機 能 Convenient function トラブル診断を試す Try Trouble diagnosis Alternatively you can also check it on the au website https www au com trouble check Japanese Please also refer to the 故障とお考えになる前に Troubleshooting from 取扱説明書 詳細版 Full Instruction Manual Japanese and オンラインマニュ アル Online Manual Japanese available on the au homepage https www au com online manual scg02...

Page 4: ...floods or other natural disasters as well as fires actions by third parties other accidents intentional or mistaken misoperation by the customer or use under other unusual conditions outside the responsibility of the Company The Company is not liable for any incidental damages change disappearance of saved content loss of business income disruption of business etc arising from use of or inability ...

Page 5: ...es of individual data such as photos and videos you took and music on your PC by sending each file as mail attachment etc Note however that you may not be able to make copies of any copyrighted data even by the above mentioned means Do not discard the product together with regular trash Please cooperate in the collection of the product including optional accessories when it is no longer needed to ...

Page 6: ...or serious injury 1 may directly result from improper use Warning This sign denotes that death or serious injury 1 may result from improper use Caution This sign denotes that minor injury 2 or property damage 3 to property may result from improper use 1 Serious injury Loss of sight injuries burns high low temperature electric shocks bone fracture poisoning etc with subsequent complications and or ...

Page 7: ...h wet hands is not allowed Do Indicates an action that must be obeyed at all times Unplug Indicates that the power plug must be disconnected from the outlet Precautions common to the product main unit internal battery charging equipment au IC card peripheral devices Danger Don t Do not use store or leave the equipment in a place subject to high temperature or in places where heat builds up such as...

Page 8: ...o do not charge the product in a place exposed to water such as bathroom May cause fire burns injuries electric shocks etc For waterproofness refer to the following uP 39 Precautions for Waterproofness Dustproofness Don t Do not subject the product to strong pressure or break the product Especially when bringing the product putting in a pocket of clothes do not let the product hit against surround...

Page 9: ...proofness refer to the following uP 39 Precautions for Waterproofness Dustproofness No liquids Do not put liquids drinking water sweat seawater pet urine etc into the charging jack or the external connection terminal May cause fire burns injuries or electric shocks etc For waterproofness refer to the following uP 39 Precautions for Waterproofness Dustproofness Do Use the optional equipment specifi...

Page 10: ...oduct May cause fire burns or injuries etc Do When charging with the wireless charger sold separately remove the cover etc with which the product is equipped It may fail to charge due to the material and thickness of the cover and foreign objects such as dust between the product and the cover which may cause fire burns or injuries etc Do Turn the product OFF near high precision electronic control ...

Page 11: ...be careful not to drop it especially do not use it during refueling Ignition to flammable gas etc may cause explosion or fire etc Do When anything is different from before such as the equipment generates strange smells or strange sounds emits smoke produces heat becomes discolored or deformed etc during use charging or while being stored then perform the following operations carefully Remove the p...

Page 12: ...emory card tray and SIM card removal tool sample etc May be accidentally swallowed or cause injuries electric shocks etc Do Exercise caution that the temperature of the product rises when the product is continuously being used for prolonged periods and while it is charging In addition be careful to not unintentionally touch it continuously if you putting it in a pocket of clothes or fall asleep et...

Page 13: ...eceive medical care from a doctor immediately The substance inside the product may cause loss of sight or poor health etc Warning Don t Do not lighten the flash light near eyes Especially when you capture babies or infants keep the product enough distance away from babies and infants Such as vision disability may result Accident such as injuries may result from being dazzled or shocked Don t Do no...

Page 14: ...ontain metal the product or another device May cause fire burns or injuries etc Don t When using the Wireless PowerShare function to charge another device do not place metallic items such as straps and clips that contain metal between the product and another device May cause fire burns or injuries etc Don t Do not charge another device with the Wireless PowerShare function when any parts wet with ...

Page 15: ...low the instructions of the facility Turn the product OFF in areas where use is prohibited The product s signals may affect electronic equipment and electronic medical equipment Do When you talk by setting hands free ringtone is sounding loudly or during standby keep the product away from your ear And when connecting the earphone microphone etc to the product and play a game video or music etc adj...

Page 16: ...ked fluid may catch fire and may cause ignition or explosion etc Do Take measures to prevent pets from biting on the product The internal battery may ignite explode generate heat or leak and may result in fire burns injuries etc Caution Don t For using a motion sensor check the safety around hold the product and do not swing it more than necessary May cause injuries etc Don t If the display part i...

Page 17: ...mouth etc rinse with clean water and seek medical care immediately Don t When removing an au IC card be careful of the nib of the SIM card removal tool sample as it may damage a part of your body such as fingers Touching the nib of the SIM card removal tool sample may cause injuries etc Do To use the product in car check with automobile manufacturer or dealer to determine how the product is affect...

Page 18: ...e if it gets damaged May cause fire burns or electric shocks etc Don t If you hear thunder do not touch the specified charging equipment sold separately May cause electric shocks etc Don t Do not short the charging jack while it is connected to the outlet Do not touch the charging jack with a part of your body such as your hand or finger May cause fire burns or electric shocks etc Don t Do not pul...

Page 19: ...nds Do not touch the code of the specified charging equipment sold separately USB cable charging jack or power plug with wet hands May cause fire burns or electric shocks etc Do Only use with the specified power source and voltage When charging the product overseas use the specified charging equipment sold separately for global use If incorrect power source and voltage is used this may cause fire ...

Page 20: ...ibrillator equipped consult a doctor about the use of the wireless charger sold separately The product s signals may affect the performance of electronic medical equipment Do When unplugging and plugging in the specified charging equipment sold separately from and into the product do not forcibly pull on the cord etc and straightly unplug and plug into the connecting terminals If not properly unpl...

Page 21: ...electric shocks etc Unplug Always remove the power plug from the outlet when cleaning the equipment Cleaning while still plugged in may cause fire burns or electric shocks Caution Don t Do not touch a specified charging equipment sold separately continuously that has been connected to the outlet May cause burns etc au IC card Caution Do Be careful not to injure yourself finger etc with the cut sec...

Page 22: ...ith the device manufacturer to determine how the device is affected by electrical signals The product s signals may affect the operation of the electronic medical equipment Do When you can not move freely etc and you have difficulties to keep a distance of 15 cm or more from others turn the airplane mode on or power off the product not to transmit signals There may be wearers of medical equipment ...

Page 23: ... a long time may cause hearing loss Also raising the volume too high might prevent you from hearing sounds around you which might in turn lead to a traffic accident at a railroad crossing or pedestrian crossing Do When adjusting the volume raise the volume a little at a time If you raise the volume too much from the outset sudden loud noise from the earphone etc might adversely affect your ears Do...

Page 24: ...consult a dermatologist Itching rashes eczema etc sometimes occurs depending on your physical constitution and condition For parts materials uP 24 Material List Do Store the SIM card removal tool sample in a place where babies and infants cannot reach If it is accidentally swallowed it might result in suffocation or injuries etc USB cable CtoC sample Warning No liquids Do not use in places subject...

Page 25: ... and condition For parts materials uP 24 Material List Clear case sample Caution Don t Do not get your fingers caught when attaching the Clear case sample May cause injuries etc Do While using Clear case sample if you feel any abnormality with your skin immediately consult a dermatologist Itching rashes eczema etc sometimes occurs depending on your physical constitution and condition For parts mat...

Page 26: ...au IC card microSD memory card tray side Aluminum Anodizing au IC card microSD memory card tray packing Silicone Rear panel Glass AS coating Side key Volume key Aluminum Anodizing Receiver Speaker Aluminum Anodizing Rear camera surrounding area Aluminum Anodizing Rear camera lens panel Glass AF coating USB Type C connection terminal Corson Alloy Gold plating USB Type C connection terminal surround...

Page 27: ...eatment Cable TPE Corrosion treatment Switch PC UV coating Earphone speaker part TPU Corrosion treatment Earphone outer covering PC UV coating Earphone AKG area PC Corrosion treatment Earphone cable border side of the speaker TPE Corrosion treatment Earpiece Silicone Corrosion treatment SIM card removal tool sample Part Material Surface treatment Unit SUS304 Barrel polishing USB cable CtoC sample ...

Page 28: ...26 Notes on Usage Clear case sample Part Material Surface treatment Main unit TPU ...

Page 29: ... by the warranty even if there is no external damage To ensure waterproof property equivalent to IPX5 and IPX8 of the product make sure to attach the au IC card microSD memory card tray securely when using the product au does not guarantee actual operations under all states Do not allow water to enter the product interior or splash water on the charging equipment accessories Do not open or close t...

Page 30: ...s possible from land line phone TV radio etc may cause affect the product The product may become warm while charging etc depending on the situations but this is not abnormal Do not place near corrosive chemicals or in places where corrosive gas is generated Doing so may cause a fault Do not use outside when you can hear thunder Doing so might risk lightning strikes and electric shock Be sure to us...

Page 31: ... Do not expose the camera lens to direct sunlight for a long time Doing so might cause fault Do not use store or leave the product in places subject to direct sunlight e g in automobiles places that get hot places that get extremely cold and in humid or dusty places Doing so might cause fault Do not leave on unstable places such as rocky stands or tilting surfaces especially while charging the pro...

Page 32: ...oreign object placed on the display Operation with a protective sheet or sticker on the display Operation with water drops or dew condensation attached on the display Operation with wet or sweaty fingers Operation underwater Never use modified product Use of a modified device violates the Radio Law and the Telecommunications Business Act The product is compliant with rules on the technical standar...

Page 33: ... or a fault While writing reading data to from a microSD memory card do not subject the product to vibration or impact or turn off the power Doing so might cause loss of data or a fault Do not cover the proximity light sensor with your finger or put a sticker on it Doing so may hinder it from detecting the ambient brightness and functioning correctly Do not put a sticker etc on the proximity light...

Page 34: ...lly charge or fall When using the Wireless PowerShare function to charge another device remove any commercially available cases covers plastic film stickers and so on attached to the product or another device before charging When using the Wireless PowerShare function to charge another device check that the product and another device are not wet If you run an application on the product when using ...

Page 35: ... operation of the touch panel Organic EL OLED display Although lightning intensity of OLED can be decreased partly and displayed color can be changed when the same image has been displayed for a long time the brightness set to bright more than necessary or using extremely for a long time It is not abnormal because that is the characteristic of OLED Although the OLED used on the product is made usi...

Page 36: ...the usable time after each charge has become extremely short stop using the battery as it is at the end of its service life As the battery is built in you can have it replaced at an au shop for a fee Note that you will not be able to use the product for a certain period of time The battery lifespan varies depending on how the product is used Depending on the use condition the internal battery may ...

Page 37: ...harging wirelessly If the product vibrates it may not fully charge or fall off the wireless charger Remove any commercially available cases covers plastic film stickers and so on attached to the product before charging Check that the wireless charger sold separately and the product are not wet Do not wirelessly charge the product while it is connected to the specified charging equipment sold separ...

Page 38: ...be able to be charged and will heat up while charging and the product and the cards might malfunction or be damaged au IC card Do not forcibly remove or insert the au IC card Be careful not to exert excessive force when inserting the card into your au cell phone You are responsible for any damage caused by inserting your au IC card into some other IC card reader writer etc Do not put stickers etc ...

Page 39: ...val tool sample Doing so might cause it to break or damage When disposing of it follow the rules regarding disposal in your area Do not use the SIM card removal tool sample for any other purposes except for what is written in this manual also do not use it on other mobile device Doing so might cause the mobile device to break or damage it USB cable CtoC sample Do not use the USB cable CtoC sample ...

Page 40: ...out their consent as it might infringe on rights of portrait Note that shooting and recording may be restricted at some live performances shows and exhibitions even for purpose of private use Be careful about the copyright and portrait right when posting images you shot etc on the Internet homepages Backup content on the product Please back up important content recorded or downloaded for the produ...

Page 41: ... to depth of 1 5 m in static tap water at room temperature left there for 30 minutes and then taken out 3 IP6X equivalent means that dust does not enter the interior of a phone after it is placed in a device containing dust with diameter of 75 μm or less for 8 hours agitated and then taken out au does not guarantee actual operations under all states Malfunctions deemed to be caused by inappropriat...

Page 42: ... high water pressure to or immerse the product for a prolonged period Do not wash the product using a washing machine or ultrasound cleaner Do not immerse the product in a bathtub The product is not heat resistant Abrupt temperature changes may cause condensation to form and may result in malfunctions Wait for the product to reach normal temperature when taking it into a warm bathroom etc from col...

Page 43: ...t with your hands holding the au IC card microSD memory card tray so that it does not open Do not use a brush or sponge If the product gets wet After the product gets wet drain water and wipe the product with a clean dry cloth Water droplets adhered on the product may freeze in cold regions Continued use of the product in such condition may cause malfunctions Do not leave any water droplets on the...

Page 44: ...e receiver speaker mouthpiece microphones upper lower microphone rear speaker etc with a sharp object Doing so may damage deform the product and may allow water to enter the interior of the product Charging Accessories and optional devices are not waterproof Check the following before and after charging Never try to charge the product when the product is wet Doing so may cause fire burns injuries ...

Page 45: ...t or make it harder to hear the sound Follow the steps below to drain water a Hold the product firmly and wipe off moisture on the product surface and back side with dry clean cloth etc b Shake the product approximately 20 times firmly holding it until there is no more water splattering c Swing the product about 20 times against a dry clean cloth etc to wipe off water remaining in the tray eject h...

Page 46: ...Wipe off water drained from the product with dry clean cloth etc and dry naturally Water if any remaining in the product may ooze up after wiping off Do not wipe off water remaining in gaps directly with a cotton swab etc ...

Page 47: ...other devices Do not use the product in places where electromagnetic waves are generated or near electric products AV and OA equipment or other magnetized devices Subjecting the product to magnetic or electrical noise might increase noise and prevent it from performing communications The product is particularly susceptible to noise when it used near a microwave oven Using the product near a TV rad...

Page 48: ...f the device stop the emission of radio waves 3 If you are unclear on any points or are troubled by anything contact an au shop or Customer Center The connections between the product and all other Bluetooth and wireless LAN Wi Fi devices have not been confirmed Therefore connections with all Bluetooth and wireless LAN Wi Fi devices are not guaranteed The product supports security features for wire...

Page 49: ...i Fi functions of the product use frequencies in the 2 4 GHz band XX8 Bluetooth function 2 4FH1 XX8 The product uses the 2 4 GHz band For FH1 FH SS is used as the modulation scheme The interference distance is about 10 m or less XX8 uses other schemes and interference distance is about 80 m or less Wireless LAN Wi Fi function 2 4DS OF4 The product uses the 2 4 GHz band DS SS and OFDM are used as t...

Page 50: ...Hz band wireless LAN outdoors is prohibited by Law except when communicating with access point of 5 2 GHz high output data communication system or relay station The channels used on the product are as follows W52 5 2 GHz band 36 40 44 48 ch W53 5 3 GHz band 52 56 60 64 ch W56 5 6 GHz band 100 104 108 112 116 120 124 128 132 136 140 144ch ...

Page 51: ...ts Make sure to change the initial value to your own unique number Security code Example of usage To do remote operation of Voice mail and Call forwarding services from a land line phone To use Customer Center and to do various inquiries applications and modifications on the au homepage Initial value A four digit number chosen by the customer and noted on the application form Password Osaifu Keita...

Page 52: ...purchase You can change PIN 1 code to any four to eight digit number and set the PIN 1 code entry to be required as necessary If you require a PIN 1 code to be entered make sure to change the number to your own unique number PUK code In case the PIN 1 code is locked you can unlock it by entering the PUK code PUK code is an eight digit number given at the time of purchase which is printed on the ba...

Page 53: ...one And might cause virus infection damage various data and send out your location information usage history or personal information stored in your cell phone via the Internet The Company assumes no responsibility for any problems that might be caused by the applications you have installed In such case you may be charged a repair fee even during the warranty period The Company assumes no responsib...

Page 54: ...ollow the onscreen instructions If you do not select Allow you may be unable to activate the app function or the function may be restricted To change the permission setting on the home screen flick up or flick down Settings Apps tap the application whose permission setting you wish to change Permissions tap the permission you wish to change follow the onscreen instructions A screen explaining the ...

Page 55: ...riving a car or motorbike is prohibited by law Use of a cell phone while riding a bicycle may be punishable by some regulations Traffic accidents may be caused due to ambient sounds being hard to hear or due to you being distracted by the screen display Especially be careful at the railroad crossing station platform or pedestrian crossing As there are usage restrictions in an airplane follow the i...

Page 56: ...isturb others while you are in shinkansen a hotel lobby etc Be careful not to be loud while talking If you are in a place with people around you such as a train be aware of noise emanating from your headphones or earphones Ask permission if you take photos with your cell phone camera Please keep general morals when using camera functions There may be a person with a cardiac pacemaker nearby at a p...

Page 57: ...erminal can be used in optimum condition You are recommended to back up your data before updating software Be sure to fully charge the internal battery before use Updating software may fail if the battery level is low or becomes low while updating Check the radio wave condition Updating software may fail in poor reception areas If software update has failed or stopped update the software again If ...

Page 58: ...ay that you first buy the product Before handing in the product for repair make a backup of the contents of memory since they may disappear during repair Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost Recycled parts that meet the Company s quality standards are sometimes used for repair Collected au device by Replacemen...

Page 59: ...he warranty period and during normal use that follows the precautions listed in the instruction manual au will repair the device for free 3 Repairs will not be free of charge in the following cases even during the warranty period Or repair may not be possible a If you did not follow the instruction manual and use the device correctly b If the device broke or was damaged by unauthorized repairs or ...

Page 60: ...vices refer to au homepage https www au com mobile service kosho funshitsu Japanese You can apply for membership only at the time of purchasing your au device Once you cancel the membership you cannot reapply for it until you purchase an au device next time Note that when changing the model or purchasing an extra device this service only covers the most recently purchased au device When an au devi...

Page 61: ...Administration Regulations The product and its accessories may be subject to the Japan Export Administration Regulations Foreign Exchange and Foreign Trade Law and its related laws In addition U S Export Administration Regulations may apply to the product and its accessories To export and re export the product and its accessories take the required measures on your responsibility and at your expens...

Page 62: ...of the Wireless Power Consortium FeliCa is a contactless IC card technology developed by Sony Corporation FeliCa is a registered trademark of Sony Corporation is a registered trademark of FeliCa Networks Inc Twitter and Twitter logo are trademarks of Twitter Inc and are used under license The Instagram name and logo are trademarks of Instagram Inc Facebook and Facebook logo are trademarks or regis...

Page 63: ...er license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are trademarks of Dolby Laboratories Amazon Amazon co jp and Amazon co jp logo are trademarks or registered of Amazon com Inc or its affiliates QR code is a registered trademark of the DENSO WAVE Incorporated TRENDMICRO VirusBuster are trademarks of Trend Micro Inc All other company names and product names are trademarks ...

Page 64: ... the personal and noncommercial use of a consumer to i encode video in compliance with the AVC standard henceforth referred to as AVC video and or ii decode AVC video that was encoded by a consumer engaged in a personal and noncommercial activity and or was obtained from a video provider licensed to provide AVC video No license is granted or shall be implied for any other use Additional informatio...

Page 65: ... toll free Business hours 9 00 20 00 7 days a week For theft loss damage toll free Repair and Delivery Support Center For theft loss damage toll free From non au cell phones general subscriber phones From au cell phones without area code For inquiries call Customer Center In case above numbers are not available call toll free From non au cell phones general subscriber phones From au cell phones wi...