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Connecting to a WiFi router blocking 
the incoming calls can cause this issue. 
In most cases it can be resolved by 
doing the following:

1. Disconnect from WiFi

2. Factory reset the WiFi router (refer 
to WiFi router user manual)

3. Update WiFi router to latest 
firmware (refer to WIFi router user 
manual)

4. Enable/disable VoIP or SIP related 
settings on the WiFi router (refer to 
WiFi router user manual)

Phone Does Not Ring for Incoming Calls

If problem persists, contact customer 
care at http://support.textnow.com 
or 1 (888) 250-5255

 

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Summary of Contents for Galaxy S4

Page 1: ...Samsung Galaxy S4 Quick Start Guide www textnow com...

Page 2: ......

Page 3: ...th a reasonably priced monthly plan We hope you love your phone This guide is intended to teach you about setting up your TextNow powered phone and using its unique features If you require assistance...

Page 4: ...t s in this Guide Setting Up Your Phone 4 Tips and Tricks 12 Using Voicemail 13 Minimizing Data Usage 18 Using Calling Forwarding 19 Downloading Games and Apps 23 Setting Ringtones and Notifications 2...

Page 5: ...3 Troubleshooting Common Issues 27 Garbled or Choppy Audio 28 Phone Will Not Charge 29 Phone Does Not Connect to 4G 29 Phone Does Not Ring for Incoming Calls 30...

Page 6: ...etwork While connected to Wi Fi you will get faster Internet speeds better call quality and conserve your data The following steps will show you how to connect to a Wi Fi network If you have already c...

Page 7: ...1 Tap the Applications icon 5...

Page 8: ...2 Tap the Settings icon 6...

Page 9: ...3 Tap the Wi Fi row 7...

Page 10: ...4 Select your Wi Fi network and enter the password if applicable 8...

Page 11: ...5 Tap the TextNow icon 9...

Page 12: ...please login with Facebook now Do not create another account or sign in with a different account Doing so will result in missing functionality such as outgoing calls and call forwarding If you forget...

Page 13: ...TextNow Features You re all set Your phone is now ready to be used To take advantage of more features in TextNow or find out what your phone number is go into TextNow and tap the menu icon on the top...

Page 14: ...Tips and Tricks Your TextNow powered phone comes with some additional features that make it unique The following pages outline some of the things you can do with your TextNow phone 12...

Page 15: ...plans When you get a voicemail there is no need to dial a special number and go through menus to hear your message All voicemail will show up as a notification in a TextNow conversation with the conta...

Page 16: ...To change your voicemail settings open the TextNow application and tap the menu button Using Voicemail 14...

Page 17: ...Go to Settings and tap Voicemail If you do not want to use voicemail you can disable it by unchecking Voicemail Service Using Voicemail 15...

Page 18: ...To use the default voicemail greeting tap Greeting and select Default Greeting To record your own custom greeting tap Custom Greeting Using Voicemail 16...

Page 19: ...By tapping Custom Greeting you will be asked to record your greeting from your phone You will also be able to play back the greeting you recorded and rerecord the greeting Using Voicemail 17...

Page 20: ...d below they are extremely data intensive You may find that you exceed your data limit very easily By using less data you ll be able to stay on a cheaper plan and save more money Streaming video onlin...

Page 21: ...lude free call forwarding Should you want to forward all incoming calls coming to your TextNow phone number to another phone number example your home phone number you can do so for free To turn on cal...

Page 22: ...Using Call Forwarding Go to Settings and tap on Call Forwarding 20...

Page 23: ...Using Call Forwarding Click on the Call Forwarding option 21...

Page 24: ...r calls to Once this is set incoming calls will no longer ring your phone and instead it will be forwarded to the phone number specified To disable call forwarding you can come back to this menu and u...

Page 25: ...un all of your favorite apps from the Google Play Store To do so tap Play Store You will be asked to create or sign into a Google Account Once you are signed into a Google Account you can either searc...

Page 26: ...Setting Ringtones and Notifications To set a different ringtone for incoming calls go to the TextNow application tap the pull out menu and tap Settings 24...

Page 27: ...Set Ringtones and Notifications Tap Ringtone to select a ringtone or tap Notification Sound to select a notifica tion sound 25...

Page 28: ...Set Ringtones and Notifications Select your preferred sound Tapping on the selection will allow you to preview the sound and tapping OK will save your selected sound preference 26...

Page 29: ...e We ve included solutions to common issues that you may encounter If you need further details you can find the most up to date informa tion at our support web site at http support textnow com Should...

Page 30: ...then System Updates then Update PRL Garbled or Choppy Audio If that does not resolve the issue try the following 1 Enable disable WiFi issue could result from a poor WiFi connection 2 Disable 4G issue...

Page 31: ...ferent power outlet or USB port if charging from a computer Phone Will Not Charge If problem persists contact customer care at http support textnow com or 1 888 250 5255 Are you in a 4G LTE coverage a...

Page 32: ...tory reset the WiFi router refer to WiFi router user manual 3 Update WiFi router to latest firmware refer to WIFi router user manual 4 Enable disable VoIP or SIP related settings on the WiFi router re...

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