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11-2 Customer inquiry cases and countermeasures
Symptom
Cause
Countermeasures
Air is evacuated from
the oven.
•
The vent of the oven is
designed to be placed
on the bottom of the
product, and air is evac-
uated from the oven.
In the past, the vent was placed on the back panel of
the oven. Since the oven was placed near the wall of a
kitchen, the wall behind the oven was discolored. Thus,
the vent of a new oven is placed on the bottom of the
product, and air is evacuated from the oven.
The oven works au-
tomatically whenever
the power is turned
on.
•
It may happen due to
power failure or abnor-
mal voltage.
•
It may happen when
the door does not close
completely.
•
Connect the power plug three seconds after discon-
necting the power plug.
•
Close the door completely => Press the Cancel button
=> Press the Start button.
Heating
•
In many cases, it may
happen when the power
level is incorrectly set.
•
It may happen when
the door does not close
completely.
•
It may happen when the
oven is out of order.
•
Select HIGH by rotating the Cooking Power Control
knob.
- KEEP WARM: This function is used to warm the
cooked food for a certain time period, not to heat the
food.
- MEDIUM/LOW: This function is used to cook the food
slowly.
•
Close the door completely. => Press the Cancel but-
ton. => Press the Start button.
•
Contact the nearest Samsung after-sales service cen-
ter.
Ground
•
Ground problem may
happen when the oven
is placed in a humid
area and the over is not
grounded.
•
Ground is not provided
by an extended electric
outlet.
•
If the oven is placed in a humid area, buy an electric
wire in a store selling electrical products. (Electric
wires for home use are also allowed) Ground the oven
through the electric wire.
•
Buy an electric wire in a store selling electrical prod-
ucts. (Electric wires for home use are also allowed)
Ground the oven through the electric wire.
Turn table occasion-
ally rotates in reverse
order.
•
Turntable has been de-
signed to rotate in either
direction since 1994.
•
In the past, the gear of the turntable was easily worn
by turning it during cleaning. Now, the turntable of the
oven is designed to rotate in both directions to prevent
damage during cleaning. (Rotation direction is set
when the oven initially operates.)
The oven sometimes
beeps.
•
The oven beeps every
minute unless the food
is in the oven after the
food is cooked com-
pletely.
•
The oven occasionally
beeps during cooking.
•
Open and close the door again. (Beeping sounds
indicate that the food is ready to be removed from the
oven after cooking is complete.)
