Samsung HG43NT690U, Install Manual

Page 1: ...NT690U HG50NT690U HG55NT690U HG65NT690U HG75NT690U Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No INSTALLGUIDE ...

Page 2: ...fies the TV the TVgives full control to the SBB orSTB Standalone mode In this mode the TVworks alonewithout an external SBB orthe STB The TVhas a Hotel Option menu that letsyou easilyset itsvarious hospitalityfunctions Please see page 28 The menu also letsyou activate orde activate some TVand hospitalityfunctions soyou can createyouroptimal hospitalityconfiguration Still imagewarning Avoid display...

Page 3: ...heating these slots and openings must neverbe blocked orcovered Do not place this apparatus in a confined space such as a bookcase orbuilt in cabinet unless proper ventilation is provided Do not place this apparatus nearorovera radiatororheat register orwhere it is exposed to direct sunlight Do not placevessels vases etc containingwateron this apparatus as this can result in a fire orelectric shoc...

Page 4: ...s high humidity chemical substances orwhere itwill operate 24 hours a daysuch as in an airport a train station etc Failure to do so maylead to serious damage toyourTV Use onlya properlygrounded plug andwall outlet An improperground maycause electric shock orequipment damage Class l Equipment only To turn off this apparatus completely disconnect it from thewall outlet To ensureyou can unplug this a...

Page 5: ... the Buttons on the Remote Control 15 Installing batteries into the remote control Batterysize AAA 16 04 Initial Setup Using the TVController 18 05 The Connection Panel 06 Connections Connecting toyourInternet network 21 Connecting the TVto an SBB orSTB 23 Connecting the Bathroom Speakers 25 Connecting the RJP Remote Jack Pack 26 07 Settingthe Hotel Option Menus Hotel Option menu items 29 Welcome ...

Page 6: ...hannel Bank Editor Smoovie TVOnly 51 Using Channel Editor 52 11 Anti theft Kensington Lock 12 Specifications and OtherInformation Specifications 56 Environmental Considerations 57 Decreasing powerconsumption 57 Supported Resolutions forUHD Input Signals 58 DisplayResolution 58 Dimensions 60 Licenses 64 English 6 ...

Page 7: ...43 55 Hotel Mount Kit Cable Guide Antenna adapter Not available in some locations The items colors and shapes mayvarydepending on the models Cables not included can be purchased separately Check foranyaccessories hidden behind orin the packing materialswhen opening the box The screen can be damagedfrom direct pressurewhen handled incorrectly As shown inthefigure make sureto gripthe edges ofthe scr...

Page 8: ...20 20 swivel To configure the TVso that it swivels 20 left and right insert the prong on the bottom of the stand through the curved hole in the Bracket HolderSwivel marked 20 Then fix the Bracket HolderSwivel to the stand using the three supplied screws as shown below 60 swivel To configure the TVso that it swivels 60 left and right insert the prong on the bottom of the stand through the curved ho...

Page 9: ...t the TV and then place the TVso that its screen faces down toward the table surface Insert the Stand Guide into the slot on the bottom of the TV Slide and assemble it to the end line in the direction of arrow 3 4 E D x 4 M4 x L14 x 4 M4 x L14 SECURITY or Tight the bottom screwfirst and upperscrewlast Progress the assemblyof screwin the manual s order NOTE Make sure to distinguish between the fron...

Page 10: ...nd and Components 65 75 A B Stand Cable Guide 1 L R R 2 NOTE Make sure to distinguish between the front and back of each componentwhen assembling them Make sure that at least two persons lift and move the TV English 10 ...

Page 11: ...2 Nut x 2 A B C D or Affix the stand to a flat surface such as a dressertop desk top or entertainment centeras shown WARNING To prevent injury you must attach this TVsecurelyto the floor a table a dressertop etc with the Hotel Mount Kit as described in these instructions English 11 ...

Page 12: ... mount kit sold separately allowsyou to mount the TVon awall Fordetailed information on installing thewall mount see the instructions providedwith thewall mount Contact a technician forassistancewhen installing thewall mount bracket Samsung Electronics is not responsible forany damage to the product orinjurytoyourself orothers ifyou select to install the TVonyourown English 12 ...

Page 13: ...the screws are firmlyattached to thewall You mayneed additional material such aswall anchors depending on the type ofwall 2 Using the appropriatelysized screws firmlyfasten a set of brackets to the TV Forthe screwspecifications referto the standard screwpart in the table under Wall Mount Kit Specifications VESA 3 Connect the brackets fixed to the TVand the brackets fixed to thewall with a durable ...

Page 14: ...onal injury Samsung is not liable forthese kinds of accidents Samsung is not liable forproduct damage orpersonal injurywhen a non VESAornon specifiedwall mount is used orthe consumerfails to followthe product installation instructions Do not mount the TVat more than a15 degree tilt Always have two people mount the TVonto awall TVsize in inches VESAscrewhole specs in millimeters C mm Standard Screw...

Page 15: ...se these buttonswith a specific feature according to the directions on the TV s screen Launches the APPS Displays information on the TV screen Moves the cursor selects the onscreen menu items and changes thevalues seen on the TV s menu Turns the TVon and off Gives direct access to channels Adjusts thevolume Selects additional digital channels being broadcast bythe same digital station Forexample t...

Page 16: ...he batteries to the symbols in the batterycompartment Use the remote controlwithin 23 feet of the TV Bright light mayaffect the performance of the remote control Avoid using nearbright fluorescent lights orneon signs The colorand shape of the remote mayvarydepending on the model English 16 ...

Page 17: ...ion is changed the TVautomaticallyturns off and on 2 Welcome to Samsung TV Select your language to start the on screen setup Bienvenue Welcome Bienvenido Use the Up and Down buttons to change the language Next Selectingyourlanguage You can change the menu language 3 Next TV installation Type Select your TV installation type TV Basic Setup Cloning Mode Factory Menu Start basic setup to use your TV ...

Page 18: ... the map that appears 7 Setup Complete Your TV is now ready to use Done Setup complete Select the Done button to complete the Initial Setup Then Hotel Option menu appears Press POWER button on the remote control to exit Usingthe TVController You can turn on the TVwith the TVController button at the bottom of the TV and then use the Control menu The Control menu appearswhen the TVController is pres...

Page 19: ...vice match the colorof the connection terminal to the cable EX LINK Connect this port to the port on the optional RJP Remote Jack Pack Thiswill allowyou to connect external devices Camcoder PC DVD players etc easily USB 5V0 5A USB HDD 5V1A Connectorforsoftware upgrades and Media Play etc Service connection DIGITALAUDIO OUT OPTICAL Connects to a DigitalAudio component English 19 ...

Page 20: ... R AUDIO L onyourTVand the otherends to corresponding audio out ports onAV Composite devices Connect componentvideo cables not supplied to the component ports PR PB Y onyourTVand the other ends to corresponding componentvideo out ports on a DVD player Match the colors on the ports and cables Ifyouwant to connect both a set top box and a DVD player you should connect the set top box to the DVD and ...

Page 21: ...a b g n communication protocols Samsung recommends using IEEE 802 11n Otherwise whenyou playvideo overa network connection thevideo maynot playsmoothly To use awireless network the TVmust be connected to awireless routerormodem If thewireless routersupports DHCP the TVcan use a DHCPorstatic IPaddress to connect to thewireless network Select a channel that is not currentlyin use forthewireless rout...

Page 22: ...connect to uncertifiedwireless routers Establishing awired Internet connection There are three mainways to connectyourTVtoyournetwork using cable depending onyournetwork setup Theyare illustrated below The Modem Port on theWall Modem Cable Not Supplied LAN Cable Not Supplied TVRearPanel External Modem ADSL VDSL Cable TV TVRearPanel The Modem Port on theWall Modem Cable Not Supplied LAN Cable Not S...

Page 23: ...le to maydifferdepending on the SBB orSTB type The remote control IR signal need to meet the following specification to use IR pass through function IR signal recieverspecification Band pass filtercenterfrequency 37 9 CarrierFrequency Duty50 Minimum Burst Length tburst 12 pulses 316 us Minimum Gap Time Between the burst tburst gap 16 pulses 422 us Minimum Gap Time between the data commands tpause ...

Page 24: ...les Contactyournearest dealeroryourSIVendorto buythe data cable not included in the TV Confirm the code on the Code Label Note the labeled end Note the labeled end SIVendor Cable code Pin assign Remark Samsung OCC Enseo Guest Tek BN39 00865B Provided NXTV BN39 01011B nStreams BN39 01110A Sonifi BN39 01011E Provided Operation Specification of Data Cable RJ12 TTL English 24 ...

Page 25: ...e Control Box Ifyou configure theVolume Control Box as shown in the figure you can control thevolume of the bathroom speakers The port that connects theVolume Control Box to the TVis a 3 5mm normal Phone jack Volume Control Box switch is a Tact switch Setting the SubAMPMode 0 Turns the SubAMPfunction off PWM off 1 Determines the Subvolume according to the TVspeakersoundvolume The TVspeakersound an...

Page 26: ...ble 4 RS 232 Cable 2Audio Cable The rearpanel maydifferdepending on the model 1 Connect the AVIN Y VIDEO port of the TVto the S VIDEO port of the RJP 2 Connect the R AUDIO L port of the TVto theAUDIO PC port of the RJP 3 Connect the HDMI port of the TVto the HDMI port of the RJP 4 Connect the EX LINK port of the TVto the RS 232 port of the RJP This Samsung TVis compatiblewith the TeleAdapt TA 7610...

Page 27: ...anyLEDs after5 minutes to avoid unnecessarylight pollution in the hotel room The LEDs thatwere turned offwill turn on again if the guest touches anyof the buttons and the 5 minute timer will restart If the guest then touches anothersource button the TVwill change to the selected source and the corresponding LEDwill be lit Afterthe RJPreset orthe TVturns off on it takes approximately10 seconds to e...

Page 28: ...ne menu item you can press the up ordown directional button to displaythe next orprevious menu item Press the RETURN orMENU button to exit the current menu item and go to a highermenu level orthe main menu To exit a Hotel Option menu turn off the TV and then turn it on again Anychangesyou made are saved except SI System Integration vendor Forchanges to SIvendor you must turn the TVoff wait until t...

Page 29: ...rned off PowerOn Channel Num When the TVis turned on it switches automaticallyto this channel PowerOn Channel Type Select the type of the channelwill be displayedwhen the TVis turned on ATV analog airband DTV digital airband CATV analog cable band CDTV digital cable band IPTV IPchannels PowerOnVolume UserDefined Letsyou setvolume level manually Last Saved When the TVis turned on it returns to thev...

Page 30: ... the same time ON When set to on guests can access the complete channel map irrespective of the selected antenna type The Channel List Channel Editorwill also populateAir aswell Cable type channels OFF When set to off guest can access the channel map corresponding to the selected antenna type Air Cable only The Channel List Channel Editorwill only showthe selected antenna type channels Dynamic SI ...

Page 31: ...ork Time Protocol Use Don t Use ServerURL URLof the serverfromwhich Time is to be updated Time Zone Time Zone of the region Music Mode Music ModeAV Allows music output from an mp3 audio playerconnected to anAVinput source on the TV When set to on you can hearsound from the playerthrough the TVwhether there is avideo signal ornot Also mutes thevideo so the TVdoes not displaya picture when a guest i...

Page 32: ...nected to an HDMI input source When set to on you can hearsound from the playerthrough an HDMI input of the RJP whetherthere is avideo signal ornot This option is onlycompatiblewith the Guest link RJP External Source USB Pop up Screen When USB is connected to the TV Default Apopupwindowappears Automatic This enters the USB content menu automatically Disable Neitherthe popupwindownorthe menu appear...

Page 33: ...ge for60 secondswhen the TVturns on EditWelcome Message Edits thewelcome message HospitalityLogo Turns the HospitalityLogo function is set to OFF BMP AVI BOTH If the function is not set to OFF the TVis turned on the logo is displayed before the signal from the initial source forthe amount of time set in Logo DisplayTime The DivX codec is not supported HospitalityLogo DL You can download the startu...

Page 34: ...l performance mayvarydepending onyourwired wireless network environment Apps ID Setting The feature to set specific Hotel ID forinstalling the app of the correspoding hotel in the Hotel TV Apps Setting Enters SamsungApps formanaging current apps and installing newapps in the Hotel TV Service Discovery Can use this feature to enable the function like DLNA LAN OUT Enable disable LAN Out When enabled...

Page 35: ... Password is reset to 00000000 SecurityMode Provides password protected administrative fucntionalityto enable ordisable features of hospitalityTV such as USB HDMI To use this option SecurityMode set to on AfterSecurityMode set to on options such as USB HDMI are automatically enabled Clone USBto TV and TVResetwill be disabled in the Hotel Option menu USB Enable ordisable USB access If this function...

Page 36: ...related to Pro Idiom encryption Ifyourbroadcasting system does not have a problem contact Samsung Service If STB SIVendorSetting appears to have failed and communication with the SI STB orSBB has failed first checkyourSI STB orSBB IfyourSI STB orSBB does not have a problem contact to Samsung Service Software Update Letsyou upgrade the TVSoftwarewith a USB flash dirve Sound BarOut If the Samsung So...

Page 37: ...rk ServerURLSetting You can enterthe address of REACH IPServer Example http 192 168 1 2 443 REACH Channel This is a DTVcable channel PTC numberforreceiving REACH datawhen the REACH RF Mode set to on Thevalue must be same as thevalue set on the REACH Server Modulator Group ID You can set the TV s group ID to manage TVs in groups on the REACH Server Modulator REACH Update Time You can set the specif...

Page 38: ...alfTickerUIwill not be displayed However all the hot keys except forroom control key on the HMS remote controlwillwork normallywithout the HalfTickerUI Display Virtual Standby Virtual StandbyMode When theAC powercord is plugged in and the poweris off this option maintains the TV s important features even afterthe screen is off Electricityconsumption mayvarydepending on the environment Reboot Time ...

Page 39: ...the directional buttons on the remote control to enterthe title and message and select Save Hotel Logo HospitalityLogo Hotel Option MUTE 1 1 9 SelectE Logo Message Hospitality Logo HospitalityLogo function displays the Hotel s picture imagewhen the TVis powered on Whenyou set HospitalityLogo to AVI BMP BOTH HospitalityLogo DL and Logo DisplayTime are enabled If there is a logo image stored in memo...

Page 40: ...e USB Cloning Hotel Option MUTE 1 1 9 SelectE Cloning The USB cloning function letsyou download user configured settings Picture Sound Channel and Hotel Option from one TVto a USB device and then upload these settings from the USB device to otherTVsets This letsyou create a standard file of settings and distribute that standard file to all the TVs inyourfacility Aftercloning certain features are a...

Page 41: ...ress the up ordown directional button to select Clone USBto TV and press the SelectE button on the remote control 6 The message Clone settingsfrom USBto TV is displayed Press the SelectE button on the remote control If there is no file to copyon the USB device orthe message that there is no file apears check the folderonyourUSB device The foldername should be T KTM2AKUCB Tables that list the setti...

Page 42: ...1 HDMI2 HDMI3 AV COMP Last Saved Yes PowerOn Option PowerOn Standby Last Option Yes Channel Channel Setup No Channel Editor No Channel Bank Editor No Mixed Channel Map ON OFF Yes Dynamic SI ON OFF Yes MyChannel ON OFF Yes Menu OSD Picture Menu Lock ON OFF Yes Menu Display ON OFF Yes Channel Menu Display ON OFF Yes Panel Button Lock Unlock Lock OnlyPower Yes Clock Local Time Standalone Manual Time ...

Page 43: ...ityLogo DL Yes Logo DisplayTime 3 second 5 second 7 second Yes Cloning Clone TVto USB No Clone USB to TV No SettingAuto Intialize ON OFF Yes Network Network Setup No Apps ID Setting Yes Apps Setting No Service Discovery ON OFF Yes LAN OUT ON OFF Yes VLAN ID ON OFF Yes SolutionVLAN ID 1 4094 Yes Device LAN ID 1 4094 Yes ARPInterval 2s 5s 10s 30s 60s 120s 180s 600s 1800s 3600s Yes System Manager No ...

Page 44: ...s Home MenuAuto Start ON OFF Yes REACH Solution REACH RF Mode ON OFF Yes REACH IPMode ON OFF Yes ServerURLSetting Yes REACH Channel Yes Group ID ALL 1 511 No REACH Update Time OFF 12 00 am 2 00 am 12 00 pm 2 00 pm Yes REACH Update Immediate ON OFF Yes REACH ConfigVersion No H Browser Solution H BrowserMode ON OFF Yes H BrowserVendor Others Sonifi Yes URLLauncherSetting Yes HMS HMS Mode ON OFF Yes ...

Page 45: ...tores initializes anyguest side menuvalues to the cloned standardvalueswhen the TV is turned off and then turned on again Note that SettingAuto Initializeworks on cloned guest side menuvalues only Settingswhich have not been cloned are ignored The table belowlists the settings that are restored to theirclonedvalueswhenyou set the SettingAuto Initialize function to on The menu items maynot be suppo...

Page 46: ... 20 Point Settings 20 Point Interval Red Green Blue Gamma HLG ST 2084 BT 1886 RGB OnlyMode ColorSpace Settings ColorSpace Color Red Green Blue Sound Sound Output Sound Mode Expert Settings Balance Equalizer HDMI InputAudio Format Digital OutputAudio Format Audio Delay AutoVolume Sound Feedback English 46 ...

Page 47: ...er Language Auto Protection Time External Device Manager Anynet HDMI CEC Game Mode HDMI UHD Color HDMI Black Level Input Device Manager Keyboard Language Keyboard Type Eco Solution Ambient Light Detection Minimum Backlight PowerSaving Mode Motion Lighting Auto PowerOff Accessibility High Contrast Grayscale Enlarge English 47 ...

Page 48: ...ugh a USB device To update the TV s software followthese steps 1 Insert a USB flash dirve containing the software update file into the USB port of the TV 2 Run Update Now MENUm Support Software Update Update Now 3 The TVdisplays a pop up message that checks forthe updatedversion 4 Move the focus to OK and then press the SelectE button on the remote control Please be careful to not disconnect the p...

Page 49: ...To set a TV s ID code followthese steps 1 Aim the remote at the TV and then press the MUTE button and the RETURN button simultaneouslyformore than 7 seconds Whenyou stop pressing the buttons the TVdisplays the current ID in the middle of the screen and a message appears 2 Press the numberon the remoteyouwant to assign to the TV The TVdisplays a message 3 Afteryou see the message ifyou press 1 the ...

Page 50: ...reaterthan 0 PowerOn MaxVolume set greaterthan 0 2 Connect an HDMI cable from the HDMI out port of the Soundbarto the HDMI IN ARC port on the TV 3 Afterthe Soundbaris connected to the TV when the TVturns on the Soundbarautomaticallydetects the TV and then automaticallyswitches to Hotel Mode Soundbarfeatures in Hotel mode Poweron off is synchronizedwith the TV HDMI CEC defaults set to on Avaiable o...

Page 51: ...elect Smoovie 3 Go to Channel Channel Bank Editor Press the SelectE button on the remote control 4 Enterthe Channel Bank Editor Edit the Channel Bank Bank1 Free channel Select the channels thatwill be accessiblewhen a remote doesn t have a card Bank2 FamilyCard Green Select the channels thatwill be accessiblewhen a remote has a GREEN CARD Bank3 Adult Card Red Select the channels thatwill be access...

Page 52: ...s edit the channel language and channel genre and delete channels This function is enabledwhen MyChannel set to On in Hotel Option menu Hotel Option MUTE 1 1 9 SelectE Channel MyChannel Applythe Screen Off to channelsyou select The Screen Off blanks out thevideo from a channel and outputs only the soundwhile displaying a screen off icon on the screen Channel Editor also letsyouviewinformation abou...

Page 53: ...nnel number the channel information is updated automatically Renamethe Channel Change the name of a channelyou select To change the name of a channel followthese steps 1 Select a channel on the Channel Edit screen 2 Use the directional buttons on the remote control move the focus to Rename Channel and SelectE button 3 Use the on screen keyboard that appears to enterthe newname forthe channel Use t...

Page 54: ...screen 2 Use the directional buttons on the remote control move the focus to Edit Channel Number and SelectE button 3 Use the up ordown directional buttons on the remote control to assign the channel number 4 Select OKwhen done and then press the SelectE button on the remote contorl Onceyou assign a channel numberto an external device you can enterthe external devicewithout opening the TV source m...

Page 55: ...msung Please find the K icon on the rearof the TV AKensington slot is beside the K icon 1 To lock the product followthese steps 1 Wrap the Kensington lock cable around a large stationaryobject such as desk orchair 2 Slide the end of the cablewith the lock attached through the looped end of the Kensington lock cable 3 Insert the locking device into the Kensington slot on the product 1 4 Lock the lo...

Page 56: ...1116 8 x 696 8 x 226 5 mm Weight Without Stand With Stand 19 0 lbs 8 6 kg 26 0 lbs 11 8 kg 26 2 lbs 11 9 kg 33 3 lbs 15 1 kg Model Name HG55NT690U HG65NT690U DisplayResolution 3840 x 2160 3840 x 2160 Screen Size Diagonal Measured Diagonally 55 Class 54 6 inches 65 Class 64 5 inches Sound Output 20W 20W Stand Swivel Left Right 20 60 90 0 Dimensions Wx H x D Body With Stand 48 4 x 27 8 x 2 4 inches ...

Page 57: ...hout priornotice Forinformation about the powersupply and more information about powerconsumption referto the information on the label attached to the product On most models the label is attached to the back of the TV On some models the label is inside the cover terminal YourTVand its accessories maylook different than the product images presented in this manual depending on the model All drawings...

Page 58: ...erticalfrequency Hz Clockfrequency MHz Polarity horizontal vertical IBM 720 x 400 70 Hz 31 469 70 087 28 322 MAC 640 x 480 832 x 624 1152 x 870 67 Hz 75 Hz 75 Hz 35 000 49 726 68 681 66 667 74 551 75 062 30 240 57 284 100 000 VESADMT 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1152 x 864 1280 x 720 1280 x 800 1280 x1024 1280 x1024 1366 x 768 1440 x ...

Page 59: ... 000 28 125 33 750 56 250 67 500 54 000 56 250 67 500 112 500 135 000 54 000 56 250 67 500 112 500 135 000 50 000 59 940 50 000 59 940 50 000 60 000 50 000 60 000 24 000 25 000 30 000 50 000 60 000 24 000 25 000 30 000 50 000 60 000 24 000 25 000 30 000 50 000 60 000 27 000 27 000 27 000 27 000 74 250 74 250 74 250 74 250 74 250 74 250 74 250 148 500 148 500 297 000 297 000 297 000 594 000 594 000...

Page 60: ...nsions Frontview Sideview The displayed image maydifferfromyourTV depending on the model 43 Unit inches 37 6 37 9 2 3 8 9 21 2 21 9 22 0 24 1 50 Unit inches 43 6 44 0 2 4 8 9 24 6 21 9 25 4 27 4 English 60 ...

Page 61: ... 55 Unit inches 48 1 48 4 2 4 8 9 27 1 21 9 27 8 29 9 65 Unit inches 56 7 57 1 2 4 11 1 31 9 46 7 32 7 35 7 75 Unit inches 65 5 65 9 2 4 13 4 36 9 56 2 37 7 41 3 English 61 ...

Page 62: ...ons can be checked at Displaysolutions samsung com Base Stand detail The displayed image maydifferfromyourTV depending on the model 43 Unit inches 2 6 6 0 21 9 7 7 8 9 R0 1 R0 3 5 3 50 55 Unit inches 2 6 6 0 21 9 8 2 8 9 R0 1 R0 3 5 3 English 62 ...

Page 63: ...s 3 6 13 4 9 6 NOTE All drawings are not necessarilyto scale Some dimensions are subject to changewithout priornotice Refer to the dimensions priorto performing installation ofyourTV Not responsible fortypographical orprinted errors English 63 ...

Page 64: ...CONNECTIONWITH HEVC ENCODED CONTENTCREATED BYATHIRD PARTY WHICH THE USER HAS ORDERED OR PURCHASED FROMATHIRD PARTY UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE PRODUCTWITH SUCH CONTENTBYALICENSED SELLER OF THE CONTENT YOUR USE OF THIS PRODUCTIN CONNECTIONWITH HEVC ENCODED CONTENTIS DEEMEDACCEPTANCE OF THE LIMITED AUTHORITY TO USEAS NOTEDABOVE The terms HDMI and HDMI High Definition Mult...

Page 65: ...02 Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products please contact the Samsung service center Samsung Hospitality Hotline 1 866 sam4biz US 1 800 749 0205 CANADA 800 1488 747 MEXICO Web site http www samsung com us business ...