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Before requesting service, please check the following.
symptom
check
remedy
the unit will not turn on.
• Is the power cord plugged into
the outlet?
• Connect the power plug to the
outlet.
a function does not work when the
button is pressed.
• Is there static electricity in the
air?
• Disconnect the power plug and
connect it again.
sound is not produced.
• Is the unit properly connected
to your TV?
• Is the Mute function on?
• Is the volume set to minimum?
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
the Picture does not appear on a tV
when the function is selected.
• Is the TV connected properly?
• Connect it correctly.
the remote control does not work.
• Are the batteries drained?
• Is the distance between remote
control and main unit too far?
• Replace with new batteries.
• Move closer to the unit.
the sound from the left/right
channels are reversed.
• Are the left/right audio output
cables from the TV connected
properly?
• Check the left/right channel and
connect it/them correctly.
the soundshare (tV pairing) failed.
• Does your TV support
SoundShare?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
• SoundShare is supported by
some Samsung TVs released
after 2012. Check your TV to
see if it supports SoundShare.
• Update your TV with the latest
firmware.
• Contact the call center.
• Press
button for 5 seconds
to reset the product.
troubleshooting
