Samsung iDCS 14B AOM, User Manual

Page 1: ...SAMSUNG iDCS SYSTEMS April 2002 iDCS KEYSET USER GUIDE Samsung Communications ACN 073 594 537 www samcom com au ...

Page 2: ...side Call 14 Universal Answer 14 Recall Flash 15 Busy Line Queuing with Callback 15 Cancelling Callback 15 INTERCOM CALLS Calling Other Stations 16 Answering Intercom Calls 16 Answer Modes 16 Busy Station Callback 17 Busy Station Camp on 17 Calling Your System Operator 18 CALL PROCESSING Holding Calls 19 20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21...

Page 3: ...ssage Indications 49 Alarm Reminder Messages 49 50 Personal Speed Dial Names 51 Station Names 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 26 Privacy Release 26 NETWORK FORWARDING Call Forward Unconditional 27 Call Forward Busy 27 Call Forward No Response 27 DIALLING FEATURES Speed Dialling 28 Programming Personal Speed Dial Numbers 28 29 One Touch Speed Dialling 29 Last Number Redial ...

Page 4: ...due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 Managing Key Assignments 51 LCR with Clear 52 Backspace with LCR 52 Advanced Programmed Message 52 Text Messaging 53 54 Caller ID 55 59 ANI 56 59 CLI 56 59 iDCS 64B MODULE WITH KEYSET...

Page 5: ...nd Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyse...

Page 6: ...irmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Spea...

Page 7: ...free opera tion and ring ing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to acti vate features via the display SCROLL KEY Used to scroll through dis plays 1...

Page 8: ... 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialling and many other system features 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialling and many other system features iDCS 14B AOM 9 ...

Page 9: ...nected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for connection of a digital station device such as a keyset or 64 button module iDCS KDB SINGLE LINE INTERFACE FKDBS If your keyset is connected to a Digital Line Interface DLI port that supports 2B D o...

Page 10: ... of the ribbon cable into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing d...

Page 11: ...KING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the han...

Page 12: ...ress TRANSFER and then dial 110 Dial 081 to turn on auto camp on or 080 to turn it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the t...

Page 13: ...ers cannot get it Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial th...

Page 14: ...reen Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with...

Page 15: ...ing Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive con ference tone Make another call either intercom or outside press the CONF key and...

Page 16: ...off you must first lift the hand set or press the SPEAKER key before dialling the access code 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the ...

Page 17: ... he she has indicated 26 NETWORK FORWARDING If you system is equipped with the L version of software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in anoth er system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a stat...

Page 18: ...S 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling 2 Redial does not apply to intercom calls 29 28 DIALLING FEATURES SPEED DIALLING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 With the handset on hook press the...

Page 19: ...number you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin diallng 2 The saved telephone number is stored in memory until you save anoth er number 3 ...

Page 20: ...a slow flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling AUTOMATIC PARK WITH PAGE KEY While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indic...

Page 21: ...ave a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you be...

Page 22: ...isplay keysets can show a reminder message See Alarm Remind er Messages under Display Features 37 36 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in...

Page 23: ...maximum 12 characters including and and press ACC000 again OR If your key has an extender other than 000 001 999 the account code contained in that bin will automatically be entered for your call 39 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone You will receive three short rings repeated Lift the handset or press ANS RLS key You are connected to the door phone...

Page 24: ... If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking 41 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock i...

Page 25: ...34 You can change your sta tion passcode whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode OHVA REJECT Your keyset can be prog...

Page 26: ...iptions While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have For ward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS key before your FNA timer expires or the call will for ward AUTOMATIC HOLD While on an o...

Page 27: ... number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you d...

Page 28: ...nd then dial 116 49 CALL LOG To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will return the keyset to idle Press the NEXT key repeatedly to scroll through all five numbers Press the...

Page 29: ...ON EXTENDER BOSS Boss Secretary 1 4 DP Direct Pickup Extension or station group number DS Direct Station Any extension number FWRD Call Forwarding 0 7 GPIK Group Pick Up 01 20 IG In Out of Group Any group you are part of MMPG Meet Me Page 0 9 PAGE Page 0 9 PARK Park orbits 0 9 51 Dial the alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes usin...

Page 30: ...E MUTE Press TRANSFER Transfer RETURN PSMG Programmed Message 01 30 RP Ring Plan 1 6 HOLD for none SG Station Group 500 or 5000 through 549 or 5049 SPD Speed Dialling 00 49 500 999 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549 NOTE Confirm that the cursor is placed correctly before you enter the ex tender LCR WITH CLEAR When you are making an outside call usin...

Page 31: ...ase where the number only is delivered the system can be programmed to insert a name for a specific telephone number received Up to 250 numbers can be stored Caller ID is provided by telephone companies as a charged service on both ISDN and analogue PSTN lines However in some circumstances you will not receive this information Common reasons are The caller has requested the telephone company to st...

Page 32: ...ift the hand set or press the SPEAKER key before you begin dialling STORING A CLIP NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin Press the STORE key The system displays the speed dial bin in which the number was stored OR Press the ...

Page 33: ...inquiring 2 If you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CLIP CALLS This feature allows you to review CLIP information for calls sent to your key set This list can contain 10 50 calls in a last in first out basis The list in cludes calls that you answered and calls that rang your keyset but that you did not answer When reviewing this list...

Page 34: ...Mi 8 This section describes how to setup your mailbox and how to use the vari ous mailbox owner features Please review this section carefully before you use your mailbox Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever al ways to notify you of new messages or calls This section can be used by mailbo...

Page 35: ...e Password 5 7 9 0 Play Options 1 Workload Management 2 Stored Telephone Numbers 3 Weekly Availability Schedule 4 5 Place a Direct Call 6 7 Personal Admin Cancel Executary 8 Pause Resume 0 Play Options 9 Record a Reminder Personal Services 1 Message Alert 2 Pager Notification 3 Deleted Messages 4 Undelivered Messages 5 Auto Play New Messages 6 Auto Play Message Information 7 Cancel Executary 8 Pau...

Page 36: ...AILBOX Outside Callers Dial the phone number that will be answered by the SVMi 8 The main greeting will answer At the main greeting dial plus your mailbox number mailbox num bers will usually match your extension number Enter your personal mailbox password when prompted the default password is 0000 Inside Callers Dial the SVMi 8 Access Number or press the key assigned to ring SVMi 8 VMMSG Enter yo...

Page 37: ... the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call 6 Forward the message and saves a copy The subscriber can be selected by dialling the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The Send and Copy Service option 6 allows a user to send copies of a m...

Page 38: ...llowed by the System Administrator They are 1 Follow Me This option is available only if the Administrator has assigned you this feature Allows the subscriber to enter an alternate location and set how long the new destination will be active This number may be an internal or exter nal number This is useful if you are frequently traveling or changing the number where you can be reached When Follow ...

Page 39: ...the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature 71 70 6 Find Me This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the...

Page 40: ...hat have not yet been picked up by the recipient 73 72 Example Hi this is John Smith I m sorry but I just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 6 Edit Personal Greetings Follow the instructions to record your greeting message When you are done recording your message you will be able to listen to the message you r...

Page 41: ...been assigned System Administration privileges PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Each of these features must be allowed by the System Administrator 1 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means sched...

Page 42: ...eave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you 77 PERSONAL ADMINISTRATION SETTINGS This menu allows y...

Page 43: ...AYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast for ward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVMi 8 79 If the password...

Page 44: ...___________________ _________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _____________________...