Samsung IDCS 14B STRIP, User Instructions

Page 1: ...YS 1 14 1 10 CHECKING STATION STATUS 1 15 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 16 1 12 SETTING STATION ON OFF OPTIONS 1 17 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER WITH MESSAGE 1 24 1 18 CALLER ID DISPLAY 1 25 2 iDCS KEYSET USER GUIDE 3 DCS KEYSET USER GUIDE 4 STANDARD TELEPHONE USER GUIDE 5 S...

Page 2: ...sed by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustrates the keys on a iDCS 28D and a iDCS 18D keyset that have special functions during programming When required these keys will be referred to by the names described below HOME PAGE Table of Content...

Page 3: ...L MANUAL PART 1 JUNE 2002 1 2 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming When required these keys will be referred to by the names described below HOME PAGE Table of Contents ...

Page 4: ...display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustrates the keys on a DCS display keyset that have special functions during programming When required these keys will be referred to by the names described below HOME PAGE Table of Contents ...

Page 5: ...r key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201 STN LOCK LOCKED OUTGOING OR 4 Enter 2 for locking all calls Internal and external calls will not be allowed 201 STN LOCK LOCKED ALL CALLS 5 Enter 0 to unlock your phone 201 STN LOCK UNLOCKED 6 Press the...

Page 6: ...efault passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing passcode default 1234 201 PASSCODE OLD CODE 3 Enter the new passcode 201 PASSCODE NEW CODE _ 4 Reenter the new passcode to verify the number If reentered correctly display shows 201 PASSCODE VERIFY SUCCES...

Page 7: ... with networking enabled 8 CALL FORWARD UNCONDITIONAL Across Network 9 CALL FORWARD BUSY Across Network CALL FORWARD NO ANSWER Across Network 0 FORWARD CANCEL This option will cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all calls to the programmed de...

Page 8: ...he programmed destination when the forwarded keyset is busy when the programmed destination is in another network node Available in enhanced version software only CFNR This option when set will forward calls to the programmed destination when the programmed destination is in another network node if the forwarded station does not answer a call before the forward no answer timer in MMC 502 expires A...

Page 9: ...MANUAL PART 1 JUNE 2002 1 8 4 Dial 1 for YES 0 for NO OR 201 FORWARD CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5 Press the transfer key to store and exit HOME PAGE Table of Contents ...

Page 10: ...transferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset or AOM will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the handset VOICE The station will not ring After a short attention tone callers can make an annoucement The called party must press the ANS RLS key or lift the handset to reply ACTION DISPLA...

Page 11: ...le below to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character you want appears on the same dial pad key as the previous character press the VOL UP or DOWN keys to move the cursor to the right or to the left DCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 Q Z 0 DIAL 1 space 1...

Page 12: ... 9 W X Y Z 9 DIAL 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL ACTION DISPLAY 1 Press the transfer key followed by 104 Display shows 201 STN NAME 2 Enter the station name using the procedure described above 201 STN NAME SAMSUNG 3 Press the transfer key to store and ...

Page 13: ...in to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again ACTION DISPLAY 1 Press the transfer key followed by 105 Display shows 201 SPEED DIAL 00 If you have no speed dial bins the display will be as shown 201 SPEED DIAL SPDBLK NOT E...

Page 14: ...ng its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED NAME 01 _ Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor 3 Enter the location name using the procedure described in Programming Your Station s Name 2...

Page 15: ...bits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 20 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 519 SG Station Group Any group number 500 519 ACTION DISPLAY 1 Press the transfer key followed by 107 Display shows the first station 201 EXT KTS 01 CALL1 2 Enter the key number e g 18 OR 201 EXT KTS 18 DS Use UP and D...

Page 16: ...Cabinet 1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 ACTION DISPLAY 1 Press the transfer key followed by 108 Display shows 201 STN STATUS P01 S1 01 OFS 01 2 Press UP or DOWN to view the status items 201 STN STATUS TYPE 24B US SET 3 Press the transfer key to exit HOME PAGE Table of Contents ...

Page 17: ...splays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar ACTION DISPLAY 1 Press the transfer key followed by 109 Display shows 201 DAY FORMAT COUNTRY WESTERN 2 Press UP or DOWN to select the display mode Press the right soft key...

Page 18: ...the handset or press the SPK button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to answer a ringing call after lifting the handset 07 NOT FOR USA This field is reserved and c...

Page 19: ...is dialed at Step 2 201 STN ON OFF AUTO HOLD OFF If option 01 from above list is dialed at Step 2 201 STN ON OFF AUTO TIMER OFF If option 02 from above list is dialed at Step 2 201 STN ON OFF HEADSET USE ON If option 03 from above list is dialed at Step 2 201 STN ON OFF HOT KEYPAD ON If option 04 from above list is dialed at Step 2 201 STN ON OFF KEY TONE ON If option 06 from above list is dialed ...

Page 20: ...t ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to select the ring tone Press the right soft key to move the cursor 3 Press the transfer key to store and exit HOME PAGE Table of Contents ...

Page 21: ...er key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cursor OR Press the left soft key to return to step 2 3 Enter alarm time in 24 hour format e g 1300 Display automatically advances to step 5 201 ALM CLK 2 HHMM 1300 NOTSET 4 Enter alarm type e g 2 OR 2...

Page 22: ...d level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is the volume you will hear internal page over the keyset speaker when your keyset is idle and BGM is turned on There are 16 volume levels level 1 is the lowest and level 16 the highest ACTION DISPLAY 1 Pr...

Page 23: ...VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from above list is dialed at step 2 201 STN VOLUME BGM VOLUME 13 4 Press the transfer key to store and exit HOME PAGE Table of Contents ...

Page 24: ...ing you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00 20 to select message number e g 05 OR 201 PGMMSG 05 PAGE ME Press UP or DOWN to select message 3 Press the left or right soft key to return to step 2 OR Press the transfer key to store and exit HOME PAG...

Page 25: ... display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 HHMM NOTSET Press UP or DOWN to select the alarm Press the right soft key to move the cursor 3 Enter the alarm time in 24 hour clock format e g 1300 201 ALM REM 2 HHMM 1300 NOTSET Display automatically ad...

Page 26: ...ID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first ANI display options are the following 0 NO DISPLAY No ANI data will be displayed 1 NUMBER FIRST The ANI number received from the Central Office will be displayed first 2 NAME FIRST Since there is no name ...

Page 27: ... select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN to select option 4 Press the transfer key to store and exit HOME PAGE Table of Contents ...

Page 28: ... 20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21 Conference Calls 22 SAMSUNG iDCS SYSTEMS August 2003 iDCS KEYSET USER GUIDE Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in de...

Page 29: ... 50 Timer Function 50 Viewing Message Indications 50 Alarm Reminder Messages 50 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 26 Privacy Release 26 NETWORK FORWARDING Call Forward Unconditional 27 Call Forward Busy 27 Call Forward No Response 27 DIALING FEATURES Speed Dialing 28 Programming Personal Speed Dial Numbers 28 29 One Touch Speed Dialing 29 Last Number Redial 29 Manual Retry w...

Page 30: ...If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 Personal Speed Dial Names 52 Station Names 52 Managing Key Assignments 52 LCR with Clear 53 Backspace with LCR 53 Advanced Programmed Message 53 Text Messaging 54 55 Caller ID 56 60 ANI 57 60 CLI 57 60 iDCS 64B MODULE WITH KEYSET 61 SVMi 4 SV...

Page 31: ...GS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem m...

Page 32: ...rt beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volum...

Page 33: ...ing ing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to acti vate features via the display SCROLL KEY Used to scroll through dis plays 10 PROGRAMMABLE KEYS W...

Page 34: ...64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 14B STRIP 9 HOME PAGE Table of Contents Guide Contents ...

Page 35: ...ine Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for connection of a digital station device such as a keyset or 64 button module iDCS KDB SINGLE LINE INTERFACE FKDBS If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your install...

Page 36: ... into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key set b...

Page 37: ... the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the ANS ...

Page 38: ...it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS key NOTES 1...

Page 39: ...s the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or pr...

Page 40: ...g button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension Pre...

Page 41: ... the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive con ference tone Make another call either intercom or outside press the CONF key and receive conference tone Make...

Page 42: ...ift the hand set or press the SPEAKER key before dialing the access code 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before yo...

Page 43: ...WARDING If you system is equipped with the iDCS 500 LE version of software or iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a s...

Page 44: ...feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 Redial does not apply to intercom calls 29 28 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 With the handset on hook press the MEMORY key or dial 16 Di...

Page 45: ...ust dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 The saved telephone number is stored in memory until you save anoth er number 3 Redial does ...

Page 46: ...ow flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing AUTOMATIC PARK WITH PAGE KEY While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating...

Page 47: ... it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing SETTING ...

Page 48: ...can show a reminder message See Alarm Remind er Messages under Display Features 37 36 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode N...

Page 49: ...e maximum 12 characters including 4 and and press ACC000 again OR If your key has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your 39 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone You will receive three short rings repeated Lift the handset or press ANS RLS key You are connected to the door phone If ...

Page 50: ... party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking 41...

Page 51: ...ory your station passcode is 1234 You can change your sta tion passcode whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode OHVA...

Page 52: ...ress TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have For w...

Page 53: ...ess TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL iDCS 500 L LE VERSION ONLY This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and cal...

Page 54: ... duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 49 48 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press ing ...

Page 55: ...times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short dela...

Page 56: ... 00 OR With the handset on hook press TRANSFER and then dial 115 plus 00 and TRANSFER again to exit 53 PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 Dial the speed dial bin number 00 49 Write your message using the procedure desc...

Page 57: ...ature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message then press SEND The basics steps in text messaging are 1 Press TMSG soft key to begin text messaging 2 Dial the 2 digit number for the desired message 3 Confirm this is the intended message then p...

Page 58: ... wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 57 56 CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone There are two types of Caller ID the first delivers the calling party s...

Page 59: ...can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR 59 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the displ...

Page 60: ...cessing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of two 64 button modules can be assigned to any keyset 61 60 Press SCROLL and then press STORE to save this number in a person al speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system ad ministrator to determine the number of bins assigned ...

Page 61: ...lbox Greeting Personal Admin 1 2 3 Change Password Record Name Enter Directory Name V1 2 only 63 SVMi 4 SVMi 8 This section describes how to setup your mailbox and how to use the vari ous mailbox owner features Please review this section carefully before you use your mailbox Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting mes...

Page 62: ...65 SVMi 8 TELEPHONE KEYPAD INTERFACE 64 HOME PAGE Table of Contents Guide Contents ...

Page 63: ...SE RESUME 67 66 ACCESSING YOUR MAILBOX Outside Callers Dial the phone number that will be answered by the SVM The main greeting will answer At the main greeting dial plus your mailbox number mailbox num bers will usually match your extension number Enter your personal mailbox password when prompted the default password is 0000 Inside Callers Dial the SVM Access Number or press the key assigned to ...

Page 64: ...TTENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this syst...

Page 65: ...y calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator 7 Night Intercept SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature This feature is dependent on your weekly availability schedule which is entered in Personal Services if allowed by the Administrator When 70 5 Schedule...

Page 66: ...e to listen to the message you recorded save the message you recorded and return to the previ ous menu record the message again or exit without saving the mes sage 73 72 active the SVMi 8 will play your primary No Answer greeting during the day and your Night greeting during the night 8 Pause Resume 9 Play Current Options Access Profile SVMi 8 ONLY 4 Exit from Access Manager 0 Play All Options Pla...

Page 67: ... messages will immediately begin to play To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 5 to Set Auto Play of New Messages 75 74 Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the s...

Page 68: ...yed automatically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If you have been d...

Page 69: ... itor it Press 4 to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 79 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes that are rarely changed Use these when you initially set up your mailbox You probably will not need them after that 1 ...

Page 70: ...nd pause fast for ward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVM 81 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will pre...

Page 71: ...________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ________________...

Page 72: ... BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Outside Call 10 Answering an Outside Call 10 Universal Answer 10 Recall Flash 11 Busy Line Queuing with Callback 11 Canceling Callback 11 INTERCOM CALLS Calling Other Stations 13 Answering Intercom Calls 13 Answer Modes 13 14 Busy Station Callback 14 Busy Station Camp on 14 Calling Your System Operator 15 CALL PROCESSING Holding Calls 16 1...

Page 73: ...tting Started 58 Listen to your Messages 58 Subscriber Main Menu 58 DIALING FEATURES Speed Dialing 25 Programming Personal Speed Dial Numbers 25 26 One Touch Speed Dialing 26 Last Number Redial 26 Save Number with Redial 27 Chain Dialing 27 Automatic Redial Retry 27 Pulse to Tone Changeover 27 PAGING AND MESSAGING Making an Internal Page 28 Making an External Page 28 All Page 28 Meet Me Page 29 Ca...

Page 74: ...our keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 Listening ...

Page 75: ...ur installing company can inform you of the correct codes 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button...

Page 76: ...ncorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECO LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0OPER ...

Page 77: ...ge volumes SPEAKER KEY Used to switch call to speakerphone MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover DIGITAL COMMUNICATI...

Page 78: ...ndependent levels for h a n d s e t s p e a k e r background music ring and page volumes SPEAKER KEY Used to switch call to speaker phone 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover TRANSFER CALL 1 CALL 2 H...

Page 79: ...e handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speak erphone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone and dial a line access code Dial the telephone numb...

Page 80: ...M CALLS When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station If you are using a 7B phone you must pick up the handset to speak to the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE INTERCOM CAL...

Page 81: ...ATION CALLBACK When you call another station and receive a busy signal Press the CBK key if programmed or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS RLS to call the now idle station NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned o...

Page 82: ...ide line when the called station hangs up or you can press TRSF to return 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversa...

Page 83: ...d dialing 600 19 to the outside party If you wish to send the call to another extension without waiting for the first station to hang up simply press another DSS button OR Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring N...

Page 84: ...lation company has enabled this fea ture 21 20 FORWARD ALL CALLS To forward all your calls under any condition to another station Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing 2 The station that receives a Forwarded All call can tr...

Page 85: ... UP or DOWN to select the forward type Press the right soft key to move the cursor Dial the destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor Dial 1 to set OR Press UP or DOWN to select YES or NO Press TRSF to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus th...

Page 86: ...th the iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is locat ed in another system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network Lift the handset and dial 608...

Page 87: ... with be sent as tones 27 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits ...

Page 88: ...ow flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing AUTOMATIC PARK WITH PAGE KEY While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating you...

Page 89: ...it number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing SETTING A MESSAGE INDICATION When you are ...

Page 90: ...e door 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift ...

Page 91: ... n i e k a M S E Y S E Y O N m o c r e t n i e v i e c e R s l l a c S E Y S E Y O N CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room Dial the extension number of the door phone You will be connected to the door phone and you can listen or have a conversation If an electric door lock release is installed dial 13 to unloc...

Page 92: ...sation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Mod ule AOM Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset When you receive an execu tive OHVA through your AOM Reply by speaking in the direction of the microphone in the AOM unit Adjust the volume with the VOL keys on the AOM un...

Page 93: ...ode To activate this feature With the handset on hook press TRSF and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off Press TRSF to store your selection 39 38 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME Answer Machine Emulation fea ture to enable password protection This will prevent unauthorized people from listening to your messages being l...

Page 94: ...nsion number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to ...

Page 95: ...as dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will return the keyset to idle Press the NEXT key repeatedly to scroll through all five numbers Press the DIAL key to dial the number currently displayed Press the EXIT key to return the keyset to idle condition DIAL BY NAME Each station or speed...

Page 96: ...t programming Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset 45 ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create a 16 character reminder message When the alarm rings your message will ap pear inste...

Page 97: ... is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot pro vide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The num ber will...

Page 98: ...e phone system required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI ANI Automatic Number Identification is a feature offered by some tele phone service providers that...

Page 99: ...t call on hold Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you ...

Page 100: ...DD ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored LED s provide better visual indica tion of call status and call progress The extra programmable keys are used exactly like the one on your keyset Make them DSS BLF keys or any com bination of feature keys The 32 button does not support executive off ho...

Page 101: ...istening to your Message 2 Record and Send Message See Sending Messages 3 Review Saved Messages See Listening to your Message 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services 4 Return to Main Menu 54 FLOW CHART MAILBOX MAIN MENU 1 New Messages 2 Record and Send Message 3 Saved Messages 5 Personal Greetings 6 Mai...

Page 102: ...d Telephone Numbers 3 Weekly Availability Schedule 4 5 Place a Direct Call 6 7 Personal Admin Cancel Executary 8 Pause Resume 0 Play Options 9 Record a Reminder Personal Services 1 Message Alert 2 Pager Notification 3 Deleted Messages 4 Undelivered Messages 5 Auto Play New Messages 6 Auto Play Message Information 7 Cancel Executary 8 Pause Resume 0 Play Options 9 Broadcast Message Mailbox Administ...

Page 103: ...CES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the call di...

Page 104: ... the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 3 Discard and Re Record 4 Set message Attributes Delivery Options SVMi 8 ONLY 5 Schedule Future Delivery SVMi 8 ONLY 6 Send a Copy to Someone Else Save the Recording Setting Message Attributes SVMi 8 ONLY If after recording a message you select 4 you can set up any combinati...

Page 105: ... Find Me SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator 7 Night Intercept SVMi 8 ONLY This option is available only if the Administrator has assigned you th...

Page 106: ...abled you REJECT a caller after listen ing to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m sorry but I just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 6 Edit Personal Greetings Follow the instructions to record...

Page 107: ...elivered Retrieval When this function is activated the SVM will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the Mailbox Main Menu press 6 for Mailbox Administration Press 4 for Undelivered Messages This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient 5 Auto Play New Messages SVMi 8 ONL...

Page 108: ...enu allows you to make changes that are rarely changed Use these when you initially set up your mailbox You probably will not need them after that 1 Setting your Password From the Main Mailbox Menu press Press 1 The current password will be played and you will have the chance to change it 2 Recording your Name Use this option to record your name Your recorded name is played in several different si...

Page 109: ...ing you may Press to immediately put the caller in your voice mailbox and mon itor it Press 4 to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to ...

Page 110: ..._________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 _________________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ _________________________ 21 _______________________...

Page 111: ...______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ __________________...

Page 112: ...interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 3 OUTSIDE CALLS Making an Outside Call 4 Answering an Outside Call 4 Universal Answer 4 Flash Recall 4 5 Busy Line Queuing with Callback 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom Calls 6 Busy Station Callback 6 Busy Station Camp on 6 Calling Your System Opera...

Page 113: ...these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 NETWORK FORWARDING Call Forward Unconditional 13 Call Forward Busy 13 Call Forward No Response 13 DIALING FEATURES Speed Dialing 14 Programming Personal Speed Dial Numbers 14 Last Number Redial 14 Save Number with R...

Page 114: ...intercom dial tone To get an out side line from the telephone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system directory list for other access codes and extension num bers HOOKFLASH Throughout this guide you will see references to hookflash A hookflash is a momentary operation of the hookswitch required for a fe...

Page 115: ...rammed to require an authorization code before making a call Dial 4 and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an account code before making a call Dial 47 and a valid code Hookflash and receive transfer tone Select a C O line For more information see your system administrator ANSWERING AN OUTSIDE CALL Lift the h...

Page 116: ... call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang up When the busy station becomes free your telephone will ring Lift the handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be canceled BUSY STAT...

Page 117: ...to transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pre pro grammed period of time 9 8 CALL PROCESSING HOLDING CALLS When you are connected to any call hookflash receive transfer tone and dial 11 The call will now be on hold You may now make or re ceiv...

Page 118: ...hen dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call SETTING UP A CONFERENCE You may conference five parties you and four other parties in any combi nation of outside lines and internal stations in any order While you are engaged ...

Page 119: ... Receive confirmation tone and hang up To cancel Call Forward No Response lift the handset and dial 600 O OR R dial another forward code e g 604 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 605 plus the desired extension number Receive confirmation tone and hang up To cancel Forward Follow Me lift the handset and dial 600 O OR R dial anoth er forward co...

Page 120: ...al bin number e g 01 a trunk or trunk group number and your speed dial digits Listen for system dial tone and replace handset LAST NUMBER REDIAL To redial the last telephone number you have dialed Lift the handset and dial 19 NOTE Redial does not apply to intercom calls SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use Before hanging up hookflash receive confirmation to...

Page 121: ... will be called auto matically If it is not answered your message indication will remain Repeat the prior step until all messages have been returned in the or der received Dial tone will return to normal when all messages have been returned PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers Lift the handset Dial 55 plus zone number 1 2 3 or 4 OR dial 5...

Page 122: ...s You can enter an account code in two ways To enter an account code by interrupting the conversation While on an outside call hookflash receive confirmation tone and dial 47 Dial the account code it may be a maximum of 12 characters includ ing 4 and Hookflash to return to the conversation If you make an error repeat the procedure with the correct code Only the last account code dialed will be rec...

Page 123: ...nclud ing 4 and NOTE If you wait for the outside party to hang up you must complete this procedure within ten seconds You cannot repeat if you make a mistake IN OUT OF GROUP If your station is assigned to a hunt group this feature will allow you to dial an access code plus the group number e g 501 plus 0 to temporarily pre vent your station from receiving any group calls You will still be able to ...

Page 124: ..._____________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS C CO OD DE E N NA AM ME E T TE EL LE EP PH HO ON NE E N NU UM MB BE ER R 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04...

Page 125: ...is guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide HOME PAGE Table of Contents Guide Co...

Page 126: ... Appointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 34 35 SYSTEM MAINTENANCE ALARMS 36 TABLE OF CONTENTS ABOUT THIS BOOK 1 SPECIAL FEATURES System Ring Plans 2 Manual Ring Plan Change 2 Temporary Ring Plan Override 2 Calling The System Operator 3 Oper...

Page 127: ... costs and telephone abuse Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your sys tem up to be used without an operator The designated system administrator can access specific programs and modify some functions to better manage the iDCS office telephone system Instructions are detailed and easy to fo...

Page 128: ...ines to ring different ring plans to ring different station and or station groups Examples of why differ ent ring plans are required can include normal day operation night opera tion using different operators during different lunch shifts and Saturday or evening hours of operation While the system is in a ring plan each station will be limited to its individual Ring Plan class of service dialing r...

Page 129: ...o call a station in the system To make another call press receive dial tone and dial another num ber Press and hang up when finished 5 4 When the third option is selected the station that barges in can monitor the conversation and no warning tone or display will be sent to the station being monitored The handset transmitter and keyset microphone are disabled The party that originated the barge in ...

Page 130: ...y the dialing class of the station identified by the security code The DISA line must have disconnect supervi sion from the central office Insist that this service is verified by your installa tion service company DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA ac cess number usually with a computer and try a different passcode each time The hacker hopes to eventua...

Page 131: ...LIST The system has a system wide abandoned calls list that stores CID informa tion for the last 50 calls in the iDCS 500 M and iDCS 100 100 in the iDCS 500 L LE version that rang but were not answered and were accompanied with valid CID information Calls with CID information consisting of OUT OF AREA PAYPHONE or PRIVATE will not be stored in the list The abandoned calls list is accessed using the...

Page 132: ...s cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP to disconnect the call NOTES 1 If the call is an outgoing call the NND key will not appear 2 This feature requires optional software and or hardware Please ask your installation and service company fo...

Page 133: ...he instructions for that program NOTE You must begin programming within 30 seconds Once you are in programming any delay of more than 30 seconds between key strokes will cause the system to automatically close programming CUSTOMER LEVEL ACCESS USING THE PROG KEY A designated keyset may be programmed with a PROG key which allows access to the following areas of system programming When pressed you m...

Page 134: ...en dial 101 201 PASSCODE Display shows PASSCODE CHANGING FEATURE PASSCODE You can change individual feature passcodes This program is used to change the passcodes for several features These features are the following RING PLAN SERVICE DISA ALARM ALARM CLEAR and AA RECORD Note Each passcode is four digits long Each digit can be 0 to 9 PROGRAM KEYS UP DOWN Select the extension number HOLD Press to r...

Page 135: ...pecial characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE the keyset numbers and press the right soft key to move the cursor right 3 Press HOLD to reset the passcode 205 PASSCODE PASSCODE 1234 4 Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the nex...

Page 136: ...ssign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 404 701 TRUNK NAME Display shows 2 Dial trunk e g 704 OR press UP or 704 TRUNK NAME DOWN to select trunk and press the right soft key to move the cursor ...

Page 137: ... Save data and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group You may assign a name 11 characters long PROGRAM KEY...

Page 138: ...rogram System Speed Dial Numbers step 4 4 Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program iDCS KEYSETS Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 705 SYS SPEED DIAL Display shows the first number 500 2 Dial the speed bin desired e g 505 OR ...

Page 139: ...SE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS A B C D E F 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT iDCS KEYSETS Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 105 201 SPEED DIAL Display shows 00 2 Dial th...

Page 140: ...l the speed dial location e g 05 OR 205 SPEED NAME use UP or DOWN to scroll through the 01 _ location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above 5 Enter the name using the procedure in 205 SPEED NAME Program Station Names and press the 01 SAM SMITH right soft key to return to step 2 OR press the left soft key to return to step 3 6 Pre...

Page 141: ...g and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select the station HHMM NOTSET and press the right soft key to move the OR cursor OR press ANS RLS to select all ALL ALM REM 1 stations HHMM NOTSET 3 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 press...

Page 142: ...RS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 519 for the iDCS 100 501 529 for the iDCS 500 M 501 549 for the iDCS 500 L LE SG Station Group 501 519 for the iDCS 100 501 529 for the iDCS 500 M 501 549 for the iDCS 500 L LE PROGRAM KEYS UP DOWN Select the extension number KEYPAD Used to enter extender codes HOLD Used to clear the displayed data Open customer programming and follow...

Page 143: ...tion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the transfer recall timer or transferred calls will not forward DTMF DUR DTMF Duration This is the duration of DTMF tones sent to an analog voice mail port The default duration is 100 milliseconds and the range is 0100 to 9900 millisec onds F DGT DELY First Digit Delay Th...

Page 144: ...n L LE version or 350 entries in the iDCS 100 system with each entry com prised of a ten digit telephone number and a 16 digit name See Program Station Names Open customer programming and follow the instructions below PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to c...

Page 145: ... EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION Go to STEP 2 EXT _ EXT OR press TRSF to store and exit programming HOLIDAY This program provides the ability to set as many as 20 different ho...

Page 146: ... D C L M O A 2 3 S C D i S C D M O A 4 6 B 8 S C D i B 8 1 S C D i B 8 1 S C D i S C D i h t i w M O A 4 1 B 8 2 S C D i B 8 2 S C D S C D i h t i w M O A 4 1 L S S E Y O N O N O N O N O N O N O N O N O N O N O N O N N T B 7 O N S E Y O N O N O N O N O N O N O N O N O N O N O N 2 1 C S B O N O N S E Y S E Y O N O N O N O N O N O N O N O N O N 2 1 D C L O N O N S E Y S E Y O N O N O N O N O N O N O...

Page 147: ...erage Call Time 12 Average Ring Time 13 Call Status 13 Sample UCD Report 14 AUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE iDCS 100 DIGITAL COMMUNICATIONS SYSTEM June 2002 Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to ...

Page 148: ...ipped with an integrated option package to enhance call processing The improved feature support is in the form of Auto Attendant and Uniform Call Distribution One or both may be ac tivated in your system 1 HOME PAGE Table of Contents Guide Contents ...

Page 149: ...UTO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alternate greeting The greeting will change the iDCS 100 system ring plan until the next scheduled change by the automatic time tables pro gram 2 AUTO ATTENDANT The auto attendant will answer and process incoming calls without human intervention The caller is answered and hears a message prompting him her...

Page 150: ...is being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A su pervisor can be responsible for more than one UCD group If you are a su pervisor you will have a special key assigned to your display keyset that will allow you to administrate the UCD group Your keyset will have a separate SUPERVISOR key for each UCD group UCD alarm conditions will show by flashing ...

Page 151: ...ing time is 00 00 Press the UP key You will be presented with the following display It shows you the number of C O calls that rang in when all members of the group were busy It is possible for this total to represent more than one day s calls if the AUTO CLEAR option is not turned on 000 times all busy today Press the UP key You will be presented with the following display It shows you the average...

Page 152: ...roup in this case 505 the sales group It requires a customer provided printer 529 Sales group PRINT CLEAR Clearing Stored Data Select the CLEAR option You will be presented with two options MANU AL and AUTO CLEAR GROUP DATA MANUAL AUTO If you select MANUAL choose YES or NO to immediately clear the data If you select AUTO you can turn the automatic clear function ON or OFF to clear the data automat...

Page 153: ...ime statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number probably means that there are not enough agents available and the wait time is too long Average Ring Time This is calculated from the time an agent begins to ring until the time an agent answers the call this does not include ri...

Page 154: ...s than the calls received by the group it is possible that calls were unanswered by an agent and went to final destination or that callers hung up while in queue If the total number of all agent calls is more than the calls received by the group it is possible that calls were transferred from one agent to another Average Call Time This is an average of all the call durations for the agent Average ...

Page 155: ... IN QUEUE 00 51 TOTAL CALLS RECEIVED 00011 LONGEST QUEUE TIME TODAY 02 14 TOTAL CALLS ABANDONED 00004 AGENT STATISTICS MEMBER AGENT NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 14 SAMPLE UCD REPORT N O T E S HOME PAGE Table of Contents Guide Contents ...