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The Call Coverage conditions that you can assign specific greetings to are
selected by the following digits:
1
Primary No Answer Greeting
Used when in your office, away from your desk or during the time peri-
od you are scheduled available.
This option is available only if the Administrator has assigned you the
'Basic Greeting' feature.
Example: “Hi this is John Smith. I'm sorry I am not available to answer
your call. If someone else can help you, please enter the extension num-
ber now. Or, to leave me a message, press 1.”
2
Busy Greeting
Used when talking to someone on your extension or the telephone at
your Designated Location.
This option is available only if the Administrator has assigned you the
'Busy Greeting' feature.
Example: “Hi, this is John Smith. I'm on another line right now. Please
choose from the following options.”
3
Call Blocking Greeting
Used while Call Blocking is enabled.
This option is available only if the Administrator has assigned you the
'Call Blocking' feature.
Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going
to be out of the office for the next few hours. Please choose from the fol-
lowing options.”
4
Night Greeting
Used during the time period you are NOT scheduled available, usually
after business hours during the evening and at night.
This option is available only if the Administrator has assigned you the
'Auto Night Intercept' feature.
Example: “Hi, this is John Smith. I've left the office for the evening.
Please choose from the following options.”
5
Call Screening Greeting
Used while Call Screening is enabled, you REJECT a caller after listen-
ing to the caller's record name.
This option is available only if the Administrator has assigned you the
'Call Screening' feature.
Example: “Hi, this is John Smith. I'm sorry, but I just cannot speak with
you at this time. Please choose from the following options.”
You may also edit each one of the greetings (1-9).
6
Edit Personal Greetings
Follow the instructions to record your greeting message. When you are
done recording your message, you will be able to listen to the message
you recorded, save the message you recorded and return to the previ-
ous menu, record the message again, or exit without saving the mes-
sage.
Note: If you record only the greeting assigned to the No-Answer Call
Coverage Condition, then that greeting will play to callers for all Call
Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected
Caller). In this case, the salutation part of the greeting should be very
general.
7
Edit Mailbox Greeting
Used whenever a caller reaches your mailbox.
This option is available only if the Administrator has assigned you the
'Mailbox Greeting Option' feature.
Example: “Hi, this is John Smith. Please leave me a message, I will call
you as soon as I can.”
Note: This greeting will only play if none of the 5 personal greetings has
played to the caller.
6
MAILBOX ADMINISTRATION
The Mailbox Administration menu is used to turn on and off your pager noti-
fication, message alert options and other sent message control features.
1
Message Alert
When this function is activated, the SVM will call any outside or inside
telephone number, after each message is left in your voice mailbox.
To hear your message at the remote location, pick up the telephone and
enter your access code.
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