Samsung iDCS 500-DCS, User Manual

Page 1: ...also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide SAMSUNG iDCS 500 SYSTEM November 2001 DCS KEYSET USER GUIDE ...

Page 2: ...Phone Calls 35 Executive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 36 Manual Signalling 37 Off Hook Voice Announce 37 OHVA Block 38 OHVA Reject 38 In Group Out of Group 39 TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Outside Call 10 Answering an Outside Call 10 Universal Answer 10 Recall Flash 11 Busy Line Queuing with C...

Page 3: ...find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 CUSTOMIZING YOUR KEYSET AME BGM 40 AME PASSWORD 40 Auto Camp On 40 Select Ring Tone 40 Change Your Passcode 41 Set Answer Mode 41 Automatic Hold 41 Headset Operation 42 Hot Keypad 42 Key Confirmation Tone 42 Rejoining a Page 42 Ring Preference 43 Di...

Page 4: ...ume setting The volume of off hook ring is controlled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your ...

Page 5: ...onfirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECO VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 ...

Page 6: ...AMMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER KEY Used to switch call to speakerphone MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringi...

Page 7: ...calls outside lines and many other system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features VOLUME CONTROL K E Y S U s e d t o s e t independent levels for h a n d s e t s p e a k e r background music ring and page volumes SPEAKER KEY Used to switch call to speaker phone TRA...

Page 8: ...1 10 OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speaker phone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone an...

Page 9: ...ONITOR key if you are using a 7B phone NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number If you are using a 7 Button Set you must pick up the handset to speak to the calling party 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone befo...

Page 10: ... phone you must pick up the handset to speak to the calling party To finish the call replace the handset or press the ANS RLS or the MON ITOR key if you are using a 7B phone BUSY STATION CALLBACK When you call another station and receive a busy signal Press the CBK key or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS RLS to call the now idle station...

Page 11: ...rst lift the handset or press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NO...

Page 12: ...s used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While on a call press the TRSF key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on tr...

Page 13: ...s on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on see customizing your keyset and all of the outside lines involved in the conference appear as bu...

Page 14: ...s SPK or the MONITOR key if you are using a 7B phone before dialing the access code 23 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 605 plus the desired extension number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing FORWARD TO AN EXTERNAL NUM...

Page 15: ...e C O line key that he she has indicated OR Dial the C O line number that he she has indicated DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 With the handset on hook press the SPD key or dial 16 Dial the desired speed dial number The telephone number is automatica...

Page 16: ...wing a speed dial number For the purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial num ber causes all ...

Page 17: ...tated to you on the key pad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 28 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers Lift the handset Press the PAGE key or dial 55 Dial the desired zone n...

Page 18: ...dset or press SPK before you begin dialing MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRSF Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someon...

Page 19: ...The message is set and the button will light red Press the button again to turn off Pressing another programmed message PMSG button will turn the pre vious one off and set a different programmed message 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this m...

Page 20: ... up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP L VERSION To pick up an established call in progress at a single line extension con nected to a computer modem on your PC Press the EP key for that station on your keyset and the call is automati cally moved to your keyset The single line extension on your modem will be disco...

Page 21: ...o a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other ...

Page 22: ...ss the flashing CALL button on your keyset This will place the origi nal party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to your original call This will disconnect the OHVA call Executive off hook voice announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through ...

Page 23: ...UR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per sonal greeting A BGM source must be selected for this to work This feature only applies if there is a CADENCE card installed in the system and your key set has a programmed AME key While the handset is on hook press TRSF and then di...

Page 24: ...AMP ON on or 130 to turn it off Press TRANSFER to store your selection 43 HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS or the MONITOR key if you are using a 7B phone to answer and release calls With the handset on hook press TRSF and then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRSF to store y...

Page 25: ...er comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 45 44 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press ing a programmabl...

Page 26: ...after you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the autom...

Page 27: ...PAGING AND MESSAGING section in this guide With the handset on hook press TRSF and then dial 115 To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key Press the TRSF key PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you...

Page 28: ...lay keyset Only the display keysets that are allowed in sys tem programming MMC 318 will receive the TMSG softkey in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message then press SEND The basics steps in text messaging a...

Page 29: ...l be displayed when there was no CID information sent on the line NO CID DSP Caller ID Digital Signal Processors CIDDSP s are re sources in the DCS 400si required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and inst...

Page 30: ... Press the STORE soft key The system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the...

Page 31: ...eyset The 32 tri colored LED s provide better visual indica tion of call status and call progress The extra programmable keys are used exactly like the one on your keyset Make them DSS BLF keys or any com bination of feature keys The 32 button does not support executive off hook voice announce OHVA and does not have a microphone A maximum of four 32 button modules can be assigned to any keyset 64 ...

Page 32: ...________________ _________________________ 49 _________________________ _________________________ 59 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _____________________...