4-16
Chapter 4
Business Feature Package
Message Waiting Indications
When calling a station and receiving a busy signal or the no answer condition, the caller can leave an
indication that a message is waiting. The message button will flash red at the messaged keyset. A
single line phone will receive a distinctive message waiting dial tone. Five message waiting
indications can be left at any station.
Microphone on/Off Per Station
The microphone can be disabled at any keyset. When the microphone is disabled, the keyset cannot
use the speakerphone, although on-hook dialing and group listening are still possible.
Music on Hold - Flexible
The iDCS 500 allows its music sources to be used in a very flexible manner as follows:
Each keyset can have a designated music source for playing as Background Music (BGM) through the
keyset speaker.
Each Station can have a designated music source for playing to callers placed on Exclusive hold at that
station.
Each Trunk can have a designated music source for playing to callers placed on hold. This setting is
overridden by some of the other settings such as station music on hold, DID MOH and UCD MOH.
Each UCD group can have a designated music source to be played while a caller is in queue.
On an iDCS-L version system each entry in the DID translation table can have a designated music
source to be played when a caller to that DID number is placed on hold.
Music on Hold - Sources
The iDCS 500 provides for up to six different types of Music on Hold source including silence or
“NONE” as listed below:
None
: No audio is played to the listener
Tone
: A tone or “beep” is repeated at a programmable interval
Chime
: A music chime source (Old Folks At Home) located on the MCP card is played to the listener.
External source
: An external source connected to a MISC card, such as a digital announcer or radio,
is played to the listener.
Digital Announcement on AA card
: If the system is equipped with an AA card the last port of this
card can be flagged as a MOH source and used to repeatedly play a message recorded on the AA card
to the listener.
Voicemail Sound File
: If the iDCS 500 system has an optional CADENCE card installed, up to 100
custom recorded sound files from the Voice Mail card can be used for MOH sources. For
information on creating the sound files see CADENCE System Administrator Manual-Recording
greeting by number. If you select this option be advised that each VMMOH source requires a
dedicated CADENCE port/channel.
