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87

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

If 

No Signal

 is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode

 will briefly be displayed if a mode that exceeds a supported resolution is selected(refer to Supported Resolutions).

 

"

Before calling Samsung Customer 
Service Center, test your product 
as follows. If the problem persists, 
contact Samsung Customer Service 
Center.

 

"

If the screen remains blank, check 
the PC system, video controller and 
cable.

Chapter  12

Summary of Contents for IF012J

Page 1: ...H DL IFJ IF012J The color and the appearance may differ depending on the product and the content in the manual is subject to change without prior notice to improve the performance An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit...

Page 2: ... Connection Using an HDMI Cable 28 Connecting the LAN Cable 29 SNOW 1703U SNOW 1703ULD Installation Precautions 29 Installing the cabinets 30 Removing the protective brackets 30 Replacing the cabinet module 31 Precautions when handling the cabinets 32 Restrictions when installing cabinets 32 Connecting to cabinets 33 Recommended number of devices for connection for each input voltage 33 Changing t...

Page 3: ... 63 Output Resolution 63 LED Picture Size 63 Resolution 63 Fit to screen 63 LED HDR 63 Inverse Tone Mapping 63 Dynamic Peaking 63 Color Mapping 63 Picture Options 64 Color Tone 64 Digital Clean View 64 HDMI Black Level 64 Film Mode 64 Reset Picture 64 OnScreen Display Screen Protection 65 Auto Protection Time 65 Message Display 66 Source Info 66 No Signal Message 66 MDC Message 66 Download Status ...

Page 4: ...Device Manager 75 Keyboard Language 75 Keyboard Type 75 Input Language Shortcut 75 Playvia 75 Change PIN 76 Security 76 Safety Lock On 76 Button Lock 76 USB Auto Play Lock 76 Remote Management 76 General 77 Smart Security 77 Anynet HDMI CEC 77 HDMI Hot Plug 79 Custom Logo 79 Game Mode 79 Empty Storage 79 Reset System 79 Support Software Update 80 Update Now 80 Auto Update 80 Contact Samsung 80 Res...

Page 5: ... Testing the Product 87 Checking the Resolution and Frequency 87 Check the followings 88 Q A 92 Specifications General 93 Preset Timing Modes 96 Appendix Responsibility forthe Pay Service Cost to Customers 100 Not a product defect 100 A Product damage caused by customer s fault 100 Others 100 License 101 5 ...

Page 6: ... OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK THERE ARE NO USER SERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that this product has included important ...

Page 7: ... result in a fire or electric shock Do not place the powercord orproduct nearheat sources A fire or electric shock may result Clean anydust around the pins of the powerplug orthe powersocketwith a drycloth A fire may result Caution Do not disconnect the powercordwhile the product is being used The product may become damaged by an electric shock Onlyuse the powercord providedwithyourproduct bySamsu...

Page 8: ...thin the reach ofyoung children The product may fall and injure children Edible oil such as soybean oil can damage ordeform the product Do not install the product in a kitchen orneara kitchen counter Following installation it is recommended to dehumidifythe LED Signage product before use This helps prevent moisture damage and maintain optimal performance For product dehumidification refer to the s...

Page 9: ...rd oranycable Product failure an electric shock or fire may result from a damaged cable If a gas leakage is found do not touch the product orpowerplug Also ventilate the area immediately Sparks can cause an explosion or fire Do not lift ormove the product bypulling the powercord oranycable Product failure an electric shock or fire may result from a damaged cable Do not use orkeep combustible spray...

Page 10: ...e or electric shock may result Do not touch the product if it has been turned on fora long time The product maybe hot Store small accessories out of the reach of children Do not place heavyobjects on the product Product failure or personal injury may result Be careful that children do not place the batteryin theirmouthswhen removed from the remote control Place the batteryin a location that childr...

Page 11: ...T 4 3 HDBT 3 2 HDBT 2 1 HDBT1 LAN View the input LAN source status SOURCE STATUS View the input source status RED HDMI1 GREEN HDMI 2 BLUE DISPLAY PORT POWER STATUS View the power status RED OFF GREEN ON BLINKING STANDBY Parts Description P Turn the product on or off IR Aim the remote control towards this spot on the LCD Display Using other display devices in the same space as the remote control of...

Page 12: ...PORT Dedicated to service technicians This port is for servicing only and has no user function Do not connect a cable to this port RJ45 Connect to a network using the LAN cable 10 100 Mbps HDBTOUT1 HDBTOUT2 HDBTOUT3 HDBTOUT4 Connects to an interface gender Each port can transmit Full HD signals All the four ports must be used to transmit UHD signals DC19V Connects to the DC power adapter Reverse S...

Page 13: ...s of the cabinet connected to the I G card To turn off this function set Eco Sensor to Off at System Eco Solution Only one external IR cable is provided The external IR cable operates with only one of multiple I G cards Even if multiple I G cards are connected external IR cable operates with only the one I G card connected at the top After connecting to or disconnecting from the ECO SENSOR port on...

Page 14: ... Description POWER IN Connects to an AC power DATA IN Connects to the DATA OUT port on an interface gender or on the previous cabinet to receive video data SERVICE Dedicated to service technicians SWITCH Enters factory mode press and hold for 5 seconds or factory reset mode press and hold for10 seconds DATA OUT Connects to the DATA IN port on the next cabinet POWER OUT Connects the power cable to ...

Page 15: ...ERVICE Parts Description SERVICE Dedicated to service technicians DATA OUT Connects to the DATA IN port on the next cabinet SWITCH Enters factory mode press and hold for 5 seconds or factory reset mode press and hold for10 seconds POWER OUT Connects the power cable to the next cabinet to support AC power DATA IN Connects to the DATA OUT port on an interface gender or on the previous cabinet to rec...

Page 16: ...rolled A button without a description in the image below is not supported on the product The FREEZE function is only available for Source Power off the product Number buttons Enter the password in the OSD menu Turns off the screen only To turn the screen back on press it again Player Launch Button Display orhide the onscreen display menu or return to the previous menu Poweron the product Stop the ...

Page 17: ...onnected input source from DisplayPort POWER ON POWER OFF Turn on oroff the Smart Signage device SOURCE View orselect an external device connected to the Smart Signage device Return to the previous menu Used in multimedia mode Quickly select frequently used functions Remote control button functions may differ for different products To place batteries in the remote control Press a button on the rem...

Page 18: ...Data bits 8 bit Parity None Stop bit 1 bit Flowcontrol None Maximum length 15 m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal ground Pin Signal 6 Prepare data set 7 Send request 8 Clear to send 9 Ring indicator ...

Page 19: ... P1 P1 P1 P2 P2 Male type Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd 3 5ø LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Color Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC ...

Page 20: ... RJ45 Direct LAN cable PC to HUB RJ45 HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to PC RJ45 P1 P2 RJ45 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Page 21: ...C IN adapter to the RS232C IN port on the product RS232C IN HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFH RS232C IN HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFH D RS232C IN HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFJ ...

Page 22: ...nnection 2 RJ45 HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFH RJ45 HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFH D RJ45 HDBTOUT HDBTIN DATAOUT Forward DATA IN DATA OUT DATA IN IFJ ...

Page 23: ... 0x5D 0 1 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum adds up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g Power On ID 0 Header Command ID Data length Data 1 Checksum 0xAA 0x11 1 Power Header Command ID Data length Data 1 12 0xAA 0x11 1 1 To control all devices connected b...

Page 24: ... 3 N 0x11 ERR ERR A code showing what error has occurred Input source control Function The input source of a product can be changed using a PC Viewing input source state Get Input Source Status Header Command ID Data length Checksum 0xAA 0x14 0 Setting the input source Set Input Source Header Command ID Data length Data Checksum 0xAA 0x14 1 Input Source Input Source An input source code to be set ...

Page 25: ... of whether or not the power is turned on Viewing the safety lock state Get Safety Lock Status Header Command ID Data length Checksum 0xAA 0x5D 0 Enabling or disabling safety lock Set Safety Lock Enable Disable Header Command ID Data length Data Checksum 0xAA 0x5D 1 Safety Lock Safety Lock Safety lock code to be set on a product 1 ON 0 OFF Ack Header Command ID Data length Ack Nak r CMD Val1 Check...

Page 26: ...eted Connecting the power cable during connection may damage the product Check the types of ports at the back of the product you want to connect Connecting to a PC Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable A PC can be connected to the product in a variety of ways Select a connection method suitable f...

Page 27: ...er Saving to Off before using the product Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting Bios screen from being displayed when the product is in power saving mode If this is the case make sure to turn on the product first before turning on your PC The DisplayPort interface DP IN on the product and the provided DP cable are designed based on the VESA...

Page 28: ...d audio quality connect to a digital device using an HDMI cable If the product is connected to an external device that is compatible with an older HDMI version the product may not display screen colors properly It may also display a blank screen If such a problem occurs ask the manufacturer of the external device about the HDMI version and if out of date request an upgrade Be sure to use an HDMI c...

Page 29: ...ide or upside down When stacking keep the vertical distance between products at least 10 mm When installing on a wall keep all distances between the wall and the top bottom left right sides of the product at least 10 mm and also keep the distance between the wall and the ports on the back of the product at least 50 mm for cable connection Make sure that the ambient temperature inside the rack moun...

Page 30: ...l that comes with it Samsung Electronics shall not be liable for any damage to the product and any injury to the users or others that may be incurred while the users install the product by themselves The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality Removing the protective brackets IFH IFH D IFJ ...

Page 31: ...acing the cabinet module IFH 1 U N L O C K U N L O C K L O C K 5 U N L O C K 2 6 3 L O C K 4 L O C K IFH D 1 U N L O C K U N L O C K 5 L O C K L O C K U N L O C K 2 6 L O C K 3 L O C K 7 4 8 IFJ 1 5 2 2 6 3 4 ...

Page 32: ... down Caution to prevent damage to the LED from static Do not touch the product without anti static gloves Restrictions when installing cabinets One SNOW 1703U or SNOW 1703ULD supports up to UHD resolution because it has four built in HDBT OUT ports Up to 224 cabinets can be connected to 1 HDBT OUT port IF085H DL does not support UHD resolution Cabinet installation guidelines by resolution Resolut...

Page 33: ... that the HDBT cable length is from 15 m to 100 m If you use a cable that is out of specified length range the signal quality may be unstable Use the LAN cables recommended on the HDBaseT website http hdbaset org hdbaset recommended cables If a LAN cable that is not recommended is used the HDBT signals may become unstable Recommended numberof devices forconnection for each input voltage Exceeding ...

Page 34: ...lso be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to convert to Edit sSOURCE Source u Edit E Edit the name and device type of a connected external device The list can include the following source devices Source devices on the list differ depending on the selected source HDMI1 HDMI 2...

Page 35: ...t used for a while they will automatically disappear To make them appear again move the pointer or focus to the top of the screen Use Do not use Pop up Blocker Make your browsing experience more pleasant by blocking pop up windows Use Do not use Reset Settings All your customized web browser settings will be reset to their default values Your bookmarks and history won t be affected Search Engine I...

Page 36: ...o not use ClearHistory Clearyour entire browsing history Delete browsing data Delete all browsing data such as cookies cached images and data Your Bookmarks and History won t be affected Blocked pages Blocked pages Block access to pages that you have listed in Blocked pages Use Do not use List of Blocked Pages Block or unblock specific pages Add Approved pages Approved pages Enable web access only...

Page 37: ...ptions E Refresh Interval Set the time for the web browser to wait before returning to the home page Off 5 min 10 min 15 min 30 min Zoom Set the zoom scale to apply when the web browser is refreshed 50 75 100 125 150 200 300 Home Page Set the website to display when the web browser is refreshed Samsung Display Custom Custom Enter the URL to set as the home page Enter URL Available only when Home P...

Page 38: ...mediately select the Launch LED Signage Manager checkbox After the software is installed the shortcut icon is created on the desktop The shortcut icon may not appear depending on the computer system and product specifications If the shortcut icon does not appear press the F5 key Uninstalling If there is an issue with the software follow the steps below to uninstall the software The uninstall proce...

Page 39: ...To view whether the server is connected when a Network Channel is running press INFO on the remote 1 Select Network Channel from the Player screen The No channel message appears if no channel has been registered in Network Channel 2 Network Channel will run 3 Play content stored on the server 4 Play a template stored in the internal memory 5 Select a content type as criterion to search for a desir...

Page 40: ...ge E Plays or pauses slide show orvideo content Stops displaying content and goes to the Player screen π Rewinds the video content µ Fast forwards the video content Available menu Press the TOOLS button on the remote control during content playback to configure settings Menu Description Playlist View a list of content items currently playing Channel List Network Channel Internal Channel USB Pictur...

Page 41: ...ayback restrictions A maximum of two video files Video can be played simultaneously In portrait playback mode only one video file can be played at a time For Office files PPT and Word files and PDF files only one file type is supported at a time LFD lfd files are not supported Template files and LFD lfd files Restrictions Ensure a distributed folder content schedules exists in Internal Memory USB ...

Page 42: ...SVAF H 264 BP MP HP 4096 x 2160 4096 x 2160 24 3840 x 2160 30 40 HEVC H 265 Main Main10 Main4 2 2 10 60 80 Motion JPEG 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 20 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 webm WebM VP8 1920 x 1080 90 20 VP9 4096 x 2160 4096 x 2160 24 3840 x 2160 30 20 rmvb RMVB RV8 9 10 RV30 40 1920 x 1...

Page 43: ...80 x 720 60 frame max Above 1280 x 720 30 frame max GMC 2 or higher is not supported Supports only BD MVC Spec Only one video file can play at a time if video files on the monitor use incompatible codecs or the resolution is 1080 x 1920 When a single video file is playing Seamless mode is not supported under the following conditions Incompatible codec MVC VP3 MJPEG Incompatible codec Incompatible ...

Page 44: ...ension pdf Functions not supported Content less than 1 pixel not supported because of performance degradation issue Masked Image Tiled Image content not supported Content with Rotated Text not supported 3D Shadow Effects not supported Some characters not supported Special characters may be corrupted Compatible document file formats Extension doc docx Version Office 97 Office 2007 Functions not sup...

Page 45: ...45 Template files LFD Creation editing playback are only available in My Templates Supported in Network Channel Compatible document file formats Extension lfd ...

Page 46: ...Connected The displayed image may differ depending on the model You can check the content s playback schedule on the server imported from an external storage or on a mobile device No Description 1 Select between server and external memory 2 View weekly schedule of content playback Select to view detailed information of each event 3 View a thumbnail image and brief information of the content ...

Page 47: ... found on the external storage device Export this device s settings to the external storage device message appears When a duplicate file is found on the external storage device 1 Connect the external storage device then run the Clone Product function 2 The Cloning file found Please select an option message appears Run the Clone from external storage device or Clone to external storage device funct...

Page 48: ... to the input cable for input signal reception Range 0 224 Press u d to select a number and press E Enter the numberyou want using the number buttons on the remote control PC Connection Cable Select a method to connect to MDC to receive the MDC signal RS232C cable Communicates with the MDC via a RS232C cable RJ 45 LAN Wi Fi Network Communicate with MDC via the RJ45 cable ...

Page 49: ...ly splits a display based on a videowall matrix configuration Enter the videowall matrix The display is split based on the configured matrix The number of vertical or horizontal S boxes can be set within the range of 1 to 15 A display can be split into a maximum of 100 screens The Horizontal x Vertical option is only enabled when Video Wall is set to On Screen Position To rearrange split screens a...

Page 50: ...y images on the LED display Full Display images in full screen with no margin Natural Display images in the original aspect ratio without enlarging or reducing the size The Format option is only enabled when Video Wall is set to On ...

Page 51: ...51 Network Status Network Status E Network Status The displayed image may differ depending on the model Check the current network and Internet connection ...

Page 52: ...epending on the picture mode Terminal Station Suitable for bus terminals and train stations Select either Video Image or Text depending on the picture mode Video Wall Suitable for environments where videowall display are used Select either Video Image or Text depending on the picture mode Calibration In this mode the brightness color gamma and uniformity settings customized using the color calibra...

Page 53: ... to enter numbers Use the left and right arrow buttons to change entry fields Source Select the input source of your choice Content when the Source is set to Internal USB From the connected USB device or the internal memory device select a folder containing the video or photo file that will be played when the product turns on This function is available only when a USB device is connected If there ...

Page 54: ...gement Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u d buttons and click the Done button The period will be added to the list of holidays Start Set the start date of the holiday End Set the end date of the holiday Delete Delete selected items from the...

Page 55: ...t on the screen Off On Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font Options Specify the text font and color for the message Position Select an orientation to display a Message Scroll Specify the scroll Direction and Speed for the message Preview Preview configured caption settings ...

Page 56: ...her URLLauncher The displayed image may differ depending on the model For details on how to use the URL Launcher feature contact the dealer the product was purchased from To use the URL Launcher feature set Playvia to URL Launcher in System ...

Page 57: ...nding on the model Install Web App Enter URL to install the web application Install from USB Device Install the web application from the USB storage device Uninstall Remove the installed web application Timeout Setting Set the timeout period for connecting to the URL Developer Mode Enable developer mode ...

Page 58: ...and click the Approve button 6 Enter the information required to approve the device Device Name Enter the device name Device Group Select to specify the group Location Enter the current location of the device Expired Set expiry date for the device s approval If you do not want to set the expiry date select Never expired Pressing the INFO button on the remote when a network schedule is running will...

Page 59: ...me A schedule may not run if the time set on the device is different from the server s current time 1 Select Device from the side menu bar 2 Select your device 3 Select Edit Setup 4 Select Time Zone When connecting to the server for the first time the time on the product is set using the GMT time of the region where the server is installed The time on the product can be changed from the server as ...

Page 60: ...ments where videowall display are used Select either Video Image or Text depending on the picture mode Calibration In this mode the brightness color gamma and uniformity settings customized using the color calibration program Color Expert are applied To apply the Calibration mode properly make sure you configure the picture quality settings such as brightness color gamma and uniformity using the c...

Page 61: ...s set to Calibration Color Temperature is disabled White Balance m MENU Picture White Balance E 2 Point Adjust the color temperature for a more natural picture R Offset G Offset B Offset Adjust each color s red green blue darkness R Gain G Gain B Gain Adjust each color s red green blue brightness Reset Suitable for environments where videowall display are used 10 Point Controls the white balance i...

Page 62: ...adjustments to the hue and saturation Off Red Green Blue If Picture Mode is set to Text RGB Only Mode is disabled ColorSpace Adjusts the range and variety of colors the color space available to create images Auto Native Custom To adjust Color Red Green Blue and Reset set Color Space to Custom HDMI UHD Color Enable to optimize picture quality for HDMI UHD connection HDMI1 Off On HDMI2 Off On Displa...

Page 63: ... x 182 UHD 3840 x 2160 408 x 408 Available only when LED Picture Size is set to Custom Fit to screen Enlarges pictures to fit the screen Off On Available only when LED Picture Size is set to Custom LED HDR m MENU Picture LED HDR E Set options to provide an optimal HDR effect When using multiple S Boxes if you set LED HDR to On the images qualities of the S box outputs may differ To prevent this se...

Page 64: ...ibration Digital Clean View is disabled Enabled when Picture Mode is set to Video Image HDMI Black Level Selects the black level on the screen to adjust the screen depth Normal Low Auto Available only in HDMI1 and HDMI 2 mode AV Timing 480p 576p 720p 1080i 1080p Film Mode This mode is suitable to view movies Sets the product to automatically sense and process film signals from all sources and adju...

Page 65: ...age may differ depending on the model Screen Protection m MENU OnScreen Display Screen Protection E Auto Protection Time If the screen displays a still image for a certain period of time you define the product activates the screen saver to prevent the formation of burnt in ghost images on the screen Off 2 hours 4 hours 8 hours 10 hours Chapter 07 ...

Page 66: ...t to display the status when downloading content from a server or other device Off On Language m MENU OnScreen Display Language E Set the menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Menu Size m MENU OnScreen Display Menu Size E Set the aspect ratio of the menu to match the screen Original Medi...

Page 67: ...ffer depending on the model Chapter 08 Network Status m MENU Network Network Status E You can check the current network and Internet status Open Network Settings m MENU Network Open Network Settings E Configure network settings to use various smart hub features such as Internet search content sharing through a home network and feature updates ...

Page 68: ...ached to a modem or router elsewhere in your house LAN Cable The Modem Port on the Wall LAN RJ45 If you have a Dynamic Network you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP address subnet mask gateway and DNS values your product needs to access the Internet so you do not have to en...

Page 69: ...rk Connection Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed How to set up manually 1 Select Open Networ...

Page 70: ...nd then change the port number MagicInfo Mode Select the appropriate MagicInfo Mode depending on the environment where you are using the product Lite Premium ServerAccess Select a method to connect the server network Allow Deny FTP Mode Specify the FTP operating mode Active Passive Proxy Server Set up your proxy server connection and related functions Off On Address Port ID Password Address Port I...

Page 71: ... depending on the model Accessibility m MENU System Accessibility E Menu Transparency Adjust transparency of menu box High Low High Contrast Set the background and font to high contrast colors in Menu Menu transparencies become opaque when the option is selected Off On Enlarge Set whether to enlarge highlighted item in Menu Off On Chapter 09 ...

Page 72: ...the Date and Time directly by pressing the number buttons on the remote control NTP Settings Set up the server URL and time zone to use the network time DST Switches the DST Daylight Saving Time function on or off Off On Start Date Set the start date of Daylight Saving Time End Date Set the end date of Daylight Saving Time Time Offset Select the correct time offset your timezone Start Date End Dat...

Page 73: ...e and display a message indicating that there is no signal When the Primary Source selection is set to All the display will search all the video source inputs twice in sequence looking for an active video source returning back to the first video source in the sequence if no video is found Primary Source Recovery Select whether to restore the selected primary input source when a primary input sourc...

Page 74: ... off Off On PowerButton The power button can be set to either turn on the power or turn on off the power Power On Only Set the power button to turn on the power Power On Off Set the power button to turn on off the power Eco Solution m MENU System Eco Solution E Eco Sensor Automatically adjusts the picture brightness according to the ambient brightness Off On Min Brightness Set the screen s Min Bri...

Page 75: ...e exceeds the specified temperature limit If the temperature continues to rise the product will power off to prevent overheating Input Device Manager m MENU System Input Device Manager E Configure options for external input devices connected to the product Keyboard Language Configure the key combination used to change the input language Keyboard Type Specify the keyboard type Input Language Shortc...

Page 76: ...e control s Power button to turn on the device while Safety Lock On is enabled PowerOn Button Turn on this feature to enable the remote control s Power button to turn on the device while Safety Lock On is enabled Off On Button Lock This menu can be used to lock the buttons on the product Only the remote control can control the product if Button Lock is set to On Off On USB Auto Play Lock Select wh...

Page 77: ...C Anynet is a function that enables you to control all connected Samsung devices that support Anynet with your Samsung product remote The Anynet system can be used only with Samsung devices that have the Anynet feature To be sure your Samsung device has this feature check if there is an Anynet logo on it Off On You can only control Anynet devices using the product remote control not the buttons on...

Page 78: ...to exit Anynet Press the SOURCE button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a view mode Use the remote control after the product has completed Anynet configuration or has finished switching to Anynet The Anynet device does not play ...

Page 79: ... has been connected to the product Custom logo file restrictions For image type custom logo only bitmap files aRGB 32bpp format are supported The resolution of the image type custom logo must be between a minimum of 128 x 64 and the maximum screen resolution Horizontal Vertical values of the resolution must be multiples of 4 Forvideo type custom logo only TS Stream types are supported The maximum ...

Page 80: ... settings so that you can easily reset them after the upgrade Update Now Update the software to the latest version Auto Update This feature automatically updates the product when not in use Off On Contact Samsung m MENU Support Contact Samsung E View this information when your product does not work properly orwhen you want to upgrade the software You can find information regarding our call centers...

Page 81: ...ensure your data is not damaged or lost Samsung Electronics is not liable for any damage or loss of data Do not remove a USB device while it is loading If a USB device is connected using a USB extension cable the USB device may not be recognized or files saved on the device may not be able to be read If the product does not recognize a connected USB device the files on the USB device may be corrup...

Page 82: ... Time Power saving mode on some external hard disk drives may automatically deactivate after connecting to the product File system and formats Media play may not function properly with unlicensed multimedia files Media Transfer Protocol MTP is not supported Supported file systems include FAT16 FAT32 and NTFS read only Media play supports the sequential JPEG format It does not support the progressi...

Page 83: ...nected files saved on the USB device are displayed automatically To view content saved on a USB device connect the USB device to a USB port on the product Removing a USB device Removing a USB device from Source 1 Press on the remote control Player Options Safely Remove 2 Select Safely Remove and wait until the USB device is disconnected The USB device is disconnected It is recommended to use a USB...

Page 84: ...ice USB The media content list page on a storage device provides the following features Storage device Internal Memory USB Filter By Among Video Image PDF Office and My Templates content saved on a storage device view content files under a desired file format only Options ...

Page 85: ...Set the screen size for content SlideshowSpeed Set the time each slide will play for SlideshowEffect Set which transition effect to apply between image slides Default Content This default content will be displayed if you run a channel while no programs are scheduled on the channel Reset Restore all the values under Options to the default when the product was purchased Menu items in the media conte...

Page 86: ... The RETURN button makes the buttons disappear Pause Play Pause or play a video The following features are available in pause mode Rewind Fast forward Rewind or fast forward a video Speed up playback up to 3x if required To change the playback speed to the original speed select Previous Next To play the previous video select π twice Selecting π once will play the current video from the beginning T...

Page 87: ...PC and product 2 Disconnect all the cables from the product 3 Power on the product 4 If No Signal is displayed the product is operating normally Checking the Resolution and Frequency Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected refer to Supported Resolutions Before calling Samsung Customer Service Center test your product as follows If the pr...

Page 88: ...r to the latest version Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings Screen issue The powerLED is off The screenwill not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check that the product is connected correctly with a cable Check that the device connected to the product is powered...

Page 89: ...e the mouse to return to the previous screen The productwill turn off automatically Go to System and make sure Sleep Timer is set to Off If a PC is connected to the product check the power status of the PC Make sure the power cable is connected properly to the product and power outlet If the signal from a connected device is not detected the product automatically turns off after 10 to 15 minutes P...

Page 90: ... the PC resolution to the recommended resolution The screen cannot be displayed in full screen A scaled SD 4 3 content file can cause black bars on both sides of an HD channel screen A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen Change the screen size setting to full screen on the product or source device Remote control issue The r...

Page 91: ...ed on the display HDMI Black Level is not functioning properlyon an HDMI devicewith YCbCroutput This function is available only when a source device such as a DVD player and STB is connected to the product via an HDMI RGB signal cable The IR sensoris not functioning Make sure the sensor light turns on when a button is pressed on the remote control If the light does not turn on turn the power switc...

Page 92: ...Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust the resolution Howdo I set powersaving mode Windows 7 Set power saving mode in Control Panel Appearance and Personali...

Page 93: ... product label Environmental considerations Operating Temperature 50 F 104 F 10 C 40 C Humidity 10 80 non condensing Storage Temperature 4 F 113 F 20 C 45 C Humidity 5 95 non condensing Supported models IF015H IF020H IF025H IF025H D IF040H D IF040H DL IFH060H D IF060H DL IF085H DL IF015H IF020H IF025H IF025H D IF040H D IF040H DL IFH060H D IF060H DL IF085H DL IF012J Chapter 13 ...

Page 94: ...s 640 x 360 pixels Aspect ratio W H 8 9 16 9 Synchronization Refresh rate 1920 3840Hz 3840Hz Video Frame rate 50 60Hz Model Name IF025H D IF040H D IF040H DL IF060H D IF060H DL IF085H DL Cabinet Pixel Pitch 2 5 mm 4 0 mm 6 0 mm 8 5 mm LED pixel configuration 3 in 1 R G B in 1 LED LED pixel size Wx H 2 1 mm x 2 1 mm Pixels Rowx Column 192 x 288 pixels 120 x 180 pixels 80 x 120 pixels 56 x 84 pixels ...

Page 95: ...nd Play compatible systems Two way data exchange between the monitor and PC system optimizes the monitor settings Monitor installation takes place automatically However you can customize the installation settings if desired For detailed device specifications visit the Samsung Electronics website USA only Dispose unwanted electronics through an approved recycler To find the nearest recycling locati...

Page 96: ...pported Model Name SNOW 1703U SNOW 1703ULD Supported mode Normal mode Normal mode Live Mode Synchronization Horizontal Frequency 30 135 kHz 65 134 kHz Vertical Frequency 30 75 Hz DP 24 75 Hz HDMI 50 59 94 60 Hz Resolution Optimum Resolution 1920 x 1080 60 Hz 3840 x 2160 60 Hz Maximum Resolution 1920 x 1080 60 Hz 3840 x 2160 60 Hz The screen will automatically be adjusted if a signal that belongs t...

Page 97: ... 000 N N VESA 1024 x 768 60 023 75 029 78 750 P P VESA 1152 x 864 67 500 75 000 108 000 P P Mac 1152 x 870 68 681 75 062 100 000 N N VESA 1280 x 720 45 000 60 000 74 250 P P O VESA 1280 x 800 49 702 59 810 83 500 N P VESA 1280 x 1024 63 981 60 020 108 000 P P O VESA 1280 x 1024 79 976 75 025 135 000 P P Horizontal Frequency The time required to scan a single line from the left to the right side of...

Page 98: ...3 313 59 997 533 250 P N CTA 861 VIC 3 720 x 480 31 469 59 940 27 000 N N CTA 861 VIC 4 1280 x 720 45 000 60 000 74 250 P P O CTA 861 VIC 5 1920 x 1080i 33 750 60 000 74 250 P P CTA 861 VIC 16 1920 x 1080 67 500 60 000 148 500 P P O CTA 861 VIC 18 720 x 576 31 250 50 000 27 000 N N O CTA 861 VIC 19 1280 x 720 37 500 50 000 74 250 P P O CTA 861 VIC 20 1920 x 1080i 28 125 50 000 74 250 P P CTA 861 V...

Page 99: ... 50 000 594 000 P P O CTA 861 VIC 97 3840 x 2160 135 000 60 000 594 000 P P O SNOW 1703ULD Live Mode Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V S Box Grouping Supported VESA 1920 x 1080 67 500 60 000 148 500 P P VESA CVT 1920 x 1080 66 587 59 934 138 500 P N VESA CVT 3840 x 2160 133 313 59 997 533 250 P N CTA 861 VIC 16 1920 x 1080 67 500 60 000 148...

Page 100: ...mer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caused by Ex...

Page 101: ...this product incorporate source code covered under the GNU General Public License GPL the GNU Lesser General Public License LGPL etc Acknowledgement The software included in this product contains copyrighted software that is licensed under the GPL LGPL etc You may obtain the complete Corresponding Source code from us for a period of three years after our last shipment of this product by sending em...

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