Samsung IPX-S300B, System Description

Page 1: ...Ver 2600 00IL7PGA2 3 0 SCM Compact IPX S300B System Description ...

Page 2: ...s Co Ltd TRADEMARKS Product names mentioned in this manual may be trademarks and or registered trademarks of their respective companies This manual should be read and used as a guideline for properly installing and operating the product All reasonable care has been made to ensure that this document is accurate If you have any comments on this manual please contact our documentation centre at the f...

Page 3: ... SCM Compact equipment complies with FCC Part 68 Rules and requirements adopted by Administrative Council for Terminal Attachment ACTA The FCC Part 68 label is located on the bottom of the chassis The label contains Product Identifier Number FCC Registration Number Ringer Equivalence Number REN Telephone Company Interfaces A plug and jack is used to connect this equipment to the premises wiring an...

Page 4: ... it is necessary Changes to Telephone Company Equipment or Facilities The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Service Center If you need assistance du...

Page 5: ...rces This has been identified as a major nationwide problem Music on Hold Warning In accordance with US copyright laws a license may be required from the American Society of Composers Authors and Publishers ASCAP or other similar organizations if copyright music is transmitted through the Music on Hold feature SAMSUNG ELECTRONICS CO LTD hereby disclaims any liability arising out of failure to obta...

Page 6: ...energized equipment Working on energized equipment can result in serious electrical shock To avoid electric shock do not connect Safety Extra Low Voltage SELV circuits found in LAN ports to Telephone Network Voltage TNV circuits found in WAN ports This equipment must be installed and maintained by properly trained service personnel Make sure the proper electrical service is available before pluggi...

Page 7: ...self Always use an ESD wrist strap or ankle strap and verify that it is in direct contact with your skin Avoid contact between the component and your clothing as it causes ESD damage When handling any component that is removed from the chassis verify that the equipment end of your ESD strap is attached to one of the ESD points on the chassis Use care when installing or uninstalling modules or inte...

Page 8: ... the IPX S300B network interface and the operation environments and capacity of the IPX S300B CHAPTER 2 IPX S300B Hardware This part describes the characteristics of the system hardware CHAPTER 3 IP Phones This part describes the characteristics of the IP Telephone served by IPX S300B CHAPTER 4 System Features This part describes the characteristics of the IPX S300B features CHAPTER 5 User Feature...

Page 9: ...ation This part describes the operation and management features of the system ANNEX A Supported Specifications and RFC This part describes the supported specifications and RFC used in the IPX S300B ANNEX B CDR This part describes the call log format and CDR format used in the IPX S300B ANNEX C Open Source Announcement This part describes the open source announcement ABBREVIATION This part describe...

Page 10: ... enclosed in a rectangular box separating it from the main text but is always preceded by an icon and or a bold title WARNING Provides information or instructions that the reader should follow in order to avoid personal injury or fatality CAUTION Provides information or instructions that the reader should follow in order to avoid a service failure or damage to the system CHECKPOINT Provides the op...

Page 11: ...ourier New font will be used to distinguish between the main content and console output screen text Bold Courier New font will indicate the value entered by the operator on the console screen Revision History VERSION DATE OF ISSUE REMARKS 3 0 10 2016 SCM Compact V2 0 S W upgrade features added 2 0 10 2016 Align manual version numbers in Korean and English 1 0 10 2015 First Version ...

Page 12: ...w 16 1 1 General Description 16 1 2 System Architecture 17 1 2 1 IPX S300B 17 1 2 2 Voice Gateways 17 1 2 3 IP Phones 17 1 2 4 SCM Administrator 18 1 2 5 Application Server 18 1 2 6 External Application Servers 20 1 2 7 Interface between the Network Components 20 1 3 IPX S300B Specification 21 1 3 1 Hardware and Software Specification 21 1 3 2 IPX S300B Capacity 22 CHAPTER 2 IPX S300B Hardware 24 ...

Page 13: ...ence Control 81 6 4 VoiceMail Auto Attendant VM AA 82 6 4 1 Voice Mail 82 6 4 2 Auto Attendant 86 6 4 3 Access Manager 87 6 4 4 E mail Server Interface 89 6 5 Call Recording 90 6 5 1 Recording Specifications 90 6 6 External Applications 91 6 6 1 Samsung Communicator 91 6 6 2 ACD Agent 92 6 6 3 Third Party Applications 93 6 7 Solution Partner Applications 94 CHAPTER 7 Network Feature 95 7 1 Network...

Page 14: ... 3 7 Maximum Calls Management 103 9 4 Call Detail Records CDR Management 104 9 5 Traffic Reports 105 9 6 Fault Management 107 9 7 License Management 109 9 7 1 Trial Version License Key 109 9 7 2 Activation Key 109 9 8 Photo File Management 110 9 9 Installation Features 110 9 9 1 Data File Export Import 110 9 9 2 Phone Settings 110 9 9 3 Gateway Settings 112 ANNEX A Supported Specifications and RFC...

Page 15: ... 30 Figure 10 2BRI optional module 31 Figure 11 VPU optional module 31 Figure 12 IPX S300B Power Input 32 Figure 13 IPX S300B FAN 32 Figure 14 IPX S300B Interface Front Rear 33 Figure 15 IPX S300B LED 34 Figure 16 VPU Option Module LED 35 Figure 17 User Authentication 57 Figure 18 SCM Administrator 99 Figure 19 IPX S300B Performance Monitor 100 Figure 20 System Viewer 107 LIST OF TABLES Table 1 IP...

Page 16: ...ghly scalable structure allows easy expansion of VM AA and conference channel cards when necessary The product also provides built in NAT and SBC Lite functions The call processing software is installed in the main cabinet and analog extension trunk PRI and BRI circuits can be expanded using optional card slots The total SCM solution organizes IPX S300B phone gateway SCM Administrator and applicat...

Page 17: ...ne network PBX or PSTN through the PRI interfaces as well as analog interface like FXO The voice gateway acts as a media gateway which performs the conversion between PCM data and packet data It communicates with IPX S300B over the standard SIP protocol The IPX G5x0 product series can be used as voice gateway 1 2 3 IP Phones IP Phone provides general telephone calls on the IP network For providing...

Page 18: ...e a web browser on a normal PC to access IPX S300B and execute various IPX S300B services like Fault Management Performance Management Security Management Accounting Management and Subscriber Management 1 2 5 Application Server The IPX S300B provides the following built in services VM AA and conference channels can be expanded by adding optional cards MOH Music On Hold Server MOH provides the musi...

Page 19: ...Server The ACD server distributes the incoming calls to agents according to the status of the agents It also collects real time call statistics on groups and agents and aggregates the information IVR Interactive Voice Response Server The IVR server provides the interactive voice response service that collects DTMFs from the caller and provides proper responses according the DTMF VM AA Voicemail Au...

Page 20: ...us call handling systems extracts the billing data needed for actual operation and performs the tasks such as various billing related statistics and others IPX S300B sends CDR that is generated after the call handling to the Billing server by using the protocols such as TCP or FTP 1 2 7 Interface between the Network Components The table below describes the interface between each system component A...

Page 21: ...tion Remark Dimension W D H 441 5 352 44 mm 19 Cabinet Type 1U Power AC 110 220 V Input DC 12 V 5 5 A Output IPX S300B Default 4 Universal Slot Dual power option Gigabit Ethernet 2 port USB 1 port Console 1 port Option card 4 universal slot No limitation in the its position But Only 1 VPU Card can be equipped RJ 45 connector FXS 4 port FXO 4 port PRI 2 port PRI 1 port BRI 2 port VPU Card IPX G520S...

Page 22: ... Line SIP channel 128 PRI channel 120 E1 PRI 92 T1 PRI 4 ports BRI channel 16 8 ports for only Euro market FXO port 16 Trunk Total Capacity 256 VM AA Channel Embedded 6 VPU 32 Total Conference Channels Embedded 6 VPU 32 Meet Me Conference Channels VPU 32 Paging Channels VPU 32 Call Recording Channels VPU 20 Samsung IP Phone Max 20 calls Others Max 10 calls SBC Embedded 128 No of MOH Ch Embedded 16...

Page 23: ...rent calls Table 5 Table Capacity Item Specification Remark Max User Group 1 Max Ring Plan 20 Max Service Group 10 Max the Location 64 Max End Point 64 Max DID Routing 1000 Max CLI Routing 1000 Max Number translation table 1024 Max Call Restriction List 128 Max Call Restriction Table 1024 Max Service Class 50 Max Station Groups 100 Max Paging Groups 32 Max Station Group Members 128 Max Multi ring ...

Page 24: ...ate toxic gas or corrosive gas which may be harmful to human health or affect system operation The hardware is made of materials with considerations for EMI Electro Magnetic Interference properties The hardware features a safety mechanism for protection from over voltage Ease of Maintenance The hardware is designed for easy and safe maintenance The hardware complies with the standard rack specific...

Page 25: ... designed to prevent the heat of the system from affecting performance Heat generating components of the hardware are isolated from temperature sensitive components Three 40 mm cooling fans are installed to expel air from the inside Components installed on the module are laid out in consideration of heat dissipation Redundancy of Power The hardware features redundant power supply When one power su...

Page 26: ...у Главная для применения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 26 of 162 2 2 IPX S300B 2 2 1 IPX S300B IPX S300B can be mounted on 19 inch 482 6 mm wide rack and its height is 1 75 inch 1U The appearance is like the following Front Front Dual Power Supply Figure 2 IPX S300B exterior ...

Page 27: ...менения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 27 of 162 2 3 Hardware Structure 2 3 1 IPX S300B IPX S300B hardware consists of CMU board GWU board optional modules power supply and 3 fans Figure 3 IPX S300B interior Optinal Modules 2PRI 4FXO 4FXS VPU 2BRI 1PRI Fans GWU Board Power Supplies CMU Board ...

Page 28: ...ксту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 28 of 162 2 3 1 1 CMU Board The CMU board of IPX S300B is like the following Figure 4 CMU Board 2 3 1 2 GWU Board The GWU board of IPX S300B is like the following Figure 5 GWU Board Module Connector FPGA NAND Flash Ethernet Switch CPU DDR2 Memory DDR3 Memory NAND Flash Ethernet Block CPU ...

Page 29: ...бражаться Ошибка Используйте вкладку Главная для применения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 29 of 162 2 3 1 3 Optional Modules There are the following optional modules for IPX S300B Figure 6 4FXS optional module Figure 7 4FXO optional module ...

Page 30: ...я 제목 1 к тексту который должен здесь отображаться Ошибка Используйте вкладку Главная для применения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 30 of 162 Figure 8 2PRI optional module Figure 9 1PRI optional module ...

Page 31: ...я 제목 1 к тексту который должен здесь отображаться Ошибка Используйте вкладку Главная для применения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 31 of 162 Figure 10 2BRI optional module Figure 11 VPU optional module ...

Page 32: ...жаться SAMSUNG Electronics Co Ltd page 32 of 162 2 3 1 4 Power Supply Figure 12 IPX S300B Power Input Name Description Power Input Connector The connector to insert power cable Power Switch The switch to turn on or off power 2 3 1 5 FAN IPX S300B provides 3 embedded fans 40 mm size and it has holes for the fan on the left side of the system Figure 13 IPX S300B FAN Power Switch Power Input ...

Page 33: ...4 1 IPX S300B IPX S300B provides external interfaces like the following IPX S300B Front IPX S300B Dual Power Supply Front IPX S300B Rear Figure 14 IPX S300B Interface Front Rear Optional module 1 Optional module 2 Optional module 3 Optional module 4 Ground Hole System LED Console Port GbE Port USB Port Reset switch Optional module port LED Power Supply 1 Power Supply 2 System LED Console Port GbE ...

Page 34: ... Optional module port Off Module not mounted or ready to Service On Operating port in use Layer2 link status 1PRI 2PRI 2BRI Blinking Ringing state 4FXS 4FXO System RUN1 Blink quickly 50 ms on off Booting Upgrading DB Initializing Blink 250 ms on off All Processors are in normal operation Blink slowly 1000 ms on off Fault Upgrading DB initialization RUN2 On Preparing to boot Blink quickly Booting B...

Page 35: ...on but not an LED An LED gets turned off afterwards when the card is rebooted and then turns back on again VPU LED The VPU option module provides LEDs which indicate various status Refer to the following for its meaning Figure 16 VPU Option Module LED Table 7 VPU LED Description LED State Description VPU RUN Blink 200 ms on off Each processor operating normally MC Off SSD not equipped Blink slowly...

Page 36: ...by reset switch Optional Modules IPX S300B supports optional cards such as 4 ports FXO card 4 ports FXS card 2 ports BRI card 1 port PRI card 2 ports PRI card a VPU card At first blank dummies are embedded so remove them when you install optional modules The VPU module must not be equipped or uninstalled during in its operation It must be performed in additional 5 seconds after the module is compl...

Page 37: ...devices that can be connected to the IPX S300B system Types and functions of devices that can be connected to the IPX S300B system are the same for all systems For details on using each of the devices see the user manual of the phone SMT i6021 3 2 Mono LCD HD Voice Smart Phone Interworking WiFi Backhaul Bluetooth Headset USB Interworking 4 soft keys 24 programmable keys Navigation keys for easy us...

Page 38: ...rworking USB Interworking 4 soft keys 24 programmable keys Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital control of speaker handset and ringer volume SMT i6011 3 2 Mono LCD Smart Phone Interworking WiFi Backhaul Bluetooth Headset USB Interworking 4 soft keys 12 programmable keys Navigation keys for easy use of Keyset functions Keyset Statu...

Page 39: ...working 4 soft keys 12 programmable keys Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital control of speaker handset and ringer volume SMT i5343 4 3 Color TFT LCD HD Voice Smart Phone Interworking WiFi Backhaul NFC Bluetooth Headset Dedicated USB Camera Interworking 5 soft keys 10 line keys Navigation keys for easy use of Keyset functions Key...

Page 40: ... i5243 4 3 Color LCD USB Camera Interworking 5 soft keys 5 line keys 14 programmable key Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital control of speaker handset and ringer volume SMT i5230 3 2 Mono LCD 4 soft keys 7 programmable keys Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital c...

Page 41: ...f 162 SMT i5220 5220S 522D 3 2 Mono LCD 4 soft keys 24 programmable keys Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital control of speaker handset and ringer volume SMT i5210 5210S 3 2 Mono LCD 3 soft keys 14 programmable keys Navigation keys for easy use of Keyset functions Keyset Status Indicator Volume Up Down keys for digital control of...

Page 42: ...ь отображаться SAMSUNG Electronics Co Ltd page 42 of 162 SMT i3100 i3105 2 8 Mono LCD 3 soft keys 5 programmable keys with LED Keyset Status Indicator Volume Up Down keys for digital control of speaker handset and ringer volume SMT i2205 2205S 2205D 2 8 Mono LCD 3 soft keys 5 programmable keys Without LED Volume Up Down keys for digital control of speaker handset and ringer volume ...

Page 43: ...есь отображаться SAMSUNG Electronics Co Ltd page 43 of 162 SMT i5264 IP AOM IP AOM IP based Add On Module is an accessory type IP terminal with expansion of key buttons and LED on an IP phone Each of the key buttons on the IP AOM can be assigned with various custom functions such as DSS Direct Station Select BLF Busy Lamp Field and one touch dial button 64 Buttons Add On Module ...

Page 44: ... CAC by location bandwidth CAC by system resources and CAC by trunk call counts All CAC is independently operated by each node CAC by Call Counts This function rejects calls that exceed the maximum call count supported by the IPX S300B CAC by System Resources The CAC by system resources service restricts calls made in excess of the maximum usage ratio set for the system CPU and memory CAC by Locat...

Page 45: ...rvice group to use its own route sequence features based on its time and rate conditions Load balanced Routing The route set feature allows the use of the set routes in an equally distributed manner according to the set ratio Calls are distributed only between the routes identified as available for calls and therefore there is no need for configuring alternative routes as in other LCR methods Call...

Page 46: ... calling called number Call Button The call button feature allows directing multiple calls to the one phone number when the user s number is a single device and the call waiting service is in use If you are using a phone with programmable buttons such as a Samsung phone you can assign up to eight call buttons If there are ten call buttons the phone can control up to ten calls simultaneously If the...

Page 47: ...oming calls Calling Line Identification Presentation CLIP The Calling Line Identification Presentation CLIP service displays the caller s phone number and name on the called user s phone for incoming calls Calling Line Identification Restriction CLIR The Calling Line Identification Restriction CLIR service restricts display of the caller information for the calls made by the user If a user set wit...

Page 48: ... name at least 2 letter input must be required If using number at least 3 letter input must be required Directory Service provides Single Phone User Hunt Group Number System Speed Dial Index Direct Trunk Selection IPX S300B supports Direct Trunk Selection to use a specific trunk which provides services according to a status of the designated trunk This is a service only for the FXO of a Gateway Em...

Page 49: ... phone out Hot Line and Warm Line The hot line feature allows automatic connection to a specified number when the handset of the selected phone is lifted If the call is connected without delay when the handset is lifted it is called a hot line If the call is automatically connected when the handset is lifted but no number is dialed for a set period of time it is called a warm line Hunt Group The h...

Page 50: ...between the calling phone and the called phone As you set Forced Audio Codec the codec negotiation can be forced with the codec you want within or between locations Default Audio Codec When IPX S300B receives a sent message IPX S300B finds the default audio codec set for the calling phone s location in the audio codec list of the sent message and moves it to the top priority position of the list b...

Page 51: ...ti device service assigns one user phone number to multiple devices phones IPX S300B performs the service regardless of the phone being used One phone number can be assigned to maximum of 32 phones regardless of the phone type Multi Number The multi number service assigns multiple users phone numbers to one device phone The service is performed collectively by IPX S300B and by the phone Since the ...

Page 52: ...extension number it is redirected to the operator group Registration management On the IPX S300B you can check the current registration status of phones trunk routes and applications Ring Plans When processing calls on a PBX it is often necessary to provide different services for different days of the week or time of the day Different services also may be required for public holidays To accommodat...

Page 53: ...the extension numbers in a service group starts with a same prefix the number except the prefix can be used for shortcut number to dial System Call Forward This service performs call forwarding based on the system settings In case that user sets his Call Forward All and Preset Call Forward All service is set Call Forward All based on the settings made by User is performed Preset Call Forward All T...

Page 54: ...unavailable If the user has set call forwarding the user settings have precedence over the system call forward settings In other words if the user has set call forward unreachable the system preset call forward unreachable setting is ignored Preset call forward DND This service performs preset call forward DND based on the settings made by the system administrator even if preset call forward DND i...

Page 55: ...r sRTP IPX S300B supports media encryption for calls with phones IPX S300B s built in conference system IPX S300B s built in voice mail system and endpoints but not with IPX S300B s built in MOH system IPX S300B supports AES and ARIA as media encryption algorithms ARIA is a block encryption algorithm developed in Korea in 2003 for protection of information for public administration services This i...

Page 56: ...ser presses a feature button on the phone The user dials a feature code from the phone If the user wishes to use a feature temporarily without having it configured in advance the user must use a feature button or a feature code Since IPX S300B uses a standard protocol between phones and IPX S300B arbitrary feature buttons cannot be created Therefore IPX S300B uses feature codes when configuring fe...

Page 57: ...he following order The SIP phone transmits REGISTER without authentication header to IPX S300B IPX S300B transmits 401 Unauthorized with challenge information to the SIP phone SIP phone transmits REGISTER without authentication header to IPX S300B After IPX S300B executes Digest Authentication it transmits 200 OK to the SIP phone Boss Secretary The boss secretary feature allows a boss and a secret...

Page 58: ...ng to the voice announcement User interaction services provided in this way include account code call authentication code and DISA user authentication Account Code This feature allows the user to enter his her account code in the account information when making an external call through the trunk Account codes can be entered in the following two ways Forced Account Code When a trunk call is made fr...

Page 59: ... enters a call authentication code as instructed The voice announcement system verifies that a valid call authentication code has been entered If the call authentication code entered is valid IPX S300B temporarily suspends the external call restriction set for the user The user can now dial an access code and an external number and the trunk call will be made The authentication code entered will b...

Page 60: ...rs match then the system recognizes the call as an internal call And if not the system compares again the dialed number with access code for call routing If the two numbers match the system considers it as a service call And if not the system compares again the dialed number with access code for call routing If the dialed digits correspond to the call routing access code then the call is handled a...

Page 61: ...f group A when he she is calling a person in group B Wireless Enterprise Service Wireless Enterprise Service is VoIP Voice over IP Service in FMC Fixed Mobile Convergence using WiFi of the smartphone user Remote Dial When a WE VoIP subscriber attempts to use the office phone while outside the Wi Fi network the WE VoIP subscriber can request the IPX S300B for remote dialing service over the data ch...

Page 62: ...PX S300B assigns different access privileges to users accessing the LDAP server according to their levels System SPAM Call Block Service The IPX S300B provides a function to reject incoming trunk calls from the same caller number during a specified period of time Changing Distinctive Ringtone Caller specific ringtones can be selected from a range of ringtones available for the terminal using Admin...

Page 63: ...This function allows the user to check for new voice mails in the inbox of another extension number and even connect to the inbox and listen to the voice mails by pressing the button User Timer Option This function allows the operator to change the current configuration status of each individual user s service timer Call Restriction by IP Range This function allows call restriction of subscriber c...

Page 64: ... also supported In IPX S300B if a member is taking a call and could not receive the multicast paging request the member can receive the multicast paging after the call is ended Also when more than one multicast paging is on hold the multicast paging requested first will be received The telephone version must be checked for this System Information Display on Device It offers a feature to check the ...

Page 65: ...s to have his her incoming calls answered automatically If the auto answer feature is enabled when there is an incoming call the speaker will be turned on and the call will be answered automatically Automatic Retry When the user makes an outgoing trunk call but the called party is busy or does not answer the call the automatic retry service can be used to automatically redial the number after a se...

Page 66: ...oming calls for the user in specific time periods to be forwarded to another number For more information see the System Call Forward Group Call Forward section of 4 System Features Call Forward Busy If the call forward busy feature is enabled for a user incoming calls for the user while the user is busy are automatically forwarded to a specified number Even if the user has not enabled call forward...

Page 67: ...nction allows a user to hold the call that is currently on line attempt to make a new call and also reconnect to the original call If the person on the other line is using specific services Ex call hold conference etc the call hold function cannot be used Call Park The call park feature allows the user to park the current call so that it can be picked up on another phone by pressing the button or ...

Page 68: ...ick up group number instead of a user number for which an incoming call is ringing to pick up the current incoming call for the selected group You can also pick up an incoming call ringing for your own call pick up group The user can press the group call pick up feature code the number of the call pick up group whose phone is ringing to pick up the group s incoming call which is currently ringing ...

Page 69: ...eatures Call Waiting If the call waiting feature is enabled when there is an incoming call while the user is already engaged the call is not terminated as a call when busy but instead the user is notified that a call is waiting so that the user can park or end the previous call and pick up the new call If there is an incoming call while the user is already engaged a brief call waiting tone will be...

Page 70: ...user to request that his her number is not shown to the called party for a particular call When making a call the user can dial the temporary CID restriction feature code called party number to request temporary CID restriction Distinctive Ring by CLI The distinctive ring by CLI feature allows incoming calls to be distinguished by ringing different rings depending on the caller numbers Do Not Dist...

Page 71: ...r can use the My Info menu on SCM Personal Assistant to change his her language Last Call Redial The last call redial feature allows the user to redial the caller or the called party number of the most recent call Last Outgoing Redial The last outgoing redial service allows redialing the called number of the last outgoing call Last Incoming Redial The last incoming redial service allows redialing ...

Page 72: ...ering an incoming call with a mobile phone enabled with multi ring the user can press the MOBEX on Desk Pick up feature code on his her master phone during the call to transfer the call to the master phone Transfer to Mobile Phone This service allows the user to transfer a call to an external mobile phone specified as a multi ring member without parking the call It works in the same way as blind t...

Page 73: ...l is transferred to the voice mail system by a normal method the voice mail system asks for the service code mailbox number password etc But if the transfer to voice mail feature is used for transferring the call this step is skipped so that the caller can leave a voice message without entering anything When the user dials the transfer to voice mail feature code a mailbox number during a call and ...

Page 74: ...ing message will be shown on the phone display and the CANCEL PAUSE and STOP soft menus will be displayed for use Auto Call Record If call recording feature is enabled this service automatically records calls whenever they are started When a user for whom the auto call record feature is enabled is on a call a three way conference call will automatically be connected to the voice mail system and th...

Page 75: ...er multi device member if a user selects the menu Manual Handover Service If WE VoIP subscribers move out of WIFI network during a call you can switch WIFI call to 3G call by manually before it goes out from the WIFI network Smart Handover Service If WE VoIP subscribers move out of WIFI network during a call WIFI call is switched to 3G call by automatically Smart handover is divided into two funct...

Page 76: ...именения 제목 1 к тексту который должен здесь отображаться SAMSUNG Electronics Co Ltd page 76 of 162 Ringing Preference You can choose to answer a call or dial a number when the receiver is picked up or the speaker key is pressed while receiving calls by the Ringing Preference setting It is initially set to ENABLE and answers receiving calls ...

Page 77: ...ion Sever Service Group Application server service groups must be created and assigned in order to support server interface for various applications for each user service In addition to using application servers the servers must be grouped so that they can be assigned to different service groups or users If application server service groups are not assigned application server calls cannot work Ser...

Page 78: ...Group Basic Information Basic information of the ACD group such as the list of agents logging into the ACD group and the method of distributing incoming calls among agents can be configured ACD Announcement Greeting Message When there is an incoming call for the ACD group a short moment is allowed for the caller to hear the ring back tone and then the announcement system of the IPX S300B is connec...

Page 79: ... The IPX S300B provides statistics on processing of incoming calls for the ACD group and ACD calls processed by each agent ACD Agent Program While it is possible for ACD agents to process ACD calls by just using the phone they can also process ACD calls more conveniently using a dedicated agent program Requiring a separate license the dedicated ACD agent program has many useful features such as re...

Page 80: ...he called party is automatically included in the conference Predefined Conference The service allows a voice conference to be conducted with pre assigned groups The master of conference prepares the list of the group and members in advance by using the SCM Administrator Also the system calls each member using the list identifier for the conference then delivers the voices to each member after mixi...

Page 81: ...owner or a user which setup the conference 6 3 2 Conference Control The conference control function provides a monitoring function for conference status by the master of the conference call voice level control mute of a participant s voice and removing a participant from the conference room functions Conference Monitoring The master can view the current conference status He she can view the partic...

Page 82: ...en listens to the messages received from anywhere Various options are available for handling the messages Answering Machine Emulation AME This function allows monitoring of calls made to the voice mail by using a phone speaker and is similar to a home answering machine It is only provided by VPU card Auto Conversation Recording This function is used to record the phone conversation made between ca...

Page 83: ...g a button It is only provided by VPU card Call Back Requested Message A caller may select the Call Back Request option when leaving a message and once the number to receive the call back has input the user is notified that the call back has been requested when playing the message At this time the user can call the caller directly by pressing a button Date and Time Stamp This function notifies the...

Page 84: ...e name that is recorded by the user s own voice Message Address Verification This function is used to play back the numbers pressed by the user This is so that he can make sure they are correct when he leaves a voice message Message Delivery Options When a voice message is left in a user s voice mail this function notifies it to a pre registered home phone number cell phone or other phone only at ...

Page 85: ...or a message Message Skip This is the function of skipping the message that is saved in the voice mail to the next one instead of listening to the end of the message Message Undelete This is the function used to either listen or save a message in a voice mail after a user has listened and deleted the message Message Waiting Light Indication When a voice message has arrived in the voice mail the fu...

Page 86: ...rson or to the voice mail Also the system directory service is available to use by pressing 9 on AA after calling on the office line When the name of the called person is input through the key pad the call is connected to the person when the search result is one person or plays the names that are searched if two or more names are resulted where the caller can choose one name Auto Attendant Route A...

Page 87: ...r within the phone system or search the call before answering These conditions can be set for specific times VM AA can be set to Find Me to allow connection to the users in different places It is only provided by VPU card Call Blocking While Call Blocking is set by a user VM AA does not connect callers to the user s extension Instead the call blocking greeting prompt is played immediately to the c...

Page 88: ...er is not scheduled available to take calls and does not have Call Blocking activated the VM AA plays the user s Night Greeting if recorded Find me When this function is activated the VM AA attempts to deliver a call to a place designated by the user The VM AA first finds the user in the location designated by the user then makes the call to each of the user s saved phone numbers if necessary unti...

Page 89: ...gistered by the user Telephone Number Storing This function is used to save the phone numbers that are frequently used by a user Weekly Schedule of Call Availability This function registers a time of a day when the user can generally receive calls and VM AA plays a proper guidance message if the user cannot receive calls during that time 6 4 4 E mail Server Interface An integrated messaging system...

Page 90: ...nnel Number A maximum of 10 for conference recording and a maximum of 20 for telephone recording are supported When both are used the available number decreases in the ratio of one conference recording to two telephone recording In addition this can be limited by the license entered Recording Time A maximum of 500 hours of recording files can be saved to the VPU However it can continue to record o...

Page 91: ...tem to communicate via Voice and Video Soft Phone Mode PC Phone Integration Device The Soft Phone Mode is also known as a PC Phone device In this mode the Communicator Soft Phone is the device the user uses to make receive all their calls The Communicator Soft Phone is a software device that emulates a Samsung business telephone The Communicator Soft Phone is registered to the Samsung switch insta...

Page 92: ...6 2 ACD Agent ACD Agent Desktop is the Windows based Client Application that resides on the agent s computer With Agent ACD you can control calls with your computer The ACD Agent allows you to Call Control Make Calls Answer Calls Transfer Calls Conference Calls Monitoring Provides the real time status information of the ACD Group where the Agent belongs Number of wait calls Currently waiting for t...

Page 93: ...rnal SIP Conference Server SIP VMS SIP UMS SIP IVR AA Server and Legacy PSTN VMS and can be categorized as shown below according to the interface type Using Standard SIP IPX S300B provides the interface function by using standard SIP protocols with application servers such as SIP Conference Server SIP VMS Server SIP UMS Server and SIP IVR Using Standard CSTA IPX S300B provides the interface functi...

Page 94: ...sferring calls to the user s number with voice announcement auto attendant taking voice mail when the user is unavailable etc Transcription Server Currently only IP packet mirroring type transcription servers can be connected Using an IP packet mirroring type transcription server requires configuring the IP network equipment No additional configuration is needed on the IPX S300B Standard SIP Metho...

Page 95: ...nnection can be configured in redundancy NAT When both WAN and LAN are connected to the gateway the external network and the internal network are isolated as separate networks with the NAT function automatically converting addresses and exchanging packets between the two Port Forwarding By specifying external network ports on the gateway packets can be forwarded according to internal addresses por...

Page 96: ...ansport are all supported with support for conversion transfer SIP signaling and media can be transferred for SIP entities under NAT of the external network Call Routing Routing adjustment can be done based on the source address in the SIP signaling message Subscriber call routing can be done according to the registration message Security SIP signaling from unauthorized IP addresses can be rejecte...

Page 97: ...nal information 9 2 Process Management Multiple processes programs run organically on the IPX S300B Naturally the IPX S300B features a process manager which manages such processes by performing the following functions Starting and stopping the IPX S300B Process management Starting and stopping individual processes by operator command Retrieving process version information Starting and Stopping IPX...

Page 98: ...s status Each process of the IPX S300B can be in any of the following status NORMAL ALIVE WAIT or FAIL Process level priority The IPX S300B categorizes its processes into Critical Major and Normal levels depending on the impact on the system and applies different management policies accordingly Starting and stopping individual processes The IPX S300B operator can stop a running process or start a ...

Page 99: ...Co Ltd page 99 of 162 9 3 Operation Management 9 3 1 System Configuration To view or change the system configuration log into SCM Administrator and click the CONFIGURATION icon on the main menu The Configuration menu contains various sub level menu items including Location User Group User Trunk Routing Time Schedule Service Application Phone Setting Announcement Miscellaneous and gateway Figure 18...

Page 100: ...in five second intervals and displays the information in IPX S300B Administrator Also when a specific resource s usage increases alarms are generated in the order of Minor Major Critical to notify the administrator of any system problems The system resources monitored by IPX S300B include CPU memory and hard disk drives Viewing System Resource Information The Chart of Right Side display CPU memory...

Page 101: ...hold or forwarded You can also register different sound sources required for the site and service them Select a MOH and click the Play button to have the selected MOH play through the PC s sound device Language Settings IPX S300B supports announcements in multiple languages However due to the complexity of settings to configure different conditions for different languages only one language is serv...

Page 102: ...5 Database Management IPX S300B provides a feature for backing up the database during operation When upgrading IPX S300B to a newer version you can back up the database upgrade the version and then restore the database for use Database Space IPX S300B provides a feature for displaying the current size of the database The maximum allowed database size is shown in KB Database Backup You can configur...

Page 103: ...gistration with IPX S300B Also when an extension user makes a call IPX S300B provides a service for allowing the call to be made after obtaining an external server s authentication Service Allowance Management IPX S300B can allow each individual extension user to use different sets of features by assigning them to service classes 9 3 7 Maximum Calls Management On an IP based PBX it is not possible...

Page 104: ...ding method used Local Store Saving Account Information in IPX S300B The CDR files generated are backed up and saved in the IPX S300B hard disk without interoperating with any external account systems FTP Send FTP Interoperation for Accounting System The CDR files generated are transferred to the external accounting system interoperating by FTP protocol TCP Send TCP Interoperation for Accounting S...

Page 105: ...ows the statistical information for all calls Failure Reasons Calls All failure reasons User Group Statistics Outgoing Counts users of user group attempted to make outgoing calls Incoming Counts attempted for users of the user group Service Group Statistics Outgoing Counts users of service group attempted to make outgoing calls Incoming Counts incoming calls were attempted for users of the service...

Page 106: ...hows the statistical information for all calls Phone Registration by Type Statistics To Reg Counts state change from unregistration to registration To Unreg Counts state change from registration to unregistration Registration Average Averages state is registration ACD Group Statistics System Summary All system wide ACD calls Group Summary All calls for the ACD group Overflow Overflow occurred for ...

Page 107: ... left corner of the IPX S300B Administrator screen is the System Viewer window which displays the number of alarms generated in the IPX S300B system When an alarm is generated in IPX S300B the System Viewer window displays the number of alarms generated for each level Figure 20 System Viewer Setting A setting contains detailed information for alarms faults and status generated in IPX S300B The adm...

Page 108: ...t and status information generated in IPX S300B can be notified to the administrator by email To allow this the email field in the alarm profile fault profile or status profile must be set to Enable and the required settings for the email server must be configured in email settings SMS Notification The alarm fault and status information generated in IPX S300B can be notified to the administrator b...

Page 109: ...sult Embedded Application License The embedded application License management screen is provided where the manager can input the license key required for starting Voice Mail of Meet me Conference that is based on the equipment information of the server where IPX S300B is installed and also check the result External Application License The external application license management screen is provided ...

Page 110: ...e allows exporting information from some of the IPX S300B Administrator menu items into an Excel spreadsheet which can then be edited offline and be imported back When editing the Excel spreadsheet offline you can edit the information for each field and also add or delete lists IPX S300B can be updated with any changes made in the Excel spreadsheet 9 9 2 Phone Settings PNP Installation This featur...

Page 111: ...ng to a phone Although this message is sent automatically when changing profile you can have force it to be sent when necessary The following profile types are possible Service Profile Line Profile User Profile Phone Profile Model Update This method is used for upgrading the phone software Model Update User Group method updates all phones of a specified model in a user group When this method is us...

Page 112: ...the phone the phone software is automatically updated according to the upgrade_server IP address and the protocol tftp or http defined in sec_boot xml When the update is complete sec_boot xml is loaded again for the rest of the procedure In a large scale IPX S300B system a separate profile server should be installed to reduce load and upgrade time including sec_boot xml The TFTP server and the upg...

Page 113: ...n Offer Answer Model with SDP RFC3265 SIP Specific Event Notification RFC3311 The SIP UPDATE Method RFC3323 A Privacy Mechanism for the SIP RFC3325 Private Extensions to the SIP for Asserted Identity within Trusted Networks RFC3326 The Reason Header Field for the SIP RFC3428 SIP Extension for Instant Messaging RFC3515 The SIP Refer Method RFC3581 An Extension to the SIP for Symmetric Response Rout...

Page 114: ...Early Media and Ringing Tone Generation in the Session Initiation Protocol SIP RFC4028 Session Timers in SIP RFC4492 Elliptic Curve Cryptography ECC Cipher Suites for Transport Layer Security TLS RFC5246 The Transport Layer Security TLS Protocol Version 1 2 RFC5359 Session Initiation Protocol Service Examples ...

Page 115: ...ANNEX A Supported Specifications and RFC SAMSUNG Electronics Co Ltd page 115 of 162 A 2 SNMP Standards related to the SNMP protocol being supported in IPX S300B are as follows SNMP v1 v2 ...

Page 116: ...nput by user or received from incoming number before the number conversion 8 Connect Number The last number used to be connected to receiving 9 Connect Name The last name used to be connected to sending 10 Billed Number Bill Number User s accounting code Usage Time 11 Attempt Time Time when the call is attempted 12 Call Duration Call Duration Time Disconnect Time Answer Time 13 Answer Time Time wh...

Page 117: ...r Group User Group the called belongs 27 Outgoing Route Outgoing Route Number Disconnect Reason 28 SIP Status Code SIP Status Code 29 Q850 Release Cause Q850 Release Cause 30 Internal Fail Code Internal Fail Code CDR Format No Parameter Description Header 1 Sequence Number 00000000 99999999 The sequence number when recording in Call log File This increases by 1 when CDR is generated Reset when new...

Page 118: ...ver Type 15 Calling IP Calling IP Address 16 Calling User Group User Group to which the caller belongs 17 Incoming Route Incoming Route Number Called Information in the IPX S300B 18 Called Type Called Type 0 Unknown 1 User 2 Service 3 Trunk End Point Type 4 Application Server Type 19 Called IP Called IP Address 20 Called User Group User Group the called belongs 21 Outgoing Route Outgoing Route Num...

Page 119: ...TCON 4 3RD_SIP 5 FXS 6 FMS null Call From route 33 Called Dev Type Called device Type 0 SAMSUNG_SIP 1 SAMSUNG_SOFT 2 SAMSUNG_MOBILE 3 SAMSUNG_PC_ATTCON 4 3RD_SIP 5 FXS 6 FMS null call to route 34 User Digit Digit pressed by user 35 Pick up Pick up 0 Normal Call 1 Pickup Call 36 Smart Routing 1 internal IPX S300B Smart Routing Call 2 inter IPX S300B Smart Routing Call 37 Transferer User Number who ...

Page 120: ...DR expansion 43 Reserved field Reserved field for CDR expansion 44 Reserved field Reserved field for CDR expansion 45 Reserved field Reserved field for CDR expansion 46 Reserved field Reserved field for CDR expansion 47 Reserved field Reserved field for CDR expansion 48 Reserved field Reserved field for CDR expansion 49 Reserved field Reserved field for CDR expansion 50 Reserved field Reserved fie...

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Page 159: ...e B BHCA Busy Hour Call Attempt BLF Busy Lamp Field C CAC Call Admission Control CDR Call Detailed Record CID Caller Information Data CLI Calling Line Identification CLIR Calling Line Identification Restriction COA Change of Address COS Class of Service CPS Call Per Second CSTA Computer Supported Telephony Application CTI Computer Telephony Interface D DID Direct Inward Dial DISA Direct Inward Sys...

Page 160: ...d Business Gateway ICMP Internet control message protocol iES integrated Ethernet Switch IGMP Internet Group Management Protocol ITSP Internet Telephony Service Provider IVR Interactive Voice Response L LDAP Lightweight Directory Access Protocol M MCN Modification Calling Called Number MCS Multimedia Conference System MOBEX Mobile Extension MOH Music On Hold MP Main Processor MPEG Moving Picture E...

Page 161: ...Computer SCM Samsung Communication Manager SIO Serial Input and Output SIP Session Initiation Protocol SMDR Station message detailed record SMS Short Message Service SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SRTP Secure Real time Transport Protocol T TCP Transmission Control Protocol TFTP Trivial File Transfer Protocol TLS Transport Layer Security U UC Unified Commu...

Page 162: ...ctronics Co Ltd All rights reserved Information in this manual is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated transcribed or duplicated by any form without the prior written consent of SAMSUNG Information in this manual is subject to change without notice ...