Samsung LCD 24B, User Manual

Page 1: ...SAMSUNG DCS GATEWAY KEYSET USER GUIDE DIGITAL COMMUNICATION GATEWAY SYSTEM ...

Page 2: ...mer Samsung Telecoms is not responsible for errors or problems arising from customers not in stalling programming or operating their Sam sung systems as described in this manual Copyright 2001 Samsung Telecoms U K Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retr...

Page 3: ...1995 A1 1995 A2 1997 EN50082 1 1992 EN61000 3 3 1995 EN60950 1992 A1 1993 A2 1993 A3 1995 A4 1997 CTR3 A1 Commission Decision 98 515 EC CTR4 A1 Commission Decision 98 520 EC CTR21 A1 Commission Decision 98 482 EC Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 Sung Chul Hong General Manager place and date of issue name and signature of authorized person Re...

Page 4: ...ion of a Samsung DCS telephone system The connec tion allows voice communication between the central proces sor unit and the telephone It is not intended to be connected to any other telephone system or the public telephone net work Please read the provided user instructions carefully ...

Page 5: ...eatures Using Menus 7 MMC Mode 9 System Access Codes 10 Outside Calls 11 Making An Outside Call 11 Answering An Outside Call 11 Recall Dial Tone 11 Sending a Flash 12 Busy Line Queuing With Callback 12 Internal Calls 13 Making An Internal Call 13 Answering An Internal Call 13 Auto Answer Mode 13 Busy Extension Group Callback 14 Calling Your System Operator 14 Call Processing 15 Holding Calls 15 Co...

Page 6: ...umber With Redial 30 Automatic Redial Retry 30 Dispatch 31 Control Group Call Forwarding 32 Privacy 33 External Call Lock 33 Paging and Messaging 35 Making a Digital Phone Internal Page 35 Making a Zone External Page 35 Call Parking 36 Setting a Message Indication 37 Cancelling Messages 37 Returning Messages 38 Convenience Features 39 Do Not Disturb DND 39 Mute 39 Background Music 40 Appointment R...

Page 7: ... Number Dialled 47 Call Duration Timer 48 Viewing Message Indications 48 CLIP 49 Reviewing Past CLIP Calls 49 Storing a CLIP Number 50 Saving a CLIP Number 51 Additional Features 52 No Answer Autocom Forced Answer 52 Auto Dial BLF 52 Add On Module 53 Appendix Feature Key Codes 54 For your convenience and quick reference List of Personal Speed Dial Numbers 59 List of Changed System Access Codes 60 ...

Page 8: ...rred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialling an access code or pressing a route key For example dial 9 to get a local outside line Lines in the system are numbered from 701 702 703 etc Direct Station Selection DSS keys are programmed to ring specific extensions You can press a DSS ke...

Page 9: ...and will flash green If individual line keys are assigned outside calls appear on these keys If an individual line is not assigned to its own key it may appear on a CALL key Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light Some simpl...

Page 10: ...s code If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialling Volume Controls DCS Gateway keysets use the Volume Up and Down keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use the handset volume while you are listening the volume of off hook ring These levels are stored in ...

Page 11: ...sed to set independent levels for handset speaker background music ring and page volumes LAST NUMBER REDIAL MEMORY SPEED DIAL KEY SOFT KEYS Used to activate features via the display DO NOT DISTURB KEY SPEAKER KEY Used to switch call to speakerphone 8 PROGRAMMABLE KEYS WITH RED LEDs Used to call stations directly for One Touch dialling and other system features TRUNK FLASH KEY TRANSFER KEY HOLD KEY...

Page 12: ...rectly for One Touch dialling and other system features SPEAKER KEY Used to switch call to speakerphone HOLD KEY MICROPHONE For hands free operation DO NOT DISTURB KEY ANSWER RELEASE KEY TRUNK FLASH KEY MEMORY SPEED DIAL KEY SCROLL KEY Used to scroll through displays 8 PROGRAMMABLE KEYS WITH TRI COLOURED LEDs Used for CALL keys internal calls and other system features VOLUME CONTROL KEYS Used to s...

Page 13: ...ER KEY Used to switch call to speakerphone TRUNK FLASH KEY 6 PROGRAMMABLE KEYS WITH RED LEDs Used for CALL keys internal calls and other system features MICROPHONE For hands free operation HOLD KEY VOLUME CONTROL KEYS Used to set independent levels for handset speaker background music ring and page volumes ...

Page 14: ...re menus on the LCD and then use the soft keys to select the required feature s The three soft keys below the display are substitutes for dedi cated feature keys and access codes Pressing one of these keys has the same effect as pressing a programmed key These keys are context sensitive and their functions change to present you with the best options for a particular call condition The SCROLL key i...

Page 15: ...atures in a menu as indicated by the symbol displayed as the last character on the lower line of the display press the SCROLL key to display these fur ther options A list of menu features is shown in the next table Menu features CALL OTHER ANS SET LNR Last Num ber Redial MSG Message PICK Pick up DND Do Not Disturb SNR Saved Num ber Redial DPAG Digi Phone Paging OPAN Orbit Park Answer FWD Call For ...

Page 16: ...rammable keys depending on its type Features can be assigned to these keys only when the keyset is in MMC mode Press the TRSF key to enter this mode When assigning a feature to a programmable key use the and keys to scroll through the feature list or enter the code for the required feature as listed in the Appendix Feature Key Codes See your System Administrator to have the MMC feature as signed t...

Page 17: ...is guide These codes are also printed on the back cover for quick reference However your system may have been set up to use a different set of codes Therefore if your system does not work as described in this guide refer to your System Administrator for advice A special table has been provided at the back of this guide for you to enter the codes required by your system if different from the defaul...

Page 18: ...e code 48 plus a valid authorisation code Then press the key and select an outside line For more information on authorisation and account codes see your System Administrator Answering An Outside Call Lift the handset to answer the ringing call OR Press the ANS RLS key to answer on the speakerphone If a call is flashing at your keyset but not ringing you may need to press the flashing key Recall Di...

Page 19: ...RSF key and dial 44 You will hear confirmation tone When the line becomes free the system will call you back Lift the handset or press the ANS RLS key to answer The Callback feature can be released cancelled before the system calls you back by dialling 44 plus the trunk access code A callback will be cancelled if not answered within a pre programmed period of time If you have set a callback your C...

Page 20: ...fter the tone Finish the call by replacing the handset or pressing the ANS RLS key Answering An Internal Call Lift the handset or press the ANS RLS key or press the SPEAKER key To finish the call replace the handset or press the ANS RLS key Auto Answer Mode When another extension calls you your keyset will sound a brief attention tone and then automatically answer the call Your microphone and spea...

Page 21: ...Hang up When the busy extension becomes free your keyset will ring Lift the handset or press ANS RLS to call the now idle ex tension The Callback feature can be released cancelled before the system calls you back by dialling 44 plus the extension num ber A callback will be cancelled if not answered within a pre programmed period of time If you have set a callback your CAMP key will light Calling Y...

Page 22: ...LL Keys While you are talking on a call press the HOLD key The HOLD key will flash To return to the caller lift the handset or press the SPEAKER key or ANS RLS key While a call is on hold the keypad is locked and you cannot make another call Recalled Held Calls If you leave a call on hold longer than the hold timer it will recall your extension Phones With CALL Keys The key that the call appears o...

Page 23: ...not answer this recall within a preset period it may go to the System Operator Consultation Hold When you are talking on an outside line and it is necessary to consult with another extension Press the TRSF key and receive transfer dial tone Your call is placed on transfer hold Dial the extension and consult with the extension user Press the TRSF key twice or press the soft key for the RE TURN opti...

Page 24: ...sfer OR Wait for the called party to answer notify them of the call and hang up To return to the outside party without transferring Press the TRSF key twice 1 After the extension answers you can toggle back and forth between the parties by pressing the TRSF key twice or pressing the RETURN soft key 2 You can transfer an internal call by pressing a DSS key 3 When you are transferring a call to a ke...

Page 25: ...onference up to eight parties you and seven others in any combination of extensions and external numbers For example the others may all be external parties outside lines or remote extensions Display Phones While engaged in a conversation press the soft key for the CONF option on the LCD and receive transfer tone For each party you want to add Make the call either internal or external When answered...

Page 26: ...rty consulted While engaged in a conversation with a caller press the TRSF key and dial the second party When connected to the second party press the TRSF key twice to return to the first caller To toggle from one party to the other press the TRSF key twice OR Hang up to join the parties together Forwarding Calls You can forward your calls to another station extension group of stations or an exter...

Page 27: ...L key and use the soft keys to select FWD from the SET menu Use the or Volume Up and Down keys to select ALL Dial the extension or external number to which to forward If you dial an external number press the key at the end of the number or press the right soft key or FWD key Press the Volume Up or Down key or dial 1 to select YES for forwarding Press the FWD key or the right soft key You hear conf...

Page 28: ...orward All Calls has priority over all other call forwarding settings Forward Busy You can forward calls to another number if your phone is busy Display Phones Press the FWD key or press the SCROLL key and use the soft keys to select FWD from the SET menu Use the or Volume Up and Down keys to select BUSY Dial the extension or external number to which to forward If you dial an external number press...

Page 29: ...ard calls to another number when you do not an swer for any reason Display Phones Press the FWD key or press the SCROLL key and use the soft keys to select FWD from the SET menu Use the or Volume Up and Down keys to select NO ANS Dial the extension or external number to which to forward If you dial an external number press the key at the end of the number or press the right soft key or FWD key Pre...

Page 30: ...oth Forward Busy and Forward No Answer you can set both at the same time using the following procedure Display Phones Press the FWD key or press the SCROLL key and use the soft keys to select FWD from the SET menu Use the or Volume Up and Down keys to select B N Dial the extension or external number to which to forward If you dial an external number press the key at the end of the number or press ...

Page 31: ...r dial 64 Forward Follow Me When you want all calls to your usual extension forwarded to the extension you are now at for both display and non display phones Press the FOLLOW ME key or dial 65 plus the extension number of the extension being forwarded Receive confirmation tone and hang up To cancel Follow Me Dial 65 plus your extension number Receive confirmation tone and hang up Direct Call Picku...

Page 32: ...ropriate class of service calls a busy extension the EOV feature can be used to interrupt the call and take part in the conversation The EOV feature cannot be used however if you have elected to disable the feature on your keyset Neither can you interrupt a call on an extension which has the Privacy feature set see Dialling Features Pick up the handset and make a phone call by dialling the require...

Page 33: ...name DAVID press 3 once to get the letter D Press 2 once to get the letter A Press 8 three times to get the letter V and so on The key moves the cursor to the next position Use the Volume Up and Down keys to toggle between lower case and upper case characters COUNT 1 2 3 4 5 Dial 0 Q Z 0 Dial 1 Space 1 Dial 2 A B C 2 Dial 3 D E F 3 Dial 4 G H I 4 Dial 5 J K L 5 Dial 6 M N O 6 Dial 7 P R S 7 Dial 8...

Page 34: ... or dial 81 Press the soft key to select the NAME menu Enter the first letter of the name you require from the key pad see table above Press the key to scroll to the name you require OR press followed by the next letter of the name and use again to scroll The message NOT EXIST appears if the letters you enter do not match names stored in the system Press the right soft key or MEMORY key to dial th...

Page 35: ...number up to a maximum of 20 digits Press the appropriate STATION SPEED key or right soft key Enter the name from the keypad using the table above Press the appropriate STATION SPEED key or right soft key Repeat for each speed dial number as required To dial a personal speed dial number press the STATION SPEED key then the speed dial number 0 9 To store and dial speed dial numbers from a non displ...

Page 36: ...speed dial no A table is provided at the back of this guide for you to enter any personal speed dial numbers you create One Touch Auto Dialling You can assign any speed dial number to programmable keys on your keyset Press the TRSF key Press a free programmable key Dial 003 to identify the key as an Auto Dial key Press the same free programmable key again Dial a line or line group access code foll...

Page 37: ...r you just dialled for later use Press the SAVE REPEAT key or press the TRSF key and dial 95 before hanging up To redial this saved number at any time Press the SAVE REPEAT key or dial 95 1 The SAVE REPEAT feature code is applicable to the SNR menu on the LCD panel of the keyset 2 The saved telephone number is stored in memory until you save another number 3 This feature is only available for outg...

Page 38: ...led 2 To cancel auto redial lift and replace the handset Dispatch The Dispatch feature enables calls to all keyset users in the same group in order to hold a conference or make a unilateral announcement Up to 30 parties can participate in a confer ence If there are more than 30 members in the group the re mainder can only hear the announcements Consult your System Administrator to set up the Dispa...

Page 39: ...ave a CNTL GRP FWD key assigned use the SCROLL key and the soft keys to select CFWD from the SET menu Press the key to register control group call forwarding Dial the number of the control group to forward calls three digits Enter the extension number to receive calls You will hear confirmation tone Hang up Cancelling Control Group Call Forwarding Press the assigned CNTL GRP FWD key If you do not ...

Page 40: ...k up the handset and check for dial tone Press the assigned PRIVACY key If you do not have a PRI VACY key assigned use the SCROLL key and the soft keys to select PRIV from the OTHER menu Dial your call when you hear dial tone External Call Lock When an extension phone is unattended a passcode can be en tered to prevent outgoing calls being made Press the assigned EXT CALL LOCK key If you do not ha...

Page 41: ...er Guide 34 If you do not have an EXT CALL LOCK key assigned use the SCROLL key and soft keys to select LOCK from the SET menu Press the key Dial the 4 digit number you entered as a passcode You will hear confirmation tone ...

Page 42: ... 99 After the attention tone make your announcement Making a Zone External Page The system supports up to 10 external paging areas 0 9 with up to nine zones 1 9 in each To make an announcement through connected external paging speakers Lift the handset Press the ZONE PAGING key If you do not have a ZONE PAGING key assigned use the SCROLL key and soft keys to select ZPAG from the OTHER menu or dial...

Page 43: ...or dial TRSF 53 station no STNPRK ANS key or dial 53 station no Trunk TRKPRK key or dial TRSF 52 trunk no TRKPRK ANS or dial 52 trunk no Orbit ORTPRK key or dial TRSF 51 orbit no 2 digits ORTPRK ANS or dial 51 1 orbit no 2 digits To Park a Call While in conversation press the appropriate park key or the TRSF key and the appropriate park code from the table above Dial the desired station extension ...

Page 44: ...AGE key or press the TRSF key and dial 41 If you have no MESSAGE key assigned use the soft keys to select the MSG menu When you receive confirmation tone hang up The message key on the called extension or on all of the ex tensions in the group will flash Standard or SLT telephones receive a special dial tone as a message indication Cancelling Messages To cancel a message indication that you left a...

Page 45: ...ally OR Press the MESSAGE key and then the DIAL soft key Repeat until all messages have been returned in the order received Your MESSAGE key light will turn off when all messages have been returned Display keyset users can view message indications and return them in any order by pressing the Volume Up key See Viewing Message Indications under Display Features ...

Page 46: ...ng tone To Cancel DND Press the DND key again or dial 40 The DND key light turns off The system can be programmed so that direct dial inward calls will override DND see your System Administrator Mute You can mute the handset transmitter or the microphone while the phone is idle or during a conversation so you cannot be heard Press the MUTE key The LED will light red OR Use the SCROLL key and soft ...

Page 47: ...rms Alarms can be set to ring once only or daily for up to nine days When the phone rings lift the handset to answer the alarm If you do not the alarm will alert you at pre programmed inter vals To Set Alarms Press the WAKE UP key or using the SCROLL key and soft keys select WAKE from the SET menu Dial the time you want the alarm to sound Enter the time as HHMM hours and minutes using a 24 hour cl...

Page 48: ...xecutives to have their calls screened to answer unattended telephones and to transfer calls When using the Multiline feature each extension line to be monitored will appear on a key on the monitoring extension There are three types of extension lines Primary the extension s directory number Secondary an extension line appearance of another exten sion s primary line Unique an extension line which ...

Page 49: ...o the executive in the normal way using the executive s unique line To Make an Extension Call Lift the handset or press a key to select a specific extension line Hot Line If a Hot Line is programmed for a phone another preset exten sion is automatically dialled when the phone is taken off hook Warm Line If a Warm Line is programmed for a phone another preset ex tension is automatically dialled aft...

Page 50: ... LISTEN menu is displayed in lowercase listen on the display Press the LISTEN key again to turn off the speaker and re sume private conversation Account Codes When equipped with optional Call Management software your DCS Gateway system will allow calls to be charged to a spe cific account Before or during any call press the ACCOUNT key or press the TRSF key and dial 47 Any current call is inter ru...

Page 51: ...s the TRSF key to enter MMC mode Press the programmable key against which you wish to as sign a feature The LED of the selected key flashes Enter the 3 digit code of the feature to assign see the Ap pendix for a list of feature codes OR Dial 001 A feature is displayed on the LCD Find the fea ture you require using the key previous feature and key next feature to scroll the list of features When th...

Page 52: ...n it Setting Auto Answer Mode You can receive internal calls in one of two modes Ring or Auto Answer To set Auto Answer mode you must first pro gram an AUTO ANSWER key then Press the AUTO ANSWER key The LED of the AUTO AN SWER key is turned on and Auto Answer is displayed on the LCD Headset Operation You can switch easily between handset mode and headset mode using the HEADSET key When using heads...

Page 53: ... calls can be easily identified and answered with different greetings Enter Extension Name You can enter your own name or another extension user s name To enter your own name Press the STN NAME key Press the right soft key Enter your name up to 16 characters using the dial key pad See the table at the start of the Dialling Features sec tion for details Press the STN NAME key or right soft key then...

Page 54: ...his on line phone book allows you to look up and dial any speed dial number quickly To dial by name Press the MEMORY or SPEED key Press the NAME soft key Press a key to select the first letter of the name you wish to search for Use the key to scroll through names Press the right soft key associated with the name to dial the number Display Number Dialled Display keysets show digits as they are dial...

Page 55: ...or the timer to be displayed Otherwise press 0 or the Volume Down key for no timer display NO Press the AUTO TIMER key You hear confirmation tone Viewing Message Indications You can view all your message indications before you return them While on hook press the flashing MESSAGE key The first extension that left a message indication is dis played Press the Volume Up and Down keys to scroll through...

Page 56: ...personal speed dial list OR Press the SAVE key to save the CLIP number as a Save Repeat number CLIP information can be used for NND STORE and SAVE functions REVIEW information can be used for CLEAR NND DIAL and STORE functions Reviewing Past CLIP Calls This feature allows you to review CLIP information for calls sent to your extension Information for 10 50 calls on a first in first out basis can b...

Page 57: ...s number in a personal speed dial bin Each keyset defaults with 50 review bins Please see your System Administrator to determine the number of bins assigned to your keyset Storing a CLIP Number At any time during an incoming call that provides CLIP infor mation you can save the CLIP number as a personal speed dial number in your personal speed dial list To store a CLIP number Press the STORE key O...

Page 58: ... call that provides CLIP infor mation you can save the CLIP number as a Save Repeat num ber To save a CLIP number Press the STORE key OR Press the CLIP key and then press the SCROLL key Press the STORE soft key The system displays the Save Repeat dial bin in which the number was stored ...

Page 59: ...l BLF When an extension number or an outside telephone number is assigned to the AUTO DIAL BLF key you can monitor the status of the extension or number and call or answer that ex tension or number automatically The LED of the AUTO DIAL BLF key is turned off This extension or trunk telephone number is idle Press the AUTO DIAL BLF key to call The LED of the AUTO DIAL BLF key is flashing quickly An ...

Page 60: ...The add on module AOM is used when you need more pro grammable keys These extra programmable keys are used in exactly the same way as the ones on your keyset Make them AUTO DIAL or AUTO DIAL BLF keys line keys One Touch Speed Dial keys or any combination of these A maximum of two AOMs can be added to any keyset ...

Page 61: ... a programmable key and you know the feature code you can assign it by entering the code without the need to use the and keys to scroll through the feature list Code Feature 001 ACCOUNT 002 AUTO ANSWER 003 AUTO DIAL 004 AUTO INTERCOM 005 BUZZER 006 CAMP 007 CLEAR 008 COM DIAL 009 CONFERENCE 010 ROOM DATA 011 NO CODE 012 NO CODE 013 DO NOT DISTURB 014 END 015 EOV 016 EXT CALL LOCK 017 FAC 018 FOLLO...

Page 62: ... NO CODE 026 NO CODE 027 PICK UP 028 RADIO PAGING 029 PRIVACY 030 NO CODE 031 REDIAL 032 SAVE REPEAT 033 NO CODE 034 SYSTEM SPEED 035 TRK FLASH 036 WAKE UP 037 ROOM STATUS 038 DTS 039 DTS NO 040 SERVICE 041 VIP 042 LANG 043 COS 044 ROOMCOS 045 NAME 046 SRV CALL LOCK 047 STATION SPEED 1 048 STATION SPEED 2 ...

Page 63: ... EMERGENCY 056 ENTER ID 057 HEAD SET 058 MONITOR 059 NON ACD 060 PLAY 061 RECORD 062 SUPMSG 063 SUPMSG 1 064 SUPMSG 2 065 SUPMSG 3 066 SUPMSG 4 067 SUPMSG 5 068 SUPMSG 6 069 SUPMSG 7 070 SUPMSG 8 071 SUPMSG CLEAR 072 UNAVAIL 073 WORK 074 ORBIT PARK 075 ORBIT PARK ANS 076 STN PARK 077 STN PARK ANS 078 TRUNK PARK ...

Page 64: ... 085 NEXT 086 PRINT 087 ROOM WAK 088 SEND 089 NO CODE 090 DISPATCH 091 PREDIAL 092 CABS 093 ACD CALL WAITING 094 CALL WAITING 095 SVC PSWD CHK 096 PAUSE 097 COMMENT 098 VACANT 099 NOTIFY 100 GRPMSG 101 THREE PARTY 102 OPP1 DISCONN 103 OPP2 DISCONN 104 OPP1 CONN 105 OPP2 CONN 106 MALICIOUS ID 107 DIAL CALL 108 DIALCOM CALL ...

Page 65: ...ALARM 115 NO DELAY RING 116 ALTER FWD 117 AUTO RECORD 118 NOANS AUTOCOM 119 DND OVERRIDE 120 NO CODE 121 OFFER 122 AUTODIAL BLF 123 STAT 124 AUTO TIMER 125 EMERGENCY 126 REVIEW 127 ABANDON 128 CLIP 129 NND 130 STORE 131 NOANS TIMER 132 STN NAME 133 HOLD PICKUP 134 CONNECT 135 IGNORE 136 IN OUT GROUP 137 NIGHT 138 ACD AUTOWORK ...

Page 66: ...DCS Gateway Keyset User Guide 59 Personal Speed Dial Numbers CODE NAME TELEPHONE NUMBER SPEED1 0 1 2 3 4 5 6 7 8 9 SPEED2 0 1 2 3 4 5 6 7 8 9 ...

Page 67: ...rea Direct call pickup ACD log on Extension numbers ACD log off Extension numbers Cancel all call forwarding Set Do Not Disturb Set Forward All Calls Cancel Do Not Disturb Set Forward Busy Set message Set Forward No Ans Clear messages Set Fwd Busy No Ans Return messages Set Fwd Follow Me Cancel set message Control Group Forward Busy station group callback Group call pickup Cancel callback Individu...

Page 68: ... Set Forward All Calls 40 Cancel Do Not Disturb 62 xxx Set Forward Busy 41 Set message 63 xxx Set Forward No Ans 42 Clear messages 64 xxx Set Fwd Busy No Ans 43 Return messages 65 xxx Set Fwd Follow Me 43 xxx Cancel set message 67 Control Group Forward 44 Busy station group callback 77 Group call pickup 44 Cancel callback 7xx Individual line numbers 46 Set up a conference 8x Trunk groups 47 Enter ...