English 43
Tr
ouble
shoo
ting
Problem
Cause
Action
Turntable
While turning,
the turntable
comes out of
place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food
and do not use containers that
are too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to the
bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from the
heating elements when you
first use the oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable
distance away while cooking.
Food is not properly
prepared and/or arranged.
Make sure food is properly
prepared and arranged.
Problem
Cause
Action
There is
electricity coming
from the oven.
The power or power socket
is not properly grounded.
Make sure the power and
power socket are properly
grounded.
There is water
dripping.
There may be water or
steam in some cases
depending on the food. This
is not an oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is steam
through a crack
in the door.
There may be water or
steam in some cases
depending on the food. This
is not an oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is water
left in the oven.
There may be water or
steam in some cases
depending on the food. This
is not an oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power output
changes according to
function.
Power output changes
during cooking are not
malfunctions. This is not an
oven malfunction.
Cooking is
finished, but the
cooling fan is still
running.
To ventilate the oven, the
cooling fan continues to run
for about 3 minutes after
cooking is complete.
This is not an oven
malfunction.
Pressing the
+30sec button
operates the
oven.
This happens when the
oven was not operating.
The microwave oven is
designed to operate by
pressing the +30sec button
when it was not operating.
MC11J7033CT_AC_DE68-04334R-03_EN.indd 43
2017-12-21 9:42:30