English 21
Troubleshooting
Problem
Cause
Action
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
Information code
Code
Description
Action
SE
Control buttons are
pressed over 10 seconds.
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave oven
over 30 seconds and try
setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
E-12
Cooking sensor is needed
to check.
Press the
STOP
button and
operate again. If it occurs
again, turn off the microwave
oven over 30 seconds and
try setting again.If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
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1/25/2019 2:41:20 PM
