Troubleshooting
_ 56
In tray
Click this link to open an animation about clearing a jam.
1.
If the output tray is opened, close the output tray first.
2.
Open and close the top cover. The jammed paper is automatically
ejected from the machine. Make sure to open the output tray before
paper ejects from the machine.
If the paper does not eject, go to the next step.
3.
Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the paper
in this area, check inside the machine. (See "Inside the machine" on
page 56.)
Inside the machine
Click this link to open an animation about clearing a jam.
The fuser area is hot. Be careful when removing paper from this area
to prevent getting your fingers burnt.
1.
If the output tray is opened, close the output tray first.
2.
Open and close the top cover. The jammed paper is automatically
ejected from the machine. Make sure to open the output tray before
paper ejects from the machine.
If the paper does not eject, go to the next step.
3.
Close the output tray and open the top cover.
4.
Open the fuser unit cover.
.
5.
Remove the jammed paper by gently pulling it straight out.
If you do not see the jammed paper, go to the next step.
6.
Pull the toner cartridge out.
7.
Remove the jammed paper by gently pulling it straight out.