34 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Cause
Action
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space
around the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Check the
installation guide and make
sure that the microwave is far
enough away from walls and
cabinets for proper ventilation.
Objects are on top of
the oven.
Remove all objects on the top of
the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then open
the door.
The oven does not
heat.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
Problem
Cause
Action
Heating is weak or
slow.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
The warm function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
The thaw function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
MS19N7000AS_AA_DE68-04464B-02_EN+MES.indb 34
7/11/2018 11:41:29 AM
