155
12. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
•
You can resolve the error with the guideline from the computer’s
Printing Status program window.
•
If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
•
When you call for service, provide the service representative with the
contents of display message.
•
Some messages may not appear on the display depending on the model
or optional goods
•
[error number] indicates the error number.
•
[tray type] indicates the tray number.
•
[media type] indicates the media type.
•
[media size] indicates the media size.
•
[unit type] indicates the unit type.
8
Paper Jam-related messages
Message
Meaning
Suggested solutions
•
Original paper jam
The loaded original
document has
jammed in
document feeder.
Clear the jam (see "Clearing
original document jams" on
page 150).
•
Paper Jam in tray 1
Paper has jammed
in the tray.
Clear the jam (see "In tray1" on
page 142).
•
Paper Jam in tray 2
Paper has jammed
in the optional tray.
Clear the jam (see "In optional
tray" on page 143).
•
Paper Jam in MP tray
Paper has jammed
in the multi-
purpose tray.
Clear the jam (see "In the multi-
purpose tray" on page 145).
•
Jam inside machine
Paper has jammed
inside the machine.
Clear the jam (see "Inside the
machine" on page 146).
•
Jam inside of duplex
Paper has jammed
inside the duplex.
Clear the jam (see "In the
duplex unit area" on page 149).
•
Jam in exit area
Paper has jammed
in the paper exit
area.
Clear the jam (see "In the exit
area" on page 147).
Summary of Contents for MultiXpress K220x Series
Page 1: ...User s Guide User s Guide ...
Page 119: ...Replacing the imaging unit 122 10 Maintenance ...
Page 125: ...Cleaning the machine 128 10 Maintenance K220xND series only ...
Page 186: ...Regulatory information 189 13 Appendix 19 China only ...