Printing quality problems
172
12. Troubleshooting
Loose toner
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Clean the inside of the machine (see "Cleaning the machine" on page 125).
•
Check the paper type, thickness, and quality.
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Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 118).
If the problem persists, the machine may require repair. Contact a service representative.
Character voids
Character voids are white areas within parts of characters that should be solid black:
•
You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
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The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
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The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
•
The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 118).
If the problem persists, the machine may require repairing. Contact a service representative.
Condition
Suggested solutions
A
Summary of Contents for MultiXpress K220x Series
Page 1: ...User s Guide User s Guide ...
Page 119: ...Replacing the imaging unit 122 10 Maintenance ...
Page 125: ...Cleaning the machine 128 10 Maintenance K220xND series only ...
Page 186: ...Regulatory information 189 13 Appendix 19 China only ...