Understanding display messages
256
10. Troubleshooting
Paper jam in tray 1
Paper has jammed in
the feeding area of the
tray.
Clear the jam (see "Paper
jam in tray 1, 2" on page
239).
Paper jam in Tray 2
Clear the jam (see "Paper
jam in tray 1, 2" on page
239).
Paper jam in Tray 3
Clear the jam (see "Paper
jam in tray 3, 4" on page
241 ).
Paper jam in Tray 4
Clear the jam.
Paper jam in [tray
number] or tray door is
open
Paper has jammed in
the feeding area of the
tray or tray door is
open.
Clear the jam (see "Paper
jam in tray 1, 2" on page
239) or close the tray.
Paper jam in MP tray
Paper has jammed in
the feeding area of the
tray.
Clear the jam.
PPM data is incorrect.
Call for service & change
MSOK
There is a problem in
the ppm data.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Message
Meaning
Suggested solutions
Prepare new imaging
unit
The estimated life
of
the imaging unit is
close.
Prepare a new imaging
unit for a replacement (see
"Replacing the imaging
unit" on page 230).
Prepare new toner
cartridge
The estimated
cartridge life
is close.
Prepare a new cartridge
for a replacement. You
may temporarily increase
the printing quality by
redistributing the toner
(see "Redistributing toner"
on page 225).
Replace with new toner
cartridge
The indicated toner
cartridge has almost
reached its estimated
cartridge life
Replace the toner
cartridge for the best print
quality when this message
appears. Using a cartridge
beyond this stage can
result in printing quality
issues (see "Replacing the
toner cartridge" on page
227).
If the machine stops
printing, replace the toner
cartridge (see "Replacing
the toner cartridge" on
page 227).
Message
Meaning
Suggested solutions