Solving other problems
270
10. Troubleshooting
20
Copying problems
An unknown
image
repetitively
appears on a
few sheets or
loose toner,
light print, or
contamination
occurs.
Your machine is probably being used at an altitude of 1,000 m
(3,281 ft) or above.
The high altitude may affect the print quality, such as loose
toner or light imaging. Change the correct altitude setting to
your machine.
Condition
Suggested solution
Copies are too
light or too dark
Tap
Copy
from the home screen or
Apps
. You can adjust the
darkness level of a copy if needed for easier reading if the
original contains faint markings or dark images (see
"Changing Darkness" on page 109).
Smears, lines,
marks, or spots
appear on copies.
•
If the defects are on the original, tap
Copy
from the home
screen or
Apps
(see "Changing Darkness" on page 109).
•
If there are no defects on the original, clean the scan unit.
Cleaning the scan unit or contact a service
representative.
Condition
Suggested Solutions
Copy image is
skewed.
•
Ensure that the original is face down on the scanner glass
or face up in the DSDF.
•
Check that the copy paper is loaded correctly.
•
If the problem persists, the machine may require repair.
Contact a service representative.
Blank copies
print out.
Ensure that the original is face down on the scanner glass or
face up in the DSDF.
Image rubs off
the copy easily.
•
Replace the paper in the tray with paper from a new
package.
•
In high humidity areas, do not leave paper in the machine
for extended periods of time.
Frequent copy
paper jams occur.
•
Fan the paper, then turn it over end for end and place it
back in the tray. Replace the paper in the tray with a fresh
supply. Check/adjust the paper guides, if necessary.
•
Ensure that the paper is the proper paper weight.
•
Check for copy paper or pieces of copy paper remaining
in the machine after a paper jam has been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of
toner.
•
Your originals may contain pictures, solids, or heavy lines.
For example, your originals may be forms, newsletters,
books, or other documents that use more toner.
•
The DSDF may be left open while copies are being made.
•
The machine may be turned on and off frequently.
Condition
Suggested solution
