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10. Troubleshooting
Understanding display messages
Messages appear on the display screen to indicate the machine’s status or
errors. Some error messages are shown with graphics to help you troubleshoot
problem. Refer to the tables below to understand the messages and their
meaning, and correct the problem, if necessary. Messages and their
explanations are listed in alphabetical order.
•
If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call for service.
•
When you call for service, provide the service representative with the
contents of display message.
•
Some messages may not appear in the display depending on options or
models.
•
[color] indicates the color of toner or imaging unit.
•
[tray number] indicates the tray number.
•
[media type] indicates the media type.
•
[media size] indicates the paper size.
•
[error number] indicates the error number.
Message
Meaning
Suggested solutions
Check whether the pieces
of paper remain in the
paper path
There is a problem in
the paper path.
Remove the pieces of
paper remain in the paper
path. If the problem
persists, call for service.
Did not supply enough
toner. Remove seal tape
of toner cartridge or
shake it. Call for service if
the problem persists
The machine cannot
detect a toner
cartridge. Or not
removed seal tape of
toner cartridge.
Remove the sealing tape
from the toner cartridge.
Refer to Quick Install
Guide.
Door is open. Close it
The door is not
securely latched.
Close the door until it locks
into place.
End of life, Replace with
new imaging unit
The indicated imaging
unit has reached its
estimated imaging
unit life
a
.
Replace the imaging unit
with a Samsung-genuine
imaging unit (see
"Replacing the imaging
unit" on page 230).
End of life, Replace with
new toner cartridge
The indicated toner
cartridge has reached
its estimated cartridge
life
Replace the toner
cartridge with a Samsungg
enuine toner cartridge
b
(see "Replacing the toner
cartridge" on page 227).
Engine System Failure
[error number]:Turn off
then on
There is a problem in
the engine system.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Message
Meaning
Suggested solutions
