Solving other problems
265
10. Troubleshooting
19
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there
might be a reduction in print quality. See the table below to clear the problem.
Your machine
has an odd smell
during initial
use.
The oil used to protect the
fuser is evaporating.
After printing about 100 color pages,
there will be no more smell. It is a
temporary issue.
Condition
Possible cause
Suggested solutions
Condition
Suggested Solutions
Light or faded
print
•
If a vertical white streak or faded area appears on the page,
the toner supply is low. You may be able to temporarily
extend the toner cartridge life. If this does not improve the
print quality, install a new toner cartridge.
•
The color tone might not be adjusted. Adjust the color
tone.
•
The paper may not meet paper specifications; for example,
the paper may be too moist or rough (see "Print media
specifications" on page 280).
•
If the entire page is light, the print resolution setting is too
low or the toner save mode is on. Adjust the print
resolution and turn the toner save mode off. See the help
screen of the printer driver.
•
A combination of faded or smeared defects may indicate
that the toner cartridge needs cleaning. Contact a service
representative.
•
The surface of the LSU part inside the machine may be
dirty. Clean the LSU, contact a service representative.
