4. Troubleshooting
► Error Code
H2-5032
► Error message
Paper jam in front of finisher: #H2-5032
► Symptom
Sheet not leaving finisher paper path section.
► Troubleshooting method
Check if there is any paper on the finisher, the IOT paper path. Remove it if there is.
If the error still occurs, check the followings.
1) Check if the Finisher of the interface cable(
JC81-03470A
) should be connected with the IOT.
a) Power of the IOT Off.
b) IOT and Finisher of the interface cable(
JC81-03470A
) is connected.
c) Power of the IOT On.
2) Is the LEDs of the Main Control Board (
JC81–07242A
) working?
<Open the Bottom cover (SJ10 6160) of Finisher >
a) The Finisher Guides (
JC63-03941A, JC81-07249B
) need to be placed in the UP Position, so the Front Door
can be closed properly.
b) Red, yellow color LED is ON, and Green LED flickers
c) Replace the Finisher main control board(
JC81–07242A
).
3) Is the Finisher Entrance Sensor(S2) working?
a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality.
b) Check if the connector (SJ10 8350)of Finisher entrance sensor(S2) is disconnected.
c) Check if the connector(JR10 8320) J7 on the Finisher main board(
JC81–07242A
) is disconnected.
d) Check if there is continuity in the harness, and if not replace the harness (SJ10 8350, SJ10 8320), as is necessary.
e) Replace the Finisher input sensor(S2).
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