4. Troubleshooting
► Error Code
H2–6715 / H2–6716 / H2–6717 / H2–6718
► Error message
Finisher Failure: #H2-67xx. Check finisher
► Symptom
Rear tamper unit failed to leave home position during initializing. (H2-6715)
Rear tamper unit failed to reach home position during initializing. (H2-6716)
Rear tamper unit failed to leave home position during printing. (H2-6717)
Rear tamper unit failed to reach home position during printing. (H2-6718)
► Troubleshooting method
1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam
cover to check if finisher executes initialization process. If component still doesn’t go back to home position and
error does not disappear, follow the instructions below:
2) Does the rear jogger home sensor work well?
a) Make sure the sensor harness is connected well to the rear jogger home sensor.
b) Make sure the sensor harness is connected well to the finisher main board.
c) Replace the rear jogger home sensor.
d) Replace the finisher main board.
3) Does the rear jogger motor work well?
a) Make sure the rear jogger motor cable is connected well to the motor connector.
b) Make sure the rear jogger motor cable is connected well to the finisher main board.
c) Replace the rear jogger motor.
d) Replace the finisher main board.
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